Feedback highlights fast fulfilment and helpful store teams, but also repeated operational issues. Many shoppers mention quick delivery and attentive in-store help. Others describe long delays, cancelled orders, and support requests that go unanswered. A smaller number say items arrived damaged or already used.
Examples from available reviews (Jun 2022 – Mar 2026).
Ordered Monday evening and received the snowboard next morning.
“I ordered a snowboard on monday evening, could not believe when it was delivered next morning on tuesday!”
Order delayed well beyond estimates, forcing cancellation before trip.
“I had to cancel.”
Received used shoes with dirty soles and a tear.
“They sent me pre owned shoes”
Unable to complete purchase due to address issue and no customer support response.
“I have still not received a response from either the LiveChat or Whatsapp”
Reviews split between helpful, responsive staff and breakdowns in order fulfilment. Several describe good in-store support, quick refunds, and size changes handled before shipping. Another group reports payment taken and then cancellation, delivery delays lasting weeks, and complaints that never get resolved.
Many reviewers point to competitive pricing and strong value. Fast delivery often reinforces that feeling. A few say value drops when orders are delayed, items arrive damaged, and compensation stays minimal (including one mention of a 10e gift card).
Many customers find the online ordering process simple, with clear product information. Some mention quick checkout and delivery in two days or even the next day. A minority ran into address or checkout problems and could not get a response from live support while trying to buy.
Most product comments praise the build and materials, especially for clothing and boards. A few standout issues include shoes that arrived used with dirty soles and a tear, and a watch delivered with fingerprints on the screen. Some shipping reports also mention damaged packaging.
Several reviews mention clear updates during ordering, shipping, and delivery. Others describe long gaps, unanswered LiveChat or Whatsapp messages, and late delay notices. One review says support fixed a delay by arranging express shipping.
Experiences are sharply split between smooth purchases and major service failures. Positive reviews focus on fast shipping, helpful staff, and easy returns. Negative ones focus on cancelled orders, long waits for delivery, and support conversations that go nowhere.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order delayed well beyond estimates, forcing cancellation before trip.
“I had to cancel.”
Fast shipping to Romania with a smooth, straightforward process.
“Shipping was super fast to Romania and everything smooth and straightforward”
Ordered Monday evening and received the snowboard next morning.
“I ordered a snowboard on monday evening, could not believe when it was delivered next morning on tuesday!”
Initial poor communication and delay, then support resolved issue with express shipment.
“customer support has room for improvement”
Order arrived a day earlier than expected and went smoothly.
“Everything went smooth and the order arrived a day sooner than expected.”
Helpful in-store staff in Turku and fast online customer service resolution.
“The staff in Turku Finland really helpful and pros in customer service!”
Helpful customer service that assisted with everything.
“Great service! They help me with everything.”
Unable to complete purchase due to address issue and no customer support response.
“I have still not received a response from either the LiveChat or Whatsapp”
Damaged delivery and poor communication led to refund and inadequate compensation.
“For this painstaking process that lasted almost two weeks for my troubles they sent me a 10e giftcard....”
Jacket delayed over two weeks with slow replies despite payment taken.
“I ordered a skijacket two weeks ago, still has not arrived”
In-store staff were patient and helpful, enabling a successful boot fitting.
“guys from Blue Tomato Koskikeskus (Tampere) were super patient and sympathetic”
Express order delayed without promised refunds and poor customer service response.
“Worst customer service I’ve ever experienced .”
Great snowboarding shop with good products, prices and fast delivery.
“Probably the best shop for snowboarding.”
Watch showed fingerprints but otherwise appeared new and was good value.
“it wasn't in its bag and it had fingerprints on the screen.”
Package arrived opened; reviewer criticises FedEx despite liking the board.
“Stop using FedEx.”
Accurate website information and earlier-than-expected delivery.
“Happy with the information on the website in regards to sizing, shipping, etc.”
Order arrived in Slovakia one day after ordering with perfect packing.
“I received my order in Slovakia just one day after placing it.”
Fast delivery, competitive pricing and nice products.
“Fast delivery, good prices. Nice products.”
Long delays, poor communication and inadequate compensation for delayed order.
“Hands down the worst customer service i have had.”
First-time customer impressed by quick, helpful customer service responses.
“Quick replies through email (I had some trouble with finding the items I wanted to buy)”
Easy local returns and friendly, fast customer service and shipping.
“handled fast and easy.”
They changed pant sizes before shipment and I am satisfied.
“they managed to change the sizes of two pants before shipment.”
Fast shipping and quick in-store returns with prompt refunds.
“I received my refund within two business days.”
Item listed as in stock but delayed; customer service was polite and helpful.
“they listed something in stock when it wasn’t actively with them”
Payment accepted but order later cancelled; express delivery notification too late.
“they couldn't fulfil my order.”
Excellent in-store and online experience with great prices and service.
“the customer service is excellent.”
Very long shipping delay and lack of tracking transparency led to cancellation.
“I was also not told that it would be a delay of 2+ weeks.”
Next-day delivery with goods undamaged, minor box damage only.
“Package arrived next day, super fast shipping!”
Good stuff with great service and very nice prices.
“good stuff, great service, very nice prices”
Easy ordering and fast two-day delivery; shoes had no flaws.
“not having a single flaw.”
Package arrived in two days and the backpack is great.
“The package arrived quickly (in 2 days) and the backpack is great.”
The delivery was quick and straightforward.
“Quick delivery”
Kept updated throughout ordering and delivery; received in six days.
“I was kept updated from ordering, to shipment, dispatch & delivery timings.”
Product has great quality and good pricing.
“The quality is great, just like The pricing!”
Received used shoes with dirty soles and a tear.
“They sent me pre owned shoes”
Reviewer says the top is good and delivery was fast.
“Fast good top”
Very good customer support, product quality, and two-day shipping.
“Such good customer support and such a good product .”
Item out of stock despite listing; long delays and cancelled order.
“Item not in stock, delays on delivery.”
Consistently top products with fast delivery.
“Always top products and fast delivery”
Very fast shipping and excellent packaging.
“Shipping was so fast plus the packaging was really great!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Blue Tomato is a European retailer for snowboarding, skating, and surfing gear, plus apparel and accessories. Its online shop lists product details, sizing, and shipping info, and takes online payments. The range includes boards, boots, outerwear, backpacks, and branded streetwear across seasonal collections. Blue Tomato also runs physical stores in multiple cities, with local returns and pickup where available.