Reviews Analysed
21
We Collect & Analyse Reviews
Charli London
Experiences & Reviews
Charli London is a womenswear brand selling clothing online, with multiple customer reviews referencing shirts, knitwear, jackets, dresses and accessories. Reviews indicate purchases are made through the brand’s website and delivered to customers; this summary helps shoppers evaluate product quality, delivery and service based on peer feedback.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
18d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Delivery and ordering are often praised for speed and ease, yet several customers report missed deliveries, delayed refunds and inconsistent service responses.
Share
Mixed
22%
💰
Value for money
Some buyers report good value—discounts and quality items—while a few mention delivery fees or sizing issues that reduce perceived value.
Share
Mixed
3%
⚡
User experience
Many reviewers describe a smooth online shopping flow and quick delivery; a smaller number report a disorganised website or unclear return instructions.
Share
Strong
11%
🔧
Product quality
Majority praise fabrics, construction and design, but a minority report problems such as seams failing, shrinkage and inconsistent sizing.
Share
Mixed
26%
📞
Communication
Several customers report unanswered emails and poor responses regarding refunds or missing orders, though some mention positive customer service experiences.
Share
Weak
10%
⭐
Overall experience
Overall feedback leans positive for product quality and delivery speed but is tempered by repeated reports of communication failures and sizing inconsistencies.
Share
Mixed
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Maxi dresses
"Terrible experience
First, the website is too disorganized, it is difficult to identify items online and you have to contact the customer care support for assistance. The salespeople are very unreliable, unprofessional. The overall customer service is poor. For me, I would give a 2 star. In addition the company was unable to deliver my products after the four days they said they would. I had to keep on calling and sending emails with no reply. It was a very frustrating process that made me swear never to buy anything from them. Everyone stay away from this company if you want to be happy about your purchase!
"
Naomie Chester
Collected.reviews
Dec 01, 2021
Featured for: Detailed negative service and communication
Beautiful Quality & Seamless Experience
"Absolutely love my cardigan from Charli– the quality is amazing and it’s quickly become a staple in my wardrobe. It fits perfectly, and the who..."
Pareen Desai
Trustpilot
Sep 30, 2025
Featured for: Positive product and smooth experience
I bought a super cute very expensive…
"I bought a super cute very expensive blouse. Adhered to all washing regulations. Still, my shirt shrank. Very unfortunate. Customer service very bad g..."
Sas
Trustpilot
Sep 30, 2025
Featured for: Product failure and poor response
Where is my refund
"I bought a pair of shorts, strange shape. Ret..."
Jane
Trustpilot
Sep 30, 2025
Featured for: Refund not received, return issue
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Catherine Rance
trustpilot.com
Sep 30, 2025
Great service and product
...
C
Christa
trustpilot.com
Sep 30, 2025
Waiting for a response.
I bought a blouse, wore it once for a couple of hours and it started to fall apar...
M
Maria Grzeszczyk
trustpilot.com
Sep 30, 2025
Great shop good delivery and quality of…
Great shop good delivery and quality of items Just a shame about t...
J
Jane
trustpilot.com
Sep 30, 2025
Where is my refund
I bought a pair of shorts, strange shape. Ret...
S
Suze Warren-Quinn
trustpilot.com
Sep 30, 2025
Delighted with the jacket
Delighted with the jacket, only had it for a day...
R
R. Hillier
trustpilot.com
Sep 30, 2025
Ordered a light blue slash neck sweater…
Ordered a light blue slash neck sweater size small/medium. The size is enormous more like a 16/18 and the stretchy knit doesn’t help. The arm len...
M
Mrs Brenda Smyth
trustpilot.com
Sep 30, 2025
great service
Easy to order & delivered quickly Wish the...
M
Mrs D usher
trustpilot.com
Sep 30, 2025
Delivered on time
Delivered on time . Lovely top...
B
Becca Bonello
trustpilot.com
Sep 30, 2025
Beautiful quality and super fast…
Beautiful quality and sup...
S
Sas
trustpilot.com
Sep 30, 2025
I bought a super cute very expensive…
I bought a super cute very expensive blouse. Adhered to all washing regulations. Still, my shirt shrank. Very unfortunate. Customer service very bad g...
H
Hannah
trustpilot.com
Sep 30, 2025
Never got the dress i order
I order a dress for $300 & never got it. Sent an email to the company & never...
K
Kirsten
trustpilot.com
Sep 30, 2025
I’ve just received my first Charli…
I’ve just received my first Charli order of the libby shirt and so far I’m really impressed! Really nice attention to detail with the cu...
P
PM
trustpilot.com
Sep 30, 2025
Love the outfit
Love the outfit, it goes perfectly with my summer wardrobe. I have a few char...
I
IR
trustpilot.com
Sep 30, 2025
Effortless
I recently discovered Charli and I’m genuinely impressed. I picked up a few of their shirts and absolutely love the fit and quality. I rarely leave re...
G
Gabriella Rose
trustpilot.com
Sep 30, 2025
I’ve always loved Charli - keeps getting better!
I love Charli and have been a customer for years. The fabrics are always great, wash really well and the clothes ar...
R
Rod King
trustpilot.com
Sep 30, 2025
Great business who produce high quality…
Great independent business with strong ethics who produce high quality merchandise. Having ordered from them on multiple occasions for my partner I ca...
P
Pareen Desai
trustpilot.com
Sep 30, 2025
Beautiful Quality & Seamless Experience
Absolutely love my cardigan from Charli– the quality is amazing and it’s quickly become a staple in my wardrobe. It fits perfectly, and the who...
C
Chu Minh Ngọc
trustpilot.com
Sep 30, 2025
Lovely Product
I recently purchased the Marlowe shirt from them and I'm absolutely obsessed!! The shirt is gorgeous, the construction and finishing is very well done...
S
Sarah Lam
trustpilot.com
Sep 30, 2025
I recommend this brand and have had a…
I recommend this brand and have had a great shopping experience. Got the Lyla crochet set. We...
J
Julia Sokele
trustpilot.com
Sep 30, 2025
Amazing brand and really great quality
Amazing brand and really great quality! I shop from them a lot and always great q...
Conclusion
Customer feedback for Charli London shows many shoppers praise fabric quality, construction and fast delivery. However, recurring issues appear around customer service responsiveness, refunds and occasional non-delivery. Sizing also emerges as an inconsistent factor—several reviews note items run large or fit differently than expected. Prospective buyers may want to check sizing guidance, retain order and return records, and consider contacting support before high-value purchases.