Reviews Analysed
20
We Collect & Analyse Reviews
EasyTerra
Experiences & Reviews
EasyTerra is an online car‑rental comparison and booking platform that allows users to search, compare and book rental cars from multiple suppliers. The service commonly displays vehicle options, pricing and optional cover, and delivers booking confirmations by email. Consumers researching EasyTerra typically look for booking ease, price comparisons and support handling at pick‑up and drop‑off.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Many reviewers describe prompt, efficient pick‑up/drop‑off and helpful problem resolution; a small number report failures to obtain refunds.
Share
Strong
20%
💰
Value for money
Users frequently note competitive pricing, transparent fees and optional external cover as cost‑saving; several say prices are better than booking direct.
Share
Strong
16%
⚡
User experience
Reviewers commonly report a clear, fast website and straightforward booking flow; confirmations and paperwork are typically received quickly by email.
Share
Strong
18%
🔧
Product quality
Customers report a wide vehicle range, clean and often new cars; one review states the vehicle provided did not match the order.
Share
Strong
22%
📞
Communication
Support is often described as accessible and responsive for last‑minute queries, but a minority report poor follow‑up on refunds or fines.
Share
Mixed
12%
⭐
Overall experience
Most reviewers express satisfaction and willingness to rebook or recommend EasyTerra; a small number report unresolved, negative issues.
Share
Strong
12%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
A real test of service!!
"A real test of service is how you react when something goes wrong…in this case easyterra were fantastic! I missed my early morning flight, couldn’t ge..."
Peter Butler
Trustpilot
Sep 30, 2025
Featured for: service recovery and refund example
Scam🚨🚨🚨we didn’t get what we ordered
"Scam🚨🚨🚨we didn’t get what..."
Lasse Eglykke
Trustpilot
Sep 30, 2025
Featured for: negative: no refund complaint
Great option for car hire booking
"Since I found Easy Terra I use them for all my hire car bookings. Web site good and most importantly ver..."
Chris Dalzell
Trustpilot
Sep 30, 2025
Featured for: positive: pricing, vehicle range, website
best prices and excellent service
"I am Easyterra client since 2021 and they always offered best prices and excellent service. Re..."
P Doruzka
Trustpilot
Sep 30, 2025
Featured for: long term client praising prices
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
S
Steven Wilkinson
trustpilot.com
Sep 30, 2025
Great service and vehicle.
...
P
Paul Truscott
trustpilot.com
Sep 30, 2025
Happy to use again
Good website, made it easy and helped to cut out the hassle when dealing with fi...
P
Peter Butler
trustpilot.com
Sep 30, 2025
A real test of service!!
A real test of service is how you react when something goes wrong…in this case easyterra were fantastic! I missed my early morning flight, couldn’t ge...
C
Chris Dalzell
trustpilot.com
Sep 30, 2025
Great option for car hire booking
Since I found Easy Terra I use them for all my hire car bookings. Web site good and most importantly ver...
M
MRS DONNA HERRIDGE
trustpilot.com
Sep 30, 2025
Really easy to book
Really easy to book, pick up from the airport and return the car. No waiting around once I landed and was able to carry on with my journey. Just a sma...
B
Brian S
trustpilot.com
Sep 30, 2025
Reliable and simple to use
I have now used easy terra for a number of years to hire cars in the UK. I found them easy to book with and the prices are usually better than g...
B
Biggles
trustpilot.com
Sep 30, 2025
Great company
I have used easyterra for many years...
G
Gaby
trustpilot.com
Sep 30, 2025
Recommending Easyterra
Website straightforward to use, offering excellent...
L
Lasse Eglykke
trustpilot.com
Sep 30, 2025
Scam🚨🚨🚨we didn’t get what we ordered
Scam🚨🚨🚨we didn’t get what...
A
Angus McFarlane
trustpilot.com
Sep 30, 2025
Easyterra
Easy website to book with, good prices, available all...
A
Arif Patel
trustpilot.com
Sep 30, 2025
from start to finish the process was…
from start to finish the process was simple - search - agree - book - paper...
P
P Doruzka
trustpilot.com
Sep 30, 2025
best prices and excellent service
I am Easyterra client since 2021 and they always offered best prices and excellent service. Re...
P
Phil
trustpilot.com
Sep 30, 2025
Great support
Accessible support to answer last...
D
David Charles
trustpilot.com
Sep 30, 2025
Easy and great price and hire car…
Easy and great price and hire ca...
H
Helen
trustpilot.com
Sep 30, 2025
Efficient service
Efficient and quick pick up and drop off servic...
C
Chris Agius
trustpilot.com
Sep 30, 2025
My experience was above expectations
My experience was above expectations, fast and efficient pickup and drop off. Car was new so the best possible. Hybrid very economical though I never...
V
Val
trustpilot.com
Sep 30, 2025
Very helpful and friendly
Very helpful and friendly, def...
S
Sandra Trivat
trustpilot.com
Sep 30, 2025
Great service and we were upgraded at…
Great service and we were upgraded a...
S
Sally Gitsham
trustpilot.com
Sep 30, 2025
Great service
Great service especially as colle...
M
Massimo Nocente
trustpilot.com
Sep 30, 2025
Very useful website to compare and book car rental options
Very useful website to compare prices and book car rentals. It is also possible to add an external insuran...
Conclusion
Customer reviews indicate EasyTerra is frequently chosen for quick online booking, competitive pricing and a broad selection of vehicles. Many users highlight efficient pick‑up/drop‑off and responsive support, and several note that paperwork and confirmations arrive quickly by email. Reported downsides include at least one unresolved case of not receiving the ordered vehicle and occasional issues with refunds or limited information about fines. If you consider EasyTerra, compare quoted terms for deposits, refunds and fines, keep booking confirmations and contact support promptly if issues arise.