Reviews show a clear pattern: AVI-8 attracts buyers with distinctive aviation styling and some models are praised for detailing and perceived affordability. However, several customers report mechanical issues (timekeeping errors, early failures) and problems obtaining satisfactory repairs or refunds. Communication and customer service responsiveness are recurring consumer concerns in these reviews. Prospective buyers should check warranty terms, confirm strap and spare-part availability, and consider service options for automatic movements before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer received a short watch band and service offered no spare straps.
“They informed me that they do not offer additional straps”
The automatic watch gains five minutes daily and customer service was unhelpful.
“The watch gains time a 5 mins a day.”
Company refused refund and ignored UK consumer rights after repeated faults.
“they have stopped responding to me.”
The Atlas Dual Time is attention-grabbing with detailed aviation styling.
“Affordable Awesomeness for your wrist”
Multiple reviewers report unsatisfactory customer service interactions and restrictive policies when seeking repairs, replacement straps or refunds.
Some buyers describe AVI-8 watches as affordable and attractive for the price, while others cite faults that reduce perceived value and satisfaction.
No reviews discuss digital or in-store purchase journeys in detail; comments focus on product ownership and after-sales rather than UX or checkout.
Reports include both detailed praise for design and materials and complaints about mechanical faults, timekeeping issues and early failures.
Several reviewers describe poor responsiveness, stopped replies or unhelpful answers from company contacts during warranty or repair discussions.
Overall impressions lean negative: multiple customers recount unresolved faults and service problems, though some owners report satisfaction with design.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
The strap broke within a year and customer service refused warranty support.
“DO NOT PURCHASE ANYTHING FROM THIS COMPANY”
The automatic watch gains five minutes daily and customer service was unhelpful.
“The watch gains time a 5 mins a day.”
Company refused refund and ignored UK consumer rights after repeated faults.
“they have stopped responding to me.”
The Atlas Dual Time is attention-grabbing with detailed aviation styling.
“Affordable Awesomeness for your wrist”
Avi-8's Classic Chronograph Watch was my final decision.
The quality of the watch was commensurate with the price tag on it.
After discovering that the watch's band was far too short, I contacted customer service.
They informed me that they do not offer additional straps and that the only alternative available to me was to purchase a complete Watch in my size and remove a strap.
Extra bands should be available for purchase, I believe, just to be on the safe side.
The fact that I'm expected to purchase a whole watch only to utilize one strap is an open insult in this day and age of environmental consciousness and concern for the earth.
performance that fell short of expectations
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
AVI-8 is a watch brand focused on aviation-inspired wristwatches, offering a range of quartz and mechanical styles aimed at the accessible and mid-price segments. Consumers researching AVI-8 commonly look for details on build quality, movement reliability, strap options and after-sales support to inform purchase decisions.