Reviews Analysed
21
We Collect & Analyse Reviews
Aurelia Skincare
Experiences & Reviews
Aurelia Skincare is a UK-based skincare brand known for probiotic and plant-based formulations across cleansers, oils, moisturisers and serums. Consumers researching Aurelia typically seek information on product effectiveness (for example cleansers and night moisturisers), authenticity of sellers, delivery and returns policies, and where to buy safely from official channels or authorised retailers.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
18d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Many reviews describe non-delivery, wrong items and return refusals; a small number report prompt, efficient delivery and correct fulfilment.
Share
Weak
28%
💰
Value for money
Some buyers report products (eg cleanser, night moisturiser) feel worth the price and long-lasting; others report poor value or warn of lost money.
Share
Mixed
6%
⚡
User experience
Reports include misleading adverts, changing seller names and problematic orders on third‑party sites; a few long‑term users describe smooth purchases.
Share
Weak
6%
🔧
Product quality
Several reviewers praise Miracle Cleanser and moisturisers for visible results; other reviewers received poor‑quality clothing items or describe products as cheap.
Share
Mixed
9%
📞
Communication
Numerous complaints cite unresponsive emails, fake or unreachable phone numbers and difficulty obtaining refunds; a minority report good customer service.
Share
Weak
19%
⭐
Overall experience
Reviews are polarised: a group report positive, results‑driven skincare experiences, while many recent reviews allege fraud, non‑delivery and poor support.
Share
Weak
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Transforming My Skin: An Aurelia Skincare Review
"I recently had the pleasure of trying out Aurelia Skincare's award-winning probiotic products, and I can say without hesitation that they have transformed my skin. The fusion of BioOrganic botanicals with probiotic ingredients seems to truly restore, balance, and protect the skin from within as their website claims. One particular product that stood out to me was the Cell Revitalise Night Moisturizer. With a rich texture that sinks into the skin immediately upon application, it leaves my complexion feeling plump and nourished throughout the night. Upon waking up in the morning, my face feels soft and glowing - even on days when I didn't get enough sleep! Another standout experience was trying out their Miracle Cleanser. This luxurious balm melts away makeup while leaving behind a nourishing layer of oils on your skin. After cleansing with this product for two weeks straight, I noticed fewer breakouts on my normally acne-prone areas. Overall, Aurelia Skincare is definitely worth investing in if you're looking for results-driven skincare that merges science-backed ingredients with plant-based formulas"
Schultz
Collected.reviews
Jan 30, 2023
Featured for: detailed positive product results
Love the miracle cleanser
"The miracle cleanser is a product that has saved my skin. For years I swung between dry and oily breakouts, trying tens of different products. A pea s..."
H LB
Trustpilot
Sep 30, 2025
Featured for: long-term product effectiveness and value
Do not order from this website
"Do not order from this website, it is fraudulent. They debited my account £55.95 and sent an order confirmation. I did not receive my Uggs, telephone..."
Mary Harrison
Trustpilot
Sep 30, 2025
Featured for: payment taken, no delivery reports
Excellent skincare and excellent…
"Excellent skincare and excellent service! Quick and efficient delivery. I would really recommend the company. I originally came across them via a beau..."
LD
Trustpilot
Sep 30, 2025
Featured for: positive on service and delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
DELYTH GRIFFITHS
trustpilot.com
Sep 30, 2025
Scammers
Truly and utterly a scam , have asked for returns form as item not suitable. They have come up with many excuses, saying they will send another item o...
H
H LB
trustpilot.com
Sep 30, 2025
Love the miracle cleanser
The miracle cleanser is a product that has saved my skin. For years I swung between dry and oily breakouts, trying tens of different products. A pea s...
J
Julia sloan
trustpilot.com
Sep 30, 2025
This company is a scam advertising on…
This company is a scam advertising on Facebook. They use other company names always pretending to sell Polo Ral...
M
Michael Evans
trustpilot.com
Sep 30, 2025
The only reason that I have put 1 star…
The only reason that I have put 1 star is because there isn't a zero. Placed an order money went out of...
F
Faith Wardle
trustpilot.com
Sep 30, 2025
Scam. Avoid!
This is the same as aurelie London. They keep changi...
D
Denise Cahill
trustpilot.com
Sep 30, 2025
I wish I could give 0 stars my dresses…
I wish I could give 0 stars my dresses arrived today I have never seen such poor quality truly ugly products. I could have bought better from Shein fo...
F
Francesca Thompson
trustpilot.com
Sep 30, 2025
Avoid buying from this company you…
Avoid buying from this co...
E
Elizabeth Jones
trustpilot.com
Sep 30, 2025
Aurelle London do not use…
Ordered a dress from Aurelle London was sent the wrong dress when I made contact Aurelle London are...
L
LD
trustpilot.com
Sep 30, 2025
Excellent skincare and excellent…
Excellent skincare and excellent service! Quick and efficient delivery. I would really recommend the company. I originally came across them via a beau...
C
Consumer
trustpilot.com
Sep 30, 2025
Consistently good products and delivery
I have been happily using Aurelia skincare for years, nothing has changed, products are consistently good, delivery couldn’t be any...
P
Peter Mclaughlin
trustpilot.com
Sep 30, 2025
Absolutely disgusted with this company…
Absolutely disgusted with this company they won’t reply t...
M
Mary Harrison
trustpilot.com
Sep 30, 2025
Do not order from this website
Do not order from this website, it is fraudulent. They debited my account £55.95 and sent an order confirmation. I did not receive my Uggs, telephone...
S
Steve Archer
trustpilot.com
Sep 30, 2025
This is a fraudulent website
This is a fraudulent website - do not use. Telephone numbers dont work no response to help line. Reported to credit ca...
N
Nick Colbourne
trustpilot.com
Sep 30, 2025
Just been refunded by my bank for items…
Just been refunded by my bank for items ordered but never re...
E
Ewa B
trustpilot.com
Sep 30, 2025
Started using this company since it’s…
Started using this company since it’s launch around 10 years ago directly from this site & other reputable online retailers. Didn’t receive the produc...
L
Liz Cronin
trustpilot.com
Sep 30, 2025
DO NOT BUY
DO NOT BUY! Took £55 off me and not re...
B
Beata Kazmierczak
trustpilot.com
Sep 30, 2025
Very bad I waiting for my order 7 days…
Very bad I waiting for my order 7 days...
K
Kerry Potter
trustpilot.com
Sep 30, 2025
Do not buy!
I ordered 2 pairs of uggs on the 7th Dec, no delivery, no...
N
Navidah
trustpilot.com
Sep 30, 2025
I have had a similar experience ordered…
I have had a similar experience ordered some UGG slippers on 14th Dec payment has been taken but no updates or delivery despite the receipt saying del...
L
Lynne Scott
trustpilot.com
Sep 30, 2025
Order not received
I have also placed an order that said delivery in 2-3 days. Nothing 10 da...
Conclusion
Customer feedback is divided. Multiple reviewers describe clear, positive results from specific Aurelia skincare products such as Miracle Cleanser and a night moisturiser, often citing long-term use. At the same time numerous recent reviews allege order non‑fulfilment, unreachable contact numbers and difficulties obtaining refunds — many complaints reference purchases of non‑skincare items or third‑party sites using similar names. If you consider buying, verify the seller (official website or authorised retailer), keep payment records and check returns and contact options before paying. For missing orders or suspected fraud, use your card provider’s dispute process and retain communications as evidence.