Customer feedback for Charli London shows many shoppers praise fabric quality, construction and fast delivery. However, recurring issues appear around customer service responsiveness, refunds and occasional non-delivery. Sizing also emerges as an inconsistent factor—several reviews note items run large or fit differently than expected. Prospective buyers may want to check sizing guidance, retain order and return records, and consider contacting support before high-value purchases.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service was poor with delayed delivery and no replies.
“The overall customer service is poor.”
Cardigan quality is excellent and the online shopping was smooth.
“the quality is amazing”
Blouse shrank and customer service responded poorly and accusatorily.
“So the bottom line is that I am lying!!!”
Returned items but the refund has not been received.
“Not received refund.”
Delivery and ordering are often praised for speed and ease, yet several customers report missed deliveries, delayed refunds and inconsistent service responses.
Some buyers report good value—discounts and quality items—while a few mention delivery fees or sizing issues that reduce perceived value.
Many reviewers describe a smooth online shopping flow and quick delivery; a smaller number report a disorganised website or unclear return instructions.
Majority praise fabrics, construction and design, but a minority report problems such as seams failing, shrinkage and inconsistent sizing.
Several customers report unanswered emails and poor responses regarding refunds or missing orders, though some mention positive customer service experiences.
Overall feedback leans positive for product quality and delivery speed but is tempered by repeated reports of communication failures and sizing inconsistencies.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Quick delivery and lovely items that are reasonably priced.
“they are not overpriced.”
Clothing quality praised and delivery arrived earlier than expected.
“Great quality clothing delivered earlier than expected”
Second order matched expectations and items were great this time.
“but this time all is great.”
Prompt shipping; reviewer loves the top and will order again.
“Prompt shipping. Love the top!”
Dress quality and fit were excellent and versatile.
“quality of this dress was great and it was a perfect fit”
Quick delivery and easy returns, but the item did not fit.
“Quick delivery and easy returns”
Multiple sweaters wash well and retain their appearance.
“They wash well and retain their appearance.”
Jumper praised for great quality and prompt delivery.
“Loved this jumper, great quality and prompt delivery.”
Another satisfying purchase praising the brand's quality and style.
“Another great purchase from this amazing brand..quality and style”
Staff member Daniella was helpful, but some one-size jumpers are large.
“Helpful and good serve - Daniella happy to help.”
Sweater fits well on size 14 and looks smart and dressy.
“Loved this sweater Fits well on size 14”
Loves outfit quality and praises helpful staff and fast delivery.
“Daniella very helpful and always fast delivery.”
Did not receive ordered dress and did not get a refund.
“did not receive the dress”
Paid $200 months ago but never received order or refund.
“I have contacted customer care several times to just get the run around”
Return received but no refund or meaningful customer response.
“I still haven’t received any confirmation or refund from them.”
Good delivery and item quality but sizes can be an issue.
“Great place to shop withgood delivery and quality of items”
Items are well made, distinct and delivered very quickly.
“everything is well made”
Item arrived quickly, well packaged and matched description.
“The item arrived quickly, was well packaged and as described on the website”
Staff at Muswell Hill store were impolite and discourteous.
“The staff at the Muswell Hill store are impolite and discourteous.”
Iris dress quality excellent and previous purchases maintain quality.
“The quality is excellent and the colour is true to the pictures.”
Reviewer praised the service and product.
“Great service and product”
Blouse fell apart and company did not acknowledge contact.
“it started to fall apart at the seams.”
Good delivery and item quality but sizes run too large.
“Just a shame about the sizes cause nothing fits!”
Returned items but the refund has not been received.
“Not received refund.”
Reviewer delighted with the jacket and many compliments.
“Delighted with the jacket”
Sweater size ran very large and returns information was missing.
“The size is enormous more like a 16/18”
Easy ordering and quick delivery, but sizes tend to be large.
“Easy to order & delivered quickly”
Item delivered on time and fabric quality pleased reviewer.
“Beautiful fabric”
Reviewer praised the product quality and fast delivery.
“Beautiful quality and super fast delivery”
Blouse shrank and customer service responded poorly and accusatorily.
“So the bottom line is that I am lying!!!”
Paid for a dress but never received it and got no response.
“I order a dress for $300 & never got it.”
Impressed by product details; delivery fee high but worth with discount.
“Really nice attention to detail with the cuff buttons”
Loves outfit and finds it good quality and value.
“I’m always impressed with value, given they’re good quality too.”
Very impressed by fit, quality and overall effortless shopping experience.
“Charli makes it effortless.”
Longtime customer praises fabric quality and garments' wash performance.
“The fabrics are always great, wash really well”
Independent business with strong ethics and a seamless ordering experience.
“Great independent business with strong ethics”
Cardigan quality is excellent and the online shopping was smooth.
“the quality is amazing”
Very pleased with the Marlowe shirt's construction, finishing and design.
“The shirt is gorgeous, the construction and finishing is very well done”
Great shopping experience and next-day delivery for holiday item.
“Well packed and the next day delivery worked out so very happy”
Regular shopper praises product quality, quick delivery and customer service.
“Products are exactly as described on website!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Charli London is a womenswear brand selling clothing online, with multiple customer reviews referencing shirts, knitwear, jackets, dresses and accessories. Reviews indicate purchases are made through the brand’s website and delivered to customers; this summary helps shoppers evaluate product quality, delivery and service based on peer feedback.