Many reviewers say the company took payment but never delivered, and that customer support did not help. Several buyers report clothing that looks different from the online photos and uses very poor materials. Another group reports clear skincare benefits from certain products. Overall feedback splits between happy skincare customers and people reporting order or product problems.
Examples from available reviews (Jan 2023 – Mar 2026).
Miracle cleanser improved skin balance and reduced breakouts.
“The miracle cleanser is a product that has saved my skin.”
Long-term user finds products consistent and deliveries very fast.
“products are consistently good”
Payment taken but no delivery and no response, reviewer calls it a scam.
“Took my money and then that was it.”
Fabric quality is very poor and returns are costly and poor.
“Fabric quality so bad you wouldn't even use it to wipe the floor.”
Most complaints describe payment taken but no goods delivered. Reviewers mention orders that never arrived, customers starting bank refunds, and the seller refusing to handle returns correctly. Several say they tried to contact the company but got no workable outcome.
Many buyers feel items are poor value when they arrive in bad condition or don’t match the photos. Others tie the low value to costly return postage and problems getting refunds. Complaints about subscriptions or recurring charges appear, but not often.
Most criticism focuses on what happens after purchase. Customers describe long delays, no tracking updates, and returns that go nowhere. A smaller number report quick delivery and routine orders with no issues.
Clothing and accessories draw repeated complaints about fabric, build quality, and images that mislead. By contrast, several reviewers report good skincare results and steady performance from facial products. These two product types leave very different impressions of quality.
Many reviews mention emails that get no reply and phone numbers that don’t connect. Customers say support channels did not fix order or refund problems. Some positive reviewers do not raise any communication issues.
Feedback is sharply split between low ratings for non-delivery and high ratings praising the skincare. Many reviewers use strong language about orders that never arrived. Another group highlights effective products and fast service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Coat arrived after a month and looked unlike the online photo.
“it looked nothing like the photo.”
Reviewer says products don't work and subscription charges are deceptive.
“charge you every month for some made up fake service.”
Fabric quality is very poor and returns are costly and poor.
“Fabric quality so bad you wouldn't even use it to wipe the floor.”
Products are cheap and returns are expensive and unreliable.
“there products are cheap chinese rubbish”
Product differed from online pictures and was very poor quality.
“The pictures online are fake.”
Ordered trainers but received nothing, money taken and emails ignored.
“Order placed for one pair of trainers in September - nothing received.”
Payment taken but no delivery and no response, reviewer calls it a scam.
“Took my money and then that was it.”
Seller refuses proper returns and demands high return postage.
“Truly and utterly a scam”
Miracle cleanser improved skin balance and reduced breakouts.
“The miracle cleanser is a product that has saved my skin.”
Reviewer claims the company is a scam and steals customers' money.
“Your money will be stolen”
Paid for an order but received nothing and got no response.
“Placed an order money went out of the bank never seen any goods.”
Company appears to change names and reviewer calls it a scam.
“They keep changing their name.”
Dresses arrived with very poor quality and returns are unresponsive.
“such poor quality truly ugly products.”
Reviewer warns you cannot return items to this company.
“Avoid buying from this company you cannot return it”
Wrong dress sent and company in China refuses a refund.
“refusing to issue a refund despite their error.”
Products are lovely and delivery is quick and efficient.
“Excellent skincare and excellent service!”
Long-term user finds products consistent and deliveries very fast.
“products are consistently good”
Company does not reply to emails and product quality is poor.
“they won’t reply to emails”
Debited account, no delivery, phone unreachable but bank refunded.
“I did not receive my Uggs”
Telephone numbers don't work and customer support gives no response.
“Telephone numbers dont work no response to help line.”
Bank refunded for items never received; reviewer calls it a scam.
“Just been refunded by my bank for items ordered but never received”
Long-term customer did not receive order and is seeking a refund.
“Didn’t receive the product..it’s been exactly one month”
Payment taken but the ordered item was not received.
“Took £55 off me and not received item!”
Order not sent after seven days and reviewer thinks the shop is fake.
“waiting for my order 7 days and no send”
Ordered UGGs but received no delivery and no email response.
“no delivery, no response to emails.”
Payment taken but no delivery updates and emails bounce back.
“payment has been taken but no updates or delivery”
Order not received and customer service number is fake with no response.
“The customer service number is fake”
I recently had the pleasure of trying out Aurelia Skincare's award-winning probiotic products, and I can say without hesitation that they have transformed my skin. The fusion of BioOrganic botanicals with probiotic ingredients seems to truly restore, balance, and protect the skin from within as their website claims.
One particular product that stood out to me was the Cell Revitalise Night Moisturizer. With a rich texture that sinks into the skin immediately upon application, it leaves my complexion feeling plump and nourished throughout the night. Upon waking up in the morning, my face feels soft and glowing - even on days when I didn't get enough sleep!
Another standout experience was trying out their Miracle Cleanser. This luxurious balm melts away makeup while leaving behind a nourishing layer of oils on your skin. After cleansing with this product for two weeks straight, I noticed fewer breakouts on my normally acne-prone areas.
Overall, Aurelia Skincare is definitely worth investing in if you're looking for results-driven skincare that merges science-backed ingredients with plant-based formulas
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Aurelia Skincare makes and sells facial skincare such as cleansers, serums, and moisturisers. It sells through its own online shop and through authorised retailers. Product pages usually include ingredient information and how-to-use guidance. The company supplies both consumers and professional beauty outlets.