Customers often praise Gousto for fresh ingredients, varied recipes, and an easy-to-use app. Several reviews mention missing, damaged, or rotten items, and meat with short use-by dates. Some reviews also cite delivery and tracking problems that sometimes need help from customer service. Portion size and consistency come up repeatedly.
Examples from available reviews (Nov 2022 – Mar 2026).
Every meal tasted very good with exceptionally fresh ingredients.
“Every meal I've made has been so tasty.”
Order misdelivered and customer service failed to resolve or explain.
“it had been delivered to a completely different address—without any explanation or further details.”
Many missing or rotten ingredients left most meals unmakeable.
“the garlic provided is rotten and not usable”
Customer service quickly cancelled delivery and refunded the unexpected box.
“my unexpected box was cancelled and my account refunded”
Many reviewers mention on-time deliveries and quick help from support agents. A separate group reports boxes that don’t arrive, go to the wrong address, or have unclear tracking. Customer service gets praise for fast refunds, but also criticism when problems aren’t fully fixed.
Several users say the service helps them save money thanks to lots of weekly choice and less food waste. Others say portions feel small for families and note extra charges for premium items such as fish. Small portion sizes come up across different ratings.
Reviewers often describe the app and website as easy to use, with plenty of choice. Some customers want more recipe filters to choose faster. A few say the recipes feel repetitive or too heavy on carbohydrates and have cancelled.
Many reviews call the meals tasty, with fresh, well-seasoned ingredients and secure packaging. Others report missing items, rotten produce, and meat that needs using straight away. Some also criticise packaging for crushing produce and for being excessive.
Online chat and agent replies are often described as helpful and quick when sorting problems. Several reviews point to mixed messages about delivery time and drop-off location. A minority say they got no clear explanation after a box was delivered to the wrong place.
Many reviews show strong satisfaction with the taste, variety, and ease of cooking. A contrasting set of low ratings centres on failed deliveries and ingredients that can’t be used. Overall impressions differ sharply depending on whether customers run into delivery or ingredient issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently tried out Gousto and I have to say, I was thoroughly impressed. The convenience of having fresh ingredients and recipe ideas delivered directly to my door was amazing. It made meal planning a breeze!
The selection of recipes available was fantastic; there were so many different options to choose from that it was hard to narrow down which ones to try first. Each recipe came with clear instructions and all the necessary ingredients were provided in the box, making cooking dinner an enjoyable experience rather than a stressful one.
What stood out most to me though, beyond the ease of use and variety offered, was the quality of the produce. Everything arrived perfectly fresh and ready for use - no wilted greens or bruised fruits in sight!
Overall, I highly recommend giving Gousto a try if you're looking for an effortless way to eat healthy meals at home without any hassle.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gousto is a UK meal kit company that delivers recipe boxes with pre-measured ingredients and recipe cards. Customers pick meals each week on the website or app and receive chilled boxes on a scheduled delivery day. The range covers meat, fish, vegetarian, and family options, with flexible subscription management. Each box includes packaged ingredients and cooking instructions for home cooks who want convenience and variety.