Customers often praise Love Cocoa for rich flavour, a smooth texture, and inventive bar options. Many also call the packaging and presentation premium. Repeat service issues include slow dispatch, tracking links that don’t work, and deliveries that arrive missing, damaged, or not at all. A smaller number mention bitter notes or a single contamination incident.
Examples from available reviews (Jul 2022 – Mar 2026).
London Colombian milk chocolate described as the best chocolate ever tasted.
“genuinely the best chocolate I’ve ever tried”
Address issue corrected by Love Cocoa and recipients enjoyed the advent calendar.
“they resolved the issue.”
Ordered 20 bars but received only two and no refund.
“I only received 2 bars of limited edition”
Hamper arrived late with incorrect, near‑best‑before items and poor service.
“contained nothing that had been advertised.”
Delivery reliability stands out as a key negative theme. Reviews mention late shipments, incorrect orders, and parcels arriving damaged. Some customers also describe staff stepping in to fix address mistakes or send replacements.
Shoppers often describe the chocolate as premium and priced above mainstream brands. Many accept the cost when the taste and presentation deliver. Complaints about value tend to follow damaged packaging, missing items, or refunds that didn’t line up with what was cancelled.
Some customers say the website is simple to use and checkout is quick. Others report trouble adding gift messages and tracking links that don’t work. These glitches often show up alongside delivery problems.
Most positive feedback focuses on flavour, texture, and creative pairings across milk and dark bars. A smaller set of reviews mentions bitterness or slight off-notes in certain lines. One review reports contamination (hair), which appears rare but serious.
Many negative reviews point to poor communication. Customers describe no replies, cancellations without explanation, and order updates that don’t work. A smaller group says customer service responded and fixed the problem.
Feedback splits between strong satisfaction with the chocolate and frustration with fulfilment and contact. Praise centres on taste and presentation. Complaints focus on delivery failures, damaged packaging, and issues left unresolved due to weak communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Anniversary gift chocolates were well packaged and much enjoyed by wife.
“Very well packaged and the gift box finished it off a treat.”
Love Cocoa is the perfect destination for those who love luxury chocolates. I recently purchased one of their chocolate gift boxes, and I was extremely happy with my purchase from start to finish.
The website is easy to navigate, and it offers a wide range of options for every type of customer. Each product comes with clear images and descriptions that make it simple to select what you want.
When my package arrived, I was impressed by how beautifully presented everything was. The box itself looked stunning, but then when I opened it up each individual chocolate inside had a unique design too! It really showcased the care that went into making these artisanal chocolates in creative flavours such as Gin & Tonic!
Not only do Love Cocoa's offerings taste amazing, but they're also climate positive which shows how much they care about giving back beyond just their customers. Overall, this has been an enjoyable experience from beginning to end - highly recommend it for anyone looking for delicious chocolates or gifts!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Love Cocoa is a British chocolate brand selling flavoured milk, dark, and white chocolate bars, plus boxed gift assortments. It focuses on distinctive flavours and seasonal treats for retail buyers. Product pages list ingredients and allergen information to help customers choose. Love Cocoa is sold online and in physical shops.