Reviews Analysed
21
We Collect & Analyse Reviews
Avis
Experiences & Reviews
Avis is a global car rental brand within Avis Budget Group, operating airport and city locations worldwide. It offers online booking for short‑term leisure and corporate hires, a range of vehicle classes from compact cars to SUVs, and optional extras such as insurance, fuel options and child seats. Customers can usually manage reservations online and by phone; local branch policies and charges may vary by country and operator.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
13d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Some branches provide helpful staff at pickup; many other reviews describe rude or uncooperative agents, denied upgrades and aggressive desk behaviour.
Share
Weak
11%
💰
Value for money
Frequent reports of unexpected or unexplained charges: damage fees, automatic 'package' add‑ons, fuel charges and post‑rental surcharges or holds.
Share
Weak
25%
⚡
User experience
Online booking and airport desks are sometimes smooth and convenient; a small number of reviewers report long collection waits or confusing desk procedures.
Share
Mixed
4%
🔧
Product quality
While some vehicles arrived clean and in good condition, several reviews mention mechanical faults, warning lights, punctures and damaged interiors.
Share
Weak
7%
📞
Communication
Many customers report unanswered emails, delayed or missing refunds and unhelpful call‑centre interactions; a minority praise prompt phone help.
Share
Weak
23%
⭐
Overall experience
Overall impressions lean negative: recurring issues with extra charges, dispute handling and vehicle problems, although isolated satisfactory experiences occur.
Share
Weak
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
A Hassle-Free Car Rental Experience With Avis
"I recently booked a car with Avis for my family vacation, and I must say that the overall experience was remarkable. The booking process on their website was smooth, and I received an instant confirmation of my reservation. The car rental pickup and drop-off locations were conveniently located near the airports, which saved us a lot of time. We were greeted warmly by the staff at both locations who patiently assisted us through the rental process. They thoroughly explained all the details regarding insurance options, fuel policy, and any additional charges upfront. The car provided to us was in pristine condition - clean inside out, fully fueled up without any dents or scratches. Also noteworthy is its extensive fleet of cars available for hire; we had many options to choose from depending on our needs. During our journey, we contacted their customer service department once regarding an issue with navigation in our hired vehicle. Their team was quick to assist us over the phone- they guided us step-by-step until we resolved it. Overall our experience with Avis has been nothing but positive- hassle-free pick-up and return services coupled with excellent customer support made this trip easier than expected."
Nicolette Simonis
Collected.reviews
Mar 26, 2022
Featured for: Positive: smooth booking, helpful staff
DO NOT USE
"DO NOT USE - EVER Returned car in the same condition as we received it Marseille France. Charged us £1500 for damage we didn't do. Sent various emails..."
Mark Pattenden
Trustpilot
Sep 30, 2025
Featured for: Unresolved damage charge, no response
Truly Terrible
"Rented from AVIS in Miami in August 2025. Group Z SUV had the "check engine" light on the dash, oil was at 10%, broken tail light, broken left-turn in..."
Keith Plowman
Trustpilot
Sep 30, 2025
Featured for: Poor vehicle condition; unexplained charges
Overcharged
"The positives: 1) Avis counter (alongside Hertz, Europcar) was right as you get off the plane and near the luggage collection space, super ideal. 2) T..."
Ratish Kumar Mani
Trustpilot
Sep 30, 2025
Featured for: Detailed mis‑selling and UX issues
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mark Pattenden
trustpilot.com
Sep 30, 2025
DO NOT USE
DO NOT USE - EVER Returned car in the same condition as we received it Marseille France. Charged us £1500 for damage we didn't do. Sent various emails...
J
Jay
trustpilot.com
Sep 30, 2025
I had a very disappointing experience…
I had a very disappointing experience with Avis Salzburg Railway. • I booked an SUV for medical comfort reasons, but was given a Škoda Octavia estate...
C
Carol Gray
trustpilot.com
Sep 30, 2025
If I could leave a 0 I would!!!!!
If I could leave a 0 I would!!!!!! From arrival picking the car up my daughters car had been cancelled as we were 5 mins late! We had to pay 40 euros...
d
didi barlow
trustpilot.com
Sep 30, 2025
Charged with damage fees (GBP 500) but…
Charged with damage fees (GBP 500) but I did not scratch the car. I paid for the car in full via British Airways f...
c
customer
trustpilot.com
Sep 30, 2025
Shocking.
Shocking.! I didn’t ex...
K
Keith Plowman
trustpilot.com
Sep 30, 2025
Truly Terrible
Rented from AVIS in Miami in August 2025. Group Z SUV had the "check engine" light on the dash, oil was at 10%, broken tail light, broken left-turn in...
R
Ruth Sahadeo
trustpilot.com
Sep 30, 2025
I hired a car from Lancefield St in…
I hired a car from Lancefield St in Glasgow on 08/07/25. Returned it to Waterloo St on 27/07 25 with a full tank of petrol and nil scratches or damage...
R
Ratish Kumar Mani
trustpilot.com
Sep 30, 2025
Overcharged
The positives: 1) Avis counter (alongside Hertz, Europcar) was right as you get off the plane and near the luggage collection space, super ideal. 2) T...
B
Borja de nicolas
trustpilot.com
Sep 30, 2025
Problems with Avis
I had a prepaid car rented at Stansted. I brought a Digital driving license with me as I did in the past. I was a frecuent Avis customer. This time I...
T
T
trustpilot.com
Sep 30, 2025
Awful customer service
Although I’ve rented with Avis a few times and not had any issues, on my latest trip I got a charge on my card without any explanation around two mont...
J
Jo Economides
trustpilot.com
Sep 30, 2025
This company are con artists
This company are con artists, they fr...
I
Ian
trustpilot.com
Sep 30, 2025
Don’t book with Avis
Paid for car hire in Vancouver through BA but Avis added £255 on to the final bill credit card after dropping the car off with no explanations. After...
K
Khash Nikookam
trustpilot.com
Sep 30, 2025
Very helpful team in Paphos airport branch
I recently rented a car from Avis and unfortunately, the vehicle I was initially given wasn’t driving well. Thankfully, the staff at Avis were incredi...
S
Shannon Townsend
trustpilot.com
Sep 30, 2025
Stay away...
Normally i would say dont always believe the reviews, however, when it comes to Avis i would suggest their rating of 1 out of 5 is even a bit generous...
j
jannah stephens
trustpilot.com
Sep 30, 2025
I wish I could do —-minis 100 stars
I wish I could do -100 star. Never again! We got tricked into signing with loads of added costs in Italy! We were told on the phone that our excess wo...
S
Steve
trustpilot.com
Sep 30, 2025
Rip off Avis
Searched online and booked the car through HOLA as that included all the extras that Avis charge a fortune for. Picked the car up at IAH Houston. Cler...
A
ANGEL TORRES
trustpilot.com
Sep 30, 2025
I received a parking violation and paid…
I received a parking violation and paid for that violation with the local authorities, when I returned the vehicle I informed avis about me receiving...
S
Sarah
trustpilot.com
Sep 30, 2025
Not happy about exchange rate surcharges....
We pre-paid our car hire several months early and checked in via the app. Collection still took forever at the airport in Sicily. The car was returned...
C
C.L.
trustpilot.com
Sep 30, 2025
“Package Charges” = ROBBERY
“Package Charges” = ROBBERY At the desk they will add “package charges” & Not tell you. They will slide you paperwork like the snakes they are, to sig...
R
Rory Leslie Melville
trustpilot.com
Sep 30, 2025
Was charged £110 for a late drop off…
Was charged £110 for a late drop off when I’d dropped off the car already the day b...
Conclusion
Reviews show a pattern of recurring concerns: unexpected post‑rental charges, disputed damage or fuel fees, and slow or absent responses from customer service. Several reports describe vehicle defects or maintenance warnings on collection, while other locations provided prompt replacements and helpful staff. Consumers considering Avis should document vehicle condition (photos, full‑to‑full fuel checks), keep receipts and check the contract carefully before signing. If a charge appears after rental, contact your card issuer and keep records of emails and calls to support any dispute.