Across these reviews Cadbury Gifts Direct is frequently credited for responsive customer support: named advisors (Becky, Kaye, Suzanne and others) are repeatedly mentioned as resolving order issues, arranging replacements or issuing refunds. A recurring issue is damage in transit; several reviewers received damaged items but most had replacements or refunds processed quickly. Website navigation is described as clear by some users, though a few experienced confusion around gift‑message fields or order placement. If you are ordering for a time‑sensitive event, consider confirming tracking and delivery guarantees with customer services before purchase.
Examples from available reviews (Jan 2023 – Feb 2026).
Overall, the purchase experience was smooth and the chocolates excellent.
“Everything arrived neatly packaged and in pristine condition.”
Becky promptly resolved delivery damage to my Dairy Milk order satisfactorily.
“received a very prompt response from Becky.”
Helpful, knowledgeable agent assisted me in placing an international order.
“Suzanne was so helpful”
Order not delivered and customer service would not provide a tracking number.
“I received no dispatch email.”
Reviewers praise rapid, helpful customer service; advisors (Becky, Kaye, Suzanne) resolved order, delivery and replacement issues promptly.
Reviewers rarely mention price or value; there is insufficient feedback in these reviews to assess perceived value for money.
Several reviewers described the website as easy to use and categories clear, though a few noted missing gift‑message fields or ordering uncertainty.
Multiple reviewers received items damaged in transit; most such incidents resulted in a replacement or refund. One review praised chocolate quality on arrival.
Customers report quick, clear communication by phone, email and chatbot; staff provide timely updates and confirm replacements, refunds or delivery changes.
Most reviewers report a positive overall outcome after customer support intervention; one reviewer reported an unresolved failed guaranteed next‑day delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Good product and after-sales service despite delivery problems.
“Great product and after sales service”
Order arrived late, items damaged and some missing.
“Late, damaged and items missing.”
Chocolates tasted good but arrived fully damaged and broken.
“chocolates were fully damaged or broken.”
Delivery driver damaged our garden wall and left without informing us.
“The driver reversed into our garden wall and knocked off the end pillar.”
Valentine's gift options and message choice pleased my partner; packaging uses too much plastic.
“I liked the fact I could choose from several greetings on the box”
Everything was spot on with my order and delivery.
“Everything was spot on.”
Excellent chocolate quality and service with speedy delivery.
“10/10 Quality chocolates and service with speedy delivery.”
Everything went great with the order.
“Everything was great”
Ordering was easy and the order arrived the next day.
“Easy to order and arrived next day.”
Large selection box arrived quickly, well packed and beautifully presented.
“Come quickly and safely packed.”
Fast, on-time delivery with excellent protective packaging and good updates.
“Always kept informed of delivery information.”
DPD driver roughly threw parcel into van instead of offering neighbour delivery.
“he just threw it into his van like a pice of rubbish”
First order not delivered, poor communication, and inadequate customer service.
“still not delivered”
Huge Toblerone delivered on time and placed securely where requested.
“Delivered on time securely in to the exact place I requested.”
Very good, arrived quickly and was an extremely large bar.
“so fecking hugeeeee bar”
Favourite chocolate arrived very quickly and was well packed.
“Very quick delivery and well packed”
Great customer service, quick delivery, and good value for money.
“Definitely value for money.”
Very pleased with the chocolate and enthusiastic praise for Cadburys.
“Cadburys is the best chocolate ever.”
This was a gift purchased for my friend.
“This was a gift for my friend.”
Square tin of Roses offered at a great price with quick delivery.
“Great price and quick delivery”
Helpful, knowledgeable agent assisted me in placing an international order.
“Suzanne was so helpful”
Received fast, professional response after a failed delivery from Becky.
“Fast professional response after a failed delivery”
Kaye replied within half an hour and resolved my issue promptly.
“Kaye emailed be back within half an hour”
Becky promptly resolved delivery damage to my Dairy Milk order satisfactorily.
“received a very prompt response from Becky.”
Kaye quickly resolved a delivery error, improving a negative purchase.
“Kaye helped me sort out a delivery error quickly and easily.”
Becky provided brilliant customer service and exceptional help.
“AN EXAMPLE OF GOOD CUSTOMER SERVICE.”
Customer service quickly helped add my gift message over the phone.
“both girls were very helpful and polite”
Kaye responded quickly by email and reassured my first order was correct.
“Kaye responded within about 10 mins”
Kaye changed an imminent delivery date quickly with good communication.
“Resolved a delivery issue very promptly!”
Chatbot connected to Kaye who reassured and amended my order efficiently.
“Kaye was able to reassure me that there was only one order”
Suzanne arranged same-day replacement after my gift arrived damaged.
“arranged for a replacement to be sent the same day.”
Becky swiftly sent a replacement after my personalised gift arrived damaged.
“Becky the Customer Solutions Advisor was extremely helpful”
Positive sentiment about Cadbury products and Kaye's helpfulness.
“Love Cadbury”
Becky answered my query quickly and efficiently, excellent customer service.
“Becky answered my query quickly and efficiently”
Amanda Mason resolved my concerns and provided reassurance as a new customer.
“Amanda Mason, Customer Experience Manager, greatly assisted me today.”
Regular corporate orders handled well; Becky arranged a replacement sleeve efficiently.
“a replacement one is being sent - great service!”
Becky quickly resolved shipping confusion and was very helpful.
“Becky helped me so quickly <3”
Becky promptly processed a refund after my gift set arrived damaged.
“She processed my refund there and then”
Becky quickly arranged a replacement parcel when delivery went elsewhere.
“Becky arranged for a new parcel as it was for a 60th birthday.”
Order not delivered and customer service would not provide a tracking number.
“I received no dispatch email.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cadbury Gifts Direct is the online retail arm that sells Cadbury-branded chocolate gifts in the UK, offering bars, hampers, personalised presents and corporate-branded products. The service supports online ordering, customisation for occasions and bulk or corporate orders, with customer support via phone, email and chatbot. Consumers researching reviews typically look for delivery reliability, gift presentation, and responsiveness of customer service.