Fast delivery and good online chat for matching pads to the car. Only gripe was the phone advice when rang into double check the pads would fit. After...
Reason: mixed feedback on phone advice
EBC Brakes
Reviews & Experiences
Reviewers most commonly highlight reliable, often next-day delivery, good packaging and an easy-to-use website for finding correct parts. Many customers report high product quality — examples include less brake dust and stronger bite on performance pads. Communication is generally seen as responsive (online chat and quick replies), though one review flags incorrect phone advice and another notes a missing delivery option for the Canary Islands. For consumers comparing sellers, these reviews indicate strong fulfilment and product performance with isolated communication or regional-delivery limitations to be aware of.
Overview & Key Metrics
Review count
41
Sources
trustpilot.com, Collected.reviews
Last updated
February 2026
Featured Reviews
Examples from available reviews (Dec 2021 – Feb 2026).
Two purchases recently - I've made two purchases, from EBC Direct, in the last few weeks. This one was the most recent and went absolutely as smoothly as I would have hoped fo...
Reason: positive on website, price, communication
Yellow Stuff is Great! - Quick and easy purchase. Had them fitted by a local independent and have been using the yel...
Reason: product performance example (Yellow Stuff)
brake pads - Hi all! Recently I bought brake pads from the online shop EBC Brakes Direct and I would like to tell you about my experience. First of all, I was impressed by the website. It is very rich in content, logically structured and has a pleasant design, which makes the navigation on it convenient and quick. After I added the products to my shopping cart, I entered my personal data and then chose a payment method. The customer service was nice in answering some questions which I asked them. Next thing was waiting for my order. It arrived faster than I expected. The packaging has been made perfectly and there are my quality brake pads. I recommend them!
Dabiana
•
Collected.reviews
•
Dec 07, 2021
Reason: mentions website, service, packaging
What reviewers often mention
🎯
Service quality
Customers frequently report prompt delivery, careful packaging and helpful support; a few note limited delivery options or isolated poor phone advice.
💰
Value for money
Only a small number mention price; those that do describe competitive or good pricing alongside quality parts.
⚡
User experience
The website and ordering process are repeatedly described as easy to use, informative and useful for finding correct parts.
🔧
Product quality
Brake pads and discs are commonly described as high quality, well fitting and offering improved performance (less dust, better bite).
📞
Communication
Online chat and quick responses are praised in multiple reviews; one review reports incorrect phone advice that caused concern.
⭐
Overall experience
Most reviewers state repeat purchases, recommendations or general satisfaction with product and fulfilment; few give mixed feedback.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing 1 of 41 reviews
All Reviews
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
D
Dabiana
Collected.reviews
Dec 07, 2021
brake pads - Hi all! Recently I bought brake pads from the online shop EBC Brakes Direct and I would like to tell you about my experience. First of all, I was impressed by the website. It is very rich in content, logically structured and has a pleasant design, which makes the navigation on it convenient and quick. After I added the products to my shopping cart, I entered my personal data and then chose a payment method. The customer service was nice in answering some questions which I asked them. Next thing was waiting for my order. It arrived faster than I expected. The packaging has been made perfectly and there are my quality brake pads. I recommend them!
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About EBC Brakes
EBC Brakes is a manufacturer and supplier of brake components, including brake pads and discs, that sells direct to consumers and independent fitters via an online shop. Information-seeking consumers often look for product fitment, delivery options and support when evaluating brake parts suppliers. Reviews and user feedback are commonly used to judge product match, shipping reliability and post-sale help from such companies.