Many customers praise the make, fabric, and quick dispatch. Several reviewers say the quality feels good for the price. A group of complaints describes orders not arriving and refunds not being paid back. Some buyers also return items because sizing varies and fit is inconsistent.
Examples from available reviews (Dec 2021 – Mar 2026).
Items are well made, distinct and delivered very quickly.
“everything is well made”
Loves outfit quality and praises helpful staff and fast delivery.
“Daniella very helpful and always fast delivery.”
Paid $200 months ago but never received order or refund.
“I have contacted customer care several times to just get the run around”
Sweater size ran very large and returns information was missing.
“The size is enormous more like a 16/18”
Multiple reviewers highlight quick dispatch and neat packaging. Others describe orders that never arrived, with late or missing deliveries left unresolved.
Shoppers often call the items good value for the fabric and finish. A small number say delivery charges or discounts shift how the value feels.
Many customers describe an easy online checkout and parcels arriving quickly. Repeated comments mention sizing that varies and return instructions that are unclear, leading to extra exchanges or returns.
Reviews often point to solid construction, attractive finishing, and pieces that hold up well in the wash. A minority report seam issues or shrinkage on certain items.
Several reviews mention emails going unanswered and refund confirmations not arriving after returns. A few customers report replies from support that felt confrontational or unhelpful.
Feedback splits between high praise for product quality and repeated service problems with orders and refunds. That divide leads to very different experiences for buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Quick delivery and lovely items that are reasonably priced.
“they are not overpriced.”
Clothing quality praised and delivery arrived earlier than expected.
“Great quality clothing delivered earlier than expected”
Second order matched expectations and items were great this time.
“but this time all is great.”
Prompt shipping; reviewer loves the top and will order again.
“Prompt shipping. Love the top!”
Dress quality and fit were excellent and versatile.
“quality of this dress was great and it was a perfect fit”
Quick delivery and easy returns, but the item did not fit.
“Quick delivery and easy returns”
Multiple sweaters wash well and retain their appearance.
“They wash well and retain their appearance.”
Jumper praised for great quality and prompt delivery.
“Loved this jumper, great quality and prompt delivery.”
Another satisfying purchase praising the brand's quality and style.
“Another great purchase from this amazing brand..quality and style”
Staff member Daniella was helpful, but some one-size jumpers are large.
“Helpful and good serve - Daniella happy to help.”
Sweater fits well on size 14 and looks smart and dressy.
“Loved this sweater Fits well on size 14”
Loves outfit quality and praises helpful staff and fast delivery.
“Daniella very helpful and always fast delivery.”
Did not receive ordered dress and did not get a refund.
“did not receive the dress”
Paid $200 months ago but never received order or refund.
“I have contacted customer care several times to just get the run around”
Return received but no refund or meaningful customer response.
“I still haven’t received any confirmation or refund from them.”
Good delivery and item quality but sizes can be an issue.
“Great place to shop withgood delivery and quality of items”
Items are well made, distinct and delivered very quickly.
“everything is well made”
Item arrived quickly, well packaged and matched description.
“The item arrived quickly, was well packaged and as described on the website”
Staff at Muswell Hill store were impolite and discourteous.
“The staff at the Muswell Hill store are impolite and discourteous.”
Iris dress quality excellent and previous purchases maintain quality.
“The quality is excellent and the colour is true to the pictures.”
Reviewer praised the service and product.
“Great service and product”
Blouse fell apart and company did not acknowledge contact.
“it started to fall apart at the seams.”
Good delivery and item quality but sizes run too large.
“Just a shame about the sizes cause nothing fits!”
Returned items but the refund has not been received.
“Not received refund.”
Reviewer delighted with the jacket and many compliments.
“Delighted with the jacket”
Sweater size ran very large and returns information was missing.
“The size is enormous more like a 16/18”
Easy ordering and quick delivery, but sizes tend to be large.
“Easy to order & delivered quickly”
Item delivered on time and fabric quality pleased reviewer.
“Beautiful fabric”
Reviewer praised the product quality and fast delivery.
“Beautiful quality and super fast delivery”
Blouse shrank and customer service responded poorly and accusatorily.
“So the bottom line is that I am lying!!!”
Paid for a dress but never received it and got no response.
“I order a dress for $300 & never got it.”
Impressed by product details; delivery fee high but worth with discount.
“Really nice attention to detail with the cuff buttons”
Loves outfit and finds it good quality and value.
“I’m always impressed with value, given they’re good quality too.”
Very impressed by fit, quality and overall effortless shopping experience.
“Charli makes it effortless.”
Longtime customer praises fabric quality and garments' wash performance.
“The fabrics are always great, wash really well”
Independent business with strong ethics and a seamless ordering experience.
“Great independent business with strong ethics”
Cardigan quality is excellent and the online shopping was smooth.
“the quality is amazing”
Very pleased with the Marlowe shirt's construction, finishing and design.
“The shirt is gorgeous, the construction and finishing is very well done”
Great shopping experience and next-day delivery for holiday item.
“Well packed and the next day delivery worked out so very happy”
Regular shopper praises product quality, quick delivery and customer service.
“Products are exactly as described on website!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Charli London is a British womenswear label that designs and sells contemporary clothing. It sells dresses, knitwear, shirts, blouses, and outerwear through its online shop and physical stores. Product pages usually show fabric composition, care instructions, and sizing guidance to help customers choose. The company also offers support for order questions, exchanges, and returns.