Booking Cancellation - The site ad booking process is flawless. They also provide a wide range of rental cars to choose from at competitive prices. The only issue I have with this company is the difficulties with cancellation. Had booked a land rover to have a trip with my family but due to an avoidable circumstances, our trip was postponed and we had to cancel the booking. In the website, they claim that cancellation is as simple as pressing a button but it was like climbing a mountain. The customer support team were unreachable, the cancellation was not possible on the website. It took us almost two weeks to get fully refunded. Book with easy Rent Cars but hope there will be no cause for cancellation.
EasyRentCars
Reviews & Experiences
Reviews for EasyRentCars show consistent strengths in booking flow, fast pick‑up and overall value: many customers report clean cars, efficient check‑in/out and repeat bookings. Communication is often praised for helpful reminders and quick responses, but several reviews highlight difficulties with cancellations and slow or unreachable support during refund requests. A small number of users received a different vehicle model than expected or lacked clear setup instructions for features. If you consider EasyRentCars, confirm the cancellation and refund policy, check the listed vehicle model before travel and save pre‑pickup communications for reference.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Jun 2020 – Feb 2026).
Easy to pick up & drop off the car. But the car is not Hyundai iMax but the KIA Cardinal instead which is a disappo...
Easy to book car rental. Everything went to plan. All information at fingertips within app before, during and after the rental. The car was...
I have used QEEQ a few times now and never had any issues. Good communication and...
What reviewers often mention
Service quality
Most reviewers report prompt, efficient pick‑up and helpful staff; a minority experienced unreachable support and long refund handling for cancellations.
Value for money
Many reviews note low prices, good deals and reasonable insurance options; a few users said pricing lacked clarity or transparency about final charges.
User experience
Booking, check‑in/out and platform use are frequently described as smooth and straightforward, with several repeat customers reporting consistently good experiences.
Product quality
Vehicles are commonly described as clean and well maintained; isolated reports note receiving a different model than booked or missing feature instructions.
Communication
Some reviewers praise fast responses and helpful pre‑pickup reminders; others report support that was hard to reach or lacked setup guidance.
Overall experience
Most reviewers give a positive overall verdict: smooth transactions, repeat bookings and good value. A minority experienced serious cancellation or refund issues.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (40) · Reviews (19) · Reviews (13) · Quotes shortened · As of: February 2026
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There is nothing easy about easy rent cars. They cancel your reservation before your arrival and then offer you a higher price...
Patrick was very nice and accommodating at first. But after having an issue with our car, Richard and Remy came t...
Please do not book cars from this company you gonna lose money they are biggest la...
It’s a scam. When you ll be at agency they will not respect the agreemen...
Waited over an hour at Manchester airport for the shuttle to get to easyrent, then a good thirty minute wai...
Booking Cancellation - The site ad booking process is flawless. They also provide a wide range of rental cars to choose from at competitive prices. The only issue I have with this company is the difficulties with cancellation. Had booked a land rover to have a trip with my family but due to an avoidable circumstances, our trip was postponed and we had to cancel the booking. In the website, they claim that cancellation is as simple as pressing a button but it was like climbing a mountain. The customer support team were unreachable, the cancellation was not possible on the website. It took us almost two weeks to get fully refunded. Book with easy Rent Cars but hope there will be no cause for cancellation.
Reserved a car in Ft Myers Fl... arrived to pick up the car, and got the Florida resident speak... extra deposit on CC, copy of insurance card with yo...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About EasyRentCars
EasyRentCars is an online car rental booking platform that lists and books vehicles from local suppliers. Users typically search, compare rates, select insurance options and book cars for short-term hire. People researching reviews commonly look for information on booking reliability, vehicle condition, support responsiveness and price transparency.