Reviews for Bradshaws show a mix of reliable service and recurring problems. Several customers highlight fast dispatch, helpful staff and prompt warranty replacements (for example, a leaking liner was replaced quickly). At the same time, there are repeated complaints about misleading product listings, occasional incorrect shipments and failures to meet promised delivery windows. If you are considering Bradshaws, check product descriptions and small-print carefully, confirm delivery lead times for special-order items and review the returns and warranty process before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
Excellent customer service, good prices, and very fast delivery.
“excellent customer services,prices the best around and super fast delivery”
Warranty was honoured and a replacement was supplied quickly.
“not only honoured the warranty without quibble”
Repair kit was poor quality and the description was misleading.
“IT DOESNT WORK!”
Paid for next-day delivery but did not receive it and lacked contact.
“PLEASE DO NOT GET TAKEN IN BY THE "NEXT DAY DELIVERY" CATCH.”
Many reviewers cite fast dispatch, prompt warranty replacements and helpful staff; a notable minority report delivery delays, mis-shipments and inconsistent fulfilment.
Several customers report competitive prices versus local outlets; others complain about perceived overpricing on repair kits or receiving lower-quality items than expected.
Some buyers describe a smooth online ordering experience and easy purchasing; others mention misleading product images, unclear delivery expectations and unwanted marketing contact.
Buyers report correctly described, well-packed items and functioning equipment, but multiple complaints cite defective liners, under-specified pumps or non-original replacement parts.
Staff are frequently described as polite, knowledgeable and responsive by some customers; critics highlight poor complaint handling, no email contact and outdated printed information.
Overall ratings are split: many long-term customers praise service and repeat purchases, while a distinct group report unresolved issues and say they will not return.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Repair kit was poor quality and the description was misleading.
“IT DOESNT WORK!”
The company provided very swift service overall.
“Very swift service.”
Customer service promptly resolved an item problem.
“Customer service straight away was on it and solved it.”
Warranty was honoured and a replacement was supplied quickly.
“not only honoured the warranty without quibble”
Bradshaws replaced a faulty clarifier under warranty quickly.
“they replaced the clarifier free of charge for me.”
Nualla answered patiently and helpfully, aiding the purchase decision.
“Nualla is professional, knowledgeable and goes the extra mile.”
Delivery was 3–6 weeks despite booklet claiming seven days.
“I was told delivery was 3 to 6 weeks as it was a special order”
Pond liner arrived on time and matched the description.
“Arrived on time and was as described”
Purchased fish at a better price than the local store.
“I'm very happy with my purchase from Bradshaws”
Paid for next-day delivery but did not receive it and lacked contact.
“PLEASE DO NOT GET TAKEN IN BY THE "NEXT DAY DELIVERY" CATCH.”
Product arrived later than expected with no contact beforehand.
“Product did not arrive until 8 May”
The item I bought from them was nice.
“it was nice item that i bought from them”
Received less and narrower lining than ordered without apology.
“Sent me 2.5 metres of lining when I'd ordered 3 metres”
Sold an undersized pump and made the warranty return difficult and costly.
“They refused to contribute to the cost of de-installing it”
Excellent customer service, good prices, and very fast delivery.
“excellent customer services,prices the best around and super fast delivery”
Filter arrived quickly and was considerably cheaper than local shops.
“it arrived within 48 hours well packed”
Received a cheap copy instead of the expected original specification.
“Received a cheap and nasty Chinese copy.”
Order was dispatched the same day and delivered promptly next day.
“they dispatched the same day”
Pond liner ordered Sunday arrived by Tuesday, excellent service.
“It arrived today, Tuesday 16th, via UK Mail.”
Filter ordered late Wednesday arrived Saturday morning in France.
“it arrived Saturday morning.”
Very happy that you have always supplied food for fish on time. Having been in fish farming for 4 years now, I know how frustrating it is not to have something to feed the fish. The diligence in customer service delivery is amazing. The support team is very polite and professional. In addition, the first processing of orders and shipment is top-notch. It surprises me how some deliveries are made earlier than expected and when there are delays you notify me. Thank you, for the great prices, quality products, advice and ease of doing business with you. I ‘m 100% satisfied with everything.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bradshaws is a UK retailer that supplies pond and pool products—liners, pumps, filters, fish food and related accessories—through online sales and delivery. Customer interactions in reviews reference order fulfilment, warranty handling and product descriptions. People researching Bradshaws typically seek detail on delivery reliability, product authenticity and after-sales support.