Customers often praise Gousto for fresh ingredients, varied recipes, and an easy-to-use app. Several reviews mention missing, damaged, or rotten items, and meat with short use-by dates. Some reviews also cite delivery and tracking problems that sometimes need help from customer service. Portion size and consistency come up repeatedly.
Examples from available reviews (Nov 2022 – Mar 2026).
Every meal tasted very good with exceptionally fresh ingredients.
“Every meal I've made has been so tasty.”
Order misdelivered and customer service failed to resolve or explain.
“it had been delivered to a completely different address—without any explanation or further details.”
Many missing or rotten ingredients left most meals unmakeable.
“the garlic provided is rotten and not usable”
Customer service quickly cancelled delivery and refunded the unexpected box.
“my unexpected box was cancelled and my account refunded”
Many reviewers mention on-time deliveries and quick help from support agents. A separate group reports boxes that don’t arrive, go to the wrong address, or have unclear tracking. Customer service gets praise for fast refunds, but also criticism when problems aren’t fully fixed.
Several users say the service helps them save money thanks to lots of weekly choice and less food waste. Others say portions feel small for families and note extra charges for premium items such as fish. Small portion sizes come up across different ratings.
Reviewers often describe the app and website as easy to use, with plenty of choice. Some customers want more recipe filters to choose faster. A few say the recipes feel repetitive or too heavy on carbohydrates and have cancelled.
Many reviews call the meals tasty, with fresh, well-seasoned ingredients and secure packaging. Others report missing items, rotten produce, and meat that needs using straight away. Some also criticise packaging for crushing produce and for being excessive.
Online chat and agent replies are often described as helpful and quick when sorting problems. Several reviews point to mixed messages about delivery time and drop-off location. A minority say they got no clear explanation after a box was delivered to the wrong place.
Many reviews show strong satisfaction with the taste, variety, and ease of cooking. A contrasting set of low ratings centres on failed deliveries and ingredients that can’t be used. Overall impressions differ sharply depending on whether customers run into delivery or ingredient issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Vegetables sometimes poor and portions small, reducing savings.
“the vegetables are questionable”
Many meat items required use immediately, not lasting the intended week.
“all bar one meat section had to be used by the same day”
Customer service quickly cancelled delivery and refunded the unexpected box.
“my unexpected box was cancelled and my account refunded”
Deliveries punctual with top-quality products and easy recipes.
“Products are top quality”
Enjoying the food combinations provided by Gousto.
“Loving the food combinations”
Convenient kits but portions and meat amounts sometimes too small.
“Sometimes food is a bit sparse for my family”
Recipes overly carbohydrate-heavy; reviewer cancelled subscription.
“The recipes are too full of carbohydrates and starch”
Great quality food and reliable service.
“Great quality of food and service.”
Enjoyable recipes but website needs better filters for quicker selection.
“More filters would make this far quicker and easier.”
Wide recipe choice with tender meat and effective packaging.
“Great packaging, no food waste.”
Second consecutive order failed to be delivered to my address.
“This is the second time my order has not been delivered to my Address.”
Tastier than competitors but repetitive, carb-heavy and one-portion unfriendly.
“there is a lot of repetition in the recipes”
Driver left my box out in the rain without knocking.
“the driver didn’t knock and left my box out in the rain”
Customer service is simple and user-friendly, overall good experience.
“Customer service seems to be set up to be as simple as possible”
Good menu variety and quality, but excessive packaging is a downside.
“Only downside is the amount of packaging!”
Large selection each week saves money and avoids food waste.
“So many meals to choose from.”
Order had missing items and some ingredients were not fresh.
“Missing items from order and some items not fresh”
Many missing or rotten ingredients left most meals unmakeable.
“the garlic provided is rotten and not usable”
Food arrives punctually with ample portions, but prep often takes longer.
“Food always arrives on time”
Delivery failed repeatedly and communication from Gousto was inconsistent.
“no one can tell me where my box is”
Fresh ingredients were excellent but packaging damaged produce.
“Food quality and freshness fantastic but packing is dreadful.”
Every meal tasted very good with exceptionally fresh ingredients.
“Every meal I've made has been so tasty.”
Online chat provided excellent, helpful resolution to my issue.
“Excellent service for the online chat option .”
Long-time customer praised quick, efficient resolution from customer service.
“my query was dealt with super quick”
Delivery arrived on time but spring greens were missing.
“Delivered on time but the spring greens were missing.”
Convenient, tasty meals save time and simplify evening cooking.
“Great not having to think about what's for dinner every day.”
Good recipe choice and freshness, but premium fish costs extra.
“you have to pay extra.”
High-quality meals, great app and significant savings with zero waste.
“we are saving a fortune!”
Enjoyable meals with plentiful choices and decent portion sizes.
“always plenty of choice and portions are a decent size”
Excellent selection, service and well-portioned ingredients.
“Love it a brilliant food selection excellent service and perfect measurements”
Order misdelivered and customer service failed to resolve or explain.
“it had been delivered to a completely different address—without any explanation or further details.”
Meat use‑by dates were poor and items seemed carelessly packed.
“Dates on meats not too good.”
Several ingredients were poor quality and sauce amount insufficient.
“Avocado was too ripe and bruised.”
Box previously undelivered was credited after apologetic response.
“I was credited for the box not being delivered.”
Food easy to cook and short-notice cancellation handled kindly.
“this was dealt with efficiently and kindly.”
Meals tasted very good and reviewer highly recommends Gousto.
“highly recommend gousto”
Wide choice, good quality and a very user-friendly app.
“Always lots of choice and good quality.”
Consistently delicious, punctual deliveries and very helpful customer service.
“a very kind offer of a 20% discount”
Portions and food quality were disappointing compared to competitors.
“The recipe cards are confusing and should be bigger.”
They love the boxes and no longer order takeaways.
“We absolutely love our Gusto boxes.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gousto is a UK meal kit company that delivers recipe boxes with pre-measured ingredients and recipe cards. Customers pick meals each week on the website or app and receive chilled boxes on a scheduled delivery day. The range covers meat, fish, vegetarian, and family options, with flexible subscription management. Each box includes packaged ingredients and cooking instructions for home cooks who want convenience and variety.