Reviews consistently praise Love Cocoa’s chocolate flavours, textures and gift presentation, with several customers recommending boxes for special occasions. However, a notable portion of recent feedback highlights fulfilment and customer service problems: late or missed dispatches, tracking failures and slow or absent replies. There are also recurring reports of damaged packaging and a few isolated product issues, which matter particularly for timed gifts. If delivery timing is critical, consider ordering well in advance and verifying dispatch/returns policies; for flavour-focused buyers, many reviews still attest to high product quality.
Examples from available reviews (Jul 2022 – Feb 2026).
Paid for next‑day delivery but received no updates or responses.
“Don't pay for extra delivery as they won't provide anything.”
Delicious, creamy chocolate and caring, responsive customer service.
“Fantastic creamy delicious and addictive chocolate”
Product good but gift arrived smashed and customer service unresponsive.
“arrived completely smashed up due to a lack of proper packaging”
Hamper arrived late with incorrect, near‑best‑before items and poor service.
“contained nothing that had been advertised.”
Many reviewers report late or missed dispatches, inconsistent fulfilment and unresolved refund or replacement requests, undermining reliability for time‑sensitive orders.
Opinions split: some customers view the price as high relative to portion and packaging, while others accept the premium for perceived quality.
Website and ordering work well for some, but others report address/checkout issues, tracking failures and broken delivery promises causing frustration.
Many reviews praise texture, flavour and presentation; there are isolated reports of damaged items, near‑date stock and rare contamination incidents.
Numerous reports describe slow or absent email replies and non‑working tracking; a smaller group notes helpful, responsive staff resolving problems.
Customers are divided: several strongly recommend the chocolates and presentation, while many cite fulfilment and service issues that affect satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Salted Caramel milk chocolate described as the perfect milk chocolate.
“the Salted Caramel bar is perfect.”
Bar was thin, tasted bitter and left an unpleasant aftertaste.
“tasted abit bitter on my pallet and left an after taste”
Delicious treat but considered somewhat pricey.
“Although on the pricey side delicious treat”
Very pleased with initial purchases and intends to buy again.
“Very pleased with my first purchases,”
Dubai chocolate was divine, expensive but worth the quality and quick delivery.
“but honestly it was divine.”
Delicious chocolate; plans to reorder in future.
“Delicious chocolate.”
Luxurious chocolate, good quality; vegan options liked and quick delivery.
“very happy with the quality and taste.”
Non‑chocolate lover found the product noticeably better than mass brands.
“A pleasant change from the slabs of mud sold by Cadbury nowadays.”
Reviewer loves the chocolate, wrapping and the company's ethics.
“I love the favourite choice and I love the wrapping and the ethics behind this company”
Products described as gorgeous with great customer service.
“Gorgeous products and great customer service.”
Peppermint drinking chocolate and white mint lacked sufficient mint and tasted bitter.
“The peppermint taste was too mild and a little bit bitter.”
Refund was less than cancelled items' cost after order cancellation.
“refunded less than the items cost”
Some items arrived well but one item was cancelled without explanation.
“one order was cancelled with no explanation.”
Bars smaller than expected and a salted pretzel bar was substituted or incorrect.
“bars a bit smaller than I thought they would be”
Loves the dark chocolate and the millionaires products.
“I love the dark chocolate and the millionaires!”
Ordered 20 bars but received only two and no refund.
“I only received 2 bars of limited edition”
Order addresses and gift message failed, and no apology or refund.
“the thank you notes aren’t working at the moment!”
Delicious, creamy chocolate and caring, responsive customer service.
“Fantastic creamy delicious and addictive chocolate”
Hamper arrived late with incorrect, near‑best‑before items and poor service.
“contained nothing that had been advertised.”
Product good but gift arrived smashed and customer service unresponsive.
“arrived completely smashed up due to a lack of proper packaging”
Excellent customer service, great product with good vegan options.
“Fantastic customer service.”
Website easy, fast delivery; wife loved the library bars.
“the delivery was fast.”
Paid for 24‑hour delivery but order not shipped in time.
“paid extra for 24 hour delivery”
Paid for next‑day delivery but received no updates or responses.
“Don't pay for extra delivery as they won't provide anything.”
Gift arrived a week late and customer service did not respond.
“It wasn't until a whole week later that my order was actually delivered.”
Chocolate tastes okay but is overpriced and poorly packaged.
“Poor value for money.”
Honeycomb milk chocolate tasted delicious with lovely texture and sweetness.
“The honeycomb milk chocolate was delicious.”
London Colombian milk chocolate described as the best chocolate ever tasted.
“genuinely the best chocolate I’ve ever tried”
Order dispatched late, tracking failed and customer service was unhelpful.
“The tracking doesn’t work.”
Ordered with next‑day delivery but received no updates or replies.
“not heard a thing since the order conformation email”
Address issue corrected by Love Cocoa and recipients enjoyed the advent calendar.
“they resolved the issue.”
Order dispatched four days late and received only a generic holding reply.
“dispatched *four* days later”
Signature selection was excellent quality and flavours, though somewhat pricey.
“Absolutely beautiful quality and a lovely selection of flavours.”
Fantastic chocolate selection with a great range and excellent quality.
“Had the most fantastic chocolate selection box from Love Cocoa last week.”
Found a hair inside the white chocolate, which was shocking given the price.
“mortified to find a hair stuck inside the chocolate”
Chocolates well presented and bars tasted amazing with innovative flavours.
“All the chocolates were well presented and the taste of the chocolate bars were amazing.”
Products were great and delivery was excellent.
“Great products and excellent delivery.”
Delicious chocolates but unable to add a gift message at checkout.
“only negative was that I was unable to add a gift message”
Order addresses and gift message failed, and no apology or refund.
“the thank you notes aren’t working at the moment!”
Sent chocolates to a bereaved sister who likely enjoyed them with family.
“The chocolates were sent to my recently bereaved sister.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Love Cocoa is a UK-based chocolatier that sells boxed chocolates, bars and gift products through its online store. The brand is positioned toward premium gifting and seasonal collections, with a catalogue aimed at direct-to-consumer online sales. People searching reviews will typically be considering flavour quality, presentation and delivery reliability for gifts or special occasions.