Reviews show a pattern of fast shipping, straightforward ordering and practical return options (including in‑store returns and prompt refunds) that many customers value. Customer service is often described as helpful, able to change orders or process returns quickly. However, several reviews flag inventory and fulfilment problems: items listed as in stock but delayed, and occasional refusal to share tracking details. A small number of customers reported receiving used or damaged items. Consumers should weigh generally positive delivery and returns experiences against reported stock and communication issues, and consider contacting support to confirm availability before ordering hard‑to‑find items.
Examples from available reviews (Jun 2022 – Feb 2026).
Easy local returns and friendly, fast customer service and shipping.
“handled fast and easy.”
Item listed as in stock but delayed; customer service was polite and helpful.
“they listed something in stock when it wasn’t actively with them”
Very long shipping delay and lack of tracking transparency led to cancellation.
“I was also not told that it would be a delay of 2+ weeks.”
Received used shoes with dirty soles and a tear.
“They sent me pre owned shoes”
Most reviews describe responsive, helpful customer service for returns, size changes and order queries; a minority report slow or unhelpful replies.
Several reviewers mention competitive prices, discounts or compensation for delays; one review criticised token compensation as insufficient.
Ordering and delivery are frequently praised for speed and ease, with many next‑day or two‑day deliveries; a number of reviews cite stock or fulfilment delays.
Most buyers report items arriving undamaged and as described; a small number describe receiving worn or damaged goods contrary to expectations.
Many reviewers praise clear shipment updates and helpful chat support, while some report poor transparency, refusals to share tracking and slow replies.
Overall, reviews are largely positive citing fast shipping, easy returns and good service, though notable negative experiences around stock and communication exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order delayed well beyond estimates, forcing cancellation before trip.
“I had to cancel.”
Fast shipping to Romania with a smooth, straightforward process.
“Shipping was super fast to Romania and everything smooth and straightforward”
Ordered Monday evening and received the snowboard next morning.
“I ordered a snowboard on monday evening, could not believe when it was delivered next morning on tuesday!”
Initial poor communication and delay, then support resolved issue with express shipment.
“customer support has room for improvement”
Order arrived a day earlier than expected and went smoothly.
“Everything went smooth and the order arrived a day sooner than expected.”
Helpful in-store staff in Turku and fast online customer service resolution.
“The staff in Turku Finland really helpful and pros in customer service!”
Helpful customer service that assisted with everything.
“Great service! They help me with everything.”
Unable to complete purchase due to address issue and no customer support response.
“I have still not received a response from either the LiveChat or Whatsapp”
Damaged delivery and poor communication led to refund and inadequate compensation.
“For this painstaking process that lasted almost two weeks for my troubles they sent me a 10e giftcard....”
Jacket delayed over two weeks with slow replies despite payment taken.
“I ordered a skijacket two weeks ago, still has not arrived”
In-store staff were patient and helpful, enabling a successful boot fitting.
“guys from Blue Tomato Koskikeskus (Tampere) were super patient and sympathetic”
Express order delayed without promised refunds and poor customer service response.
“Worst customer service I’ve ever experienced .”
Great snowboarding shop with good products, prices and fast delivery.
“Probably the best shop for snowboarding.”
Watch showed fingerprints but otherwise appeared new and was good value.
“it wasn't in its bag and it had fingerprints on the screen.”
Package arrived opened; reviewer criticises FedEx despite liking the board.
“Stop using FedEx.”
Accurate website information and earlier-than-expected delivery.
“Happy with the information on the website in regards to sizing, shipping, etc.”
Order arrived in Slovakia one day after ordering with perfect packing.
“I received my order in Slovakia just one day after placing it.”
Fast delivery, competitive pricing and nice products.
“Fast delivery, good prices. Nice products.”
Long delays, poor communication and inadequate compensation for delayed order.
“Hands down the worst customer service i have had.”
First-time customer impressed by quick, helpful customer service responses.
“Quick replies through email (I had some trouble with finding the items I wanted to buy)”
Easy local returns and friendly, fast customer service and shipping.
“handled fast and easy.”
They changed pant sizes before shipment and I am satisfied.
“they managed to change the sizes of two pants before shipment.”
Fast shipping and quick in-store returns with prompt refunds.
“I received my refund within two business days.”
Item listed as in stock but delayed; customer service was polite and helpful.
“they listed something in stock when it wasn’t actively with them”
Payment accepted but order later cancelled; express delivery notification too late.
“they couldn't fulfil my order.”
Excellent in-store and online experience with great prices and service.
“the customer service is excellent.”
Very long shipping delay and lack of tracking transparency led to cancellation.
“I was also not told that it would be a delay of 2+ weeks.”
Next-day delivery with goods undamaged, minor box damage only.
“Package arrived next day, super fast shipping!”
Good stuff with great service and very nice prices.
“good stuff, great service, very nice prices”
Easy ordering and fast two-day delivery; shoes had no flaws.
“not having a single flaw.”
Package arrived in two days and the backpack is great.
“The package arrived quickly (in 2 days) and the backpack is great.”
The delivery was quick and straightforward.
“Quick delivery”
Kept updated throughout ordering and delivery; received in six days.
“I was kept updated from ordering, to shipment, dispatch & delivery timings.”
Product has great quality and good pricing.
“The quality is great, just like The pricing!”
Received used shoes with dirty soles and a tear.
“They sent me pre owned shoes”
Reviewer says the top is good and delivery was fast.
“Fast good top”
Very good customer support, product quality, and two-day shipping.
“Such good customer support and such a good product .”
Item out of stock despite listing; long delays and cancelled order.
“Item not in stock, delays on delivery.”
Consistently top products with fast delivery.
“Always top products and fast delivery”
Very fast shipping and excellent packaging.
“Shipping was so fast plus the packaging was really great!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Blue Tomato is a European action-sports retailer and e-commerce operator selling equipment, clothing and accessories for snowboarding, skateboarding, surfing and related streetwear. The company combines an online shop with physical shops in some markets and offers shipping options across regions. Consumers searching reviews typically compare delivery speed, returns policy and customer service performance when evaluating Blue Tomato.