Many reviewers say discontinued consumables left their home draught machines unusable. Complaints frequently mention failed deliveries and customer support that did not respond. A smaller set of reviews praises machine performance and beer quality. Reviewers also mention added delivery fees and expensive forced upgrades.
Examples from available reviews (Dec 2021 – Mar 2026).
Machine unusable after consumables were discontinued and no satisfactory resolution.
“machine that cannot be used for its intended purpose”
DPD deliveries cause long delays and the overall customer experience worsened.
“Worst delivery and customer service.”
Blade machine works brilliantly and beer pours at perfect temperature.
“machine is brilliant and the the beer tastes great”
Starter pack arrived on time and the beer was excellent.
“the beer turned out fantastic”
Reviews often mention deliveries that failed to arrive and parcels that turned up damaged. When describing late, returned, or stolen orders, reviewers name couriers such as DPD and Yodel. Several accounts describe slow replies—or none at all—after complaints about damaged kegs.
Multiple reviewers point to extra delivery fees and a sudden need to upgrade equipment after consumables were discontinued. A few also flag repair costs and postage as added expenses. Low-rated reviews often mention weak compensation for goods that were lost or damaged.
Customers repeatedly mention missing accessories and a limited product range. One reviewer specifically notes the lack of gluten-free beer; that comment is rare in the sample. Several reviewers say gaps in accessories and choice made the setup less usable day to day.
Multiple reviews describe machine breakdowns and kegs arriving rotten or spoiled. A smaller, distinct set praises the machines and the taste of the beer, including correct pouring temperature and good flavour. Some reviewers criticise replacement parts and refurbished units when they did not fix the problem.
Reviewers mention emails that went unanswered and long back-and-forth threads when trying to get refunds or replacements. Complaints include low-value compensation offers and little proactive follow-up. Several accounts describe customers having to chase orders or returns.
Reviews split sharply between very negative accounts about service and usability and a smaller set of high ratings for product quality. Low-rated reviews focus on delivery, support, and discontinued consumables. Positive reviews mainly highlight beer taste and hardware performance.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Stopping sales of TORPS removed a key consumable for the system.
“stopping to sell the TORPS”
DPD deliveries take longer and charge extra for the reviewer’s area.
“they now charge me extra for delivery”
2L torps discontinued leaving SUB machines useless and owners upset.
“which are now useless”
SUB discontinued soon after purchase, leaving the machine unusable for the owner.
“it was announced that the machine was discontinued”
Damaged kegs from DPD arrived and Beerwulf failed to respond to emails.
“products have turned up absolutely battered by DPD”
Machine unusable after consumables were discontinued and no satisfactory resolution.
“machine that cannot be used for its intended purpose”
Discontinued compatible kegs rendered SUB machines effectively worthless to customers.
“they have discontinued the compatible kegs”
Machine broke after seven months and delivery courier changes caused issues.
“doesn't chill anymore”
Several kegs arrived damaged and resolving the issue required lengthy emails.
“one of the kegs had clearly been dropped”
2L machine discontinued and loyal customers received no compensation afterwards.
“decided to discontinue this mc without compensating loyal customers.”
They do not sell gluten-free beer, excluding celiac customers from choice.
“They don’t sell gluten free beer ?”
Replacement part failed to start the fan and customer service was unresponsive.
“fan didn’t kick in”
Faulty keg connector and customer service ignored requests for refund or exchange.
“connector points being off centre”
Orders sat with DPD then were returned and Beerwulf did not reply.
“they sat in DPD for a week”
2L subs are no longer available despite prior availability assurances.
“None available on site today.”
Consumables discontinued, leaving working SUB machines obsolete and unaddressed.
“Forced Obsolescence: My machine works perfectly”
Keg-compatible subs discontinued and customer service offered no assistance or compensation.
“Absolutely awful customer service”
DPD deliveries cause long delays and the overall customer experience worsened.
“Worst delivery and customer service.”
Wrong items delivered and customer service ignored multiple contacts and calls.
“Got a box of World War Two merchandise”
DPD returns orders if recipient not home and Beerwulf requires chasing.
“DPD won't deliver and will send your order back to Beerwulf”
Delivery was delayed and returned, leaving the order unfulfilled.
“do not buy from Beerwulf.”
Delivery driver allegedly left goods stolen and customer service unhelpful.
“my goods were stolen”
Blade machine works brilliantly and beer pours at perfect temperature.
“machine is brilliant and the the beer tastes great”
One keg made the reviewer ill and customer service responded poorly.
“product has made me ill!!”
Machine and beer are good but delivery, accessories and selection frustrate.
“the pipe should be included”
Wrong keg was sent and customer service has not resolved it.
“They sent me an Austrian beer which I don’t drink”
Damaged keg and slow, unresponsive customer service prevented prompt resolution.
“Received a keg with a damaged neck”
Delivery marked delivered incorrectly and Beerwulf offered inadequate compensation.
“will give you £5 store credit!!?”
Kegs were rotten and Beerwulf denied refund after return issues.
“5 MORETTI kegs I have paid for but all rotten with no refund”
Subs discontinued, replacement consumables unavailable and customers left disappointed.
“they were discontinuing the subs”
Faulty refurbished machine and prolonged, inefficient customer service delays occurred.
“Good product but terrible customer service.”
Machine failed within three years and repairs plus postage were costly.
“Shocking customer service and very bad quality machine.”
Subs rarely available and customer service tries to upsell rather than help.
“Please please please do not buy from this producer!”
Sub discontinued leaving machine unusable and customers distrusting the company.
“they are no longer doing the Sub”
Yodel deliveries were unreliable and Beerwulf provided poor communication.
“Deliveries by Yodel says it all.”
Discontinuation forces costly upgrade, leaving customers significantly out of pocket.
“you’re going to fork out over £300 more to this company”
Sub dispenser discontinued, leaving customers with useless equipment and frustration.
“they're discontinuing them along with the subs”
SUB machine discontinued and only a few kegs remain available online.
“discontinued the SUB machine”
SUB discontinued leaving an expensive machine that can no longer be used.
“expensive machine I cannot use.”
Faulty refurbished machine and slow, obstructive customer service delayed refund.
“great product but my recent experience has left me unsure of Beerwulfs customer service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beerwulf is an online retailer that sells beer for home drinking in several European markets. Its site lists bottled and draught beer, multi-packs, and home draught systems. Product pages usually show the brewery, tasting notes, and ABV. Beerwulf takes online payment and offers home delivery and customer support through its website.