Many customers applaud quick replacements and gift-ready presentation. Several reviews mention spoiled or corked bottles and refunds being refused. Delivery performance swings widely, from on-time arrivals to paid expedited orders turning up late. A few reviews also mention clunky website navigation, though most say ordering is simple.
Examples from available reviews (Feb 2019 – Feb 2026).
Cork was leaking; company promptly replaced with similar priced bottle.
“they immediately recognised the problem and offered to replace the bottle.”
50-year Armagnac was excellent, with quality gifts and fast delivery.
“I’m thrilled with the 50 year old Armagnac I ordered.”
Cork disintegrated, wine undrinkable, company refused refund.
“The cork had disintegrated and the wine was awful, completely unpalatable.”
Paid for Saturday delivery but it arrived late and no response.
“Paid the £12.99 to get Saturday delivery - was delivered the following Tuesday.”
Several reviews describe fast fixes, including next-day replacements for damaged bottles and boxes. Others report missed delivery promises, with paid expedited shipments arriving late or on the wrong day. A few reviewers also say items shown as available turned out to be out of stock.
Positive reviews tie the price to rare, older bottles and premium presentation that feels worth the cost. Negative accounts describe undrinkable wine and corks that fall apart, which reviewers see as obvious poor value. Gift packaging and accessories also come up in positive reviews as extra value.
Most reviewers say ordering and checkout are straightforward. One reviewer found the site difficult to navigate, so usability comes up as an occasional issue. Several accounts also highlight helpful phone support and personalised help.
Several customers report major quality problems, including mouldy or crumbling corks, vinegar-like flavours, mustiness, and incorrect labelling. Other reviewers describe excellent purchases, such as older Armagnac and hard-to-find whiskies. Overall, feedback splits between clear quality failures and well-kept rare bottles.
Many reviews praise clear, reassuring communication and proactive updates when issues are being fixed. Some customers say they heard nothing after delivery promises were missed, which added to their frustration. Strong communication comes up often, but silence appears repeatedly in negative stories.
Experiences split between happy buyers who get quick replacements and rare vintages, and unhappy buyers who receive spoiled bottles or late deliveries. When the company responds quickly, problems often get resolved fast. Missed delivery promises and poor bottle condition drive the harshest reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
Leaking bottle replaced next day after prompt, apologetic customer service.
“They arranged a replacement bottle to be delivered the next day.”
Port tasted musty and presentation made bottle appear too small.
“He said the port tasted musty.”
Beautifully presented gift; happy with product and replacement policy.
“Exceptional gift, beautifully presented.”
Phone conversation reassured me; order arrived as requested in lovely box.
“the product turned up as promised on the day I requested”
Seller advertised items not in stock and missed an important occasion.
“Seller advertises on Ebay items he doesn't have in stock.”
Customer service replaced a corked bottle and delivered a replacement promptly.
“they agreed to replace the bottle.”
They source Haig Gold Label Scotch Whisky, earning five stars.
“Anywhere that i can source Haig Gold Label Scotch Whisky gets five stars in my book.”
Quick delivery and responsive customer service resolved my giftcard error.
“selected next day delivery and it came the next day.”
Damaged presentation box replaced next day, customer service impressed.
“they sent out a new box for me which arrived the next day.”
Paid for expedited delivery but package arrived late and incomplete.
“The bottle did not arrive as contracted yesterday.”
Paid for Saturday delivery but it arrived late and no response.
“Paid the £12.99 to get Saturday delivery - was delivered the following Tuesday.”
Expected Monday delivery but it had still not arrived by Friday.
“My delivery was supposed to be on Monday it's now friday and my delivery is still to arrive.”
Arrived quickly, exactly what I wanted, with a lovely gift box.
“Loved the gift box it came in with the accessories!”
Cork disintegrated, wine undrinkable, company refused refund.
“The cork had disintegrated and the wine was awful, completely unpalatable.”
Cork was leaking; company promptly replaced with similar priced bottle.
“they immediately recognised the problem and offered to replace the bottle.”
Mouldy cork collapsed and wine tasted like vinegar, undrinkable.
“It tastes like vinegar and is completely undrinkable.”
Excellent communication and next-day delivery with great presentation.
“The communication and customer service was brilliant.”
Ordered in afternoon, received next day; lovely bottle and free gift box.
“No hassle at all, lovely bottle of wine!”
Cork disintegrated and the wine had turned to vinegar.
“The cork completely disintegrated when I tried to open it and the wine had turned to vinegar.”
50-year Armagnac was excellent, with quality gifts and fast delivery.
“I’m thrilled with the 50 year old Armagnac I ordered.”
Extensive selection of rare vintages and exceptional personalised service.
“that is the most exquisite wine shop I have ever encountered.”
Received wine with supermarket label; wine was dreadful and unsuitable.
“Needless to say the wine was dreadful!”
Promised next-day delivery failed and company gave no response.
“They promise "next day delivery if ordered before 14:00".”
Last-minute 1941 port delivered in time and delighted recipient.
“They could still deliver for Saturday !!!”
Your website is difficult to use, and it took me an unusually long time to find my father's favorite drink.
Please check if your team can make a little adjustment so that customers may locate what they're looking for.
Having said that, being the child of a single parent, I was so close to my father that I knew all of his favorite drinks and wines.
I had searched numerous websites for Monkey Shoulder + Complementary recipe tube and Glenrothes Vintage wine, and the outcome of my search was the most gorgeous wine shop I had ever seen.
The ordering process was straightforward, and I was able to finish my purchases in a couple of minutes.
I'm glad my item arrived early today since it will enable me to deliver it to my father in time for Christmas.
I appreciate your assistance.
Reviewer praises the site and its offers.
“Greater site and offers”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Vintage Wine Gifts sells aged wines, rare spirits, and curated gift sets. Its online shop lists bottles with the vintage, producer, and tasting notes. Customers can choose gift boxes and accessories for special occasions. The site supports online ordering and common payment methods, while customer support handles product and shipping questions.