Customer feedback for Chimp Store is mixed: many buyers report good prices and timely deliveries, while a substantial number report wrong or missing items and poor customer contact. Common practical steps from reviewers include paying for tracked DPD shipping and keeping order confirmations and messages. If pricing is the primary concern, some customers found strong discounts; if reliable fulfilment and responsive support are critical, be aware of repeated reports of delays and communication gaps. When ordering, check available delivery options, retain proof of payment and consider contacting the company through documented channels if issues arise.
Examples from available reviews (Mar 2021 – Feb 2026).
Ordered wrong item and received poor customer service and no resolution.
“communication with this company has been dire.”
Paid for DPD shipping and received correct order dispatched next day.
“was sent exactly what I ordered.”
Long delay and poor initial support, then resolved with replacement and gesture.
“Faith restored and I will be ordering again!”
Was charged unexpected delivery fees and delayed refund due to poor communication.
“hidden charges and to be let down by false advertisement.”
Service experiences are inconsistent: some customers report quick refunds and helpful responses, while many describe rude staff, delays and unresolved refunds.
Several reviewers highlight strong discounts and good prices; others report unexpected delivery charges or feel advertised prices were misleading once fees applied.
Few reviews directly mention site experience; those that do describe straightforward ordering and a broad selection, but the sample size is small.
Product reports vary: many customers received items as described, yet a substantial number report wrong, damaged or missing items and occasional stock inaccuracies.
Communication is a frequent concern: multiple reviewers say emails go unanswered, promises of callbacks aren’t kept and updates are delayed or absent.
Overall impressions are mixed: a portion of customers report fast, accurate orders and good value, while many recount cancellations, errors and poor support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Ordered wrong item and received poor customer service and no resolution.
“communication with this company has been dire.”
Was charged unexpected delivery fees and delayed refund due to poor communication.
“hidden charges and to be let down by false advertisement.”
Paid high delivery, received only chairs with poor quality and missing table.
“not great build quality but no table”
Stylish and affordable skate clothing praised by reviewer.
“Dope and affordable skate clothes”
Repeated positive purchases with great selection and good prices.
“Each time I've had a great experience”
Two straightforward purchases; reviewer intends to use again.
“both straight forward purchases.”
Responsive service with quick refund after a return.
“Very responsive, had to return an item and got my refund quite quickly.”
Waiting for despatch date and requesting a refund if undeliverable.
“Still waiting for despatch date for order 44544006”
Initial order shipped wrong colour but partial refund given; later order was satisfactory.
“Partial refund but felt I’d just been sent different colour in case I’d like it.”
Multiple orders cancelled or incorrect items sent, with no replacements offered.
“orders cancelled several times , incorrect items sent out , damaged items sent out”
Received wrong item and seller did not reply to emails.
“Sent the wrong item. Didn’t reply to my email”
Did not receive ordered items, received wrong parcel, and lacked promised contact.
“no items received been 3 weeks”
Three recent orders arrived promptly and matched descriptions.
“all came in a timely manor and as described”
Order arrived next day without issues despite previous delivery strike complaints.
“Items came next day no problems”
Long delay and poor initial support, then resolved with replacement and gesture.
“Faith restored and I will be ordering again!”
Paid for DPD shipping and received correct order dispatched next day.
“was sent exactly what I ordered.”
No tracking provided and no response from customer service after ordering.
“No apology or compensation or even communication has happened”
Believes company used postal strikes as an excuse despite receiving other parcels.
“DO NOT FALL FOR THE WHOLE POSTAGE STRIKE BULL****!!!!”
Ordered a mystery box and experienced long delay with no delivery or response.
“completely no information regarding the delivery since December 7th”
Received incomplete and incorrect-sized items, not as ordered.
“received no hat and a medium tee in a different colour.”
No contact, no parcel, no refund and alleged fraudulent behaviour.
“Very poor customer service, can’t contact them in any way.”
I just wanted to share my experience with HUF Vandenberg Corduroy Jacket. It was the first time I used the online store Chimp Store to buy goods, and was not sure about it. I read a lot of feedback about the site and finally decided to try buying something at this web-store. Wanted to have a big discount in order to be happier when receiving my package. No problem with that :) The discount was really impressive! I got my order delivered yesterday, but unfortunately, when I opened it, there were shredded pieces of paper in the package :( Of course I didn't have the patience to negotiate) Order from them at your own risk!
Item arrived very quickly and was excellent quality.
“My item came super quick and amazing quality tee!”
Product well packaged; somewhat expensive but considered worth it.
“spenny but worth it I would say!”
Good product range and very quick delivery.
“Great range and really quick delivery”
Very fast delivery with a helpful one-hour slot and good packaging.
“Delivery very fast and was given a one hour time slot which was helpful.”
Fast turnaround and excellent product with good packaging.
“Product excellent”
Multiple orders; easy refund for wrong-sized hoodie and pleased with quality.
“they refunded without any hassle.”
Ordering was simple and the item arrived quickly.
“Really simple to Oder and it arrived quickly”
Items were very good quality with quick delivery and recyclable packaging.
“packaging was recyclable which is a big plus”
Reviewer praises the service and product quality.
“Great service and product!”
Arrived faster than expected and reviewer pleased.
“Kam schneller an als gegeben, find ich top”
Hoodie described as excellent quality; reviewer will repurchase.
“Hoodie is insane quality”
Reviewer highly recommends the store and encourages continued good work.
“Top store, keep up the good work!!!!”
High-quality merchandise delivered promptly; reviewer intends to return.
“high quality merchandise and delivered in a timely manner.”
Good website and high-quality clothing according to reviewer.
“high quality clobber”
Products are very good quality and service efficient.
“Very good quality and very efficient”
Every order has been perfect and delivered quickly.
“Can't fault the chimp store,every order been perfect and arrived quickly”
Product arrived extremely quickly with excellent packaging and service.
“Product came ridiculously quick and packaged extremely well, great service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chimp Store is an online UK retailer specialising in clothing and accessories, commonly associated with streetwear and skate-focused brands. The site operates an e-commerce platform offering product listings, promotional pricing and standard delivery options; customers typically order via the website and use common online payment methods.