Reviewers often praise the meals for taste, variety, generous portions, and the time they save on busy evenings. Several customers also highlight quick fixes to problems and an easy online ordering process. A clear set of complaints centres on food-safety incidents, damaged or swollen packaging, and slow or missing replies. These strong positives and negatives sit side by side, leaving a mixed overall picture.
Examples from available reviews (Dec 2021 – Mar 2026).
Excellent meals and customer service with founder personally resolving issues.
“Customer service is really excellent.”
Food is healthy, tasty and portions are generous; easy to use website.
“The food is always great, healthy, nutritious, and very tasty.”
Received undercooked tandoori chicken that appeared pink and slimy.
“the tandoori chicken box came with undercooked chicken”
Packages swelled and customer service blamed the customer without apologising.
“the sealed packages started swelling”
Many reviews describe fast customer-service help and problems being put right, sometimes with direct involvement from the founder. Others mention long waits, uninterested staff, or no follow-up. Overall, reviewers describe both dependable recovery and recurring service breakdowns.
Several reviewers like the flavour and feel the regular meal plans offer good value. Others say the portions do not match the price, including one example of £50 for six meals. These views on value usually come back to portion size and steady meal quality.
Many customers point to straightforward ordering, flexible subscription choices, and a broad menu that works for families and picky eaters. Several say it saves time on busy evenings. A smaller number report delivery issues, including old addresses being kept and holes in packaging that spoiled the experience.
A large share of reviews describe the meals as healthy, tasty, and well cooked. Others raise serious quality and safety concerns, including undercooked poultry, a hard stone found in a meal, and batches with an off taste. Several also mention weak packaging and, at times, smaller portions.
Some reviewers complain about slow replies and poor communication from customer service. Others describe quick, direct responses and replacements from staff or the founder. One review raises a data-handling concern, and that appears only once.
Many customers recommend the service for convenience, taste, and portion size. A separate group points to safety, packaging, and service problems and say they stopped ordering. Reviews swing between consistently positive orders and isolated but serious negative incidents, creating a split overall impression.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Excellent meals and customer service with founder personally resolving issues.
“Customer service is really excellent.”
Reviewer is very disappointed due to poor communication.
“Poor communication”
Meals are a lifesaver for a busy parent, delicious and stress-reducing.
“it’s honestly been a lifesaver”
Reviewer praises flavour, value and service and highly recommends.
“Hands down the best meal delivery company in the UK for flavour, value and service.”
Service saves the reviewer time and improves work evenings.
“truly saves me so much time”
Food is healthy, tasty and portions are generous; easy to use website.
“The food is always great, healthy, nutritious, and very tasty.”
Food choices are excellent and customer service quickly replaced stolen delivery.
“they really went above and beyond to accomodate me”
Reviewer says the catering was the best they have ever tried.
“The best catering I ever tried”
Positive experience and tasty food lead the reviewer to recommend Chefly.
“I recommend Chefly based on the positive experience and tasty food they have.”
Wide selection, simple ordering, flexible subscription and good meal quality.
“The order process is simple, and their selection wide enough for even a picky eater like me.”
Reviewer says these are the best meals on the market.
“Best meals in the market!”
Very poor service with no communication or effort to resolve issues.
“Poor service and no communication??”
Bottles arrived well packaged with clear instructions and daily plan.
“The bottles arrived beautifully packaged”
Two batches had a vinegary flavour and packaging was swollen.
“Two separate batches of food now both have the same vinegary flavour.”
Impressed with meal quality, range and prompt issue resolution.
“Really impressed with the quality of meals and range available.”
Packages swelled and customer service blamed the customer without apologising.
“the sealed packages started swelling”
Food is acceptable but customer service communication is slow.
“The customer service communication however could do with improving.”
Meals are healthy, tasty and convenient; reviewer recommends them.
“The meals are healthy, tasty, and convenient.”
Received undercooked tandoori chicken that appeared pink and slimy.
“the tandoori chicken box came with undercooked chicken”
Reviewer says they'll never use this company again.
“Won't ever touch this company again”
A hard stone in a meal damaged the reviewer's tooth and responses were inadequate.
“biting into a rock the size of my thumbnail”
Solid customer service and an easy-to-use website.
“solid customer service and easy to use website.”
Fresh, tasty meals provided convenient relief for busy evenings.
“The food is so delicious and well prepped, especially well packed too.”
Juice cleanse tasted great and reduced hunger effectively.
“We really enjoyed the juice cleanse.”
Old address remained and customer service took four days to respond.
“it took them 4 days to respond”
Likes the food quality and appreciates improved website usability.
“really like the food”
Deliveries frequently had holes in packaging and a GDPR breach occurred.
“every single delivery there being holes in the packaging”
Reviewer found packaging unsustainable and several meals poor quality.
“the portion size was ridiculously small”
Weekly variety, change options and great sized portions delivered.
“Great sized portions.”
Reviewer thinks prices are excessive for portion sizes.
“prices are daylight robbery £50 for 6 meals”
I went to KBK Meal prep restaurant for the first time yesterday where I had ordered the biriani from. I was a bit shocked to see their service as they took too long to serve but my friend told me that that's just how it is at this particular restaurant so i waited. After some time another lady came and asked if I would like to order. Well, here it ended up that this new attendant was also not interested in taking my order and had advised me to go get a mango lassi instead. So, being disappointed, I just walked out and ordered through another restaurant. I don't recommend the restaurant!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
KBK Meal Prep runs a prepared-meal delivery service in the UK. It sells ready-to-eat meals through online ordering, with subscription plans and one-off purchases. Menus include ingredients and nutrition details to support dietary choices. Meals arrive in chilled packaging to keep them fresh, and customers pick delivery dates on the website. An online account lets customers manage orders and choose meals.