Reviews Analysed
21
We Collect & Analyse Reviews
EBC Brakes
Experiences & Reviews
EBC Brakes is a manufacturer and supplier of brake components, including brake pads and discs, that sells direct to consumers and independent fitters via an online shop. Information-seeking consumers often look for product fitment, delivery options and support when evaluating brake parts suppliers. Reviews and user feedback are commonly used to judge product match, shipping reliability and post-sale help from such companies.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
19d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Customers frequently report prompt delivery, careful packaging and helpful support; a few note limited delivery options or isolated poor phone advice.
Share
Strong
27%
💰
Value for money
Only a small number mention price; those that do describe competitive or good pricing alongside quality parts.
Share
Mixed
3%
⚡
User experience
The website and ordering process are repeatedly described as easy to use, informative and useful for finding correct parts.
Share
Strong
11%
🔧
Product quality
Brake pads and discs are commonly described as high quality, well fitting and offering improved performance (less dust, better bite).
Share
Strong
23%
📞
Communication
Online chat and quick responses are praised in multiple reviews; one review reports incorrect phone advice that caused concern.
Share
Strong
8%
⭐
Overall experience
Most reviewers state repeat purchases, recommendations or general satisfaction with product and fulfilment; few give mixed feedback.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Fast delivery and good online chat for…
"Fast delivery and good online chat for matching pads to the car. Only gripe was the phone advice when rang into double check the pads would fit. After..."
Big_Al
Trustpilot
Sep 30, 2025
Featured for: mixed feedback on phone advice
Two purchases recently
"I've made two purchases, from EBC Direct, in the last few weeks. This one was the most recent and went absolutely as smoothly as I would have hoped fo..."
Robin Mack
Trustpilot
Sep 30, 2025
Featured for: positive on website, price, communication
Yellow Stuff is Great!
"Quick and easy purchase. Had them fitted by a local independent and have been using the yel..."
Greg Lavers
Trustpilot
Sep 30, 2025
Featured for: product performance example (Yellow Stuff)
brake pads
"Hi all! Recently I bought brake pads from the online shop EBC Brakes Direct and I would like to tell you about my experience. First of all, I was impressed by the website. It is very rich in content, logically structured and has a pleasant design, which makes the navigation on it convenient and quick. After I added the products to my shopping cart, I entered my personal data and then chose a payment method. The customer service was nice in answering some questions which I asked them. Next thing was waiting for my order. It arrived faster than I expected. The packaging has been made perfectly and there are my quality brake pads. I recommend them!
"
Dabiana
Collected.reviews
Dec 07, 2021
Featured for: mentions website, service, packaging
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
PHILIP KYTE
trustpilot.com
Sep 30, 2025
i love my brake pads
i love my brake pads, they work well, i just wish you had a delivery option to ca...
M
Mr Gorman
trustpilot.com
Sep 30, 2025
Great company
Fast delivery and great quality...
G
Ganzonias
trustpilot.com
Sep 30, 2025
Awesome support
Awesome support, premiu material. Both bra...
w
william
trustpilot.com
Sep 30, 2025
Great website easy ordering delivery as…
Great website easy ordering delive...
G
Greg Lavers
trustpilot.com
Sep 30, 2025
Yellow Stuff is Great!
Quick and easy purchase. Had them fitted by a local independent and have been using the yel...
j
jim mccoll
trustpilot.com
Sep 30, 2025
Fantastic service as always highly…
Fantastic service as al...
M
Mr Vann
trustpilot.com
Sep 30, 2025
Good products
Good products, good prices a...
W
Wayne Irvin
trustpilot.com
Sep 30, 2025
Great service and the parts came…
Great service and th...
B
Big_Al
trustpilot.com
Sep 30, 2025
Fast delivery and good online chat for…
Fast delivery and good online chat for matching pads to the car. Only gripe was the phone advice when rang into double check the pads would fit. After...
S
Stephen Boyes
trustpilot.com
Sep 30, 2025
Well packaged and delivered
Well packaged and delivered, very nice brake d...
S
Spence
trustpilot.com
Sep 30, 2025
Front pads green stuff
The service was excellent and the brakes are excellent quality and are much better th...
C
Cameron
trustpilot.com
Sep 30, 2025
Fast service and top quality product
Fast service and t...
T
Tibor
trustpilot.com
Sep 30, 2025
Quick delivery and excellent quality of…
Quick delivery and exce...
R
Robin Mack
trustpilot.com
Sep 30, 2025
Two purchases recently
I've made two purchases, from EBC Direct, in the last few weeks. This one was the most recent and went absolutely as smoothly as I would have hoped fo...
J
James Cornell
trustpilot.com
Sep 30, 2025
Quick delivery and well packaged
Quick delivery a...
M
Marc Raftery
trustpilot.com
Sep 30, 2025
Quick delivery
Quick delivery. Website easy...
M
Michael Renton Cooper
trustpilot.com
Sep 30, 2025
XVZ1300 brake pads
The website was easy to use and very usefull to find the correct brak...
c
customer
trustpilot.com
Sep 30, 2025
My go to for brake pads and discs.
My go to for brak...
J
John Cooper
trustpilot.com
Sep 30, 2025
Fast delivery.
...
D
David Bell
trustpilot.com
Sep 30, 2025
Great service and quick response
Great service an...
Conclusion
Reviewers most commonly highlight reliable, often next-day delivery, good packaging and an easy-to-use website for finding correct parts. Many customers report high product quality — examples include less brake dust and stronger bite on performance pads. Communication is generally seen as responsive (online chat and quick replies), though one review flags incorrect phone advice and another notes a missing delivery option for the Canary Islands. For consumers comparing sellers, these reviews indicate strong fulfilment and product performance with isolated communication or regional-delivery limitations to be aware of.