Across these reviews Cadbury Gifts Direct is frequently credited for responsive customer support: named advisors (Becky, Kaye, Suzanne and others) are repeatedly mentioned as resolving order issues, arranging replacements or issuing refunds. A recurring issue is damage in transit; several reviewers received damaged items but most had replacements or refunds processed quickly. Website navigation is described as clear by some users, though a few experienced confusion around gift‑message fields or order placement. If you are ordering for a time‑sensitive event, consider confirming tracking and delivery guarantees with customer services before purchase.
Examples from available reviews (Jan 2023 – Feb 2026).
Overall, the purchase experience was smooth and the chocolates excellent.
“Everything arrived neatly packaged and in pristine condition.”
Becky promptly resolved delivery damage to my Dairy Milk order satisfactorily.
“received a very prompt response from Becky.”
Helpful, knowledgeable agent assisted me in placing an international order.
“Suzanne was so helpful”
Order not delivered and customer service would not provide a tracking number.
“I received no dispatch email.”
Reviewers praise rapid, helpful customer service; advisors (Becky, Kaye, Suzanne) resolved order, delivery and replacement issues promptly.
Reviewers rarely mention price or value; there is insufficient feedback in these reviews to assess perceived value for money.
Several reviewers described the website as easy to use and categories clear, though a few noted missing gift‑message fields or ordering uncertainty.
Multiple reviewers received items damaged in transit; most such incidents resulted in a replacement or refund. One review praised chocolate quality on arrival.
Customers report quick, clear communication by phone, email and chatbot; staff provide timely updates and confirm replacements, refunds or delivery changes.
Most reviewers report a positive overall outcome after customer support intervention; one reviewer reported an unresolved failed guaranteed next‑day delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased some chocolate gifts from Cadbury Gifts Direct and I have to say, it was a delightful experience. The website is very easy to use, with clear categories and an intuitive search function that made finding the perfect gift a breeze.
The selection of products on offer is impressive as well - there are individual bars, hampers, personalised presents and more for every occasion. Everything arrived neatly packaged and in pristine condition. The quality of the chocolate itself was exceptional - rich, creamy and delicious in every bite.
In addition to their product offerings, Cadbury Gifts Direct also offers excellent customer service; they responded promptly to my queries via email and were very helpful in resolving any issues I had with my order.
Overall, I would highly recommend Cadbury Gifts Direct if you're looking for high-quality chocolate gifts for any occasion - their extensive range of products combined with excellent customer service makes them stand out among other online retailers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cadbury Gifts Direct is the online retail arm that sells Cadbury-branded chocolate gifts in the UK, offering bars, hampers, personalised presents and corporate-branded products. The service supports online ordering, customisation for occasions and bulk or corporate orders, with customer support via phone, email and chatbot. Consumers researching reviews typically look for delivery reliability, gift presentation, and responsiveness of customer service.