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KBK Meal Prep
Experiences & Reviews

KBK Meal Prep is a prepared-meal delivery company that supplies pre-cooked meals via online ordering and subscription. Typical services include weekly meal boxes, single orders and specialist plans (for example juice cleanses). Customers interact with the service through the company website and online customer support channels.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 57%
Latest Review 15d
Overall Rating
3.3

Our Analysis

🎯

Service quality

A small number of reviews describe slow or inattentive on-premise or in-person service, with customers reporting long waits and unhelpful staff.

Share
4%
Weak
💰

Value for money

Multiple reviewers judge price relative to portion size as poor, describing the offering as expensive or ‘daylight robbery’ for what was delivered.

Share
7%
Weak
⚡

User experience

Several customers praise an improved, easy-to-use website and flexible ordering options; one reviewer flagged address-confirmation issues when restarting a subscription.

Share
9%
Strong
🔧

Product quality

Many reviews praise meal taste, variety and packaging, but a notable portion report packaging faults, spoilage, undercooking and foreign objects.

Share
27%
Mixed
📞

Communication

Numerous reviewers report slow, defensive or inconsistent customer support, with complaints about delayed replies, poor handling and unsatisfactory resolutions.

Share
16%
Weak
⭐

Overall experience

Overall feedback is split: many enjoy convenience and taste, while others report safety, quality and support failures that led to cancellations.

Share
37%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

W
WA
trustpilot.com Sep 30, 2025

Best meals in the market!

...

S
Steff Thompson
trustpilot.com Sep 30, 2025

Terrible experience from start to…

Terrible experience from start to finish, Poor service and no communication?...

A
Aaliyah Foster
trustpilot.com Sep 30, 2025

I actually love this company

I actually love this company! The bottles arrived beautifully packaged with a great instruc...

M
Melanie Cope Machial
trustpilot.com Sep 30, 2025

Vinegary and Oily

Two separate batches of food now both have the same vinegary flavour. This week's batch is less oily than last week. Customer service seemed kind of c...

D
David Hawkins
trustpilot.com Sep 30, 2025

Highest recommendation for tasty and healthy meals.

Really impressed with the quality of meals and range available. Having tried a number of similar services Chefly is way bett...

C
Camille G
trustpilot.com Sep 30, 2025

Horrendous Customer Service!

Horrible Customer Service Experience I ordered my first batch there was no problem at all. Even delicious I must say. On the second occasion I have re...

N
Nigel Avery
trustpilot.com Sep 30, 2025

Good food, not so good communication.

The food is fine however the packaging makes no mention of the fact the food can be frozen. The customer service communication however could do with i...

R
Riley
trustpilot.com Sep 30, 2025

Amazing Taste...Would recommend to try…

Amazing Taste...Would recommend to try it out...

N
Nick
trustpilot.com Sep 30, 2025

Undercooked Chicken

Sorry, I really wanted to like this service. Unfortunately, the tandoori chicken box came with undercooked chicken...

A
Anon
trustpilot.com Sep 30, 2025

Won't ever touch this company again

Won't ever touch this com...

g
gYm
trustpilot.com Sep 30, 2025

Absolutely shocking customer service…

Absolutely shocking customer service and quality control. I was initially happy with the service as meals were well portioned and food nicely prepared...

T
Thomas Merchant
trustpilot.com Sep 30, 2025

solid customer service and easy to use…

solid customer service...

T
Tanya Baker
trustpilot.com Sep 30, 2025

Very impressed with our first order

Very impressed with our first order. We’re very busy people and prepping / thinking about dinner every night becomes quite stressful & just another mu...

M
Matt L.
trustpilot.com Sep 30, 2025

We really enjoyed the juice cleanse

We really enjoyed the juice cleanse. The juices were great, and we hardly had...

D
Daniel Lumb
trustpilot.com Sep 30, 2025

The customer service is really poor..

The customer service is really poor... I restarted my subscription again after a few years away and it still had my old address on the system (I did f...

C
Clare O
trustpilot.com Sep 30, 2025

Happy Customer

I’ve been using Chefly on and off for a few years now and really like the food - and especially the fact that much of it is packed with different vege...

C
Claire
trustpilot.com Sep 30, 2025

Quality control needs improvement

Whilst I like the meals, I am now fed up of every single delivery there being holes in the packaging meaning that the food is unsafe to eat. They tell...

N
Neale Pickering
trustpilot.com Sep 30, 2025

Disappointing

I was looking forward to trying my first Chefly box after using another service for a while. The food arrived and the first thing I want to say is tha...

C
Chelsea Charlton
trustpilot.com Sep 30, 2025

Every week is something different and…

Every week is something different and you always have the option to make changes. Great s...

A
Alistair Mackillop
trustpilot.com Sep 30, 2025

DAYLIGHT ROBBERY

returned to CHEFLY after a couple years break , a mistake it's a great service , decent food (alright portions ) but the...

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Conclusion

Reviews show a clear split in customer experience. Many customers praise meal taste, variety and an improved website or ordering flow. However, a significant number report product and safety issues (swollen or punctured packaging, undercooked items, even foreign objects) and inconsistent customer support responses. Several reviewers also comment that portion size and price feel misaligned. If you are considering KBK Meal Prep, check recent reviews for packaging or safety reports, confirm the company’s refund and complaint process, and consider starting with a small or trial order.