Reviews Analysed
21
We Collect & Analyse Reviews
Majestic Wine
Experiences & Reviews
Majestic Wine is a UK-based specialist wine retailer operating both physical shops and an online store. It sells a wide range of wines and related products, and provides services such as online ordering, home delivery and in-store customer assistance. Consumers researching Majestic Wine commonly look for information on staff expertise, product range, pricing and the retailer’s app or website ordering experience.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
15d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviews praise in-store staff for knowledge, helpfulness and quick service; isolated reports describe brusque or less-welcoming behaviour.
Share
Strong
31%
💰
Value for money
Several reviewers mention reasonable or competitive pricing and offers, while a few report missed discounts or bottles not worth full price.
Share
Mixed
8%
⚡
User experience
Website and ordering are often described as straightforward, but reviewers report mobile app limitations and occasional checkout/cart or offer-application issues.
Share
Mixed
7%
🔧
Product quality
Many reviewers note a broad selection and good quality; a minority report bottles past their best or substitutes that did not meet expectations.
Share
Strong
15%
📞
Communication
Reviewers describe helpful phone and chat interactions and restock calls, but the sample mentioning communication is relatively small.
Share
Mixed
7%
⭐
Overall experience
Most reviewers report a positive overall experience, citing helpful staff and convenient delivery or ordering; a few note mixed or negative incidents.
Share
Strong
33%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
A Five-Star Experience
"I recently purchased wine online from Majestic Wine and I must say that my experience was nothing short of amazing. The variety of wines available is astounding, and the website is user-friendly which made it easy to find exactly what I was looking for. Not only did the website offer a wide selection, but their prices were also very reasonable. Shipping was quick, secure and without any issues. The best part of my experience with Majestic Wine though was how knowledgeable their staff are about the products they sell. Before placing my order, I had some questions regarding different types of Bordeaux wines they offer; so I reached out to customer support via chat feature on their website. The representative who assisted me knew everything there is to know about each kind of wine! They were able to help me understand nuances in flavor between several different bottles based on my preferences resulting in a delightful purchase experience. All things considered, If you're looking for quality wines at affordable prices then look no further than Majestic Wine!"
Lauriane
Collected.reviews
Aug 06, 2022
Featured for: Covers web, prices, chat, delivery
App needs work
"Excellent variety of wines but they need to upgrade their app to a fully functioning app with a cart...."
Truth be told
Trustpilot
Sep 30, 2025
Featured for: Explicit app UX criticism
The staff in the store yesterday were a…
"The staff in the store yesterday were a little brusque. We did not need help but their general attitude to customers was not overly welcoming...."
Bradmina
Trustpilot
Sep 30, 2025
Featured for: Negative: staff brusque and quality
Excellent wine selection with very helpful and attentive staff.
"we were very well looked after from the minute my wife and I walked into the Southend on Sea store on Saturday. We love the idea of having a little ti..."
Gary Mitchell
Trustpilot
Sep 30, 2025
Featured for: Positive in-store help and restock call
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
Truth be told
trustpilot.com
Sep 30, 2025
App needs work
Excellent variety of wines but they need to upgrade their app to a fully functioning app with a cart....
G
Gary Mitchell
trustpilot.com
Sep 30, 2025
Excellent wine selection with very helpful and attentive staff.
we were very well looked after from the minute my wife and I walked into the Southend on Sea store on Saturday. We love the idea of having a little ti...
D
David Porritt
trustpilot.com
Sep 30, 2025
Customer Comments
Buying wine at Rugby or Leamington Spa is an easy experience. Good choice of grapes, knowledgea...
m
mr simmonds
trustpilot.com
Sep 30, 2025
Blackheath branch has a very good range…
Blackheath branch has a very good range of wines, both in choice and price. Staff helpful a...
J
Jeni Smith
trustpilot.com
Sep 30, 2025
Always great at Majestic in Falmouth
Always great at Ma...
M
Mrs Anne Elliott
trustpilot.com
Sep 30, 2025
very helpful staff helping your…
very helpful staff helping your recovery in my opinion….. had very poor experience two years...
K
Kate Taylor
trustpilot.com
Sep 30, 2025
Excellent staff Sue and Steve at the…
Excellent staff Sue and Steve at the Grantham store are knowledgeable, friendly and always ma...
B
Bradmina
trustpilot.com
Sep 30, 2025
The staff in the store yesterday were a…
The staff in the store yesterday were a little brusque. We did not need help but their general attitude to customers was not overly welcoming....
P
Paul
trustpilot.com
Sep 30, 2025
Wonderful service!
I usually buy supermarket wine, but decided to pop into Majestic in Guildford for a change. Was s...
P
Philomena Gabrielle Coates
trustpilot.com
Sep 30, 2025
Excellent service very pleasant on the…
Excellent service very pleasant on the phone also very polite and kind...
M
Mrs Rogers
trustpilot.com
Sep 30, 2025
Polite
Polite, efficient ….o...
T
Timothy Bell
trustpilot.com
Sep 30, 2025
It's really simple: it's the team!
It's really simple: it's the team! Majestic is made by the exceptional quality and empathy of its team and the sheer pleasure of spending time browsin...
P
Pete L
trustpilot.com
Sep 30, 2025
Excellent
Excellent, knowledge and friendly staff. Great to have a taste of wine while...
T
Toby
trustpilot.com
Sep 30, 2025
I’m a loyal customer of Majestic but…
I’m a loyal customer of Majestic but sometimes shop elsewhere. I like the selection and always appreciate the staffs expertise. However, I do thi...
A
Adrian Binfield
trustpilot.com
Sep 30, 2025
Always exceptional service
The knowledge of the team, the warm welcome, friendly and pr...
J
John Soper
trustpilot.com
Sep 30, 2025
The good and not so good.
Range and quality are exceptional and pricing is reasonably competitive. I wish the £20 offer I'd received was automatically flagged up at checkout an...
R
RJA
trustpilot.com
Sep 30, 2025
Very helpful and knowledgeable Staff.
Very helpful and k...
A
Andy
trustpilot.com
Sep 30, 2025
The Haslemere team are fantastic and…
The Haslemere team are fantastic and al...
R
ROSE SIDNEY
trustpilot.com
Sep 30, 2025
MAJESTIC MY NO.1
My go to for wine, fast, no hanging about! Easy to order and quick to deliver...
m
michael
trustpilot.com
Sep 30, 2025
Great staff and service
Great staff and service, all very helpful. For me, my favourite Jadot...
Conclusion
Reviews show Majestic Wine is widely appreciated for knowledgeable, helpful staff and a broad wine selection, supporting both in-store browsing and online ordering. Many customers praise quick delivery and reasonable pricing, but some report missed promotional offers at checkout or bottles that were past their best. Several reviewers specifically flag mobile app and checkout/cart issues, so check the cart and offers before completing an order. If stock or quality is a concern, ask store staff about availability and recent deliveries, as staff recommendations are a frequent positive in reviews.