Reviews Analysed
21
We Collect & Analyse Reviews
Blue Tomato
Experiences & Reviews
Blue Tomato is a European action-sports retailer and e-commerce operator selling equipment, clothing and accessories for snowboarding, skateboarding, surfing and related streetwear. The company combines an online shop with physical shops in some markets and offers shipping options across regions. Consumers searching reviews typically compare delivery speed, returns policy and customer service performance when evaluating Blue Tomato.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
18d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviews describe responsive, helpful customer service for returns, size changes and order queries; a minority report slow or unhelpful replies.
Share
Strong
14%
💰
Value for money
Several reviewers mention competitive prices, discounts or compensation for delays; one review criticised token compensation as insufficient.
Share
Strong
7%
⚡
User experience
Ordering and delivery are frequently praised for speed and ease, with many next‑day or two‑day deliveries; a number of reviews cite stock or fulfilment delays.
Share
Strong
23%
🔧
Product quality
Most buyers report items arriving undamaged and as described; a small number describe receiving worn or damaged goods contrary to expectations.
Share
Strong
17%
📞
Communication
Many reviewers praise clear shipment updates and helpful chat support, while some report poor transparency, refusals to share tracking and slow replies.
Share
Mixed
13%
⭐
Overall experience
Overall, reviews are largely positive citing fast shipping, easy returns and good service, though notable negative experiences around stock and communication exist.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
Return, Customer service and Shopping experience
"Ordered Backpack and Shoes. Shoes where to small. Did a return; The option to make the return on a local shop while ordering it from the online shop i..."
Nago Ξnkidu
Trustpilot
Sep 30, 2025
Featured for: Fast local return; positive service
Bought some new balance rc42s
"Bought some new balance rc42s, sold out in my size literally everywhere, so approached this with a healthy dose of skepticism. Order went in, said del..."
Mark
Trustpilot
Sep 30, 2025
Featured for: Delayed stock but helpful service
Board is in Narnia?
"I was so excited to receive my first surfskate that I made sure to order it from a reputable brand like Blue Tomato. Unfortunately the "2-4 business d..."
David Schwarz
Trustpilot
Sep 30, 2025
Featured for: Refused tracking; poor transparency
They sent me pre owned shoes
"They sent me pre owned shoes, opened up thinking I had purchase..."
Gui Mar
Trustpilot
Sep 30, 2025
Featured for: Received used/damaged shoes
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
N
Nago Ξnkidu
trustpilot.com
Sep 30, 2025
Return, Customer service and Shopping experience
Ordered Backpack and Shoes. Shoes where to small. Did a return; The option to make the return on a local shop while ordering it from the online shop i...
k
konstantinos karanasios
trustpilot.com
Sep 30, 2025
Change in order
I made a mistake with my order and they managed to change th...
A
Are
trustpilot.com
Sep 30, 2025
I recommend it
Shipping is very fast via FedEx, and the best part is that you can re...
M
Mark
trustpilot.com
Sep 30, 2025
Bought some new balance rc42s
Bought some new balance rc42s, sold out in my size literally everywhere, so approached this with a healthy dose of skepticism. Order went in, said del...
M
Maya T
trustpilot.com
Sep 30, 2025
Poor service from the start
The website allowed me to select multiple products and accepted my payment, only to be told 4 days later that they couldn't fulfil my order. I had pai...
S
Sindy
trustpilot.com
Sep 30, 2025
Cool store
They offer amazing deals from a wide range of brands, and the customer service is excellent. You can find equipment for almost any sport in their stor...
D
David Schwarz
trustpilot.com
Sep 30, 2025
Board is in Narnia?
I was so excited to receive my first surfskate that I made sure to order it from a reputable brand like Blue Tomato. Unfortunately the "2-4 business d...
D
Dimitris “Jimmy” Chatzopoulos
trustpilot.com
Sep 30, 2025
Had a great experience!
Had a great experience! Package arrived next day, super fast shipping! Stoked on that. No damages...
�
Ник Невский
trustpilot.com
Sep 30, 2025
good stuff
good stuff, great ser...
C
Ceodrin
trustpilot.com
Sep 30, 2025
Ordering was easy
Ordering was easy. Delivering fast with 2 days between ordering and arrival. Package was extra sealed and stylish. The shoes I ordered...
M
Mohammad Abu Thhair
trustpilot.com
Sep 30, 2025
Fast delivery
The package arrived quickly (in 2...
G
Giovanni Anapoli
trustpilot.com
Sep 30, 2025
Quick delivery
...
l
lesley White
trustpilot.com
Sep 30, 2025
Great experience…Dr Martens
Great experience…. Ordered & received 6 days later, so really pleased. I was kept updated...
K
Kevin Bäcker
trustpilot.com
Sep 30, 2025
Great quality and affordable price
The quality is great,...
G
Gui Mar
trustpilot.com
Sep 30, 2025
They sent me pre owned shoes
They sent me pre owned shoes, opened up thinking I had purchase...
K
Kubík
trustpilot.com
Sep 30, 2025
Fast good top
...
C
Cheater Alex
trustpilot.com
Sep 30, 2025
Such good customer support and such a…
Such good customer support and such a good product . Very goo...
M
Manish Harish
trustpilot.com
Sep 30, 2025
Item not in stock
Item not in stock, delays on delivery. Ordered an item, no issues, was then told they dont have the item and are waiting for it to be dispatched from...
P
Pablo
trustpilot.com
Sep 30, 2025
Always top products and fast delivery
Always top product...
J
Julia Mutlu
trustpilot.com
Sep 30, 2025
Definitely ordering again!
Shipping was so fast plus th...
Conclusion
Reviews show a pattern of fast shipping, straightforward ordering and practical return options (including in‑store returns and prompt refunds) that many customers value. Customer service is often described as helpful, able to change orders or process returns quickly. However, several reviews flag inventory and fulfilment problems: items listed as in stock but delayed, and occasional refusal to share tracking details. A small number of customers reported receiving used or damaged items. Consumers should weigh generally positive delivery and returns experiences against reported stock and communication issues, and consider contacting support to confirm availability before ordering hard‑to‑find items.