Reviews consistently praise Love Cocoa’s chocolate flavours, textures and gift presentation, with several customers recommending boxes for special occasions. However, a notable portion of recent feedback highlights fulfilment and customer service problems: late or missed dispatches, tracking failures and slow or absent replies. There are also recurring reports of damaged packaging and a few isolated product issues, which matter particularly for timed gifts. If delivery timing is critical, consider ordering well in advance and verifying dispatch/returns policies; for flavour-focused buyers, many reviews still attest to high product quality.
Examples from available reviews (Jul 2022 – Feb 2026).
Paid for next‑day delivery but received no updates or responses.
“Don't pay for extra delivery as they won't provide anything.”
Delicious, creamy chocolate and caring, responsive customer service.
“Fantastic creamy delicious and addictive chocolate”
Product good but gift arrived smashed and customer service unresponsive.
“arrived completely smashed up due to a lack of proper packaging”
Hamper arrived late with incorrect, near‑best‑before items and poor service.
“contained nothing that had been advertised.”
Many reviewers report late or missed dispatches, inconsistent fulfilment and unresolved refund or replacement requests, undermining reliability for time‑sensitive orders.
Opinions split: some customers view the price as high relative to portion and packaging, while others accept the premium for perceived quality.
Website and ordering work well for some, but others report address/checkout issues, tracking failures and broken delivery promises causing frustration.
Many reviews praise texture, flavour and presentation; there are isolated reports of damaged items, near‑date stock and rare contamination incidents.
Numerous reports describe slow or absent email replies and non‑working tracking; a smaller group notes helpful, responsive staff resolving problems.
Customers are divided: several strongly recommend the chocolates and presentation, while many cite fulfilment and service issues that affect satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Anniversary gift chocolates were well packaged and much enjoyed by wife.
“Very well packaged and the gift box finished it off a treat.”
Love Cocoa is the perfect destination for those who love luxury chocolates. I recently purchased one of their chocolate gift boxes, and I was extremely happy with my purchase from start to finish.
The website is easy to navigate, and it offers a wide range of options for every type of customer. Each product comes with clear images and descriptions that make it simple to select what you want.
When my package arrived, I was impressed by how beautifully presented everything was. The box itself looked stunning, but then when I opened it up each individual chocolate inside had a unique design too! It really showcased the care that went into making these artisanal chocolates in creative flavours such as Gin & Tonic!
Not only do Love Cocoa's offerings taste amazing, but they're also climate positive which shows how much they care about giving back beyond just their customers. Overall, this has been an enjoyable experience from beginning to end - highly recommend it for anyone looking for delicious chocolates or gifts!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Love Cocoa is a UK-based chocolatier that sells boxed chocolates, bars and gift products through its online store. The brand is positioned toward premium gifting and seasonal collections, with a catalogue aimed at direct-to-consumer online sales. People searching reviews will typically be considering flavour quality, presentation and delivery reliability for gifts or special occasions.