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We Collect & Analyse Reviews

Beerwulf
Experiences & Reviews

Beerwulf is an online beer retailer that sells home draught systems (notably Blade and Sub) and corresponding single-serve kegs. It operates through an e-commerce platform and fulfils orders via courier delivery across parts of Europe. Consumers researching Beerwulf commonly look for information on machine compatibility, keg availability, delivery reliability and the company’s returns and refund processes.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 14%
Latest Review 30d
Overall Rating
1.5

Our Analysis

🎯

Service quality

Many reviews describe slow or inconsistent support when issues occur, with repeated delays resolving returns, refunds and replacements.

Share
24%
Weak
💰

Value for money

Few reviews discuss price directly; common concerns relate to extra costs for parts and expensive upgrade options after product changes.

Share
4%
Weak
⚡

User experience

Frequent delivery and availability problems: missed or delayed courier drops and discontinued or scarce kegs reduce usability for some customers.

Share
18%
Weak
🔧

Product quality

Reports are mixed: several users praise machines and beer taste, while others report faulty, spoiled or short-lived units and defective kegs.

Share
13%
Mixed
📞

Communication

Many reviewers report poor communication: unanswered messages, repeated requests for the same information and limited follow-up on complaints.

Share
13%
Weak
⭐

Overall experience

Overall impressions lean negative: some customers are satisfied with product performance, but many report unresolved issues and loss of trust.

Share
28%
Weak

View all 21 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

R
Rick
trustpilot.com Sep 30, 2025

Avoid Beerwulf - Delivery Hell

Unfortunately, Beerwulf use Yodel as a delivery partner. I ordered x2 kegs on 12th September. Yodel delayed the delivery with no information to say ho...

S
Steven Hawksworth
trustpilot.com Sep 30, 2025

Ordered 2 kegs

Ordered 2 kegs, but obviously delivery driver just got off boat can't read English,...

R
Raymond Dykes
trustpilot.com Sep 30, 2025

Brought the blade countertop draught…

Brought the blade countertop draught system and wow the machine is brilliant and the the beer tastes great and perfect temperature. The 8 keg...

c
customer
trustpilot.com Sep 30, 2025

Keg making me ill! Poor customer service

Really poor customer service. Been a customer for some time but recently 1 of the 4 kegs ordered made me quite poorly. When reporting this they just o...

S
Stephen Hornby
trustpilot.com Sep 30, 2025

I recently bought a beertender

I recently bought a beertender , the main reason I bought this dispenser was because I’m fond of Heineken beer The machine and the beer are great , no...

D
Derren Urwin
trustpilot.com Sep 30, 2025

Despatched wrong beers

Ordered Blade kegs and one of the kegs was wrong. They sent me an Austrian beer which I don’t drink and have no intention of drinking. Two emails with...

D
Danny
trustpilot.com Sep 30, 2025

Terrible customer service

Terrible customer service. Received a keg with a damaged neck meaning it wouldn’t actually lock into the machine. Sent pictures 3 times and no one res...

P
Paul Innes
trustpilot.com Sep 30, 2025

Shocking service

Ordered two kegs 4 days ago! Yodal said it’s delivered? No delivery! Then they said it was ticked off by mistake it was delivered?? 4 days later still...

R
Robert Evers
trustpilot.com Sep 30, 2025

BEERWULF SCAM

MORETTI beer was cloudy and tasted bad and I was in touch with customer service. After many emails with photos,account number,batch number.date all of...

C
Carol O'Hara
trustpilot.com Sep 30, 2025

Beerwulf customer service non existent …

Tried ordering beerwulf subs so many times but none an available, we have three machines which are now obsolete never told by the company that they we...

M
Matt Sykes
trustpilot.com Sep 30, 2025

Terrible customer service

Good product but terrible customer service. Between myself & my family we own 3 blade beer machines. I recently had to contact customer service for th...

D
Dominic Wray
trustpilot.com Sep 30, 2025

Broken in less than 3 years, don’t waste your money

Had the Blade machine for less than 3 years and the fan/compressor has gone which in turn spoilt 2 kegs. This is on top of every other Moretti keg I’v...

M
MR M
trustpilot.com Sep 30, 2025

Similar to other customers - The Sub!

Similar to other customers, I've been loyal using the sub for many years and after the promise to continue production albeit with a limited range, the...

S
Steve 007
trustpilot.com Sep 30, 2025

Really cross

Really cross, just gone on to order some Subs for the Summer to find they only have a few on line, went on the online chat to be told they are no long...

R
Rob Coldwell
trustpilot.com Sep 30, 2025

Deliveries by Yodel says it all.

Deliveries by Yodel says it all. No comms, deliveries to 'wrong' place despite address and postcode being correct. Pathetic excuses...

R
RWKT6
trustpilot.com Sep 30, 2025

Just avoid.

Just avoid. I was one of the many customers that was informed by Beerwulf that they’re discontinuing the Sub Tap - and left with a worthless pile of m...

R
Ric Canham
trustpilot.com Sep 30, 2025

Beware buying from Beewulf

Beware buying from Beewulf! Conned into buying a Sub dispenser only to find they're discontinuing them along with the subs so a...

C
Chris Shaw
trustpilot.com Sep 30, 2025

Are they really customer focused?

Really disappointed they've discontinued the SUB machine so soon after I bought one. They say 2l kegs will be available for 'up to' 2 years but there...

S
Sinead Evans
trustpilot.com Sep 30, 2025

Ridiculous discontinuing the SUBs now…

Ridiculous discontinuing the SUBs now...

c
chris Sykes
trustpilot.com Sep 30, 2025

Great product, poor customer service

This review pertains to the beer blade machine which is a fantastic product when it works but my recent experience has left me unsure of Beerwulfs cus...

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Conclusion

The review set shows a clear pattern: product performance receives both praise and criticism, but after-sales experiences (delivery, returns and communication) are the dominant concern. Multiple reviewers describe courier-related delivery failures and stock or availability problems for certain keg formats. Several customers report slow or unresolved refund and replacement processes, and some cite spoiled or damaged kegs. Prospective buyers should verify current keg availability, check delivery options and return policies, and consider how crucial responsive support is before purchasing.