Reviews Analysed
21
We Collect & Analyse Reviews
Gousto
Experiences & Reviews
Gousto is a UK meal‑kit delivery company that supplies recipe boxes with pre‑measured ingredients and step‑by‑step recipe cards. Customers select meals via a website or mobile app and receive boxes delivered by courier, intended to simplify home cooking and meal planning.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
30d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Deliveries are generally reliable and on time for many customers, but reviews include notable instances of misdelivered boxes and occasional missing items.
Share
Strong
14%
💰
Value for money
Some customers report clear savings and low per‑meal cost, while others feel portions, extras (e.g. upgraded fish) or overall price reduce perceived value.
Share
Mixed
4%
⚡
User experience
Website and app usability and recipe variety are praised; recipe cards help planning and cooking, though a few customers find cards confusing or optimistic on prep time.
Share
Strong
15%
🔧
Product quality
Most reviewers praise ingredient freshness, taste and portion sizes; a minority report bruised/overripe items, broken eggs, short use‑by dates or packaging damage.
Share
Mixed
26%
📞
Communication
Customer service and online chat are commonly described as fast, helpful and willing to issue credits; a few reviews describe poor or unhelpful communication in specific cases.
Share
Strong
10%
⭐
Overall experience
Overall impressions are largely positive: customers cite convenience, variety and fresh ingredients, while isolated delivery or quality problems reduce satisfaction.
Share
Strong
31%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – September 2025).
Beautiful food. Great recipes. Saving a Fortune!
"Gousto has been a fantastic switch for us. The food is exceptional quality and freshness with so many menus to choose from. Five days of food for two..."
Gill
Trustpilot
Sep 30, 2025
Featured for: Highlights savings, app usability
This was my first order with Gousto
"This was my first order with Gousto, and unfortunately, it was a really disappointing experience. Although the box was marked as delivered to my addre..."
Nicole
Trustpilot
Sep 30, 2025
Featured for: Example of delivery misroute
Amazing recipes
"Amazing recipes. Food quality and freshness fantastic but packing is dreadful. Why would you put potatoes and onions on top of tomatoes and spinach an..."
Amanda
Trustpilot
Sep 30, 2025
Featured for: Fresh food praised; packaging damaged
Dates on meats not too good
"Dates on meats not too good. Egg broken (credit given quickly) Seemed just thrown in box without care. Maybe deli..."
Alan Bell
Trustpilot
Sep 30, 2025
Featured for: Product issue resolved; credit given
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Amanda
trustpilot.com
Sep 30, 2025
Amazing recipes
Amazing recipes. Food quality and freshness fantastic but packing is dreadful. Why would you put potatoes and onions on top of tomatoes and spinach an...
J
Janice Waterman
trustpilot.com
Sep 30, 2025
Every meal I've made has been so tasty
Every meal I've made has been so tasty. The ingredients are so...
P
Paula Provis
trustpilot.com
Sep 30, 2025
Great online chat option …
Excellent service for the online chat option . Very help...
M
MRS HELEN M EDWARDS
trustpilot.com
Sep 30, 2025
Great customer service
Have been a customer for a very long time, love the ease of receiving my box every week, it's always fresh and a great choice of meals to choose from,...
P
Paul Bowsher
trustpilot.com
Sep 30, 2025
Lovely mealsered on time but the spring greens…
Delivered on time but the spring greens were missing. This is...
P
Pamela Curtis
trustpilot.com
Sep 30, 2025
Great not having to think about dinner
Great not having to think about what's for dinner every day. Food is tasty, recipes fairly easy to follow but professional chefs alw...
C
CW
trustpilot.com
Sep 30, 2025
Good for choice of recipes
Good for choice of recipes, fresh ingredients use by dates, delivery, keep cool packaging. Mark down 1 star just because if you want a fish other than...
G
Gill
trustpilot.com
Sep 30, 2025
Beautiful food. Great recipes. Saving a Fortune!
Gousto has been a fantastic switch for us. The food is exceptional quality and freshness with so many menus to choose from. Five days of food for two...
C
Cheryl Pastfield
trustpilot.com
Sep 30, 2025
We are loving having these meals
We are loving having these meals, always ple...
W
WASPE
trustpilot.com
Sep 30, 2025
Love it a brilliant food selection…
Love it a brilliant food selection exc...
N
Nicole
trustpilot.com
Sep 30, 2025
This was my first order with Gousto
This was my first order with Gousto, and unfortunately, it was a really disappointing experience. Although the box was marked as delivered to my addre...
A
Alan Bell
trustpilot.com
Sep 30, 2025
Dates on meats not too good
Dates on meats not too good. Egg broken (credit given quickly) Seemed just thrown in box without care. Maybe deli...
A
ANITA GOODMAN
trustpilot.com
Sep 30, 2025
Avocado was too ripe and bruised
Avocado was too ripe and bruised. Steak was tough....
W
Wendy
trustpilot.com
Sep 30, 2025
I have used Gusto for sometime now and…
I have used Gusto for sometime now and this was the first issue I have had with the box not being delivered. They were very apologetic and were g...
P
Pat
trustpilot.com
Sep 30, 2025
The food is lovely and the instructions…
The food is lovely and the instructions and recipes are easy to follow. I needed t...
B
Bruce Hosking
trustpilot.com
Sep 30, 2025
Hello the meals I have brought have…
Hello the meals I have brought have b...
S
Sophie Sanderson
trustpilot.com
Sep 30, 2025
Always lots of choice and good quality
Always lots of choice and good quality. Takes the work out of picking what to m...
M
Marmite
trustpilot.com
Sep 30, 2025
Thank you for your excellent t service…
Thank you for your excellent t service as always. The food you send us is all delicious and always on time and has everything that I need. I recently...
B
B Mcglone
trustpilot.com
Sep 30, 2025
Portions and food not the best when I…
Portions and food not the best when I compare to other companies offering a similar service. The rec...
S
Sarah
trustpilot.com
Sep 30, 2025
We absolutely love our Gusto boxes
We absolutely love our Gusto boxes. We have tried so man...
Conclusion
Reviews indicate Gousto commonly delivers convenient, varied recipe boxes with fresh ingredients and a user‑friendly app. Many customers highlight helpful customer service that issues credits or resolves problems. Reported negatives centre on occasional delivery errors, missing items and some packaging or produce damage. Price impressions vary: some users report significant savings (one review cites £5 per meal per person), while others note extra charges for premium ingredients. Prospective customers should weigh convenience and recipe choice against the occasional delivery or quality risk and consider trying a single box first.