Reviews indicate Gousto commonly delivers convenient, varied recipe boxes with fresh ingredients and a user‑friendly app. Many customers highlight helpful customer service that issues credits or resolves problems. Reported negatives centre on occasional delivery errors, missing items and some packaging or produce damage. Price impressions vary: some users report significant savings (one review cites £5 per meal per person), while others note extra charges for premium ingredients. Prospective customers should weigh convenience and recipe choice against the occasional delivery or quality risk and consider trying a single box first.
Examples from available reviews (Nov 2022 – Feb 2026).
High-quality meals, great app and significant savings with zero waste.
“we are saving a fortune!”
Order misdelivered and customer service failed to resolve or explain.
“it had been delivered to a completely different address—without any explanation or further details.”
Fresh ingredients were excellent but packaging damaged produce.
“Food quality and freshness fantastic but packing is dreadful.”
Meat use‑by dates were poor and items seemed carelessly packed.
“Dates on meats not too good.”
Deliveries are generally reliable and on time for many customers, but reviews include notable instances of misdelivered boxes and occasional missing items.
Some customers report clear savings and low per‑meal cost, while others feel portions, extras (e.g. upgraded fish) or overall price reduce perceived value.
Website and app usability and recipe variety are praised; recipe cards help planning and cooking, though a few customers find cards confusing or optimistic on prep time.
Most reviewers praise ingredient freshness, taste and portion sizes; a minority report bruised/overripe items, broken eggs, short use‑by dates or packaging damage.
Customer service and online chat are commonly described as fast, helpful and willing to issue credits; a few reviews describe poor or unhelpful communication in specific cases.
Overall impressions are largely positive: customers cite convenience, variety and fresh ingredients, while isolated delivery or quality problems reduce satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently tried out Gousto and I have to say, I was thoroughly impressed. The convenience of having fresh ingredients and recipe ideas delivered directly to my door was amazing. It made meal planning a breeze!
The selection of recipes available was fantastic; there were so many different options to choose from that it was hard to narrow down which ones to try first. Each recipe came with clear instructions and all the necessary ingredients were provided in the box, making cooking dinner an enjoyable experience rather than a stressful one.
What stood out most to me though, beyond the ease of use and variety offered, was the quality of the produce. Everything arrived perfectly fresh and ready for use - no wilted greens or bruised fruits in sight!
Overall, I highly recommend giving Gousto a try if you're looking for an effortless way to eat healthy meals at home without any hassle.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gousto is a UK meal‑kit delivery company that supplies recipe boxes with pre‑measured ingredients and step‑by‑step recipe cards. Customers select meals via a website or mobile app and receive boxes delivered by courier, intended to simplify home cooking and meal planning.