Reviews Analysed
21
We Collect & Analyse Reviews
Prep Kitchen
Experiences & Reviews
Prep Kitchen is a prepared-meal delivery company that offers ready-to-heat meals through online ordering and a subscription model, with courier delivery and customer support for orders and plans.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
16d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Multiple reviewers report prompt, named customer-service staff resolving delivery or order issues quickly, often correcting courier faults and plan problems.
Share
Strong
17%
💰
Value for money
Several customers describe meals as affordable or 'worth it' and note filling portions; one reviewer disputes portion size and calls pricing unfair.
Share
Strong
9%
⚡
User experience
Users cite convenience: easy website, pauseable subscriptions, ready-to-heat packaging and rapid re-delivery; one report details an inability to cancel online.
Share
Strong
10%
🔧
Product quality
Most reviews praise taste, portion size, freshness and packaging; a single reviewer reports soggy vegetables, overly spicy dishes and small portions.
Share
Strong
19%
📞
Communication
Reviewers frequently name staff who replied promptly by email and arranged solutions; one reviewer says online instructions were misleading for account actions.
Share
Strong
18%
⭐
Overall experience
Overall sentiment is positive: many recommend the service for convenience and quality, with one outlier complaint focused on subscription management.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2025 – October 2025).
The Perfect PK!
"Prep Kitchen meals have been a game-changer for me I go for the balanced weight loss options, they’re saving me a lot of cooking and cleaning time in..."
Nazzie Khan
Trustpilot
Sep 30, 2025
Featured for: praises meal quality and convenience
Had a courier problem
"Had a courier problem. Rachel from Customer Services sorted a new delivery out,..."
PHOEBE
Trustpilot
Sep 30, 2025
Featured for: fast resolution after courier problem
Imposible to cancel subscription !
"While the food might be somewhat nutritionally balanced, the portions are ridiculously small – even my 13-year-old daughter stays hungry. Vegetables a..."
Egi
Trustpilot
Sep 30, 2025
Featured for: documents cancellation and portion issues
You must try
"I have tried a few prep places but none come close to the Prep Kitchen. Ultimately it's down to the large choice of meals which are al..."
Garry Mcilveen
Trustpilot
Sep 30, 2025
Featured for: mentions easy website and pausing
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
MichaelWeelo
Collected.reviews
Oct 02, 2025
Missions and Rewards
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N
Nigel E
trustpilot.com
Sep 30, 2025
First time using prep kitchen
First time using prep kitchen, but after contacting customer services over a mishap that I made , I rece...
N
Nazzie Khan
trustpilot.com
Sep 30, 2025
The Perfect PK!
Prep Kitchen meals have been a game-changer for me I go for the balanced weight loss options, they’re saving me a lot of cooking and cleaning time in...
S
Sandi Lambourn
trustpilot.com
Sep 30, 2025
First class customer service
First class customer service! Prompt, friendly and sorted out an issue immediately which was through no fault of Prep...
G
Garry Mcilveen
trustpilot.com
Sep 30, 2025
You must try
I have tried a few prep places but none come close to the Prep Kitchen. Ultimately it's down to the large choice of meals which are al...
P
PHOEBE
trustpilot.com
Sep 30, 2025
Had a courier problem
Had a courier problem. Rachel from Customer Services sorted a new delivery out,...
M
Megan Charley Harron
trustpilot.com
Sep 30, 2025
Great customer service
Very swift common sense...
K
Kali Jones
trustpilot.com
Sep 30, 2025
Excellent help and assistance with my…
Excellent help and assistance with my order and plan advice fro...
S
Sarah Russ
trustpilot.com
Sep 30, 2025
Great meals and brilliant customer service
Can’t fault the meals and when I’ve needed support I’ve been super happy with their customer service, par...
E
Egi
trustpilot.com
Sep 30, 2025
Imposible to cancel subscription !
While the food might be somewhat nutritionally balanced, the portions are ridiculously small – even my 13-year-old daughter stays hungry. Vegetables a...
P
Pete Rowan
trustpilot.com
Sep 30, 2025
Great Customer Service
After a few issues and numerous emails, both Jordan & Gemma were very helpful and got everything sorted ou...
M
Mr Matt Stabb
trustpilot.com
Sep 30, 2025
Lush food
Lush food, tasty and...
N
Natalie Wright
trustpilot.com
Sep 30, 2025
Ive tried several ready meal home…
Ive tried several ready meal home delivery companies and Prep Kitchen is def...
S
Sara Lightning
trustpilot.com
Sep 30, 2025
Fabulous meals and a great service
Fabulous meals and a great service Big thank...
K
Kathleen
trustpilot.com
Sep 30, 2025
Taste good and good quality
Taste good and good quality. Tried f...
D
DianePearson
trustpilot.com
Sep 30, 2025
Very Friendly and personal touch
Very Friendly and personal touch, got back quickly no stress.I was Sorry to leave Prep Kitchen but no longer needed them .But have gave my friends...
c
customer
trustpilot.com
Sep 30, 2025
Amazing customer service and meals…
Amazing customer service and the meals a...
D
Daniel Autumn
trustpilot.com
Sep 30, 2025
Absolutely shocking... in the best possible way.
I'm honestly just horrified... at just how GOOD Prep Kitchen is. I expected and wanted a run-of-the-mill meal delivery service but instead I've been s...
C
Christine
trustpilot.com
Sep 30, 2025
Superb dishes and great variety
Superb dishes and great variety. I have enjoyed all of the meals and had the luxury of not hav...
I
Iwo Skowronski
trustpilot.com
Sep 30, 2025
Great food and excellent customer service
I had the most wonderful experience at Prepkitchen! From the moment I joined the service was absolutely top-notch . But the real star of the show was...
Conclusion
Reviews show consistent praise for Prep Kitchen’s meals—many customers highlight taste, portion size and convenient, ready-to-heat packaging. Customer service is frequently mentioned by name, with multiple accounts of fast responses and problem resolution (for example re-deliveries after courier issues). A small number of reviews raise concerns about subscription cancellation, portion expectations and spiciness; those reviewers report difficulty with account controls and misleading on-screen instructions. Prospective customers should review cancellation and subscription settings before subscribing, consider spice/allergen notes when selecting meals, and contact customer support promptly if issues arise.