Many reviewers say discontinued consumables left their home draught machines unusable. Complaints frequently mention failed deliveries and customer support that did not respond. A smaller set of reviews praises machine performance and beer quality. Reviewers also mention added delivery fees and expensive forced upgrades.
Examples from available reviews (Dec 2021 – Mar 2026).
Machine unusable after consumables were discontinued and no satisfactory resolution.
“machine that cannot be used for its intended purpose”
DPD deliveries cause long delays and the overall customer experience worsened.
“Worst delivery and customer service.”
Blade machine works brilliantly and beer pours at perfect temperature.
“machine is brilliant and the the beer tastes great”
Starter pack arrived on time and the beer was excellent.
“the beer turned out fantastic”
Reviews often mention deliveries that failed to arrive and parcels that turned up damaged. When describing late, returned, or stolen orders, reviewers name couriers such as DPD and Yodel. Several accounts describe slow replies—or none at all—after complaints about damaged kegs.
Multiple reviewers point to extra delivery fees and a sudden need to upgrade equipment after consumables were discontinued. A few also flag repair costs and postage as added expenses. Low-rated reviews often mention weak compensation for goods that were lost or damaged.
Customers repeatedly mention missing accessories and a limited product range. One reviewer specifically notes the lack of gluten-free beer; that comment is rare in the sample. Several reviewers say gaps in accessories and choice made the setup less usable day to day.
Multiple reviews describe machine breakdowns and kegs arriving rotten or spoiled. A smaller, distinct set praises the machines and the taste of the beer, including correct pouring temperature and good flavour. Some reviewers criticise replacement parts and refurbished units when they did not fix the problem.
Reviewers mention emails that went unanswered and long back-and-forth threads when trying to get refunds or replacements. Complaints include low-value compensation offers and little proactive follow-up. Several accounts describe customers having to chase orders or returns.
Reviews split sharply between very negative accounts about service and usability and a smaller set of high ratings for product quality. Low-rated reviews focus on delivery, support, and discontinued consumables. Positive reviews mainly highlight beer taste and hardware performance.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I'll be completely honest with you: there aren't any problem so far!!
A few days ago, my Birra Moretti Sub Compact Starter Pack arrived in the mail, just in time for my upcoming birthday celebration, which I was looking forward to.
My house is perfect in every way except for the fact that it does not have a cellar. Apart from that, I cannot think of or find a single defect or concern with it.
And you are not liable in any way!
Thank you so much for all of your help; the substitution worked out well, and the beer turned out fantastic as a consequence of your efforts.
The advice I've gotten from the internet has proven to be really valuable in the long run.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beerwulf is an online retailer that sells beer for home drinking in several European markets. Its site lists bottled and draught beer, multi-packs, and home draught systems. Product pages usually show the brewery, tasting notes, and ABV. Beerwulf takes online payment and offers home delivery and customer support through its website.