Customers often praise store teams for friendly, knowledgeable help and wine recommendations matched to their tastes. Many mention quick click-and-collect and easy browsing in shop. Several reviews describe fulfilment and communication problems, including missing or broken deliveries and callbacks that never happen. Some also report checkout issues, such as vouchers not being accepted or shelf discounts not showing at the till.
Examples from available reviews (Jan 2021 – Mar 2026).
Liam at Haslemere gave brilliant food-and-wine pairing advice.
“Brilliant pairing advice from Liam @ Haslemere store.”
Kendal team very knowledgeable, professional and welcoming.
“You have an amazing team in Kendal!”
Courier delivered broken bottles and company did not assist.
“a box of broken wine bottles in my drive”
Reviews often single out staff knowledge, tastings, food-and-wine pairing tips, and recommendations tailored to the customer. Many branch-level comments name teams or individual employees for quick, helpful service. A smaller number describe rude or unhelpful encounters that derailed purchases.
Many customers mention competitive prices and good-value in-store deals. Several ask for clearer loyalty rewards and describe vouchers or promotions that were not accepted at checkout. A few reports say shelf reductions did not carry through to the till, leading to repeated overcharging.
Customers describe easy in-store browsing, smooth click-and-collect, and tasting counters that add value. Some find the mobile app awkward and want a proper basket and simpler navigation. Several reviews also mention turning up to find promoted items out of stock.
Several reviews praise particular wines for flavour and how well they work with food. Others express frustration when favourite lines are discontinued or replaced with lower-quality substitutes. Multiple complaints also describe deliveries arriving with broken bottles.
Many reviews mention missed callbacks, emails that go unanswered, and branch messages that are not returned. Customers also describe orders cancelled without explanation, deliveries arriving only partly fulfilled, and inconsistent handling of substitutions. In multiple cases, reviews also criticise delivery staff behaviour and local drop-off practices.
Reviews show a clear split: strong satisfaction with in-store visits, and low satisfaction when fulfilment and aftercare go wrong. Good store service often leads to enthusiastic recommendations, while problems with delivery, refunds, and communication trigger sharp complaints. Overall impressions appear to hinge on orders being fulfilled properly and post-sale messages being answered.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Liam at Haslemere gave brilliant food-and-wine pairing advice.
“Brilliant pairing advice from Liam @ Haslemere store.”
Liam at Haslemere gave brilliant food-and-wine pairing advice.
“Brilliant pairing advice from Liam @ Haslemere store.”
Knowledgeable service; requests that local beer is stocked.
“Very good knowledgeable service.”
Knowledgeable service; requests that local beer is stocked.
“Very good knowledgeable service.”
Kind, helpful staff at Preston store would prompt a return visit.
“The lady at Preston was very kind and helpful”
Kind, helpful staff at Preston store would prompt a return visit.
“The lady at Preston was very kind and helpful”
Click and collect at Thame was quick, well-priced and convenient.
“ready to collect within a couple of hours.”
Click and collect at Thame was quick, well-priced and convenient.
“ready to collect within a couple of hours.”
Kendal team very knowledgeable, professional and welcoming.
“You have an amazing team in Kendal!”
Kendal team very knowledgeable, professional and welcoming.
“You have an amazing team in Kendal!”
Colchester team confirmed order and made a cheerful, helpful delivery.
“The service from the Majestic Colchester team was as always, superb.”
Colchester team confirmed order and made a cheerful, helpful delivery.
“The service from the Majestic Colchester team was as always, superb.”
The reviewer says they always love Majestic.
“I always love majestic”
The reviewer says they always love Majestic.
“I always love majestic”
Good prices and very pleasant, helpful staff.
“Good prices, staff extremely pleasant and helpful.”
Good prices and very pleasant, helpful staff.
“Good prices, staff extremely pleasant and helpful.”
Chester branch impressed with selection and speedy, personable online deliveries.
“My goodness what a great company!”
Chester branch impressed with selection and speedy, personable online deliveries.
“My goodness what a great company!”
Brilliant, lovely staff in Carlisle, a credit to Majestic.
“Staff were brilliant and lovely a credit to majestic”
Brilliant, lovely staff in Carlisle, a credit to Majestic.
“Staff were brilliant and lovely a credit to majestic”
Knowledgeable, helpful staff are praised.
“Knowledgeable, helpful staff”
Staff are knowledgeable and helpful to customers.
“Knowledgeable, helpful staff”
Regular visits to Braintree praised for knowledgeable, extremely helpful staff.
“I use Braintree shop regularly, all the staff are very knowledgeable and extremely helpful, it’s a pleasure to go there, and not just for the wine.”
Reviewer regularly visits Braintree and praises helpful, knowledgeable staff.
“all the staff are very knowledgeable and extremely helpful”
Staff are consistently friendly, knowledgeable and helpful.
“The staff are always friendly , knowledgeable and helpful .”
Staff are consistently friendly, knowledgeable and helpful.
“The staff are always friendly , knowledgeable and helpful .”
Good stock, friendly helpful staff; consistently good Yeovil experience.
“Great choice and excellent staff.”
Store offers great choice, helpful staff, and reliable stock.
“Great choice and excellent staff.”
Staff were helpful throughout the visit from arrival to departure.
“So helpful from the moment going in to leaving”
Staff are helpful from arrival until leaving.
“So helpful from the moment going in to leaving”
Friendly, knowledgeable staff offer tailored advice and helpful alternatives.
“The staff are always so friendly, immensely knowledgeable, ready to help”
Reviewer enjoys helpful, knowledgeable staff who suggest alternatives.
“The staff are always so friendly, immensely knowledgeable, ready to help and give their advice.”
Weekly visits; friendly staff and easy same-day online case pickup.
“Most often a weekly visit when very well looked after”
Visits weekly and is well looked after; online case pickup was easy.
“was amazed at how easy it was.”
Staff helpful but voucher expired and management refused to honour it.
“i had a voucher for£13.50 that had expired by 4 days”
Staff were helpful but voucher just expired and was not honoured.
“Was told no nothing could be done and other customers had made the same comment.”
Causewayside staff provide top-notch service; new bottles and loyalty praised.
“the staff at Causewayside, Edinburgh are top-notch with service and advice”
New bottles available and staff at Causewayside provide top-notch service and advice.
“staff at Causewayside, Edinburgh are top-notch with service and advice.”
East Dulwich branch staff praised as great.
“Great staff at the East Dulwich branch”
East Dulwich branch has great staff.
“Great staff at the East Dulwich branch”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Majestic Wine is a UK specialist retailer selling wine, beer, and spirits. It runs shops across the United Kingdom alongside an online store with home delivery and click-and-collect. Many branches have tasting counters and trained wine advisors who help customers choose bottles and match them with food. Online, shoppers can buy single bottles, mixed cases, or larger quantities, with product descriptions and tasting notes.