Customers mostly mention delivery failures, payment errors, and refunds that are slow or never arrive. Some reviews say delivery was quick and the food turned up hot and well prepared. Multiple people report unauthorised charges or timed-out payments that still showed up on bank statements. Several reviewers say support did not respond or was not helpful when this happened.
Examples from available reviews (Aug 2024 – Mar 2026).
Received meat in a vegetarian order and Foodhub refused help.
“I ordered vegetarian food, it came filled with meat.”
Company charged customer's account and refund pending.
“I've never heard of this company they took 33.62 gbd out of my account 3 days ago”
No delivery and Foodhub didn't respond to live chat.
“Nothing was delivered, Foodhub would not respond to their live chat”
Fast delivery and good quality pizzas with pleasant staff.
“Fast delivery Good quality food Always piping hot”
Multiple reviewers describe deliveries arriving late or cold, or turning up with the wrong items or missing parts of the order. Several people say orders were cancelled after payment, or that refunds took a long time. A minority praise fast delivery with food arriving piping hot.
Most complaints tie poor value to cold food, missing items, and refunds that were withheld or very small. A few reviewers mention partial refunds that felt too low for the problem. Some positive comments about good-tasting meals suggest the value feels acceptable when orders arrive as expected.
Several reviews point to usability issues that led to cancellations, including restaurants shown as available when they were not. Some users say restaurant delivery locations were not up to date on the platform, leading to failed orders. A small number note booking or reservation availability did not match capacity on site.
Many complaints focus on meal quality, including bland desserts and food described as inedible. Other reviewers report well-prepared dishes, especially piping-hot pizzas, and generally good taste. Missing sides and incorrect meal contents come up repeatedly.
Several reviewers say customer support did not respond, including live chat that did not work. Multiple accounts describe payment timeouts that still resulted in bank debits, followed by delayed refunds. One isolated review alleges misleading sales and a lack of accountability.
Reviews show a clear split between a number of five-star experiences with timely, hot food and a larger set of low-rated reports about fulfilment failures and payment issues. Many negative reviews focus more on delivery and getting money back than on taste alone. A small share of customers report acceptable results when delivery and support work properly.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Quotes shortened · As of: March 2026
Received meat in a vegetarian order and Foodhub refused help.
“I ordered vegetarian food, it came filled with meat.”
Order arrived over an hour late and was cold.
“Food was over a hour late and cold very disappointed”
Sticky toffee trifle was bland and didn't taste of sticky toffee.
“Was very disappointed, tasted nothing like sticky toffee was more like a bit of cake.”
Fast delivery and good quality pizzas with pleasant staff.
“Fast delivery Good quality food Always piping hot”
Seller alleges misleading sales, technical failures, and no accountability.
“Worst Decision for My Business – Misleading Sales, Technical Failures & No Accountability”
No delivery and Foodhub didn't respond to live chat.
“Nothing was delivered, Foodhub would not respond to their live chat”
Food tasted good and was good quality.
“taste is good and good quality”
Company charged customer's account without authorisation.
“I never heard this company before, they been taking money out my account when I done no purchase.”
Customer has waited a week without receiving a refund.
“I've been waiting a week for a refund. Don't use this company!”
Company charged customer's account and refund pending.
“I've never heard of this company they took 33.62 gbd out of my account 3 days ago”
Payment timed out but bank shows charge; awaiting refund.
“Absolutely useless, my payment went to gateway then timed out, checked my bank £ 31.75 came out”
Reviewer asserts the company is a scam and refunds never returned.
“BIG SCAM. AVOID AT ALL COST AS YOU WILL NEVER GET YOUR MONEY BACK.”
Received cold food and only a £3 refund from restaurant.
“they offered me £3 refund and Delfino wouldn’t give us anything back as all the food was delivered cold!”
Waited 1.5 hours for cold food and partial refund.
“Waited 1.5 hours for cold food.”
Order cancelled and refund withheld without clear explanation.
“Food order got cancelled after 20 minutes and taking my money.”
Reviewer experienced very poor consumer-facing service.
“I have never experienced such poor service on the consumer side!!!”
Orders cancelled because restaurants' delivery locations weren't updated causing refund delays.
“Don’t use as they don’t update their restaurant’s delivery locations”
Meals were poor quality and missing ordered items like chips.
“The most disgusting food I have ever eaten”
Site showed availability but reservation wasn't confirmed and venue had no space.
“The place had no space tonight.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Real Food Hub runs an online platform linking customers with restaurants and food vendors. People can order on the web or mobile for delivery or collection. The platform shows menus, takes payment, and sends orders to partner outlets. Restaurants can set up listings and handle orders using merchant tools. The site also lists contact options and merchant sign-up details for partners and customers.