Reviews Analysed
21
We Collect & Analyse Reviews
Hertz
Experiences & Reviews
Hertz is a global car rental company founded in 1918 and headquartered in the United States. It operates airport and city rental locations across many countries and maintains a mixed fleet from economy cars to larger vehicles and electrics. Hertz offers short‑term and longer‑term hire, corporate solutions and a loyalty programme (Gold Plus Rewards). Consumers commonly search Hertz for airport pickups, fleet availability, insurance options and membership terms.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
11d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Staff reports vary: several customers cite unhelpful or inconsistent desk agents and disputed damage claims; a minority praise specific staff for helpful service.
Share
Weak
20%
💰
Value for money
Many reviewers report unexpected or inflated charges (damage, mileage, fuel, membership); a few mention good initial rates but final costs rose.
Share
Weak
19%
⚡
User experience
App and check‑in issues appear repeatedly: users describe lockouts, missing chat support and confusion over digital licence acceptance.
Share
Weak
12%
🔧
Product quality
Few comments on vehicle condition: one review notes an immaculate car, others reported disputed minor scuffs when returning vehicles.
Share
Mixed
1%
📞
Communication
Frequent complaints about unclear pricing, poor or slow replies, and lack of clear contact channels for enquiries and refunds.
Share
Weak
23%
⭐
Overall experience
Overall impressions skew negative: recurring issues with charges and support dominate, though some customers report excellent individual agents.
Share
Weak
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
Exceptional Service from Hertz Car Rental||
"I recently used Hertz for my car rental needs and I must say that it was a great experience. The booking process was simple and quick, which made the whole experience stress-free. Upon arriving to pick up the car, the staff were extremely friendly and welcoming, which instantly put me at ease. The car itself was in immaculate condition and ran smoothly throughout my journey. It had all the features I needed to make my trip comfortable and enjoyable. Additionally, returning the car was just as easy as picking it up - no hassle or issues whatsoever! Overall, Hertz provided exceptional service that exceeded my expectations. With their best rates guarantee promise on top of everything else, there's no doubt that I'll be using them again for future travels."
Trycia Marks
Collected.reviews
Aug 24, 2022
Featured for: Positive booking and vehicle condition
Stealth costs - be aware
"They get you to sign for fees up front saying “this is your fuel deposit” when they add on extras! My £30 great deal car ended up being £110. Stealthi..."
olive strange
Trustpilot
Sep 30, 2025
Featured for: Example of hidden fees
Genuinely the Worst Customer Experience I’ve Ever Had – Still No Refund After Over a Month
"I rented a car from Hertz in July with the intention of using it for Uber work. Just one day into the rental, I was completely locked out of the vehic..."
A H Ali
Trustpilot
Sep 30, 2025
Featured for: App lockout and no support
Rented an electric car from Hertz at…
"Rented an electric car from Hertz at Newcastle Airport. Returned the car ‘out of hours’ fully charged. Next day received an invoice charging me an add..."
CM
Trustpilot
Sep 30, 2025
Featured for: Refund dispute after erroneous charge
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Davide Bergamaschi
trustpilot.com
Sep 30, 2025
24/7 Scam
I used their 24/7 service, it said £15 for an hour to rent a van. They actually charge a £5 annual membership fee that gets automatically taken from y...
P
P Barnes
trustpilot.com
Sep 30, 2025
Avoid Hertz Preveza Airport
Avoid Hertz Preveza Airport. Gave incorrect information about ad...
D
David
trustpilot.com
Sep 30, 2025
Amazing experience flying from Belfast…
Amazing experience flying from Belfast to Glasgow for a few days to spend with family, customer service was A++, I was offered a free upgrade due to t...
D
Dee Martin
trustpilot.com
Sep 30, 2025
PLEASE READ - dubious tactics
My credit card was over charged by £195 to quote received. Ireland reception had added insurance that I had clearly stated I did not want, and had evi...
o
olive strange
trustpilot.com
Sep 30, 2025
Stealth costs - be aware
They get you to sign for fees up front saying “this is your fuel deposit” when they add on extras! My £30 great deal car ended up being £110. Stealthi...
A
A H Ali
trustpilot.com
Sep 30, 2025
Genuinely the Worst Customer Experience I’ve Ever Had – Still No Refund After Over a Month
I rented a car from Hertz in July with the intention of using it for Uber work. Just one day into the rental, I was completely locked out of the vehic...
A
Abu Mohamed
trustpilot.com
Sep 30, 2025
Blake customer service
“I had an excellent experience with Hertz Heathrow thanks to Blake. From the moment I arrived, Blake was friendly, professional, and went above and be...
M
Matt
trustpilot.com
Sep 30, 2025
They are the worst
They are the worst. I made a prepaid booking through with Hertz and completed online check-in, providing all required details, including my Australian...
C
CM
trustpilot.com
Sep 30, 2025
Rented an electric car from Hertz at…
Rented an electric car from Hertz at Newcastle Airport. Returned the car ‘out of hours’ fully charged. Next day received an invoice charging me an add...
L
Lauren Cash
trustpilot.com
Sep 30, 2025
AVOID AT ALL COSTS
AVOID AVOID AVOID. Overcharged me for the car hire without consent, followed up with them three times and no...
R
Richard Parker
trustpilot.com
Sep 30, 2025
Terrible
Terrible. They attempted to charge €84 for nothing - a tiny bit of dirt/gravel left in the footwell. We eventually contested it and they agreed...
P
Philip A
trustpilot.com
Sep 30, 2025
Charged four times over the market rate for damage
Car got a scratch. No biggie I thought. Until the bill came. They charged four times over the market rate for the damage. When challenged, it transpir...
J
Julie
trustpilot.com
Sep 30, 2025
Will never hire again...
We've returned from our 7 days in France to a charge of 1320 EUR for additional mileage that we just did not do. 7 days in France and 3788 km. That's...
C
Customer 24601
trustpilot.com
Sep 30, 2025
Boston Rony for the win!
At Boston Logan Airport a few weeks ago and I wish I could leave Rony with a 25 million star review for service above and beyond and that I could leav...
A
Andrew Mason
trustpilot.com
Sep 30, 2025
Make it difficult to cancel and terrible customer support
After I had used the app, I informed them that I wished to cancel. I spent a long time waiting for an email, which said that to cancel I had to talk t...
D
Debra Peters
trustpilot.com
Sep 30, 2025
Absolutely scammed
Absolutely scammed! I paid a third party in the UK for a week's car hire. Arrived in Ireland and Hertz told me they were putting a hold on my card for...
P
Patience and Mike
trustpilot.com
Sep 30, 2025
Suboptimal Car Hire experience with Hertz
Hired an 8 seater van (9 seater supplied) for 24 hours from Hertz at Gatwick Airport to take family to an event and disappointed at how Hertz has perf...
M
Miss Tracy Thorogood
trustpilot.com
Sep 30, 2025
Hired a van on the 4/8/25 everything is…
Hired a van on the 4/9/25 everything is done on the hertz app to unlock start and lock which was a pain,also you put a deposit down which you should g...
B
Bryn
trustpilot.com
Sep 30, 2025
Car had not been checked beforehand
Car had not been checked beforehand I had to get car checked and damage noted before driving away Car was returned with fuel tank full receipt and pic...
F
FV
trustpilot.com
Sep 30, 2025
Roughly doubling the price at the last minute
When doing the formalities, the clerk casually announced that it would be much better to take an extra insurance (of course overpriced); the standard...
Conclusion
Reviews indicate a clear pattern: many customers experienced unexpected charges (membership, fuel, damage, mileage) and slow or inconsistent communication when disputing bills. Several reviewers advise documenting mileage, fuel level and vehicle condition at pick‑up and return, and to get charges confirmed in writing. At the same time, a smaller number of reviews describe efficient, helpful staff and smooth pick‑ups, showing service can be variable by location or agent. For consumers, verifying pricing and taking timestamped photos, keeping receipts and checking membership terms before travel can reduce the risk of disputes.