Reviews show Majestic Wine is widely appreciated for knowledgeable, helpful staff and a broad wine selection, supporting both in-store browsing and online ordering. Many customers praise quick delivery and reasonable pricing, but some report missed promotional offers at checkout or bottles that were past their best. Several reviewers specifically flag mobile app and checkout/cart issues, so check the cart and offers before completing an order. If stock or quality is a concern, ask store staff about availability and recent deliveries, as staff recommendations are a frequent positive in reviews.
Examples from available reviews (Jan 2021 – Feb 2026).
Helpful staff and an easy website made the purchase enjoyable.
“The best part of my experience with Majestic Wine though was how knowledgeable their staff are about the products they sell.”
App is clunky and needs a proper cart and simpler design.
“Excellent variety of wines but they need to upgrade their app”
Staff were brusque and a discounted bottle was past its best.
“The staff in the store yesterday were a little brusque.”
Attentive staff offered tastings and followed up about restocked wine.
“we were very well looked after from the minute my wife and I walked into the Southend on Sea store”
Most reviews praise in-store staff for knowledge, helpfulness and quick service; isolated reports describe brusque or less-welcoming behaviour.
Several reviewers mention reasonable or competitive pricing and offers, while a few report missed discounts or bottles not worth full price.
Website and ordering are often described as straightforward, but reviewers report mobile app limitations and occasional checkout/cart or offer-application issues.
Many reviewers note a broad selection and good quality; a minority report bottles past their best or substitutes that did not meet expectations.
Reviewers describe helpful phone and chat interactions and restock calls, but the sample mentioning communication is relatively small.
Most reviewers report a positive overall experience, citing helpful staff and convenient delivery or ordering; a few note mixed or negative incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Order missing five bottles and no free replacement was offered.
“short of 27% or 5 out of 18 bottles”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Majestic Wine is a UK-based specialist wine retailer operating both physical shops and an online store. It sells a wide range of wines and related products, and provides services such as online ordering, home delivery and in-store customer assistance. Consumers researching Majestic Wine commonly look for information on staff expertise, product range, pricing and the retailer’s app or website ordering experience.