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We Collect & Analyse Reviews

EBC Brakes
Experiences & Reviews

EBC Brakes is a manufacturer and supplier of brake components, including brake pads and discs, that sells direct to consumers and independent fitters via an online shop. Information-seeking consumers often look for product fitment, delivery options and support when evaluating brake parts suppliers. Reviews and user feedback are commonly used to judge product match, shipping reliability and post-sale help from such companies.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 100%
Latest Review 19d
Overall Rating
4.9

Our Analysis

🎯

Service quality

Customers frequently report prompt delivery, careful packaging and helpful support; a few note limited delivery options or isolated poor phone advice.

Share
27%
Strong
💰

Value for money

Only a small number mention price; those that do describe competitive or good pricing alongside quality parts.

Share
3%
Mixed

User experience

The website and ordering process are repeatedly described as easy to use, informative and useful for finding correct parts.

Share
11%
Strong
🔧

Product quality

Brake pads and discs are commonly described as high quality, well fitting and offering improved performance (less dust, better bite).

Share
23%
Strong
📞

Communication

Online chat and quick responses are praised in multiple reviews; one review reports incorrect phone advice that caused concern.

Share
8%
Strong

Overall experience

Most reviewers state repeat purchases, recommendations or general satisfaction with product and fulfilment; few give mixed feedback.

Share
29%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

P
PHILIP KYTE
trustpilot.com Sep 30, 2025

i love my brake pads

i love my brake pads, they work well, i just wish you had a delivery option to ca...

M
Mr Gorman
trustpilot.com Sep 30, 2025

Great company

Fast delivery and great quality...

G
Ganzonias
trustpilot.com Sep 30, 2025

Awesome support

Awesome support, premiu material. Both bra...

w
william
trustpilot.com Sep 30, 2025

Great website easy ordering delivery as…

Great website easy ordering delive...

G
Greg Lavers
trustpilot.com Sep 30, 2025

Yellow Stuff is Great!

Quick and easy purchase. Had them fitted by a local independent and have been using the yel...

j
jim mccoll
trustpilot.com Sep 30, 2025

Fantastic service as always highly…

Fantastic service as al...

M
Mr Vann
trustpilot.com Sep 30, 2025

Good products

Good products, good prices a...

W
Wayne Irvin
trustpilot.com Sep 30, 2025

Great service and the parts came…

Great service and th...

B
Big_Al
trustpilot.com Sep 30, 2025

Fast delivery and good online chat for…

Fast delivery and good online chat for matching pads to the car. Only gripe was the phone advice when rang into double check the pads would fit. After...

S
Stephen Boyes
trustpilot.com Sep 30, 2025

Well packaged and delivered

Well packaged and delivered, very nice brake d...

S
Spence
trustpilot.com Sep 30, 2025

Front pads green stuff

The service was excellent and the brakes are excellent quality and are much better th...

C
Cameron
trustpilot.com Sep 30, 2025

Fast service and top quality product

Fast service and t...

T
Tibor
trustpilot.com Sep 30, 2025

Quick delivery and excellent quality of…

Quick delivery and exce...

R
Robin Mack
trustpilot.com Sep 30, 2025

Two purchases recently

I've made two purchases, from EBC Direct, in the last few weeks. This one was the most recent and went absolutely as smoothly as I would have hoped fo...

J
James Cornell
trustpilot.com Sep 30, 2025

Quick delivery and well packaged

Quick delivery a...

M
Marc Raftery
trustpilot.com Sep 30, 2025

Quick delivery

Quick delivery. Website easy...

M
Michael Renton Cooper
trustpilot.com Sep 30, 2025

XVZ1300 brake pads

The website was easy to use and very usefull to find the correct brak...

c
customer
trustpilot.com Sep 30, 2025

My go to for brake pads and discs.

My go to for brak...

J
John Cooper
trustpilot.com Sep 30, 2025

Fast delivery.

...

D
David Bell
trustpilot.com Sep 30, 2025

Great service and quick response

Great service an...

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Conclusion

Reviewers most commonly highlight reliable, often next-day delivery, good packaging and an easy-to-use website for finding correct parts. Many customers report high product quality — examples include less brake dust and stronger bite on performance pads. Communication is generally seen as responsive (online chat and quick replies), though one review flags incorrect phone advice and another notes a missing delivery option for the Canary Islands. For consumers comparing sellers, these reviews indicate strong fulfilment and product performance with isolated communication or regional-delivery limitations to be aware of.