Reviews Analysed
21
We Collect & Analyse Reviews
Chimp Store
Experiences & Reviews
Chimp Store is an online UK retailer specialising in clothing and accessories, commonly associated with streetwear and skate-focused brands. The site operates an e-commerce platform offering product listings, promotional pricing and standard delivery options; customers typically order via the website and use common online payment methods.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
19d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Service experiences are inconsistent: some customers report quick refunds and helpful responses, while many describe rude staff, delays and unresolved refunds.
Share
Weak
24%
💰
Value for money
Several reviewers highlight strong discounts and good prices; others report unexpected delivery charges or feel advertised prices were misleading once fees applied.
Share
Mixed
8%
⚡
User experience
Few reviews directly mention site experience; those that do describe straightforward ordering and a broad selection, but the sample size is small.
Share
Mixed
5%
🔧
Product quality
Product reports vary: many customers received items as described, yet a substantial number report wrong, damaged or missing items and occasional stock inaccuracies.
Share
Mixed
17%
📞
Communication
Communication is a frequent concern: multiple reviewers say emails go unanswered, promises of callbacks aren’t kept and updates are delayed or absent.
Share
Weak
17%
⭐
Overall experience
Overall impressions are mixed: a portion of customers report fast, accurate orders and good value, while many recount cancellations, errors and poor support.
Share
Mixed
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Won't Make That Mistake Again
"I ordered a case with a Wowcher code and the package arrived really quickly - but it wasn't the item I ordered. This was in May and since then communi..."
Jacqui Alexander
Trustpilot
Sep 30, 2025
Featured for: Wrong item; poor communication
Everything went as expected
"Seeing a lot of bad reviews on here but all was fine for me, paid the extra 2 quid for DPD shipping as opposed to Royal Mail and goods were dispatc..."
Calum
Trustpilot
Sep 30, 2025
Featured for: Timely delivery, correct item
4 weeks has passed and no items…
"4 weeks has passed and no items arrived. 4 full working days since email sent to info email, timescales quote 24 hrs, 48hrs and 3 working days, all ha..."
Louis Oakley
Trustpilot
Sep 30, 2025
Featured for: Delayed then resolved, goodwill gesture
Awful company Con Artists
"Awful company, I was also trapped into the £19 delivery charge. I have had back and forth emails from Alan who’s just as unpleasant as the whole exper..."
Sophie
Trustpilot
Sep 30, 2025
Featured for: Hidden delivery charges, refund delay
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jacqui Alexander
trustpilot.com
Sep 30, 2025
Won't Make That Mistake Again
I ordered a case with a Wowcher code and the package arrived really quickly - but it wasn't the item I ordered. This was in May and since then communi...
S
Sophie
trustpilot.com
Sep 30, 2025
Awful company Con Artists
Awful company, I was also trapped into the £19 delivery charge. I have had back and forth emails from Alan who’s just as unpleasant as the whole exper...
m
michael king
trustpilot.com
Sep 30, 2025
ordered two garden chairs and table at…
ordered two garden chairs and table at… ordered two garden chairs and table at the price advertised ,ok so far then told its 19.99 delivery which now...
N
Nik
trustpilot.com
Sep 30, 2025
Dope and affordable skate clothes
Dope and afforda...
J
Josh Hayter
trustpilot.com
Sep 30, 2025
I've ordered from The Chimp Store at least 6 times
I've ordered from The Chimp Store at least six times. Each time I've had a great experience and the pieces I've bought have been some of my favourites...
R
Robert Robertson
trustpilot.com
Sep 30, 2025
I’ve used Chimp twice now
I’ve used Chimp twice now - both strai...
A
Alex Heroe
trustpilot.com
Sep 30, 2025
Very responsive
Very responsive, had to return an item and got my refund...
J
June Hay
trustpilot.com
Sep 30, 2025
Still waiting for despatch date for…
Still waiting for despatch date for order 4...
M
Michael Brooks
trustpilot.com
Sep 30, 2025
Ordered a camera sling bag a while back…
Ordered a camera sling bag a while back as was a lot cheaper than anywhere else. Delivery was fast but sent wrong colour. Never had colour I wanted in...
Q
Quinn Rees
trustpilot.com
Sep 30, 2025
Order cancelled with unclear excuse
I've had a few orders with the chimp store and more have gone wrong than right , I'm not sure if their stock system is an absolute mess or if they jus...
C
Chris
trustpilot.com
Sep 30, 2025
Sent the wrong item
Sent the wrong item. D...
N
Natasha J
trustpilot.com
Sep 30, 2025
Awful service
Awful service, no items received been 3 weeks, received somebody’s else’s order in error had to go out of my way to return their parcel whilst awaitin...
N
Nick Probett
trustpilot.com
Sep 30, 2025
Made 3 orders over the past 2 weeks
Made 3 orders over the past 2 weeks, all came in a timely manor and as d...
J
J
trustpilot.com
Sep 30, 2025
Items came next day no problems
Saw lots of 1 stars saying lost items during postage strike. My order after the strike was fine, Items came next day no prob...
L
Louis Oakley
trustpilot.com
Sep 30, 2025
4 weeks has passed and no items…
4 weeks has passed and no items arrived. 4 full working days since email sent to info email, timescales quote 24 hrs, 48hrs and 3 working days, all ha...
C
Calum
trustpilot.com
Sep 30, 2025
Everything went as expected
Seeing a lot of bad reviews on here but all was fine for me, paid the extra 2 quid for DPD shipping as opposed to Royal Mail and goods were dispatc...
J
Jazzmine
trustpilot.com
Sep 30, 2025
I placed an order on Black Friday for 2…
I placed an order on Black Friday for 2 items. I have received emails that one is on the way and that my order has been received, but have still not r...
K
Kyler Boucher
trustpilot.com
Sep 30, 2025
I wish I read the reviews on here…
I wish I read the reviews on here before wasting my money. ALSO!!! DO NOT FALL FOR THE WHOLE POSTAGE STRIKE BULL****!!!! I have received multiple...
J
Jake Brown
trustpilot.com
Sep 30, 2025
Really disappointed
Really disappointed. I saw mixed reviews about the company but had wanted a mystery box for a while. I ordered one on the 26th November 2022. Remained...
A
Andrew Riley
trustpilot.com
Sep 30, 2025
Missing item, wrong sized tee
Ordered a hat and a Large size tee, received no hat and a me...
Conclusion
Customer feedback for Chimp Store is mixed: many buyers report good prices and timely deliveries, while a substantial number report wrong or missing items and poor customer contact. Common practical steps from reviewers include paying for tracked DPD shipping and keeping order confirmations and messages. If pricing is the primary concern, some customers found strong discounts; if reliable fulfilment and responsive support are critical, be aware of repeated reports of delays and communication gaps. When ordering, check available delivery options, retain proof of payment and consider contacting the company through documented channels if issues arise.