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Pong Cheese
Reviews & Experiences

Reviews show many customers appreciate Pong Cheese for variety, flavour and convenient subscription or gift options. At the same time, a recurring set of operational issues appears: substitutions without prior contact, temperature or packaging failures, and delays in refunds or replies. Several reviewers report good recovery when customer service responds promptly, while others describe slow or ineffective communication. Prospective customers should weigh the consistently praised product variety against reported delivery and communication risks, and consider specifying delivery dates and checking substitution policies before ordering.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Many customers praise helpful, prompt staff and effective problem resolution, but a notable number report errors, substitutions and inconsistent handling.

💰

Value for money

Some reviewers describe the cheeses as cost-effective gifts, while others report partial refunds, billing errors or unwanted substitutions that reduce perceived value.

⚡

User experience

Several customers cite easy subscription setup and successful gift deliveries; others report delivery mistakes, site or billing issues and stressful cancellations.

🔧

Product quality

Many reviews praise flavour, variety and portion sizes; recurring problems include melted, short‑dated, substituted or missing items and cold‑chain/packaging failures.

📞

Communication

Reports vary: some note clear, prompt replies and helpful guidance; others describe ignored emails, slow investigations and unhelpful chat responses.

⭐

Overall experience

Overall impressions are frequently positive about product and gifting, but repeated delivery, substitution and communication issues temper many customers' satisfaction.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

D
D MB
trustpilot.com Sep 30, 2025

Pong Cheese best varied choice of cheeses - Pong Cheese were extremely helpful in setting up deliveries to suit our planned schedule. The cheese was delivered on the date pro...

C
CatLady
trustpilot.com Sep 30, 2025

Customer service needs improvement - First subscription order and two slightly different boxes arrived. Sent 2 emails asking which was right and whether I needed to return either which th...

M
Melanie Thompson
trustpilot.com Sep 30, 2025

Realy helpful . Setting up My subscript...

R
Richard Simmons
trustpilot.com Sep 30, 2025

Disappointed 😞 - The cheese I sent arrived melted. Not sure if this is down to Pong or DHL handling the delivery. Aft...

T
Thomas Houston
trustpilot.com Sep 30, 2025

Something pongs and its not just the cheese (Order #124291726) - Pong emailed me with the offer of "The French Selection Box" containing four soft French cheeses. My wife particularly likes Munster. When the cheese...

L
LizzyK
trustpilot.com Sep 30, 2025

What Bastille Cheeses? - My sister gave me the Bastille selection of French cheeses for my birthday. It seems that what I received was not what she ordered as they included a...

G
Gary
trustpilot.com Sep 30, 2025

Gift to son & partner…they loved it! Vari...

J
Judith Earl
trustpilot.com Sep 30, 2025

Great gifts - I have been sending Pong Cheese hampers as gifts for several years. They are al...

S
Sarah
trustpilot.com Sep 30, 2025

A disappointing Father’s Day gift - Paid extra for a named delivery but product arrived 2 days later - in a...

L
Linda
trustpilot.com Sep 30, 2025

Very stressful!!! - I have looked at your email told you what happened looked at my statement thinking it would now say £21? But it still says £98 what is going on please...

C
Customer
trustpilot.com Sep 30, 2025

PONG to the rescue - Placed a PONG order but must have had a senior moment and gave the wrong address details so order not received by intended recipient. Contacted PON...

F
Fiona Laird
trustpilot.com Sep 30, 2025

Delicious cheese, all recipients have been very ha...

V
Val F
trustpilot.com Sep 30, 2025

Excellent personal service. I placed an order with particular reque...

J
Jill Swain
trustpilot.com Sep 30, 2025

Gift box selection - I was sent a delicious selection of different cheeses in the mystery box .I have used Pong ch...

J
Joy Danby
trustpilot.com Sep 30, 2025

Good customer service. I was sent the wrong pack of cheese. This was disappointing as I had selected the pack carefully and I didn’t like some of the...

S
Simon Hawkins
trustpilot.com Sep 30, 2025

I would like to review the cheese...but it didn't arrive. I ordered in November for delivery in December in time for Christmas..the box arrived but wa...

J
Johnny
trustpilot.com Sep 30, 2025

A wonderful company - excellent quality and good siz...

s
steve d
trustpilot.com Sep 30, 2025

Very good company - We have always enjoyed the cheeses from Pong. It is like having a specialist delicatessen to supply unusual and ta...

A
Adam Greet
trustpilot.com Sep 30, 2025

Had a few hiccups with the cheese, but replacement w...

A
Ali
trustpilot.com Sep 30, 2025

I ordered a pong cheese pick mix hamper for my brother for Christmas as he a vegetarian! He phoned me to say he never...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Pong Cheese

Pong Cheese is a UK online retailer specialising in curated cheese selections, subscription boxes and gift hampers. It markets a range of British and continental cheeses for personal use and gifting, and offers scheduled deliveries and subscription management through its website.