Many reviewers describe quick, straightforward online booking and low listed prices. Numerous comments mention friendly staff and an easy pickup and return. A repeated issue is surprise surcharges, large deposit holds, and higher prices at pickup. Some reviewers also report cancelled bookings, long waits, and cars that were dirty or not the model booked.
Examples from available reviews (Jun 2020 – Mar 2026).
Car was available for an earlier arrival with no extra cost.
“Arrived on an earlier flight - car was available- no problem or extra cost”
Car interior was filthy with sneezes on surfaces.
“The inside of the car was absolutely disgusting.....filthy.”
Avis added services on invoice and charged an extra €200.
“Avis added services like "Additional day" and "surcharge" and I paid extra 200 euros.”
The booking process was easy.
“Easy booking”
Several reviewers mention friendly, professional staff and quick pickup and drop-off. Others describe serious breakdowns, including cancelled reservations and long shuttle waits. Reports on cleanliness and timing vary from one rental to the next.
Many reviewers book for the very low rates and competitive pricing. Repeated complaints mention surprise charges, prices higher than quoted, and large deposit holds at pickup. A small number of reviewers say they received refunds after sending follow-up emails.
Many reviewers call the booking process and mobile app fast and easy. Some customers say they could not complete certain bookings or found it hard to cancel through the website. Most friction shows up in edge cases such as long-term or unusual rentals.
Some reviewers say the cars arrived clean and well maintained. Others report dirty interiors, damage, or a different model than the one booked. Wrong-model or very dirty cars appear in a minority of reviews but are described in strongly negative terms.
Many reviewers report quick email responses and clear information before pickup. Others mention phone support that did not respond, missing final receipts, and unclear reasons for charges. Billing disputes often come with complaints about weak follow-up communication.
Positive reviews focus on easy booking, low listed prices, and helpful staff. Negative reviews focus on surprise fees, large deposit holds, cancellations, and occasional poor car condition. Experiences vary widely between bookings, leading to sharply different trip accounts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Reservation was cancelled and they offered a higher-priced vehicle instead.
“They cancel your reservation before your arrival”
Customer service resolved issues and may justify future use.
“Customer service is the only reason we might consider using this company again.”
Claimed price increased massively, resulting in a £700 loss.
“I lost 700£ car price gone up from 300£ to 1000€ for no reason no no no no no”
Agency allegedly did not respect the reservation and charged unexpected amounts.
“It’s a scam.”
Long shuttle wait and unclean car resulted in very poor service.
“Waited over an hour at Manchester airport for the shuttle to get to easyrent, then a good thirty minute wait to get the rental car which had not been cleaned inside or out, very poor service will not use them again”
The site ad booking process is flawless. They also provide a wide range of rental cars to choose from at competitive prices. The only issue I have with this company is the difficulties with cancellation. Had booked a land rover to have a trip with my family but due to an avoidable circumstances, our trip was postponed and we had to cancel the booking. In the website, they claim that cancellation is as simple as pressing a button but it was like climbing a mountain. The customer support team were unreachable, the cancellation was not possible on the website. It took us almost two weeks to get fully refunded. Book with easy Rent Cars but hope there will be no cause for cancellation.
Encountered unexpected deposit, insurance and mileage restrictions when collecting car.
“extra deposit on CC, copy of insurance card with your name on the card”
Customer service unresponsive and manage-booking contact failed.
“customer service does not answer the phone.”
Reservation cancelled and staff were unhelpful, leaving family stranded.
“they cancelled my reservation.”
Company allegedly attempted to scam the family for $200.
“They attempted to scam my family out of $200”
They offered the best price and refunded insurance after emails.
“always the best price”
They charged far more than promised and provided a damaged car.
“they end up charging me $404.76”
They charged double and the reviewer calls them dishonest.
“They charge me double”
They charged four times more and supplied an old, poor car.
“charged 4 x more than the original price”
They charged $100 extra, failed to provide a receipt, and provided a dirty car.
“They charged $100 more than the original quoted price”
Their service was poor with dirty car, low fuel, and long delays.
“Our car was not just dented up, but filthy dirty”
They refused refunds when customers could not rent, according to reviewer.
“DO NOT USE THIS COMPANY - These thefts refuse to refund bookings”
They charged £71 but did not process promised refund or reply.
“After being charged £71 rental I was informed in store”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
EasyRentCars is an online car rental marketplace that lists offers from multiple rental agencies. Users can compare prices and book cars for airport pickup, city rentals, and long-term hires. Reservations can be managed on the website and in the mobile app, with payment by major cards at booking. Partner agencies handle the handover, local deposits, and on-site paperwork at pickup.