Reviews show consistent praise for Prep Kitchen’s meals—many customers highlight taste, portion size and convenient, ready-to-heat packaging. Customer service is frequently mentioned by name, with multiple accounts of fast responses and problem resolution (for example re-deliveries after courier issues). A small number of reviews raise concerns about subscription cancellation, portion expectations and spiciness; those reviewers report difficulty with account controls and misleading on-screen instructions. Prospective customers should review cancellation and subscription settings before subscribing, consider spice/allergen notes when selecting meals, and contact customer support promptly if issues arise.
Examples from available reviews (Sep 2025 – Feb 2026).
Meals offer high quality, great taste and convenient preparation.
“The quality, taste, and convenience are unmatched”
Customer service arranged next-day redelivery quickly on a Sunday.
“Rachel from Customer Services sorted a new delivery out”
Reports small portions, overly spicy dishes, and impossible subscription cancellation.
“Cancelling is not just difficult – it’s impossible.”
Wide meal selection, tasty options and an easy-to-use website.
“Website is easy to use and you can pause subscription with no hassles.”
Multiple reviewers report prompt, named customer-service staff resolving delivery or order issues quickly, often correcting courier faults and plan problems.
Several customers describe meals as affordable or 'worth it' and note filling portions; one reviewer disputes portion size and calls pricing unfair.
Users cite convenience: easy website, pauseable subscriptions, ready-to-heat packaging and rapid re-delivery; one report details an inability to cancel online.
Most reviews praise taste, portion size, freshness and packaging; a single reviewer reports soggy vegetables, overly spicy dishes and small portions.
Reviewers frequently name staff who replied promptly by email and arranged solutions; one reviewer says online instructions were misleading for account actions.
Overall sentiment is positive: many recommend the service for convenience and quality, with one outlier complaint focused on subscription management.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Ordering process was easy and meals were tasty.
“found the process very easy.”
Service was excellent and the food healthy.
“Amazing service and healthy food”
Website was confusing and meal selection and plan behaved unexpectedly.
“Found the website confusing to navigate.”
Ready-made foods are excellent and high in protein though pricier.
“Best ready-made foods I've ever tasted.”
Prompt customer response and meals are healthy with good variety.
“Sarah was super prompt in responding”
Service and food were excellent and highly recommended.
“Amazing service, amazing food”
After a year, meals are nutritious, tasty and support is excellent.
“The meals are nutritious, tasty and reliable.”
Better than competitors; slightly pricey but convenient with good service.
“Plus customer service is excellent!”
Meals are lovely, varied weekly and very tasty.
“Lovely meals, great variety each week”
Meals are tasty and convenient but become expensive long-term.
“The only thing I will say is they do get expensive”
Tasty, reasonably priced food with good delivery; nutrition label hard to read.
“Only slight annoyance is the nutrition label which is very hard to read”
Flexible subscription, easy microwave meals and convenient Sunday delivery.
“the food is absolutely beautiful so easy to cook in microwave”
Food is tasty and customer service is quick and simple.
“the customer service is quick and easy!”
Michelle quickly resolved a duplicate-order mistake within minutes.
“Michelle answered my email and sorted the issue within minutes.”
Tasty food delivered punctually with good weekly variety.
“Tasty food, delivered on time.”
Meals supported daily routine and customer service was helpful.
“Prep Kitchen has helped my meal routine”
Michelle understood the situation and resolved it effectively.
“Michelle was awesome by understanding my situation”
Meals were delicious and customer care, especially Rebecca, was great.
“Delicious meals and great service from customer care”
Food offers good value, delivered punctually with clear communication.
“value for money delivered on time excellent communication”
Customer service responded quickly and resolved a personal mishap.
“Excellent customer service.”
Meals offer high quality, great taste and convenient preparation.
“The quality, taste, and convenience are unmatched”
Customer service promptly resolved a courier-related issue.
“First class customer service!”
Wide meal selection, tasty options and an easy-to-use website.
“Website is easy to use and you can pause subscription with no hassles.”
Customer service arranged next-day redelivery quickly on a Sunday.
“Rachel from Customer Services sorted a new delivery out”
Customer service responded swiftly and sensibly.
“Very swift common sense response.”
Ashley provided excellent order help and plan advice.
“Excellent help and assistance with my order”
Meals are good and support staff, especially Ashley, resolved queries.
“Ashley who went above and beyond to solve my query”
Reports small portions, overly spicy dishes, and impossible subscription cancellation.
“Cancelling is not just difficult – it’s impossible.”
Jordan and Gemma resolved issues and provided great customer service.
“Jordan & Gemma were very helpful and got everything sorted out.”
Food is tasty and provides generous portions.
“Lush food, tasty and really good portions.”
Prep Kitchen beats other ready-meal services and is affordable.
“definitely the best and most affordable.”
Meals are fabulous and customer service was excellent.
“Fabulous meals and a great service”
Meals taste good and appear to be good quality.
“Taste good and good quality.”
Friendly, prompt service; tasty, healthy meals with large portions.
“Very Friendly and personal touch, got back quickly no stress.”
Customer service was excellent and meals were high quality.
“Amazing customer service”
Reviewer raves about delicious food, generous portions and excellent service.
“outrageously delicious food and recipes”
Dishes are superb, varied, well packaged and easy to heat.
“Superb dishes and great variety.”
Food was delicious, well prepared and saved significant time.
“Every dish was simply delicious, beautifully prepared”
Meals tasted great, were filling and offered good value.
“Great taste, Great value.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Prep Kitchen is a prepared-meal delivery company that offers ready-to-heat meals through online ordering and a subscription model, with courier delivery and customer support for orders and plans.