Reviews Analysed
21
We Collect & Analyse Reviews
Pong Cheese
Experiences & Reviews
Pong Cheese is a UK online retailer specialising in curated cheese selections, subscription boxes and gift hampers. It markets a range of British and continental cheeses for personal use and gifting, and offers scheduled deliveries and subscription management through its website.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
13d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Many customers praise helpful, prompt staff and effective problem resolution, but a notable number report errors, substitutions and inconsistent handling.
Share
Mixed
18%
💰
Value for money
Some reviewers describe the cheeses as cost-effective gifts, while others report partial refunds, billing errors or unwanted substitutions that reduce perceived value.
Share
Weak
7%
⚡
User experience
Several customers cite easy subscription setup and successful gift deliveries; others report delivery mistakes, site or billing issues and stressful cancellations.
Share
Mixed
21%
🔧
Product quality
Many reviews praise flavour, variety and portion sizes; recurring problems include melted, short‑dated, substituted or missing items and cold‑chain/packaging failures.
Share
Mixed
17%
📞
Communication
Reports vary: some note clear, prompt replies and helpful guidance; others describe ignored emails, slow investigations and unhelpful chat responses.
Share
Mixed
17%
⭐
Overall experience
Overall impressions are frequently positive about product and gifting, but repeated delivery, substitution and communication issues temper many customers' satisfaction.
Share
Mixed
21%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Something pongs and its not just the cheese (Order #124291726)
"Pong emailed me with the offer of "The French Selection Box" containing four soft French cheeses. My wife particularly likes Munster. When the cheese..."
Thomas Houston
Trustpilot
Sep 30, 2025
Featured for: Substitution and packaging safety complaint
I would like to review the cheese...but…
"I would like to review the cheese...but it didn't arrive. I ordered in November for delivery in December in time for Christmas..the box arrived but wa..."
Simon Hawkins
Trustpilot
Sep 30, 2025
Featured for: Empty box no refund
PONG to the rescue
"Placed a PONG order but must have had a senior moment and gave the wrong address details so order not received by intended recipient. Contacted PON..."
Customer
Trustpilot
Sep 30, 2025
Featured for: Address error resolved promptly
Delicious cheese
"Delicious cheese, all recipients have been very ha..."
Fiona Laird
Trustpilot
Sep 30, 2025
Featured for: Positive product and service example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
D MB
trustpilot.com
Sep 30, 2025
Pong Cheese best varied choice of cheeses
Pong Cheese were extremely helpful in setting up deliveries to suit our planned schedule. The cheese was delivered on the date pro...
C
CatLady
trustpilot.com
Sep 30, 2025
Customer service needs improvement
First subscription order and two slightly different boxes arrived. Sent 2 emails asking which was right and whether I needed to return either which th...
M
Melanie Thompson
trustpilot.com
Sep 30, 2025
Realy helpful
Realy helpful . Setting up My subscript...
R
Richard Simmons
trustpilot.com
Sep 30, 2025
Disappointed 😞
The cheese I sent arrived melted. Not sure if this is down to Pong or DHL handling the delivery. Aft...
T
Thomas Houston
trustpilot.com
Sep 30, 2025
Something pongs and its not just the cheese (Order #124291726)
Pong emailed me with the offer of "The French Selection Box" containing four soft French cheeses. My wife particularly likes Munster. When the cheese...
L
LizzyK
trustpilot.com
Sep 30, 2025
What Bastille Cheeses?
My sister gave me the Bastille selection of French cheeses for my birthday. It seems that what I received was not what she ordered as they included a...
G
Gary
trustpilot.com
Sep 30, 2025
Gift to son & partner…they loved it
Gift to son & partner…they loved it! Vari...
J
Judith Earl
trustpilot.com
Sep 30, 2025
Great gifts
I have been sending Pong Cheese hampers as gifts for several years. They are al...
S
Sarah
trustpilot.com
Sep 30, 2025
A disappointing Father’s Day gift
Paid extra for a named delivery but product arrived 2 days later - in a...
L
Linda
trustpilot.com
Sep 30, 2025
Very stressful!!!
I have looked at your email told you what happened looked at my statement thinking it would now say £21? But it still says £98 what is going on please...
C
Customer
trustpilot.com
Sep 30, 2025
PONG to the rescue
Placed a PONG order but must have had a senior moment and gave the wrong address details so order not received by intended recipient. Contacted PON...
F
Fiona Laird
trustpilot.com
Sep 30, 2025
Delicious cheese
Delicious cheese, all recipients have been very ha...
V
Val F
trustpilot.com
Sep 30, 2025
Excellent personal service
Excellent personal service. I placed an order with particular reque...
J
Jill Swain
trustpilot.com
Sep 30, 2025
Gift box selection
I was sent a delicious selection of different cheeses in the mystery box .I have used Pong ch...
J
Joy Danby
trustpilot.com
Sep 30, 2025
Good customer service
Good customer service. I was sent the wrong pack of cheese. This was disappointing as I had selected the pack carefully and I didn’t like some of the...
S
Simon Hawkins
trustpilot.com
Sep 30, 2025
I would like to review the cheese...but…
I would like to review the cheese...but it didn't arrive. I ordered in November for delivery in December in time for Christmas..the box arrived but wa...
J
Johnny
trustpilot.com
Sep 30, 2025
A wonderful company
A wonderful company - excellent quality and good siz...
s
steve d
trustpilot.com
Sep 30, 2025
Very good company
We have always enjoyed the cheeses from Pong. It is like having a specialist delicatessen to supply unusual and ta...
A
Adam Greet
trustpilot.com
Sep 30, 2025
Had a few hiccups with the cheese
Had a few hiccups with the cheese, but replacement w...
A
Ali
trustpilot.com
Sep 30, 2025
I ordered a pong cheese pick mix hamper…
I ordered a pong cheese pick mix hamper for my brother for Christmas as he a vegetarian! He phoned me to say he never...
Conclusion
Reviews show many customers appreciate Pong Cheese for variety, flavour and convenient subscription or gift options. At the same time, a recurring set of operational issues appears: substitutions without prior contact, temperature or packaging failures, and delays in refunds or replies. Several reviewers report good recovery when customer service responds promptly, while others describe slow or ineffective communication. Prospective customers should weigh the consistently praised product variety against reported delivery and communication risks, and consider specifying delivery dates and checking substitution policies before ordering.