Many customers like Carethy for simple online ordering, good prices, and usually fast shipping. A sizable group says orders never arrived, refunds were held back, and delays dragged on. In negative reviews, slow or absent customer support comes up repeatedly.
Examples from available reviews (Jun 2020 – Feb 2026).
Service and products consistently reliable according to customer.
“The service and products are always good and reliable.”
Good price, timely shipment from Spain and excellent tracking.
“Item received in reasonable time since it was shipped from Spain.”
Took payments for out-of-stock products and never issued refunds.
“This company is a scam.”
Order not received and customer support unreachable for over six weeks.
“Still haven't r3ecevied my order over 6 weeks later.”
Positive reviews mention on-time deliveries, correct items, and easy tracking. Negative accounts describe orders that never shipped, the wrong items arriving, and long waits for refunds. A few people also report surprise import taxes on international deliveries.
Shoppers often point to low prices and a broad selection as the main value. A repeated complaint is being charged for items that were out of stock and not getting refunds back as cash. Some customers say refunds were offered as unusable “points” instead of money.
Many customers say the website makes it easy to search, check out quickly, and read clear product pages. Reviewers often mention dependable tracking and hassle-free repeat orders. A smaller number report damaged packaging and loose packing inside the box.
Many reviews say the products matched expectations and delivered the promised benefits. Several reports describe damaged goods, incorrect items, or products arriving in poor condition. Product-damage complaints appear less often than positive comments about quality.
The main negative theme is no response to emails, blocked contact, and refund requests left unresolved. Some customers say support eventually replied and handled refunds or sent replacements for missing deliveries. Most communication problems show up when issues need fixing after purchase.
Reviews split clearly between frequent praise for pricing, an easy-to-use site, and on-time delivery, and many serious complaints about missing orders and payments not returned. The strongest negative cluster centers on refunds that never get resolved and support that does not respond. Positive feedback often comes from repeat customers whose orders arrived without problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (59) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Service and products consistently reliable according to customer.
“The service and products are always good and reliable.”
Easy shopping with good stock availability and delivery communication.
“Easy shopping, good stock availability and good communications around delivery.”
Arrived on time and product was good.
“It came on time and produvt good”
Website easy to use and delivery was smooth.
“Easy to choose o your website en smooth delivery!”
Customer reports product is very nice and good.
“Very nice, good product”
Positive experiences: easy website, wide choice and next day delivery.
“The website is easy to use, there’s a massive choice of premium brands”
Significant delivery delays, unresponsive support, and no refund processed.
“The package was finally sent to PostNord after 2 weeks—well beyond the advertised delivery window.”
Seller failed to respond after manufacturer agreed refund for allergic reaction.
“the seller never reached back to me.”
Products well packed but delivery by Parcel Force was unacceptable.
“Unfortunately Parcel Force delivery was unacceptable.”
Unexpected import tax charged after ordering from their website.
“needed to pay tax (got an invoice from zoll after a month for import to ch!)”
Product exceeded expectations and delivered quickly.
“Perfect, better than expected.Delivered in short space of time!”
Products fresh but long delivery times; not for urgent gifts.
“Good products, everything is fresh. However, long delivery time.”
Shipment was fast and product was good.
“Fast shipment, good product.”
Paid for unavailable product and did not receive refund or replies.
“SCAMMERS! I have send money for a product that wasn't available anymore”
Product effective but delivery from overseas lengthened delivery time.
“Good product, good price. The item was, however, shipped from overseas, extending the delivery period”
Product praised as very good.
“The prodicht is very good 👍”
All Sesderma products are available.
“All products from Sesderma available”
Poor packaging caused damage to the goods inside.
“The packaging was terrible.”
Easy ordering, good price and fast delivery.
“Was easy to order, very good price and fast delivery. Thank you.”
Customer reports product is good.
“Good product!”
Good product and helpful stock availability advice.
“I am happy with the value of the product.”
Fast delivery and satisfied with products.
“As always fast delivery happy costumer products ar good”
No problem at all with the purchase.
“No problem at all”
Regular customer reports good moisturising and cleansing results.
“confident that our skin is moisturised and cleansed gently”
Goods arrived on time and tracking was easy.
“The goods arrived on time and l could track my order easily.”
Received empty package and no response to multiple inquiries.
“no goods received, only empty package”
Repeat order was tracked and arrived in good condition.
“kept informed of dispatch & projected arrival date.”
Long-term Ponds user credits cream for smooth skin.
“I have been using ponds cream since I was a teenager.”
Order arrived on time with items as expected.
“My order came at time and all items were as I was expecting.”
Good price, timely shipment from Spain and excellent tracking.
“Item received in reasonable time since it was shipped from Spain.”
Wide product range offered at attractive prices.
“Excellent range of products with a very attractive price point.”
Regular customer receives reminder offers and quick deliveries.
“I receive offers as reminders that I need to stock up and the goods arrive quickly.”
Delivery tracked well but poor packaging left boxes loose.
“Boxes loose in large box, no padding or paper to fill space”
Order not received and customer support unreachable for over six weeks.
“Still haven't r3ecevied my order over 6 weeks later.”
Consistently good service, well packaged items, reasonable prices.
“Always had good service with this company.”
Ordered hair colour but never received product or promised refund.
“Nothing. I wrote 2-3 times for a refund, they promised each time to return the money asap”
Received the wrong product instead of the one ordered.
“i received bloom derm repelente.”
Good prices and shopping, but no order confirmation or delivery details.
“I received no order confirmation, details of delivery nor invoice.”
Parcel missing and tracking problematic; refund requested.
“I haven’t received the parcel”
Describes service as clear, safe, and secure.
“Clear, safe, secure”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Carethy runs an online shop for health, beauty, and personal care products. The site shows product information, prices, and shipping choices for online orders. Customers can open accounts, place orders, and pay online. Carethy offers order tracking and customer support channels for questions and returns.