Reviews praise helpful staff and successful hamper deliveries, but repeatedly flag unwanted marketing emails. Several customers also describe orders arriving late or missing items, which affected their purchases. Overall, feedback swings between strong approval and sharp criticism.
Examples from available reviews (Sep 2025 – Mar 2026).
Helpful team exceeded expectations and delivered quality products quickly.
“Super helpful team who always go above and beyond to deliver great quality products.”
Claire communicated excellently and ensured timely, complete delivery with excellent product quality.
“Claire was excellent at communicating”
Received hamper missing two items; other hampers had exactly the same missing items.
“Received a gift of hamper but 2 items missing”
Reviewer reports persistent unsolicited emails despite asking them to stop.
“David England is relentlessly harassing me via email”
Service feedback splits between smooth fulfilment and delivery problems. Several reviewers say their hampers arrived on time as promised. Others describe late or incomplete orders that required follow-up.
Few reviews mention value directly. Reports of missing items and incomplete hampers suggest customers felt they received less for what they paid. Positive reviews do not clearly comment on price or value.
Experiences range from easy ordering and delivery to fulfilment issues. Reviewers mention incorrect cards, missing items, and several late shipments. At least one person says these problems were later put right.
Product comments range from praise for high-quality goods to reports of missing hamper items. Only a small number of reviews specifically mention defects or omissions. Positive feedback focuses on the food and wine quality.
Views on communication are sharply split. Multiple reviewers describe persistent unsolicited emails and call them spam. One review praises excellent communication from a named staff member, contrasting with the spam complaints.
Overall feedback is strongly polarised between very happy and very unhappy customers. High-rated reviews highlight helpful staff and deliveries that went well. Low-rated reviews focus on unwanted marketing contact and orders that arrived late or incomplete.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Quotes shortened · As of: March 2026
Helpful team exceeded expectations and delivered quality products quickly.
“Super helpful team who always go above and beyond to deliver great quality products.”
Claire communicated excellently and ensured timely, complete delivery with excellent product quality.
“Claire was excellent at communicating”
Received hamper missing two items; other hampers had exactly the same missing items.
“Received a gift of hamper but 2 items missing”
Five hampers were late, incomplete, and cards were incorrect, later resolved.
“None arrived on time, All had items missing”
Reviewer accuses company of relentless cold-email spamming and reports them.
“Filthy spammers.”
Reviewer reports persistent unsolicited emails despite asking them to stop.
“David England is relentlessly harassing me via email”
Reviewer received unsolicited corporate gifting emails and describes them as illegal spam.
“I received some spam from them”
Company delivered promised food and wine hampers on time.
“it delivered what it undertook to provide”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Highland Fayre sells gourmet food and wine hampers and gift baskets. It puts together hampers with artisan preserves, confectionery, and selected wines. Customers order online and get UK-wide delivery via tracked couriers. The range includes seasonal and occasion hampers, with options for bespoke packaging and personal messages.