Reviews Analysed
21
We Collect & Analyse Reviews
Love Cocoa
Experiences & Reviews
Love Cocoa is a UK-based chocolatier that sells boxed chocolates, bars and gift products through its online store. The brand is positioned toward premium gifting and seasonal collections, with a catalogue aimed at direct-to-consumer online sales. People searching reviews will typically be considering flavour quality, presentation and delivery reliability for gifts or special occasions.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
30d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Many reviewers report late or missed dispatches, inconsistent fulfilment and unresolved refund or replacement requests, undermining reliability for time‑sensitive orders.
Share
Weak
20%
💰
Value for money
Opinions split: some customers view the price as high relative to portion and packaging, while others accept the premium for perceived quality.
Share
Mixed
5%
⚡
User experience
Website and ordering work well for some, but others report address/checkout issues, tracking failures and broken delivery promises causing frustration.
Share
Weak
11%
🔧
Product quality
Many reviews praise texture, flavour and presentation; there are isolated reports of damaged items, near‑date stock and rare contamination incidents.
Share
Mixed
17%
📞
Communication
Numerous reports describe slow or absent email replies and non‑working tracking; a smaller group notes helpful, responsive staff resolving problems.
Share
Weak
19%
⭐
Overall experience
Customers are divided: several strongly recommend the chocolates and presentation, while many cite fulfilment and service issues that affect satisfaction.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – September 2025).
Terrible service and communication
"Terrible service, paid for next day delivery as this was a gift for someone, paid the extra for next day delivery pre 3pm, I ordered at 7:40am plenty..."
Mr Nicholas Taylor
Trustpilot
Sep 30, 2025
Featured for: Failed delivery and no communication
Fantastic creamy delicious chocolate
"Fantastic creamy delicious and addictive chocolate I am so glad I stumbled upon this amazing chocolatier They have fas..."
Caroline Christian
Trustpilot
Sep 30, 2025
Featured for: Positive on product and service
The product is nice, tastes good and is responsibly sourced. Customer service, however, is seemingly entirely absent!
"The actual product is decent, tastes nice and is well presented. The premium paid (over the mass producers) is explained well and a positive. What fel..."
Robert
Trustpilot
Sep 30, 2025
Featured for: Damaged product and unanswered complaint
Don’t Bother - will be late, only just in date and not as advertised
"Bought a Love Cocoa hamper via a Wowcher deal. Was 6 days late being sent out and when it came contained nothing that had been advertised. Instead it..."
Liz
Trustpilot
Sep 30, 2025
Featured for: Late dispatch and wrong items
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
N
Niharika Juvvaladinne
trustpilot.com
Sep 30, 2025
I have ordered 20 mini sea salt bars…
I have ordered 20 mini sea salt bars and limited edition London bars 2 costing about 41 pounds I only received 2 bars of limited edition and the...
A
Adar
trustpilot.com
Sep 30, 2025
What a mess.
What a mess.. I ordered two simple thank you letterbox chocolates for two people. I had to do it in two separate orders because I needed it to go to t...
C
Caroline Christian
trustpilot.com
Sep 30, 2025
Fantastic creamy delicious chocolate
Fantastic creamy delicious and addictive chocolate I am so glad I stumbled upon this amazing chocolatier They have fas...
L
Liz
trustpilot.com
Sep 30, 2025
Don’t Bother - will be late, only just in date and not as advertised
Bought a Love Cocoa hamper via a Wowcher deal. Was 6 days late being sent out and when it came contained nothing that had been advertised. Instead it...
R
Robert
trustpilot.com
Sep 30, 2025
The product is nice, tastes good and is responsibly sourced. Customer service, however, is seemingly entirely absent!
The actual product is decent, tastes nice and is well presented. The premium paid (over the mass producers) is explained well and a positive. What fel...
L
Lewis Colson
trustpilot.com
Sep 30, 2025
Fantastic customer service
Fantastic customer service. Amazing product. Gr...
N
Naheen Islam
trustpilot.com
Sep 30, 2025
Loved the website the delivery was…
Loved the website the delivery was fast. I ord...
S
Sarah
trustpilot.com
Sep 30, 2025
I wish I'd read the reviews... still waiting for my order to be shipped!
Do not pay for faster delivery - they do not honour this. I ordered Sunday night and paid extra for 24 hour delivery. According to the website they ai...
M
Mr Nicholas Taylor
trustpilot.com
Sep 30, 2025
Terrible service and communication
Terrible service, paid for next day delivery as this was a gift for someone, paid the extra for next day delivery pre 3pm, I ordered at 7:40am plenty...
C
Consumer
trustpilot.com
Sep 30, 2025
Arrived so late, terrible customer service
I ordered a few bars and a card as a gift and paid extra for 1-2 days (24hrs) tracked delivery. It wasn't until a whole week later that my order was a...
G
Greg
trustpilot.com
Sep 30, 2025
Poor value for money
Poor value for money. The chocolate tastes okay, but definitely not worth the price. I bought a "Happy Birthday" Gift Box and it was just a few bars o...
F
Freja
trustpilot.com
Sep 30, 2025
The honeycomb milk chocolate was…
The honeycomb milk chocolate was delicious. The texture w...
H
H Beasley
trustpilot.com
Sep 30, 2025
Tried the “London Colombian Milk…
Tried the “London Colombian Milk Chocolate” and it genuinely the best...
A
A Anderson
trustpilot.com
Sep 30, 2025
Really bad customer service
Really bad customer service - the worst I’ve had to be honest. I ordered early in the morning of the 25/11, on the website it says dispatched the same...
E
Elaine
trustpilot.com
Sep 30, 2025
I wish I had read the reviews before…
I wish I had read the reviews before buying!!! Ordered on 24.11.24 and not heard a thing since the order conformation email. Have sent 2 emails and no...
M
Mini
trustpilot.com
Sep 30, 2025
Great products and service
I had ordered an advent calendar for gifting, but when I tried to pay with Apple Pay , it erroneously changed delivery address to the billing address....
L
Liz Longden
trustpilot.com
Sep 30, 2025
Arrived late, rubbish customer service
I ordered a gift that was to arrive in time for a birthday, and paid extra for next day delivery. The order was dispatched *four* days later, and was...
D
David W
trustpilot.com
Sep 30, 2025
Signature Chocolatier Selection
Just finished a box of their Signature Chocolatier Selection. Absolutely beautiful quality and a lovely selection of flavours. Pricey but for a specia...
C
Consumer
trustpilot.com
Sep 30, 2025
Had the most fantastic chocolate…
Had the most fantastic chocolate selection box from Love Coco...
A
Ariela
trustpilot.com
Sep 30, 2025
Hair in my chocolate?
I bought the Strawberry Champagne 35$ White chocolate and was mortified to find a hair stuck inside the chocolate. I'm sure this was an honest...
Conclusion
Reviews consistently praise Love Cocoa’s chocolate flavours, textures and gift presentation, with several customers recommending boxes for special occasions. However, a notable portion of recent feedback highlights fulfilment and customer service problems: late or missed dispatches, tracking failures and slow or absent replies. There are also recurring reports of damaged packaging and a few isolated product issues, which matter particularly for timed gifts. If delivery timing is critical, consider ordering well in advance and verifying dispatch/returns policies; for flavour-focused buyers, many reviews still attest to high product quality.