Customers often praise store teams for friendly, knowledgeable help and wine recommendations matched to their tastes. Many mention quick click-and-collect and easy browsing in shop. Several reviews describe fulfilment and communication problems, including missing or broken deliveries and callbacks that never happen. Some also report checkout issues, such as vouchers not being accepted or shelf discounts not showing at the till.
Examples from available reviews (Jan 2021 – Mar 2026).
Liam at Haslemere gave brilliant food-and-wine pairing advice.
“Brilliant pairing advice from Liam @ Haslemere store.”
Kendal team very knowledgeable, professional and welcoming.
“You have an amazing team in Kendal!”
Courier delivered broken bottles and company did not assist.
“a box of broken wine bottles in my drive”
Reviews often single out staff knowledge, tastings, food-and-wine pairing tips, and recommendations tailored to the customer. Many branch-level comments name teams or individual employees for quick, helpful service. A smaller number describe rude or unhelpful encounters that derailed purchases.
Many customers mention competitive prices and good-value in-store deals. Several ask for clearer loyalty rewards and describe vouchers or promotions that were not accepted at checkout. A few reports say shelf reductions did not carry through to the till, leading to repeated overcharging.
Customers describe easy in-store browsing, smooth click-and-collect, and tasting counters that add value. Some find the mobile app awkward and want a proper basket and simpler navigation. Several reviews also mention turning up to find promoted items out of stock.
Several reviews praise particular wines for flavour and how well they work with food. Others express frustration when favourite lines are discontinued or replaced with lower-quality substitutes. Multiple complaints also describe deliveries arriving with broken bottles.
Many reviews mention missed callbacks, emails that go unanswered, and branch messages that are not returned. Customers also describe orders cancelled without explanation, deliveries arriving only partly fulfilled, and inconsistent handling of substitutions. In multiple cases, reviews also criticise delivery staff behaviour and local drop-off practices.
Reviews show a clear split: strong satisfaction with in-store visits, and low satisfaction when fulfilment and aftercare go wrong. Good store service often leads to enthusiastic recommendations, while problems with delivery, refunds, and communication trigger sharp complaints. Overall impressions appear to hinge on orders being fulfilled properly and post-sale messages being answered.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
App is clunky and needs a proper cart and simpler design.
“Excellent variety of wines but they need to upgrade their app”
Attentive staff offered tastings and followed up about restocked wine.
“we were very well looked after from the minute my wife and I walked into the Southend on Sea store”
Easy in-store experience with good choice, knowledgeable staff and free parking.
“Buying wine at Rugby or Leamington Spa is an easy experience.”
Blackheath store has wide, well-priced wine selection and helpful staff.
“Blackheath branch has a very good range of wines”
Consistently great experience at the Falmouth Majestic store.
“Always great at Majestic in Falmouth”
Helpful, welcoming female staff restored faith after prior poor experience.
“your female staff are particularly welcoming and obliging”
Sue and Steve at Grantham are knowledgeable, friendly and give great recommendations.
“Excellent staff Sue and Steve at the Grantham store are knowledgeable”
Staff were brusque and a discounted bottle was past its best.
“The staff in the store yesterday were a little brusque.”
Hannah in Guildford provided passionate, infectious wine service.
“Was served by the wonderful Hannah”
Very polite, professional and pleasant telephone service, especially from John.
“Excellent service very pleasant on the phone”
Staff were polite and efficient, meeting expectations.
“Polite, efficient....one can’t ask for more!”
Exceptional team provides knowledgeable, enjoyable in-store browsing and wine discussions.
“It's really simple: it's the team!”
Knowledgeable, friendly staff and enjoyable tasting made for a pleasurable experience.
“Great to have a taste of wine while discussing the purchases.”
Good selection and staff expertise but wants loyalty rewards and incentives.
“there should be more incentives/discounts/rewards for ongoing customer loyalty”
The knowledge of the team, warm welcome and professional service at Fkeet store.
“The knowledge of the team, the warm welcome, friendly and professional service”
Excellent range and competitive pricing; disappointed an unused £20 offer wasn't flagged.
“I wish the £20 offer I'd received was automatically flagged up at checkout”
Staff were very helpful and knowledgeable.
“Very helpful and knowledgeable Staff.”
Haslemere team are fantastic and readily provide recommendations.
“The Haslemere team are fantastic and always ready to help with recommendations”
Fast, easy ordering and quick home delivery make Majestic my go-to.
“Easy to order and quick to deliver your favourite wine to your door!”
Helpful staff, but favourite wine discontinued and substitutes unsatisfactory.
“my favourite Jadot Macon Rouge is no longer available.”
Majestic's Alsace Pinot Blanc is dry, fruity and a wonderful partner to good company.
“Properly chilled it's dry, fruity and a wonderful partner to good company.”
Tasting counter well-stocked and staff (Megan) provided helpful advice.
“Really good advice and friendly help from Megan and some good value deals on offer.”
Manager treated reviewer rudely over tasting pour, causing them to leave without buying.
“he coldly and rudely told me to pour some back into the bottle”
Staff were nice and helpful and replaced the borrowed wine.
“The staff were so nice and helpful.”
Failed to receive a callback from Warrington branch after three days.
“Left a message and waiting for a call back!”
Employee Joe in Cobham was helpful, professional and knowledgeable.
“he was helpful, professionally and knowledgeable, he was fantastic.”
Employee Joe in Cobham was helpful, professional and knowledgeable.
“he was helpful, professionally and knowledgeable, he was fantastic.”
Manual shelf reductions sometimes don't reach tills, causing repeated overcharges.
“human error meant we were overcharged at the tills FOUR TIMES!”
I recently purchased wine online from Majestic Wine and I must say that my experience was nothing short of amazing. The variety of wines available is astounding, and the website is user-friendly which made it easy to find exactly what I was looking for.
Not only did the website offer a wide selection, but their prices were also very reasonable. Shipping was quick, secure and without any issues.
The best part of my experience with Majestic Wine though was how knowledgeable their staff are about the products they sell. Before placing my order, I had some questions regarding different types of Bordeaux wines they offer; so I reached out to customer support via chat feature on their website. The representative who assisted me knew everything there is to know about each kind of wine! They were able to help me understand nuances in flavor between several different bottles based on my preferences resulting in a delightful purchase experience.
All things considered, If you're looking for quality wines at affordable prices then look no further than Majestic Wine!
Several bottles were missing and company was unaware of non-delivery.
“Several bottles of wine missing (8) they didn't even know”
Company could not correct address and was unable to guarantee order safety.
“they would try to cancel my order but they could not guarantee.”
Milton Keynes branch failed to return calls or acknowledge emails.
“Sorry, very busy, please leave number, we'll ring back.”
Order was not sent properly; local delivery was poor and impolite.
“banged on the windows and left two very scruffy boxes on the doorstep”
Courier delivered broken bottles and company did not assist.
“a box of broken wine bottles in my drive”
Assistant refused to help source ice and displayed poor attitude.
“Appalling lack of service from young male assistant at Majestic Maidenhead.”
Wine quality is good but local store often lacks stock of offers.
“frequently being out of stock of wine on offer”
Delivery delayed and company cancelled order instead of expediting it.
“Really efficiently, they cancelled the order”
Orders mishandled, nominated delivery missed and unwanted substitution occurred.
“they substituted a bottle of Bollinger for a cheap bottle of of Zinfandel.”
Order not delivered, no explanation, refund not received and emails ignored.
“Wine order not delivered. No reason given.”
Order was only half fulfilled and company is unresponsive to contact attempts.
“My order today was only half the order paid for.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Majestic Wine is a UK specialist retailer selling wine, beer, and spirits. It runs shops across the United Kingdom alongside an online store with home delivery and click-and-collect. Many branches have tasting counters and trained wine advisors who help customers choose bottles and match them with food. Online, shoppers can buy single bottles, mixed cases, or larger quantities, with product descriptions and tasting notes.