Reviewers often praise EasyTerra’s website for fast booking, clear price and rating overviews, and quick delivery of paperwork. Many mention helpful staff and problems that were fixed, including replacements and refunds. At the same time, multiple customers report surprise extra charges, gaps in insurance, and missing or wrong contact details on vouchers. Several reviews also describe trouble reaching EasyTerra or local partners when something went wrong.
Examples from available reviews (Sep 2025 – Mar 2026).
Misleading; unclear partner details and unexpectedly large deposit.
“don't give you much details witch company you are picking the car from.”
Worry Free insurance was inadequate and rental conditions differed, causing extra costs.
“Worry Free isn't worry free at all; liability isn't covered.”
Clear cost and rating overview makes finding the best-priced rental easy.
“Clear overview of costs and ratings per company, easy to find the best rental car at the best price”
EasyTerra helped after a missed flight with car replacement and refund.
“Easyterra sorted it all out - got me a replacement car plus a refund”
Many reviews describe staff as helpful, polite, and professional, with specific examples such as upgrades, replacement cars, and refunds. Other reports point to breakdowns at pickup, including cars not being held, requests for extra money, and refund requests that went nowhere. A small cluster directly calls the booking result a scam when the ordered vehicle was not provided.
Many customers point to competitive prices, good coverage options, and strong value compared with booking direct. Several reviews mention charges added on arrival, extra card debits, and deposit refunds taking weeks. A distinct set of comments questions third-party insurance sold as “worry-free” when liability or extra charges still applied.
Reviewers often praise the site for being easy to use, with clear filters and email paperwork arriving within minutes. They also mention a clear view of costs and ratings that helped them choose and book again. A few reports note slow deposit refunds or late-pickup issues that affected the pickup experience.
Several reviews describe the rental cars and partner operations as efficient, professional, and well organised. Positives include clean cars, vehicles that worked as expected, and suitable insurance packages. Complaints about vehicle condition are rare in this group of reviews.
A recurring negative theme is vouchers with missing or incorrect contact details, along with phone numbers that did not work at pickup. Multiple reviewers say EasyTerra was hard to reach or slow to respond at critical moments, while others praise quick intervention and support. Examples include vouchers without contact numbers and last-minute availability for booking questions.
Reviews show a sharp split between high ratings linked to easy booking and helpful support, and low ratings tied to surprise charges and poor reachability. Many customers book through EasyTerra repeatedly and call it their first choice, while a clear subset reports major trust issues after difficult pickups or insurance gaps.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (50) · Quotes shortened · As of: March 2026
Misleading; unclear partner details and unexpectedly large deposit.
“don't give you much details witch company you are picking the car from.”
The company was easy to deal with.
“Easy to deal with”
Car unavailable, demanded extra money, and no refund offered.
“they demanded an extra £200 just to give me another vehicle.”
Easy to find, well-priced with friendly staff and smooth process.
“Staff was very nice and the whole process was smooth.”
Paid in full but later faced unexpected extra credit card charges.
“If you dont want unexpected extra costs, dont ever trust this company.”
Booking was easy with good value and excellent service.
“Good value and excellent service.”
Booking was very easy and the rental was trouble-free.
“Very easy to book , trouble free car rental”
Could not collect car; cards refused and EasyTerra unreachable.
“impossible to get through to easy terra and the local rental partner was rude and unhelpful.”
Easy booking with good filters and well-reviewed company options.
“Easy to book with great filtering options.”
Positive experience with EasyTerra and Cargest at Málaga Airport.
“Great experience with EasyTerra and Cargest”
Voucher lacked accurate contact details and undisclosed extra charges occurred.
“The voucher doesn't state accurate contact details, it doesn't show additional costs charged by the car rental company (Hertz).”
EasyTerra provided prompt assistance and better support than the local partner.
“the EasyTerra team were the ones who solved the problem more promptly than the car hire company”
Platform helps select rental companies and supports customers about terms and coverage.
“EasyTerra is a great platform.”
Paid for 'worry-free' but faced added extras and poor customer support.
“You pay for worry-free, but get extra hassle and double charges.”
Worry Free insurance was inadequate and rental conditions differed, causing extra costs.
“Worry Free isn't worry free at all; liability isn't covered.”
Easy to use with transparent providers and safe insurance packages.
“Easy use, transparent providers, safe insurance packages”
No valid contact number and no response to queries, limiting support.
“Telefone number provide in booking not existent.”
Good service with strong coverage at an affordable price.
“Great service, great coverage, very affordable.”
Repeat customer finds site easy and prices great.
“The site is easy to use. They allow immediate ordering at great prices.”
Helpful advice and intervention prevented extra charges; good value.
“were so helpful when Avis tried to charge me for another week in Florida.”
Frequent user always satisfied; EasyTerra is first port of call.
“It's my first port of call when looking for vehicle hire.”
Staff were helpful, polite and professional.
“Helpful, polite, professional,”
Provided proactive advice before and after car hire.
“Being pro active with the car hire, advice prior and information before handing back the car to the said company ..”
Reviewer warns their two-hour late policy risks losing the car booking.
“If you arrive 2 hours or more late the car may not be kept for you.”
Car not held after 10pm despite notice, causing extra cost and no refund.
“we were told they will not wait after 10pm”
Reviewer describes the service as professional throughout.
“Professionells, all the way!”
Paid for all-in insurance online but had to pay €59 extra on arrival.
“At arrival I had to pay 59€ extra for all-in insurance.”
Efficient, professional and well organised service at reasonable cost.
“Efficient, professional, well organised and all at a reasonable cost”
Easy to use with good value rates and great cars.
“Easy to use, get good value rates and great cars.”
Great service and a good vehicle were provided.
“Great service and vehicle.”
Website made hiring easy and removed dealing hassles.
“Good website, made it easy”
EasyTerra helped after a missed flight with car replacement and refund.
“Easyterra sorted it all out - got me a replacement car plus a refund”
Competitive pricing with a wide range and booking options.
“very competitive pricing with excellent range of cars”
Booking and pickup were easy but deposit refund took over three weeks.
“Really easy to book, pick up from the airport and return the car.”
Regular use due to easy booking, better prices and good cover.
“the prices are usually better than going direct to the hire company.”
Long-term use with consistent satisfaction in their service.
“always satisfied with the service.”
Website is straightforward with a good vehicle range and cover.
“Website straightforward to use, offering excellent range of vehicles and prices and with good cover.”
Did not receive what was ordered and received no refund.
“Scam🚨🚨🚨we didn’t get what we ordered, and no refund”
Website easy to use with good prices and no deposit charge.
“Easy website to book with, good prices, available all places we travel, deposit not deducted from my account”
Booking process was simple and paperwork arrived quickly.
“paperwork received in under 10mins via email - no issues at the car hire counter”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
EasyTerra runs an online platform for comparing and booking rental cars. It brings together offers from multiple partner rental companies and shows prices, ratings, and optional insurance add-ons. Users can filter by price, vehicle type, and provider, then pay online and receive confirmations and vouchers by email. The platform lists partner details for local pickup and supports common payment methods such as card. EasyTerra offers web and mobile access to search, compare, and book rentals across multiple countries.