Reviewers often praise Tannico for its broad range of Italian wines, frequently quick dispatch, and competitive prices. Many mention good bottle quality and a simple online ordering process. A separate, strong cluster of complaints describes missing or late deliveries and slow or no replies from customer service. These delivery and communication issues account for most low-star ratings.
Examples from available reviews (Jan 2023 – Mar 2026).
Customer service responded quickly and the order arrived very fast.
“Amazing service and super-fast dispatch and delivery.”
Excellent selection, good prices and very fast delivery.
“Simply the best for Italian wines.”
Order never arrived and the company did not provide a refund.
“My order never arrived.”
Company failed to respond and resolve a missing, damaged delivery refund request.
“I have received no response.”
Many reviews mention quick dispatch and deliveries arriving on time for standard orders. Others describe orders that were delayed, lost, or never received and needed follow-up. A small number of cases say refunds were issued after problems, while at least one says no refund was given.
Customers point to competitive pricing and say the bottles offered good value, leading some to buy again. Only a few reviews mention refunds or compensation, but when they do, they drive negative impressions. When delivery and fulfilment go smoothly, the price-to-quality view leans positive.
Users describe the ordering process as straightforward, with a smooth checkout. Several positive reviews connect easy ordering with quick delivery and repeat purchases. Negative reviews focus on orders marked as delivered but not received, which weakens trust in the delivery experience.
Multiple reviewers praise the wine quality and mention finding Italian bottles that are hard to source elsewhere. They describe rich flavours and bottles that exceeded expectations. In this sample, no reviews mention defects or damaged bottles.
Several low-rated reviews mention emails going unanswered and no response to refund or delivery questions. A few positive reviews note fast, helpful customer-service replies, but those comments are limited. Most communication feedback centres on slow or missing responses when deliveries go wrong.
Reviews split between smooth purchases with a strong wine selection and unresolved delivery issues paired with weak support. Positive comments highlight selection, pricing, and speed. Negative ones focus on missing items and unanswered complaints, showing a clear gap in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · Reviews (1) · Quotes shortened · As of: March 2026
Order delayed due to missing invoice and no customer-service response.
“My delivery has been stuck for days in a depot”
Company failed to respond and resolve a missing, damaged delivery refund request.
“I have received no response.”
Customer service responded quickly and the order arrived very fast.
“Amazing service and super-fast dispatch and delivery.”
Excellent selection, good prices and very fast delivery.
“Simply the best for Italian wines.”
Great selection of hard-to-find Italian wines with generally reliable delivery.
“Great selection of wines that you can't get in the UK”
Delivery was perfectly timed and handled well.
“Perfect timing and delivery service by tannico.”
Order never arrived and the company did not provide a refund.
“My order never arrived.”
Goods were delayed or lost but the company eventually refunded the order.
“eventually refunded the order.”
Order marked delivered but not received and no email responses.
“Order didn’t turn up even though it was stated it was delivered and received.”
Bottles arrived promptly at a good price; satisfied and will reorder.
“they arrived in good time and at a good price.”
I recently purchased some wine from Tannico and was thoroughly impressed with their service. As a self-proclaimed "wine novice," I found their website to be incredibly informative and easy to navigate. They offer a wide variety of Italian and foreign wines, as well as spirits and champagne.
When placing my order, I appreciated the option to choose between standard or express shipping. The checkout process was simple, and my order arrived promptly within the estimated delivery time frame.
The packaging was impressive - each bottle came individually wrapped in protective material, ensuring that they arrived in perfect condition. The quality of the wine itself exceeded my expectations; each bottle tasted deliciously rich and full-bodied.
Overall, I had an excellent experience shopping with Tannico. Their vast selection of wines coupled with their user-friendly website makes for an enjoyable purchasing experience that caters both to experts in the field as well as those new to exploring different types of wines.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tannico is an Italy-based online wine retailer selling single bottles, mixed cases, and limited releases. Product pages include tasting notes, producer details, and vintage information to guide choices. Tannico ships internationally using courier partners for tracked home delivery. The site also features promotions, curated picks, and editorial content on Italian wine regions and producers.