Many reviews describe customer service that does not respond and refund or shipping questions left unresolved. Several customers say their orders never shipped or were cancelled without explanation. Other reviewers praise the fabric and leather quality and mention quick dispatch on some items. Overall, the feedback splits between strong product impressions and repeated service breakdowns.
Examples from available reviews (Nov 2019 – Feb 2026).
Dirndl not shipped and company ignored multiple emails.
“DO NOT ORDER FROM HERE it is a fraud!”
Returned items received but refund not processed and no communication.
“they still have not even begun processing my refund.”
Received completely incorrect items and customer service did not respond.
“There was NOT ONE thing correct about my order.”
Items were high quality and shipped very quickly.
“SUPER FAST shipping too!”
Reviews repeatedly point to problems filling orders. Customers report cancelled orders, missing shipments, and incorrect deliveries. Several comments also describe a weak returns experience and refunds being refused.
Many customers mention shipping and return costs that felt higher than expected. Some reviewers say the company would not refund shipping fees. Other reviews say the leather goods and shirts meet or exceed expectations.
Buyers say the sizing guidance is off and that items run small. A few reviews mention missing tracking details and delivery delays from couriers. One review links a missing parcel specifically to UPS.
Several reviews compliment the leather and cotton quality and also mention fast shipping. Others describe weak workmanship and items that do not match the catalogue photos. These mixed experiences leave product quality sharply divided.
Many reviews say emails go unanswered and complaints get no response. Customers often report that returns were received but refunds did not follow, with no updates. A smaller set mentions an initial confirmation message and then silence.
Across reviews, product praise sits alongside repeated service failures. Most low ratings focus on support, refunds, and orders that were not handled properly. A smaller number of customers describe smooth, satisfactory purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product never arrived and no reply about refund.
“My product never arrived.”
Returned items received but refund not processed and no response.
“I still haven’t received my refund.”
Reviewer reports the return policy is very poor.
“Very poor return policy.”
Dirndl not shipped and company ignored multiple emails.
“DO NOT ORDER FROM HERE it is a fraud!”
Dirndl did not ship and customer service did not respond.
“it is not shipping.”
Items ordered were not shipped and company did not respond.
“Customer services is beyond a joke.”
Company does not respond to US complaints or inquiries.
“They don't respond to complaints from the US.”
Items were high quality and shipped very quickly.
“SUPER FAST shipping too!”
Received completely incorrect items and customer service did not respond.
“There was NOT ONE thing correct about my order.”
Company stopped responding after order confirmation and money seems lost.
“As per today No answer on my late complaint dated May 30th.”
Hat colour differed and company refused to refund substantial shipping costs.
“They refused to refund the shipping costs, which were 60 USD (!)”
Returned items confirmed received but company failed to respond or refund.
“THIS IS THE WORST CUSTOMER SERVICE EVER!!!”
Orders arrived on time with good leather and cotton quality.
“QUALITY leather and cotton.”
Sizing guidance was wrong and a returned package was not refunded.
“They are about 2 sizes smaller.”
Package missing due to poor UPS service and no delivery information.
“I haven’t received my pakket yet”
Order cancelled without explanation after delayed delivery and no replies.
“it was cancelled with no explanation.”
Returned items received but refund not processed and no communication.
“they still have not even begun processing my refund.”
Hi there - I just wanted to let you know that the Alpenclassics's Trachten Shirts checkered shirts i recently bought at the store are just perfect. Nice and warm and lightweight enough to wear. When I want to dress up or go out, pull out a tie and jacket and I'm good to go! I bought the shirt in the color of a brown check. It's exactly what I was looking for! The material is of great quality, there are two pockets on the front side of the shirt, the sleeves can be rolled up or down, which is a great advantage for me because I have long arms. The fabric of the shirt is of good quality and it makes me sure that if I wash it, it won't lose its shape or color. Thanks again for your help with this.
Shipping was expensive, returns cost customer, and product poorly made.
“The dirndl came in and was not only not what I wanted but poorly made and ill-fitting.”
Reviewer warns that product images are attractive but quality is poor.
“bad quality But beautiful photos”
Wrong shipment and unresponsive support led to disputed return charges.
“Unable to reach them to address wrong shipment”
Received wrong items and customer service became unresponsive afterward.
“A parcel arrived containing NONE of the things I ordered”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
AlpenClassics is an online retailer selling traditional alpine clothing and accessories. Its range includes dirndls, lederhosen, Trachten shirts, hats, and leather goods. Product pages show fabric details, sizes, and care instructions. The site offers international shipping and a customer service contact for orders and returns. Shoppers can check product photos and material information before buying.