Feedback splits between strong praise for fast, well-packed orders and sharp complaints about deliveries that never arrive. Positive comments highlight items arriving in good condition and quick fixes when something goes wrong. Negative reviews focus on parcels that get lost or sent back, plus refund requests that stay unresolved. Support experiences range from same-day solutions to no response.
Examples from available reviews (Aug 2017 – Mar 2026).
Orders arrived on time and were well packaged.
“I always got everything on time and well packaged.”
Highly pigmented, smooth eyeshadows that blend well and last.
“I recommend this makeup kit.”
Courier delivered to unsuitable collection point and company delayed resolution.
“sent My 8 kg PACKAGE to a COLLECT POINT with LIMITED CAR ACCESS.”
Purchase never arrived and refund requests were not fulfilled.
“Last 12-16-2023 I made a purchase on your page and it never arrived.”
Many reviewers point to fast fulfilment and packaging that arrives intact as key strengths. A recurring set of negative reviews describes orders that never arrive or are returned, including cases where couriers send parcels to unsuitable collection points. Low ratings often mention refunds that are slow or never arrive after delivery problems.
A few customers mention access to niche makeup brands as part of the value, but these comments are limited. At least one case ended with a coupon worth the purchase amount after a parcel went missing. Beyond that, prices and discounts come up rarely.
Several reviews call out careful packing, plastic-free options, and occasional gift wrapping as positives. Repeat buyers mention consistent presentation and small extras that make them want to order again. Separate reports of delays and non-deliveries disrupt the buying experience.
Customers often speak well of how the products perform, including strong pigment and easy blending in makeup. Reviewers also describe the packaging as sturdy and protective, and broken items have been replaced in the cases mentioned. Only a few comments raise doubts about formulation or durability.
Some customers praise quick replies from support and issues solved the same day. Others report mixed messages about delivery status and refund requests that go unanswered. These communication gaps show up most in the harshest service complaints.
Ratings swing between very satisfied customers and strongly dissatisfied ones. Positive experiences center on good product condition and fast problem-solving. Negative experiences concentrate on failed deliveries and refunds that do not come through, leaving a polarised overall view.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (1) · Reviews (1) · Quotes shortened · As of: March 2026
Courier delivered to unsuitable collection point and company delayed resolution.
“sent My 8 kg PACKAGE to a COLLECT POINT with LIMITED CAR ACCESS.”
Order was returned for an incorrect address and refund requests ignored.
“returned to sender”
Parcel marked lost or delivered and customer service gave conflicting responses.
“the carrier claimed the parcel had been delivered”
Order placed on 8 June had not arrived by 20 June.
“I ordered items on 8th June and have still not received my order (today is 20th of June)”
Order had attractive plastic-free packaging and a wrapped gift.
“Great packaging with no plastic.”
Purchase never arrived and refund requests were not fulfilled.
“Last 12-16-2023 I made a purchase on your page and it never arrived.”
Fast delivery and good product quality reported.
“Fast delivery and good products”
Shop offered a good selection and fast shipping.
“Good selection of items, fast shipping :)”
Products were great but delivery was slower than expected.
“Great products, i just wish the delivery was faster!”
Orders arrived on time and were well packaged.
“I always got everything on time and well packaged.”
Offers indie makeup brands that are otherwise hard to find in Europe.
“You bring us some of the best Indie makeup brands”
Fast delivery and wide brand selection, pleased with gifts.
“Great shop! Fast delivery althought be aware if you're in Romania”
Fast delivery reported by the customer.
“Fast delivery🙂”
Customer did not receive package and was asked to pay instead.
“I didn’t got my package”
Lost package was resolved with a coupon matching the amount spent.
“they gave me a coupon that matched the amount spent.”
Customer service promptly resolved an order issue and shipping was fast.
“Customer service was really helpful and addressed the problem the same day and fixed it.”
Multiple orders arrived quickly with good packaging and gifts.
“Everything are always perfect, super fast shipping ( same day)”
Customer praises service and intends to buy again.
“Really good service absolutely would buy from again”
Reviewer expresses strong satisfaction with the service.
“Love the service!!!”
Store provides sturdy packaging and products that arrive intact.
“the packaging is always nice and sturdy.”
I love NYX Professional Makeup Holidays 2021 Gimme SuperStars. This is a pigment gold and red eyeshadow duo, consisting of a vibrant red with metallic finish, and an iridescent gold. These remarkably smooth, silky formulas blend effortlessly with either brush or fingertip. With infinite color options from matte to shimmer, every single hue serves as the perfect shadow or eyeliner that gives me the perfect look from day to night. Besides, I use this palette for busy holiday parties or family outings. I can mix the six highly pigmented shades together to add depth and dimension to my overall look. Any day, I brighten up my usual routine with these must-have eyeshadows that are long-lasting enough to wear comfortably all day, yet they won't crease. I recommend this makeup kit.
Received a broken powder and company replaced it promptly.
“I receive a broken powder and they give me a other as soon as possible.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Boozyshop runs an online store that sells beauty and cosmetic products. Product pages show images, shade details, and ingredients when available. Customers order through an online checkout and can track shipments. Support is available through email and web contact forms for questions and returns.