Reviews show Majestic Wine is widely appreciated for knowledgeable, helpful staff and a broad wine selection, supporting both in-store browsing and online ordering. Many customers praise quick delivery and reasonable pricing, but some report missed promotional offers at checkout or bottles that were past their best. Several reviewers specifically flag mobile app and checkout/cart issues, so check the cart and offers before completing an order. If stock or quality is a concern, ask store staff about availability and recent deliveries, as staff recommendations are a frequent positive in reviews.
Examples from available reviews (Jan 2021 – Feb 2026).
Helpful staff and an easy website made the purchase enjoyable.
“The best part of my experience with Majestic Wine though was how knowledgeable their staff are about the products they sell.”
App is clunky and needs a proper cart and simpler design.
“Excellent variety of wines but they need to upgrade their app”
Staff were brusque and a discounted bottle was past its best.
“The staff in the store yesterday were a little brusque.”
Attentive staff offered tastings and followed up about restocked wine.
“we were very well looked after from the minute my wife and I walked into the Southend on Sea store”
Most reviews praise in-store staff for knowledge, helpfulness and quick service; isolated reports describe brusque or less-welcoming behaviour.
Several reviewers mention reasonable or competitive pricing and offers, while a few report missed discounts or bottles not worth full price.
Website and ordering are often described as straightforward, but reviewers report mobile app limitations and occasional checkout/cart or offer-application issues.
Many reviewers note a broad selection and good quality; a minority report bottles past their best or substitutes that did not meet expectations.
Reviewers describe helpful phone and chat interactions and restock calls, but the sample mentioning communication is relatively small.
Most reviewers report a positive overall experience, citing helpful staff and convenient delivery or ordering; a few note mixed or negative incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Liam at Haslemere gave brilliant food-and-wine pairing advice.
“Brilliant pairing advice from Liam @ Haslemere store.”
Liam at Haslemere gave brilliant food-and-wine pairing advice.
“Brilliant pairing advice from Liam @ Haslemere store.”
Knowledgeable service; requests that local beer is stocked.
“Very good knowledgeable service.”
Knowledgeable service; requests that local beer is stocked.
“Very good knowledgeable service.”
Kind, helpful staff at Preston store would prompt a return visit.
“The lady at Preston was very kind and helpful”
Kind, helpful staff at Preston store would prompt a return visit.
“The lady at Preston was very kind and helpful”
Click and collect at Thame was quick, well-priced and convenient.
“ready to collect within a couple of hours.”
Click and collect at Thame was quick, well-priced and convenient.
“ready to collect within a couple of hours.”
Kendal team very knowledgeable, professional and welcoming.
“You have an amazing team in Kendal!”
Kendal team very knowledgeable, professional and welcoming.
“You have an amazing team in Kendal!”
Colchester team confirmed order and made a cheerful, helpful delivery.
“The service from the Majestic Colchester team was as always, superb.”
Colchester team confirmed order and made a cheerful, helpful delivery.
“The service from the Majestic Colchester team was as always, superb.”
The reviewer says they always love Majestic.
“I always love majestic”
The reviewer says they always love Majestic.
“I always love majestic”
Good prices and very pleasant, helpful staff.
“Good prices, staff extremely pleasant and helpful.”
Good prices and very pleasant, helpful staff.
“Good prices, staff extremely pleasant and helpful.”
Chester branch impressed with selection and speedy, personable online deliveries.
“My goodness what a great company!”
Chester branch impressed with selection and speedy, personable online deliveries.
“My goodness what a great company!”
Brilliant, lovely staff in Carlisle, a credit to Majestic.
“Staff were brilliant and lovely a credit to majestic”
Brilliant, lovely staff in Carlisle, a credit to Majestic.
“Staff were brilliant and lovely a credit to majestic”
Knowledgeable, helpful staff are praised.
“Knowledgeable, helpful staff”
Staff are knowledgeable and helpful to customers.
“Knowledgeable, helpful staff”
Regular visits to Braintree praised for knowledgeable, extremely helpful staff.
“I use Braintree shop regularly, all the staff are very knowledgeable and extremely helpful, it’s a pleasure to go there, and not just for the wine.”
Reviewer regularly visits Braintree and praises helpful, knowledgeable staff.
“all the staff are very knowledgeable and extremely helpful”
Staff are consistently friendly, knowledgeable and helpful.
“The staff are always friendly , knowledgeable and helpful .”
Staff are consistently friendly, knowledgeable and helpful.
“The staff are always friendly , knowledgeable and helpful .”
Good stock, friendly helpful staff; consistently good Yeovil experience.
“Great choice and excellent staff.”
Store offers great choice, helpful staff, and reliable stock.
“Great choice and excellent staff.”
Staff were helpful throughout the visit from arrival to departure.
“So helpful from the moment going in to leaving”
Staff are helpful from arrival until leaving.
“So helpful from the moment going in to leaving”
Friendly, knowledgeable staff offer tailored advice and helpful alternatives.
“The staff are always so friendly, immensely knowledgeable, ready to help”
Reviewer enjoys helpful, knowledgeable staff who suggest alternatives.
“The staff are always so friendly, immensely knowledgeable, ready to help and give their advice.”
Weekly visits; friendly staff and easy same-day online case pickup.
“Most often a weekly visit when very well looked after”
Visits weekly and is well looked after; online case pickup was easy.
“was amazed at how easy it was.”
Staff helpful but voucher expired and management refused to honour it.
“i had a voucher for£13.50 that had expired by 4 days”
Staff were helpful but voucher just expired and was not honoured.
“Was told no nothing could be done and other customers had made the same comment.”
Causewayside staff provide top-notch service; new bottles and loyalty praised.
“the staff at Causewayside, Edinburgh are top-notch with service and advice”
New bottles available and staff at Causewayside provide top-notch service and advice.
“staff at Causewayside, Edinburgh are top-notch with service and advice.”
East Dulwich branch staff praised as great.
“Great staff at the East Dulwich branch”
East Dulwich branch has great staff.
“Great staff at the East Dulwich branch”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Majestic Wine is a UK-based specialist wine retailer operating both physical shops and an online store. It sells a wide range of wines and related products, and provides services such as online ordering, home delivery and in-store customer assistance. Consumers researching Majestic Wine commonly look for information on staff expertise, product range, pricing and the retailer’s app or website ordering experience.