Many reviewers mention fast dispatch, hard-wearing clothing, and an easy ordering process. Another clear set describes wrong or missing items and says customer service did not respond. Some buyers point to unexpected delivery charges or incomplete orders that lowered the value. Feedback is split between smooth fulfilment and support issues that go unresolved.
Examples from available reviews (Mar 2021 – Feb 2026).
Multiple orders cancelled or incorrect items sent, with no replacements offered.
“orders cancelled several times , incorrect items sent out , damaged items sent out”
Was charged unexpected delivery fees and delayed refund due to poor communication.
“hidden charges and to be let down by false advertisement.”
Hoodie described as excellent quality; reviewer will repurchase.
“Hoodie is insane quality”
Product arrived extremely quickly with excellent packaging and service.
“Product came ridiculously quick and packaged extremely well, great service”
Several reviews applaud quick refunds and speedy replacements after returns. Many others describe long delays, missing parcels, or items shipped incorrectly. Overall, some customers get fast fixes, while fulfilment problems keep recurring.
Many customers call the skate and streetwear pricing affordable. Several reports complain about hidden delivery fees and incomplete orders that reduced the value. A smaller group is fine with higher prices when the quality meets expectations.
Several reviewers say ordering online is straightforward and delivery arrives on time. Positive comments include repeat purchases and returning customers. Mentions of site usability come up less often than delivery and support.
Many reviews praise the build, fit, and materials of hoodies and T-shirts. A minority mention damaged packaging or weaker build quality on some items. Overall, product quality comes up more positively than negatively.
Many reviewers say emails went unanswered, tracking updates were missing, or orders were cancelled without explanation. Several customers state that customer service did not fix their problems. Positive examples of communication appear, but far less often.
Reviews split sharply between high satisfaction when orders arrive correctly and strong frustration when fulfilment or support breaks down. Many five-star reviews praise the product and delivery, while many one-star reviews point to problems that were not resolved. The experience largely depends on whether the order completes without issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Ordered wrong item and received poor customer service and no resolution.
“communication with this company has been dire.”
Was charged unexpected delivery fees and delayed refund due to poor communication.
“hidden charges and to be let down by false advertisement.”
Paid high delivery, received only chairs with poor quality and missing table.
“not great build quality but no table”
Stylish and affordable skate clothing praised by reviewer.
“Dope and affordable skate clothes”
Repeated positive purchases with great selection and good prices.
“Each time I've had a great experience”
Two straightforward purchases; reviewer intends to use again.
“both straight forward purchases.”
Responsive service with quick refund after a return.
“Very responsive, had to return an item and got my refund quite quickly.”
Waiting for despatch date and requesting a refund if undeliverable.
“Still waiting for despatch date for order 44544006”
Initial order shipped wrong colour but partial refund given; later order was satisfactory.
“Partial refund but felt I’d just been sent different colour in case I’d like it.”
Multiple orders cancelled or incorrect items sent, with no replacements offered.
“orders cancelled several times , incorrect items sent out , damaged items sent out”
Received wrong item and seller did not reply to emails.
“Sent the wrong item. Didn’t reply to my email”
Did not receive ordered items, received wrong parcel, and lacked promised contact.
“no items received been 3 weeks”
Three recent orders arrived promptly and matched descriptions.
“all came in a timely manor and as described”
Order arrived next day without issues despite previous delivery strike complaints.
“Items came next day no problems”
Long delay and poor initial support, then resolved with replacement and gesture.
“Faith restored and I will be ordering again!”
Paid for DPD shipping and received correct order dispatched next day.
“was sent exactly what I ordered.”
No tracking provided and no response from customer service after ordering.
“No apology or compensation or even communication has happened”
Believes company used postal strikes as an excuse despite receiving other parcels.
“DO NOT FALL FOR THE WHOLE POSTAGE STRIKE BULL****!!!!”
Ordered a mystery box and experienced long delay with no delivery or response.
“completely no information regarding the delivery since December 7th”
Received incomplete and incorrect-sized items, not as ordered.
“received no hat and a medium tee in a different colour.”
No contact, no parcel, no refund and alleged fraudulent behaviour.
“Very poor customer service, can’t contact them in any way.”
I just wanted to share my experience with HUF Vandenberg Corduroy Jacket. It was the first time I used the online store Chimp Store to buy goods, and was not sure about it. I read a lot of feedback about the site and finally decided to try buying something at this web-store. Wanted to have a big discount in order to be happier when receiving my package. No problem with that :) The discount was really impressive! I got my order delivered yesterday, but unfortunately, when I opened it, there were shredded pieces of paper in the package :( Of course I didn't have the patience to negotiate) Order from them at your own risk!
Item arrived very quickly and was excellent quality.
“My item came super quick and amazing quality tee!”
Product well packaged; somewhat expensive but considered worth it.
“spenny but worth it I would say!”
Good product range and very quick delivery.
“Great range and really quick delivery”
Very fast delivery with a helpful one-hour slot and good packaging.
“Delivery very fast and was given a one hour time slot which was helpful.”
Fast turnaround and excellent product with good packaging.
“Product excellent”
Multiple orders; easy refund for wrong-sized hoodie and pleased with quality.
“they refunded without any hassle.”
Ordering was simple and the item arrived quickly.
“Really simple to Oder and it arrived quickly”
Items were very good quality with quick delivery and recyclable packaging.
“packaging was recyclable which is a big plus”
Reviewer praises the service and product quality.
“Great service and product!”
Arrived faster than expected and reviewer pleased.
“Kam schneller an als gegeben, find ich top”
Hoodie described as excellent quality; reviewer will repurchase.
“Hoodie is insane quality”
Reviewer highly recommends the store and encourages continued good work.
“Top store, keep up the good work!!!!”
High-quality merchandise delivered promptly; reviewer intends to return.
“high quality merchandise and delivered in a timely manner.”
Good website and high-quality clothing according to reviewer.
“high quality clobber”
Products are very good quality and service efficient.
“Very good quality and very efficient”
Every order has been perfect and delivered quickly.
“Can't fault the chimp store,every order been perfect and arrived quickly”
Product arrived extremely quickly with excellent packaging and service.
“Product came ridiculously quick and packaged extremely well, great service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chimp Store sells streetwear and skate-inspired clothing online. The site lists hoodies, T-shirts, and related accessories, with sizing and material details. Customers place orders through a standard e-commerce checkout with common online payment options. Shipping and returns details appear alongside product images for reference.