Reviews Analysed
21
We Collect & Analyse Reviews
Cadbury Gifts Direct
Experiences & Reviews
Cadbury Gifts Direct is the online retail arm that sells Cadbury-branded chocolate gifts in the UK, offering bars, hampers, personalised presents and corporate-branded products. The service supports online ordering, customisation for occasions and bulk or corporate orders, with customer support via phone, email and chatbot. Consumers researching reviews typically look for delivery reliability, gift presentation, and responsiveness of customer service.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
30d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers praise rapid, helpful customer service; advisors (Becky, Kaye, Suzanne) resolved order, delivery and replacement issues promptly.
Share
Strong
28%
💰
Value for money
Reviewers rarely mention price or value; there is insufficient feedback in these reviews to assess perceived value for money.
Share
Mixed
0%
⚡
User experience
Several reviewers described the website as easy to use and categories clear, though a few noted missing gift‑message fields or ordering uncertainty.
Share
Mixed
5%
🔧
Product quality
Multiple reviewers received items damaged in transit; most such incidents resulted in a replacement or refund. One review praised chocolate quality on arrival.
Share
Weak
9%
📞
Communication
Customers report quick, clear communication by phone, email and chatbot; staff provide timely updates and confirm replacements, refunds or delivery changes.
Share
Strong
29%
⭐
Overall experience
Most reviewers report a positive overall outcome after customer support intervention; one reviewer reported an unresolved failed guaranteed next‑day delivery.
Share
Strong
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Cadbury Gifts Direct: A Sweet Treat for Any Occasion
"I recently purchased some chocolate gifts from Cadbury Gifts Direct and I have to say, it was a delightful experience. The website is very easy to use, with clear categories and an intuitive search function that made finding the perfect gift a breeze. The selection of products on offer is impressive as well - there are individual bars, hampers, personalised presents and more for every occasion. Everything arrived neatly packaged and in pristine condition. The quality of the chocolate itself was exceptional - rich, creamy and delicious in every bite. In addition to their product offerings, Cadbury Gifts Direct also offers excellent customer service; they responded promptly to my queries via email and were very helpful in resolving any issues I had with my order. Overall, I would highly recommend Cadbury Gifts Direct if you're looking for high-quality chocolate gifts for any occasion - their extensive range of products combined with excellent customer service makes them stand out among other online retailers."
Keara
Collected.reviews
Jan 18, 2023
Featured for: Positive on product, site, service
Excellent Service. I ordered the extra large Dairy Milk…
"I ordered the extra large Dairy Milk bar which, unfortunately, upon delivery was found to be broken in several places. I contacted customer service an..."
Susan
Trustpilot
Sep 30, 2025
Featured for: Product damaged then promptly resolved
Suzanne was so helpful
"Suzanne was so helpful, calling me in Texas so I could place my order to send a gift to my..."
Sian Boyd
Trustpilot
Sep 30, 2025
Featured for: Helpful customer service call
I placed an order at 3:25 pm with…
"I placed an order at 3:25 pm with Cadbury Gifts Direct for guaranteed next-day delivery. Despite this, my order wasn’t delivered, and I received no di..."
Karen Waters
Trustpilot
Sep 30, 2025
Featured for: Failed guaranteed next day delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Sian Boyd
trustpilot.com
Sep 30, 2025
Suzanne was so helpful
Suzanne was so helpful, calling me in Texas so I could place my order to send a gift to my...
n
nora ferriday
trustpilot.com
Sep 30, 2025
Fast professional response after a…
Fast professional response after...
T
TANITH HOLMAN
trustpilot.com
Sep 30, 2025
I had an issue with my order (my own…
I had an issue with my order (my own fault) of which I emailed straight away and Kaye...
S
Susan
trustpilot.com
Sep 30, 2025
Excellent Service. I ordered the extra large Dairy Milk…
I ordered the extra large Dairy Milk bar which, unfortunately, upon delivery was found to be broken in several places. I contacted customer service an...
E
Emma Wilson
trustpilot.com
Sep 30, 2025
Kaye helped me sort out a delivery…
Kaye helped me sort out a delivery error quickly and easily. It was a negative purcha...
P
Paul Vuckovic
trustpilot.com
Sep 30, 2025
CUSTOMER SERVICE
BECKY WHO I SPOKE WITH WAS ABSOLUTELY BRILLIANT NOTHING WAS TOO MUCH...
M
Margaret Yale
trustpilot.com
Sep 30, 2025
Probably my mistake but I could not…
Probably my mistake but I could not find the space in which to write a gift message when placing my on line order. I phones the help line and the girl...
D
Darren G
trustpilot.com
Sep 30, 2025
Great service from Kaye
Placed my 1st order today and was not sure I had got it right, quick email to the help line and Kaye responded within about 10 mins, she shared what I...
R
Richard
trustpilot.com
Sep 30, 2025
Resolved a delivery issue very…
Resolved a delivery issue very promptly! Had to change an imminent delivery...
N
Nicky G
trustpilot.com
Sep 30, 2025
Shout out to Kaye
I made a mistake with my order and also thought I had placed my order twice. I used the chatbot which immediately connected me with Kaye after a coupl...
J
John Haffenden
trustpilot.com
Sep 30, 2025
Ordered a Giant Toblerone as a gift and…
Ordered a Giant Toblerone as a gift and unfortunately arrived damaged. Suzanne was very helpful and arranged for...
L
Luke SB
trustpilot.com
Sep 30, 2025
Great Customer Service
Purchased a personalised gift for wife. The product arrived damaged in transit due to DPD. Thankfully, Becky the Customer Solutions Advisor...
A
Andy Tomlinson
trustpilot.com
Sep 30, 2025
Love Cadbury
Love Cadbury, always goes down well with our custome...
C
Consumer
trustpilot.com
Sep 30, 2025
Becky answered my query quickly and…
Becky answered my query quickly and...
M
Mr Qammar Funky
trustpilot.com
Sep 30, 2025
Amanda Mason
Amanda Mason, Customer Experience Manager, greatly assisted me today. Becky, kindly connected me with Amanda. As a new custom...
L
Laura
trustpilot.com
Sep 30, 2025
Great Customer Service
I regularly order 4 850g bars that are branded with our company logo and a message of thanks from our CEO, ordering and deliver is simple and when thi...
H
Hannah sands
trustpilot.com
Sep 30, 2025
Great service
I had a bit of confusion with the sh...
c
customer
trustpilot.com
Sep 30, 2025
Excellent customer service
I ordered an Oreo gift set and it was promptly delivered. However it turned up damaged. I emailed with photos my concern and Becky in the Customer sup...
S
Sue
trustpilot.com
Sep 30, 2025
Efficiently replaced order
I have recently ordered a few different gift boxes from Cadburys direct as they are well presented and well received. The service is also very quick O...
K
Karen Waters
trustpilot.com
Sep 30, 2025
I placed an order at 3:25 pm with…
I placed an order at 3:25 pm with Cadbury Gifts Direct for guaranteed next-day delivery. Despite this, my order wasn’t delivered, and I received no di...
Conclusion
Across these reviews Cadbury Gifts Direct is frequently credited for responsive customer support: named advisors (Becky, Kaye, Suzanne and others) are repeatedly mentioned as resolving order issues, arranging replacements or issuing refunds. A recurring issue is damage in transit; several reviewers received damaged items but most had replacements or refunds processed quickly. Website navigation is described as clear by some users, though a few experienced confusion around gift‑message fields or order placement. If you are ordering for a time‑sensitive event, consider confirming tracking and delivery guarantees with customer services before purchase.