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We Collect & Analyse Reviews

Prep Kitchen
Experiences & Reviews

Prep Kitchen is a prepared-meal delivery company that offers ready-to-heat meals through online ordering and a subscription model, with courier delivery and customer support for orders and plans.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 16d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Multiple reviewers report prompt, named customer-service staff resolving delivery or order issues quickly, often correcting courier faults and plan problems.

Share
17%
Strong
💰

Value for money

Several customers describe meals as affordable or 'worth it' and note filling portions; one reviewer disputes portion size and calls pricing unfair.

Share
9%
Strong

User experience

Users cite convenience: easy website, pauseable subscriptions, ready-to-heat packaging and rapid re-delivery; one report details an inability to cancel online.

Share
10%
Strong
🔧

Product quality

Most reviews praise taste, portion size, freshness and packaging; a single reviewer reports soggy vegetables, overly spicy dishes and small portions.

Share
19%
Strong
📞

Communication

Reviewers frequently name staff who replied promptly by email and arranged solutions; one reviewer says online instructions were misleading for account actions.

Share
18%
Strong

Overall experience

Overall sentiment is positive: many recommend the service for convenience and quality, with one outlier complaint focused on subscription management.

Share
26%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

M
MichaelWeelo
Collected.reviews Oct 02, 2025

Missions and Rewards

Dive into the massive galaxy of EVE Online. Forge your empire today. Trade alongside thousands of players worldwide. ...Join now...

N
Nigel E
trustpilot.com Sep 30, 2025

First time using prep kitchen

First time using prep kitchen, but after contacting customer services over a mishap that I made , I rece...

N
Nazzie Khan
trustpilot.com Sep 30, 2025

The Perfect PK!

Prep Kitchen meals have been a game-changer for me I go for the balanced weight loss options, they’re saving me a lot of cooking and cleaning time in...

S
Sandi Lambourn
trustpilot.com Sep 30, 2025

First class customer service

First class customer service! Prompt, friendly and sorted out an issue immediately which was through no fault of Prep...

G
Garry Mcilveen
trustpilot.com Sep 30, 2025

You must try

I have tried a few prep places but none come close to the Prep Kitchen. Ultimately it's down to the large choice of meals which are al...

P
PHOEBE
trustpilot.com Sep 30, 2025

Had a courier problem

Had a courier problem. Rachel from Customer Services sorted a new delivery out,...

M
Megan Charley Harron
trustpilot.com Sep 30, 2025

Great customer service

Very swift common sense...

K
Kali Jones
trustpilot.com Sep 30, 2025

Excellent help and assistance with my…

Excellent help and assistance with my order and plan advice fro...

S
Sarah Russ
trustpilot.com Sep 30, 2025

Great meals and brilliant customer service

Can’t fault the meals and when I’ve needed support I’ve been super happy with their customer service, par...

E
Egi
trustpilot.com Sep 30, 2025

Imposible to cancel subscription !

While the food might be somewhat nutritionally balanced, the portions are ridiculously small – even my 13-year-old daughter stays hungry. Vegetables a...

P
Pete Rowan
trustpilot.com Sep 30, 2025

Great Customer Service

After a few issues and numerous emails, both Jordan & Gemma were very helpful and got everything sorted ou...

M
Mr Matt Stabb
trustpilot.com Sep 30, 2025

Lush food

Lush food, tasty and...

N
Natalie Wright
trustpilot.com Sep 30, 2025

Ive tried several ready meal home…

Ive tried several ready meal home delivery companies and Prep Kitchen is def...

S
Sara Lightning
trustpilot.com Sep 30, 2025

Fabulous meals and a great service

Fabulous meals and a great service Big thank...

K
Kathleen
trustpilot.com Sep 30, 2025

Taste good and good quality

Taste good and good quality. Tried f...

D
DianePearson
trustpilot.com Sep 30, 2025

Very Friendly and personal touch

Very Friendly and personal touch, got back quickly no stress.I was Sorry to leave Prep Kitchen but no longer needed them .But have gave my friends...

c
customer
trustpilot.com Sep 30, 2025

Amazing customer service and meals…

Amazing customer service and the meals a...

D
Daniel Autumn
trustpilot.com Sep 30, 2025

Absolutely shocking... in the best possible way.

I'm honestly just horrified... at just how GOOD Prep Kitchen is. I expected and wanted a run-of-the-mill meal delivery service but instead I've been s...

C
Christine
trustpilot.com Sep 30, 2025

Superb dishes and great variety

Superb dishes and great variety. I have enjoyed all of the meals and had the luxury of not hav...

I
Iwo Skowronski
trustpilot.com Sep 30, 2025

Great food and excellent customer service

I had the most wonderful experience at Prepkitchen! From the moment I joined the service was absolutely top-notch . But the real star of the show was...

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Conclusion

Reviews show consistent praise for Prep Kitchen’s meals—many customers highlight taste, portion size and convenient, ready-to-heat packaging. Customer service is frequently mentioned by name, with multiple accounts of fast responses and problem resolution (for example re-deliveries after courier issues). A small number of reviews raise concerns about subscription cancellation, portion expectations and spiciness; those reviewers report difficulty with account controls and misleading on-screen instructions. Prospective customers should review cancellation and subscription settings before subscribing, consider spice/allergen notes when selecting meals, and contact customer support promptly if issues arise.