Reviewers consistently note Tannico’s large selection of Italian wines and generally careful packaging. However, the reviews show mixed performance on shipping and customer service: some customers receive fast deliveries and helpful email replies, while others report customs‑related hold ups, lost consignments and delayed or absent responses. For higher‑value or gift orders reviewers recommend checking shipping options, keeping documentation (invoices/tracking) and confirming customs requirements. If prompt delivery and dependable customer support are critical, consider contacting support before ordering or using tracking and insurance for expensive shipments.
Examples from available reviews (Jan 2023 – Feb 2026).
Online ordering was easy, delivery prompt and wines high quality.
“The quality of the wine itself exceeded my expectations; each bottle tasted deliciously rich and full-bodied.”
Customer service responded quickly and the order arrived very fast.
“Amazing service and super-fast dispatch and delivery.”
Order delayed due to missing invoice and no customer-service response.
“My delivery has been stuck for days in a depot”
Company failed to respond and resolve a missing, damaged delivery refund request.
“I have received no response.”
Reviews describe both reliable, fast dispatch and careful packaging, and frequent delivery problems such as delays, lost consignments and customs hold‑ups.
Some reviewers report fair or good prices, especially for hard‑to‑find Italian wines; a few note prices are higher than buying direct from producers.
The website and ordering flow are praised for clarity and helpful information, while others report time‑consuming order chasing and frustrating phone support.
Many customers receive bottles in good condition and report expected wine quality; there are isolated instances of damaged or missing bottles in transit.
Some customers received prompt, polite email responses and tracking updates; several others describe unreturned emails, slow replies and unresolved queries.
Overall experiences vary: many praise selection, delivery speed and packaging, while a substantial number report lost orders, delays and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · Reviews (1) · Quotes shortened · As of: February 2026
Order delayed due to missing invoice and no customer-service response.
“My delivery has been stuck for days in a depot”
Company failed to respond and resolve a missing, damaged delivery refund request.
“I have received no response.”
Customer service responded quickly and the order arrived very fast.
“Amazing service and super-fast dispatch and delivery.”
Excellent selection, good prices and very fast delivery.
“Simply the best for Italian wines.”
Great selection of hard-to-find Italian wines with generally reliable delivery.
“Great selection of wines that you can't get in the UK”
Delivery was perfectly timed and handled well.
“Perfect timing and delivery service by tannico.”
Order never arrived and the company did not provide a refund.
“My order never arrived.”
Goods were delayed or lost but the company eventually refunded the order.
“eventually refunded the order.”
Order marked delivered but not received and no email responses.
“Order didn’t turn up even though it was stated it was delivered and received.”
Bottles arrived promptly at a good price; satisfied and will reorder.
“they arrived in good time and at a good price.”
I recently purchased some wine from Tannico and was thoroughly impressed with their service. As a self-proclaimed "wine novice," I found their website to be incredibly informative and easy to navigate. They offer a wide variety of Italian and foreign wines, as well as spirits and champagne.
When placing my order, I appreciated the option to choose between standard or express shipping. The checkout process was simple, and my order arrived promptly within the estimated delivery time frame.
The packaging was impressive - each bottle came individually wrapped in protective material, ensuring that they arrived in perfect condition. The quality of the wine itself exceeded my expectations; each bottle tasted deliciously rich and full-bodied.
Overall, I had an excellent experience shopping with Tannico. Their vast selection of wines coupled with their user-friendly website makes for an enjoyable purchasing experience that caters both to experts in the field as well as those new to exploring different types of wines.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tannico is an online wine retailer based in Italy that offers a broad catalogue of Italian and international wines, spirits and champagne via an e‑commerce site. The service typically sells bottles and cases for domestic and international delivery, with standard and express shipping options and customer support channels such as email and telephone. Consumers researching Tannico often compare selection, shipping policies and customer service performance.