Customers often praise store teams for friendly, knowledgeable help and wine recommendations matched to their tastes. Many mention quick click-and-collect and easy browsing in shop. Several reviews describe fulfilment and communication problems, including missing or broken deliveries and callbacks that never happen. Some also report checkout issues, such as vouchers not being accepted or shelf discounts not showing at the till.
Examples from available reviews (Jan 2021 – Mar 2026).
Liam at Haslemere gave brilliant food-and-wine pairing advice.
“Brilliant pairing advice from Liam @ Haslemere store.”
Kendal team very knowledgeable, professional and welcoming.
“You have an amazing team in Kendal!”
Courier delivered broken bottles and company did not assist.
“a box of broken wine bottles in my drive”
Reviews often single out staff knowledge, tastings, food-and-wine pairing tips, and recommendations tailored to the customer. Many branch-level comments name teams or individual employees for quick, helpful service. A smaller number describe rude or unhelpful encounters that derailed purchases.
Many customers mention competitive prices and good-value in-store deals. Several ask for clearer loyalty rewards and describe vouchers or promotions that were not accepted at checkout. A few reports say shelf reductions did not carry through to the till, leading to repeated overcharging.
Customers describe easy in-store browsing, smooth click-and-collect, and tasting counters that add value. Some find the mobile app awkward and want a proper basket and simpler navigation. Several reviews also mention turning up to find promoted items out of stock.
Several reviews praise particular wines for flavour and how well they work with food. Others express frustration when favourite lines are discontinued or replaced with lower-quality substitutes. Multiple complaints also describe deliveries arriving with broken bottles.
Many reviews mention missed callbacks, emails that go unanswered, and branch messages that are not returned. Customers also describe orders cancelled without explanation, deliveries arriving only partly fulfilled, and inconsistent handling of substitutions. In multiple cases, reviews also criticise delivery staff behaviour and local drop-off practices.
Reviews show a clear split: strong satisfaction with in-store visits, and low satisfaction when fulfilment and aftercare go wrong. Good store service often leads to enthusiastic recommendations, while problems with delivery, refunds, and communication trigger sharp complaints. Overall impressions appear to hinge on orders being fulfilled properly and post-sale messages being answered.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Order missing five bottles and no free replacement was offered.
“short of 27% or 5 out of 18 bottles”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Majestic Wine is a UK specialist retailer selling wine, beer, and spirits. It runs shops across the United Kingdom alongside an online store with home delivery and click-and-collect. Many branches have tasting counters and trained wine advisors who help customers choose bottles and match them with food. Online, shoppers can buy single bottles, mixed cases, or larger quantities, with product descriptions and tasting notes.