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We Collect & Analyse Reviews

Bradshaws
Experiences & Reviews

Bradshaws is a UK retailer that supplies pond and pool products—liners, pumps, filters, fish food and related accessories—through online sales and delivery. Customer interactions in reviews reference order fulfilment, warranty handling and product descriptions. People researching Bradshaws typically seek detail on delivery reliability, product authenticity and after-sales support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 67%
Latest Review 18d
Overall Rating
3.7

Our Analysis

🎯

Service quality

Many reviewers cite fast dispatch, prompt warranty replacements and helpful staff; a notable minority report delivery delays, mis-shipments and inconsistent fulfilment.

Share
24%
Mixed
💰

Value for money

Several customers report competitive prices versus local outlets; others complain about perceived overpricing on repair kits or receiving lower-quality items than expected.

Share
12%
Mixed

User experience

Some buyers describe a smooth online ordering experience and easy purchasing; others mention misleading product images, unclear delivery expectations and unwanted marketing contact.

Share
5%
Mixed
🔧

Product quality

Buyers report correctly described, well-packed items and functioning equipment, but multiple complaints cite defective liners, under-specified pumps or non-original replacement parts.

Share
12%
Mixed
📞

Communication

Staff are frequently described as polite, knowledgeable and responsive by some customers; critics highlight poor complaint handling, no email contact and outdated printed information.

Share
18%
Mixed

Overall experience

Overall ratings are split: many long-term customers praise service and repeat purchases, while a distinct group report unresolved issues and say they will not return.

Share
28%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
Shaun
trustpilot.com Sep 30, 2025

Con and misleading products

Purchased liners off them before but replaced twice due to tears. decided to try and repair with their kit, which is an absolute rip off you can buy t...

D
Darrell Barnes
trustpilot.com Sep 30, 2025

Swift service

...

M
Michaela
trustpilot.com Sep 30, 2025

A very good company to deal with

A very good company to deal with. I had a problem with one item sent to me. Customer service strai...

O
Organic Dad
trustpilot.com Sep 30, 2025

First Class Resolution of Warranty Claim

Had a pool liner which started to leak water after a few years. Had originally bought the liner and underlay at the same time and had the original inv...

M
Mary Richmond
trustpilot.com Sep 30, 2025

Replace of faulty unit

Had an issue with a UV clarifier which was still under warranty, company need interested in solving this issue. Because I had purchased it from Bradsh...

C
Carol
trustpilot.com Sep 30, 2025

Hozelock Easy Clear All in One Pond Filter

Thank you Nualla for answering all my questions in a warm, patient and friendly manner re the Hoselock Easy Clear 6000 all in one filter which helped...

M
Mr Peter Dyson
trustpilot.com Sep 30, 2025

Ordered a blade waterfall for my pond…

Ordered a blade waterfall for my pond and in the Bradshaw booklet it states 7 day delivery I contacted bradshaws and was told delivery was 3 to 6 week...

C
Customer
trustpilot.com Sep 30, 2025

Pond liner

Lots of bad reviews here, but that’s not my experience with a recent pu...

M
Mrs Maria J Richardson
trustpilot.com Sep 30, 2025

This is the place to go for your pond…

This is the place to go for your pond fish I bought six today,two lemon,one orange,two sarasa and one shubunkin at a cost of £29 I vis...

J
Joe Johnson
trustpilot.com Sep 30, 2025

PLEASE DO NOT GET TAKEN IN BY THE "NEXT…

PLEASE DO NOT GET TAKEN IN BY THE "NEXT DAY DELIVERY" CATCH. I ordered a pool liner with Bradshaws Direct because they were offering next day delivery...

B
Bob Watson
trustpilot.com Sep 30, 2025

Ordered product on 26 April, delivered 8 May

Ordered product on 26 April, and got email confirmation. Money taken from credit card within 24 hours. Product did not arrive until 8 May (Royal Mail...

B
Butch Casimiro
trustpilot.com Sep 30, 2025

it was nice item that i bought from them

it was nice item tha...

G
Geoff
trustpilot.com Sep 30, 2025

Avoid - there are much better companies out there.

Sent me 2.5 metres of lining when I'd ordered 3 metres and I also pointed out that the material was a couple of centimetres narrower than advertised....

S
Sarah
trustpilot.com Sep 30, 2025

Mis-selling pond pumps , and then making return costly and awkward

We were sold a pond pump over a year ago, which it now has been confirmed that is not strong enough for my size of pond, and I should never have been...

T
Tania Baker
trustpilot.com Sep 30, 2025

Absolutely fantastic company to deal…

Absolutely fantastic company to deal with excellent customer services,prices the best around and super fa...

c
consumerX
trustpilot.com Sep 30, 2025

Excellent service and price!

I bought a pond filter from them and it arrived within 48 hours well packed. I went to my local Garden centre to get some aquatic p...

J
JohnyCash
trustpilot.com Sep 30, 2025

Poor quality expensively priced

Ordered a UV light for pond filter thinking it was a Phillips original specification (it was certainly priced on their website as an original) Receive...

H
HG
trustpilot.com Sep 30, 2025

I would use them again

I would use them again. I ordered online around 1pm on 8th May they dispat...

M
Mr Blumire
trustpilot.com Sep 30, 2025

Very efficient company

I ordered a pond liner 14th August 2016 (sunday evening). It arrived tod...

K
Kevin
trustpilot.com Sep 30, 2025

Very Quick Delivery

Really, the test of a good supplier is how it deals with things when they go wrong, if they do, I'll let you know. All I can...

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Conclusion

Reviews for Bradshaws show a mix of reliable service and recurring problems. Several customers highlight fast dispatch, helpful staff and prompt warranty replacements (for example, a leaking liner was replaced quickly). At the same time, there are repeated complaints about misleading product listings, occasional incorrect shipments and failures to meet promised delivery windows. If you are considering Bradshaws, check product descriptions and small-print carefully, confirm delivery lead times for special-order items and review the returns and warranty process before purchasing.