Customer feedback is divided. Multiple reviewers describe clear, positive results from specific Aurelia skincare products such as Miracle Cleanser and a night moisturiser, often citing long-term use. At the same time numerous recent reviews allege order non‑fulfilment, unreachable contact numbers and difficulties obtaining refunds — many complaints reference purchases of non‑skincare items or third‑party sites using similar names. If you consider buying, verify the seller (official website or authorised retailer), keep payment records and check returns and contact options before paying. For missing orders or suspected fraud, use your card provider’s dispute process and retain communications as evidence.
Examples from available reviews (Jan 2023 – Feb 2026).
Products improved skin texture, hydration and reduced breakouts after use.
“they have transformed my skin.”
Miracle cleanser improved skin balance and reduced breakouts.
“The miracle cleanser is a product that has saved my skin.”
Debited account, no delivery, phone unreachable but bank refunded.
“I did not receive my Uggs”
Products are lovely and delivery is quick and efficient.
“Excellent skincare and excellent service!”
Many reviews describe non-delivery, wrong items and return refusals; a small number report prompt, efficient delivery and correct fulfilment.
Some buyers report products (eg cleanser, night moisturiser) feel worth the price and long-lasting; others report poor value or warn of lost money.
Reports include misleading adverts, changing seller names and problematic orders on third‑party sites; a few long‑term users describe smooth purchases.
Several reviewers praise Miracle Cleanser and moisturisers for visible results; other reviewers received poor‑quality clothing items or describe products as cheap.
Numerous complaints cite unresponsive emails, fake or unreachable phone numbers and difficulty obtaining refunds; a minority report good customer service.
Reviews are polarised: a group report positive, results‑driven skincare experiences, while many recent reviews allege fraud, non‑delivery and poor support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Coat arrived after a month and looked unlike the online photo.
“it looked nothing like the photo.”
Reviewer says products don't work and subscription charges are deceptive.
“charge you every month for some made up fake service.”
Fabric quality is very poor and returns are costly and poor.
“Fabric quality so bad you wouldn't even use it to wipe the floor.”
Products are cheap and returns are expensive and unreliable.
“there products are cheap chinese rubbish”
Product differed from online pictures and was very poor quality.
“The pictures online are fake.”
Ordered trainers but received nothing, money taken and emails ignored.
“Order placed for one pair of trainers in September - nothing received.”
Payment taken but no delivery and no response, reviewer calls it a scam.
“Took my money and then that was it.”
Seller refuses proper returns and demands high return postage.
“Truly and utterly a scam”
Miracle cleanser improved skin balance and reduced breakouts.
“The miracle cleanser is a product that has saved my skin.”
Reviewer claims the company is a scam and steals customers' money.
“Your money will be stolen”
Paid for an order but received nothing and got no response.
“Placed an order money went out of the bank never seen any goods.”
Company appears to change names and reviewer calls it a scam.
“They keep changing their name.”
Dresses arrived with very poor quality and returns are unresponsive.
“such poor quality truly ugly products.”
Reviewer warns you cannot return items to this company.
“Avoid buying from this company you cannot return it”
Wrong dress sent and company in China refuses a refund.
“refusing to issue a refund despite their error.”
Products are lovely and delivery is quick and efficient.
“Excellent skincare and excellent service!”
Long-term user finds products consistent and deliveries very fast.
“products are consistently good”
Company does not reply to emails and product quality is poor.
“they won’t reply to emails”
Debited account, no delivery, phone unreachable but bank refunded.
“I did not receive my Uggs”
Telephone numbers don't work and customer support gives no response.
“Telephone numbers dont work no response to help line.”
Bank refunded for items never received; reviewer calls it a scam.
“Just been refunded by my bank for items ordered but never received”
Long-term customer did not receive order and is seeking a refund.
“Didn’t receive the product..it’s been exactly one month”
Payment taken but the ordered item was not received.
“Took £55 off me and not received item!”
Order not sent after seven days and reviewer thinks the shop is fake.
“waiting for my order 7 days and no send”
Ordered UGGs but received no delivery and no email response.
“no delivery, no response to emails.”
Payment taken but no delivery updates and emails bounce back.
“payment has been taken but no updates or delivery”
Order not received and customer service number is fake with no response.
“The customer service number is fake”
I recently had the pleasure of trying out Aurelia Skincare's award-winning probiotic products, and I can say without hesitation that they have transformed my skin. The fusion of BioOrganic botanicals with probiotic ingredients seems to truly restore, balance, and protect the skin from within as their website claims.
One particular product that stood out to me was the Cell Revitalise Night Moisturizer. With a rich texture that sinks into the skin immediately upon application, it leaves my complexion feeling plump and nourished throughout the night. Upon waking up in the morning, my face feels soft and glowing - even on days when I didn't get enough sleep!
Another standout experience was trying out their Miracle Cleanser. This luxurious balm melts away makeup while leaving behind a nourishing layer of oils on your skin. After cleansing with this product for two weeks straight, I noticed fewer breakouts on my normally acne-prone areas.
Overall, Aurelia Skincare is definitely worth investing in if you're looking for results-driven skincare that merges science-backed ingredients with plant-based formulas
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Aurelia Skincare is a UK-based skincare brand known for probiotic and plant-based formulations across cleansers, oils, moisturisers and serums. Consumers researching Aurelia typically seek information on product effectiveness (for example cleansers and night moisturisers), authenticity of sellers, delivery and returns policies, and where to buy safely from official channels or authorised retailers.