Reviews Analysed
11
We Collect & Analyse Reviews
Tannico
Experiences & Reviews
Tannico is an online wine retailer based in Italy that offers a broad catalogue of Italian and international wines, spirits and champagne via an e‑commerce site. The service typically sells bottles and cases for domestic and international delivery, with standard and express shipping options and customer support channels such as email and telephone. Consumers researching Tannico often compare selection, shipping policies and customer service performance.
Overview & Key Metrics
Positive Sentiment
55%
Latest Review
30d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Reviews describe both reliable, fast dispatch and careful packaging, and frequent delivery problems such as delays, lost consignments and customs hold‑ups.
Share
Mixed
28%
💰
Value for money
Some reviewers report fair or good prices, especially for hard‑to‑find Italian wines; a few note prices are higher than buying direct from producers.
Share
Mixed
8%
⚡
User experience
The website and ordering flow are praised for clarity and helpful information, while others report time‑consuming order chasing and frustrating phone support.
Share
Mixed
10%
🔧
Product quality
Many customers receive bottles in good condition and report expected wine quality; there are isolated instances of damaged or missing bottles in transit.
Share
Strong
10%
📞
Communication
Some customers received prompt, polite email responses and tracking updates; several others describe unreturned emails, slow replies and unresolved queries.
Share
Mixed
17%
⭐
Overall experience
Overall experiences vary: many praise selection, delivery speed and packaging, while a substantial number report lost orders, delays and refund problems.
Share
Mixed
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 11 verified reviews (January 2023 – September 2025).
Taste victory: My journey through Tannico's exquisite collection
"I recently purchased some wine from Tannico and was thoroughly impressed with their service. As a self-proclaimed "wine novice," I found their website to be incredibly informative and easy to navigate. They offer a wide variety of Italian and foreign wines, as well as spirits and champagne. When placing my order, I appreciated the option to choose between standard or express shipping. The checkout process was simple, and my order arrived promptly within the estimated delivery time frame. The packaging was impressive - each bottle came individually wrapped in protective material, ensuring that they arrived in perfect condition. The quality of the wine itself exceeded my expectations; each bottle tasted deliciously rich and full-bodied. Overall, I had an excellent experience shopping with Tannico. Their vast selection of wines coupled with their user-friendly website makes for an enjoyable purchasing experience that caters both to experts in the field as well as those new to exploring different types of wines."
Zboncak
Collected.reviews
Jan 18, 2023
Featured for: Site, packaging and product praise
I ordered a Pillitteri icewine last…
"I ordered a Pillitteri icewine last week and was worried that it might not be received in time. I contacted customer service via E-mail to explain the..."
JJ
Trustpilot
Sep 30, 2025
Featured for: Responsive customer service, fast delivery
Incompetent untrustworthy company
"Incompetent untrustworthy company, run by amateurs. I purchased 2 cases of wine which were delayed because Tannico did not attach an invoice. My deliv..."
Asen
Trustpilot
Sep 30, 2025
Featured for: Invoice omission, delayed delivery, no replies
Ignoring requests for a refund for missing products
"I ordered 5 bottles of wine, 4 were part of a case in a wooden box plus a separate bottle. The items were shipped quickly but then held up at customs..."
Kirk Burdett
Trustpilot
Sep 30, 2025
Featured for: Missing case, damaged, refund dispute
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 11 reviews
All Customer Reviews
Sources: Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Asen
trustpilot.com
Sep 30, 2025
Incompetent untrustworthy company
Incompetent untrustworthy company, run by amateurs. I purchased 2 cases of wine which were delayed because Tannico did not attach an invoice. My deliv...
K
Kirk Burdett
trustpilot.com
Sep 30, 2025
Ignoring requests for a refund for missing products
I ordered 5 bottles of wine, 4 were part of a case in a wooden box plus a separate bottle. The items were shipped quickly but then held up at customs...
J
JJ
trustpilot.com
Sep 30, 2025
I ordered a Pillitteri icewine last…
I ordered a Pillitteri icewine last week and was worried that it might not be received in time. I contacted customer service via E-mail to explain the...
J
J A Richards
trustpilot.com
Sep 30, 2025
Simply the best for Italian wines.
Simply the best for Italian wines. Great se...
A
Al
trustpilot.com
Sep 30, 2025
Great for bulk orders of more obscure wines.
Great selection of wines that you can't get in the UK, timely delivery, kept updated about delays. Overall a great experience. I ordered two half case...
E
Edoardo Elisei
trustpilot.com
Sep 30, 2025
Perfect timing and delivery service by…
Perfect timing and deli...
A
Andrea Caspani
trustpilot.com
Sep 30, 2025
Worst experience ever
My order never arrived. It should be delivered on the 24th of November and today is still lost somewhere. I called 4 times customer service and initia...
M
Missy Muldoon
trustpilot.com
Sep 30, 2025
Awful Experience
Company is trading from a UK website/using a UK telephone number, but they are based in Italy. At the time of ordering, I'd not realised this or consi...
D
Dan Spalding
trustpilot.com
Sep 30, 2025
Awful
Awful! Order didn’t turn up even though it was stated it was delive...
J
J W
trustpilot.com
Sep 30, 2025
Some classic Italian reds on offer.
Very happy with Tannico. I ordered 6 bottles of Brunello and Barolo wines and they arrived in good time and at a good price....
Z
Zboncak
Collected.reviews
Jan 18, 2023
Taste victory: My journey through Tannico's exquisite collection
I recently purchased some wine from Tannico and was thoroughly impressed with their service. As a self-proclaimed "wine novice," I found their website to be incredibly informative and easy to navigate. They offer a wide variety of Italian and foreign wines, as well as spirits and champagne.
When placing my order, I appreciated the option to choose between standard or express shipping. The checkout process was simple, and my order arrived promptly within the estimated delivery time frame.
The packaging was impressive - each bottle came individually wrapped in protective material, ensuring that they arrived in perfect condition. The quality of the wine itself exceeded my expectations; each bottle tasted deliciously rich and full-bodied.
Overall, I had an excellent experience shopping with Tannico. Their vast selection of wines coupled with their user-friendly website makes for an enjoyable purchasing experience that caters both to experts in the field as well as those new to exploring different types of wines.
Conclusion
Reviewers consistently note Tannico’s large selection of Italian wines and generally careful packaging. However, the reviews show mixed performance on shipping and customer service: some customers receive fast deliveries and helpful email replies, while others report customs‑related hold ups, lost consignments and delayed or absent responses. For higher‑value or gift orders reviewers recommend checking shipping options, keeping documentation (invoices/tracking) and confirming customs requirements. If prompt delivery and dependable customer support are critical, consider contacting support before ordering or using tracking and insurance for expensive shipments.