Reviews show a mix of consistent product quality and frequent praise for packaging and fast deliveries, contrasted with repeated reports of delivery failures and slow or absent refund communication. Several customers received satisfactory solutions (coupons or reshipments), but others report unresolved disputes and contradictory responses about lost parcels. If you value quick delivery and intact packaging, many reviews are positive; if you prioritise reliable refunds or carrier handling, reviews indicate risks. Before ordering, check Boozyshop's tracking, refund policy and payment protection options, and keep documentation of shipment and correspondence to aid dispute resolution.
Examples from available reviews (Aug 2017 – Feb 2026).
Parcel marked lost or delivered and customer service gave conflicting responses.
“the carrier claimed the parcel had been delivered”
Customer service promptly resolved an order issue and shipping was fast.
“Customer service was really helpful and addressed the problem the same day and fixed it.”
Lost package was resolved with a coupon matching the amount spent.
“they gave me a coupon that matched the amount spent.”
Highly pigmented, smooth eyeshadows that blend well and last.
“I recommend this makeup kit.”
Fast shipping and secure packaging often praised, but recurring delivery failures and courier problems cause delays and complaints.
Customers mention coupons, sales and matched-value vouchers; these offers positively influence perceived value when issues occur.
One reviewer criticised site and app design; otherwise few comments relate to UX, so data is limited and inconclusive.
Multiple reviewers describe products as good quality, well packaged and intact on arrival, with positive notes on selection.
Several reviews report slow or missing replies and unresolved refund requests; a smaller group describe helpful, timely responses.
Many customers recommend Boozyshop for product range and packaging, while a notable portion report unresolved delivery or refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
Courier delivered to unsuitable collection point and company delayed resolution.
“sent My 8 kg PACKAGE to a COLLECT POINT with LIMITED CAR ACCESS.”
Order was returned for an incorrect address and refund requests ignored.
“returned to sender”
Parcel marked lost or delivered and customer service gave conflicting responses.
“the carrier claimed the parcel had been delivered”
Order placed on 8 June had not arrived by 20 June.
“I ordered items on 8th June and have still not received my order (today is 20th of June)”
Order had attractive plastic-free packaging and a wrapped gift.
“Great packaging with no plastic.”
Purchase never arrived and refund requests were not fulfilled.
“Last 12-16-2023 I made a purchase on your page and it never arrived.”
Fast delivery and good product quality reported.
“Fast delivery and good products”
Shop offered a good selection and fast shipping.
“Good selection of items, fast shipping :)”
Products were great but delivery was slower than expected.
“Great products, i just wish the delivery was faster!”
Orders arrived on time and were well packaged.
“I always got everything on time and well packaged.”
Offers indie makeup brands that are otherwise hard to find in Europe.
“You bring us some of the best Indie makeup brands”
Fast delivery and wide brand selection, pleased with gifts.
“Great shop! Fast delivery althought be aware if you're in Romania”
Fast delivery reported by the customer.
“Fast delivery🙂”
Customer did not receive package and was asked to pay instead.
“I didn’t got my package”
Lost package was resolved with a coupon matching the amount spent.
“they gave me a coupon that matched the amount spent.”
Customer service promptly resolved an order issue and shipping was fast.
“Customer service was really helpful and addressed the problem the same day and fixed it.”
Multiple orders arrived quickly with good packaging and gifts.
“Everything are always perfect, super fast shipping ( same day)”
Customer praises service and intends to buy again.
“Really good service absolutely would buy from again”
Reviewer expresses strong satisfaction with the service.
“Love the service!!!”
Store provides sturdy packaging and products that arrive intact.
“the packaging is always nice and sturdy.”
I love NYX Professional Makeup Holidays 2021 Gimme SuperStars. This is a pigment gold and red eyeshadow duo, consisting of a vibrant red with metallic finish, and an iridescent gold. These remarkably smooth, silky formulas blend effortlessly with either brush or fingertip. With infinite color options from matte to shimmer, every single hue serves as the perfect shadow or eyeliner that gives me the perfect look from day to night. Besides, I use this palette for busy holiday parties or family outings. I can mix the six highly pigmented shades together to add depth and dimension to my overall look. Any day, I brighten up my usual routine with these must-have eyeshadows that are long-lasting enough to wear comfortably all day, yet they won't crease. I recommend this makeup kit.
Received a broken powder and company replaced it promptly.
“I receive a broken powder and they give me a other as soon as possible.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Boozyshop is an online retailer specialising in cosmetics and beauty products, operating a website and mobile presence and serving international customers. Shoppers use the site for both single purchases and occasional larger orders; common consumer concerns when researching retailers include shipping, returns and customer support policies. When checking reviews, look for details on delivery guarantees, refund procedures and payment protections to assess buyer risk.