Reviews Analysed
21
We Collect & Analyse Reviews
Boozyshop
Experiences & Reviews
Boozyshop is an online retailer specialising in cosmetics and beauty products, operating a website and mobile presence and serving international customers. Shoppers use the site for both single purchases and occasional larger orders; common consumer concerns when researching retailers include shipping, returns and customer support policies. When checking reviews, look for details on delivery guarantees, refund procedures and payment protections to assess buyer risk.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
19d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Fast shipping and secure packaging often praised, but recurring delivery failures and courier problems cause delays and complaints.
Share
Mixed
31%
💰
Value for money
Customers mention coupons, sales and matched-value vouchers; these offers positively influence perceived value when issues occur.
Share
Strong
5%
⚡
User experience
One reviewer criticised site and app design; otherwise few comments relate to UX, so data is limited and inconclusive.
Share
Mixed
2%
🔧
Product quality
Multiple reviewers describe products as good quality, well packaged and intact on arrival, with positive notes on selection.
Share
Strong
18%
📞
Communication
Several reviews report slow or missing replies and unresolved refund requests; a smaller group describe helpful, timely responses.
Share
Weak
11%
⭐
Overall experience
Many customers recommend Boozyshop for product range and packaging, while a notable portion report unresolved delivery or refund disputes.
Share
Mixed
34%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
⭐ 1 étoile
"⭐ 1 étoile – A deeply disappointing first order experience 📦 I placed my first order with Boozyshop on Friday, July 18. The website clearly stated tha..."
isabelle
Trustpilot
Sep 30, 2025
Featured for: Detailed delivery and refund complaint
I’m super happy with Boozyshop
"I’m super happy with Boozyshop. First, I had a confusion with my order and needed to change something. Customer service was really helpful and address..."
Priscila Pujols
Trustpilot
Sep 30, 2025
Featured for: Helpful customer service and shipping
Highly recommended
"I had issues with an order (my package was lost while in transit) and they gave me a coupon that matched..."
Sara
Trustpilot
Sep 30, 2025
Featured for: Lost parcel resolved with coupon
NYX Professional Makeup Holidays 2021 Gimme Super Stars
"I love NYX Professional Makeup Holidays 2021 Gimme SuperStars. This is a pigment gold and red eyeshadow duo, consisting of a vibrant red with metallic finish, and an iridescent gold. These remarkably smooth, silky formulas blend effortlessly with either brush or fingertip. With infinite color options from matte to shimmer, every single hue serves as the perfect shadow or eyeliner that gives me the perfect look from day to night. Besides, I use this palette for busy holiday parties or family outings. I can mix the six highly pigmented shades together to add depth and dimension to my overall look. Any day, I brighten up my usual routine with these must-have eyeshadows that are long-lasting enough to wear comfortably all day, yet they won't crease. I recommend this makeup kit.
"
Shelvine
Collected.reviews
Dec 03, 2021
Featured for: Detailed product-quality praise
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Cliente
trustpilot.com
Sep 30, 2025
The fault of COURIER but make me wait
The fault of COURIER but make me wait They should fire COURIER worker that sent My 8 kg PACKAGE to a COLLECT POINT with LIMITED CAR ACCESS. THEY HACE...
l
laura Sancho
trustpilot.com
Sep 30, 2025
Order never arrived
I made an order of the value of 59.95 Euro, and on the day of delivery, for an unexplained reason, the order was "returned to sender". The...
i
isabelle
trustpilot.com
Sep 30, 2025
⭐ 1 étoile
⭐ 1 étoile – A deeply disappointing first order experience 📦 I placed my first order with Boozyshop on Friday, July 18. The website clearly stated tha...
A
Azza Elarabi
trustpilot.com
Sep 30, 2025
I ordered items on 8th June and have…
I ordered items on 8th June and have still not received my order (today is 20th of June), and I a...
A
Angela Nagel
trustpilot.com
Sep 30, 2025
Ordered yesterday and received today
Great packaging with no plastic. A gift enclosed all wrappe...
E
Eva
trustpilot.com
Sep 30, 2025
Last 12-16-2023 I made a purchase on…
Last 12-16-2023 I made a purchase on your page and it never arrived. I hace complained but you will not return my money. I d...
S
Sarah W
trustpilot.com
Sep 30, 2025
Fast delivery and good products
Fast delivery a...
K
Kalisinia
trustpilot.com
Sep 30, 2025
Good selection of items
Good selection of it...
m
mina san
trustpilot.com
Sep 30, 2025
Good
Great products, i just wish the delivery...
L
Liqueurdefehling
trustpilot.com
Sep 30, 2025
Trustworthy
The name, the site and the app are really weird design wise but I actually appreciate the company a lot. I always got everything on ti...
J
Julie Kathrine Kruse Nielsen
trustpilot.com
Sep 30, 2025
I love shopping at Boozyshop
I love shopping at Boozyshop! You bring us some of the best Indie...
C
Customer
trustpilot.com
Sep 30, 2025
Great shop!
Great shop! Fast delivery althought be aware if you're in Romania the order comes through DPD courier not post office. I was very happy to see they ha...
A
Apetrei Ionela
trustpilot.com
Sep 30, 2025
Fast delivery🙂
...
L
LD
trustpilot.com
Sep 30, 2025
Don’t order here
I didn’t got my package, communicated with them the right way, but now they are tryi...
S
Sara
trustpilot.com
Sep 30, 2025
Highly recommended
I had issues with an order (my package was lost while in transit) and they gave me a coupon that matched...
P
Priscila Pujols
trustpilot.com
Sep 30, 2025
I’m super happy with Boozyshop
I’m super happy with Boozyshop. First, I had a confusion with my order and needed to change something. Customer service was really helpful and address...
K
Kelly Chatzidimitriou (glamomgr)
trustpilot.com
Sep 30, 2025
Everything are always perfect!
It's not my first order at boozyshop! Everything are always perfect, super fast shipping ( same day), excellent packaging and...
R
Robin jose
trustpilot.com
Sep 30, 2025
Really good service absolutely would…
Really good service absol...
M
Maissa
trustpilot.com
Sep 30, 2025
Love the service!!!
...
N
Noemi Pal
trustpilot.com
Sep 30, 2025
I love your store
I love your store, the packaging is always nice and sturdy. The products nev...
Conclusion
Reviews show a mix of consistent product quality and frequent praise for packaging and fast deliveries, contrasted with repeated reports of delivery failures and slow or absent refund communication. Several customers received satisfactory solutions (coupons or reshipments), but others report unresolved disputes and contradictory responses about lost parcels. If you value quick delivery and intact packaging, many reviews are positive; if you prioritise reliable refunds or carrier handling, reviews indicate risks. Before ordering, check Boozyshop's tracking, refund policy and payment protection options, and keep documentation of shipment and correspondence to aid dispute resolution.