Reviews Analysed
21
We Collect & Analyse Reviews
Bradshaws
Experiences & Reviews
Bradshaws is a UK retailer that supplies pond and pool products—liners, pumps, filters, fish food and related accessories—through online sales and delivery. Customer interactions in reviews reference order fulfilment, warranty handling and product descriptions. People researching Bradshaws typically seek detail on delivery reliability, product authenticity and after-sales support.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
18d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Many reviewers cite fast dispatch, prompt warranty replacements and helpful staff; a notable minority report delivery delays, mis-shipments and inconsistent fulfilment.
Share
Mixed
24%
💰
Value for money
Several customers report competitive prices versus local outlets; others complain about perceived overpricing on repair kits or receiving lower-quality items than expected.
Share
Mixed
12%
⚡
User experience
Some buyers describe a smooth online ordering experience and easy purchasing; others mention misleading product images, unclear delivery expectations and unwanted marketing contact.
Share
Mixed
5%
🔧
Product quality
Buyers report correctly described, well-packed items and functioning equipment, but multiple complaints cite defective liners, under-specified pumps or non-original replacement parts.
Share
Mixed
12%
📞
Communication
Staff are frequently described as polite, knowledgeable and responsive by some customers; critics highlight poor complaint handling, no email contact and outdated printed information.
Share
Mixed
18%
⭐
Overall experience
Overall ratings are split: many long-term customers praise service and repeat purchases, while a distinct group report unresolved issues and say they will not return.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Absolutely fantastic company to deal…
"Absolutely fantastic company to deal with excellent customer services,prices the best around and super fa..."
Tania Baker
Trustpilot
Sep 30, 2025
Featured for: Positive service price delivery
First Class Resolution of Warranty Claim
"Had a pool liner which started to leak water after a few years. Had originally bought the liner and underlay at the same time and had the original inv..."
Organic Dad
Trustpilot
Sep 30, 2025
Featured for: Warranty honoured quick replacement
Con and misleading products
"Purchased liners off them before but replaced twice due to tears. decided to try and repair with their kit, which is an absolute rip off you can buy t..."
Shaun
Trustpilot
Sep 30, 2025
Featured for: Product quality misleading description
PLEASE DO NOT GET TAKEN IN BY THE "NEXT…
"PLEASE DO NOT GET TAKEN IN BY THE "NEXT DAY DELIVERY" CATCH. I ordered a pool liner with Bradshaws Direct because they were offering next day delivery..."
Joe Johnson
Trustpilot
Sep 30, 2025
Featured for: Delivery promise failed poor communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Shaun
trustpilot.com
Sep 30, 2025
Con and misleading products
Purchased liners off them before but replaced twice due to tears. decided to try and repair with their kit, which is an absolute rip off you can buy t...
D
Darrell Barnes
trustpilot.com
Sep 30, 2025
Swift service
...
M
Michaela
trustpilot.com
Sep 30, 2025
A very good company to deal with
A very good company to deal with. I had a problem with one item sent to me. Customer service strai...
O
Organic Dad
trustpilot.com
Sep 30, 2025
First Class Resolution of Warranty Claim
Had a pool liner which started to leak water after a few years. Had originally bought the liner and underlay at the same time and had the original inv...
M
Mary Richmond
trustpilot.com
Sep 30, 2025
Replace of faulty unit
Had an issue with a UV clarifier which was still under warranty, company need interested in solving this issue. Because I had purchased it from Bradsh...
C
Carol
trustpilot.com
Sep 30, 2025
Hozelock Easy Clear All in One Pond Filter
Thank you Nualla for answering all my questions in a warm, patient and friendly manner re the Hoselock Easy Clear 6000 all in one filter which helped...
M
Mr Peter Dyson
trustpilot.com
Sep 30, 2025
Ordered a blade waterfall for my pond…
Ordered a blade waterfall for my pond and in the Bradshaw booklet it states 7 day delivery I contacted bradshaws and was told delivery was 3 to 6 week...
C
Customer
trustpilot.com
Sep 30, 2025
Pond liner
Lots of bad reviews here, but that’s not my experience with a recent pu...
M
Mrs Maria J Richardson
trustpilot.com
Sep 30, 2025
This is the place to go for your pond…
This is the place to go for your pond fish I bought six today,two lemon,one orange,two sarasa and one shubunkin at a cost of £29 I vis...
J
Joe Johnson
trustpilot.com
Sep 30, 2025
PLEASE DO NOT GET TAKEN IN BY THE "NEXT…
PLEASE DO NOT GET TAKEN IN BY THE "NEXT DAY DELIVERY" CATCH. I ordered a pool liner with Bradshaws Direct because they were offering next day delivery...
B
Bob Watson
trustpilot.com
Sep 30, 2025
Ordered product on 26 April, delivered 8 May
Ordered product on 26 April, and got email confirmation. Money taken from credit card within 24 hours. Product did not arrive until 8 May (Royal Mail...
B
Butch Casimiro
trustpilot.com
Sep 30, 2025
it was nice item that i bought from them
it was nice item tha...
G
Geoff
trustpilot.com
Sep 30, 2025
Avoid - there are much better companies out there.
Sent me 2.5 metres of lining when I'd ordered 3 metres and I also pointed out that the material was a couple of centimetres narrower than advertised....
S
Sarah
trustpilot.com
Sep 30, 2025
Mis-selling pond pumps , and then making return costly and awkward
We were sold a pond pump over a year ago, which it now has been confirmed that is not strong enough for my size of pond, and I should never have been...
T
Tania Baker
trustpilot.com
Sep 30, 2025
Absolutely fantastic company to deal…
Absolutely fantastic company to deal with excellent customer services,prices the best around and super fa...
c
consumerX
trustpilot.com
Sep 30, 2025
Excellent service and price!
I bought a pond filter from them and it arrived within 48 hours well packed. I went to my local Garden centre to get some aquatic p...
J
JohnyCash
trustpilot.com
Sep 30, 2025
Poor quality expensively priced
Ordered a UV light for pond filter thinking it was a Phillips original specification (it was certainly priced on their website as an original) Receive...
H
HG
trustpilot.com
Sep 30, 2025
I would use them again
I would use them again. I ordered online around 1pm on 8th May they dispat...
M
Mr Blumire
trustpilot.com
Sep 30, 2025
Very efficient company
I ordered a pond liner 14th August 2016 (sunday evening). It arrived tod...
K
Kevin
trustpilot.com
Sep 30, 2025
Very Quick Delivery
Really, the test of a good supplier is how it deals with things when they go wrong, if they do, I'll let you know. All I can...
Conclusion
Reviews for Bradshaws show a mix of reliable service and recurring problems. Several customers highlight fast dispatch, helpful staff and prompt warranty replacements (for example, a leaking liner was replaced quickly). At the same time, there are repeated complaints about misleading product listings, occasional incorrect shipments and failures to meet promised delivery windows. If you are considering Bradshaws, check product descriptions and small-print carefully, confirm delivery lead times for special-order items and review the returns and warranty process before purchasing.