Fast delivery and good online chat for matching pads to the car. Only gripe was the phone advice when rang into double check the pads would fit. After...
Reason: mixed feedback on phone advice
EBC Brakes
Reviews & Experiences
Reviewers most commonly highlight reliable, often next-day delivery, good packaging and an easy-to-use website for finding correct parts. Many customers report high product quality — examples include less brake dust and stronger bite on performance pads. Communication is generally seen as responsive (online chat and quick replies), though one review flags incorrect phone advice and another notes a missing delivery option for the Canary Islands. For consumers comparing sellers, these reviews indicate strong fulfilment and product performance with isolated communication or regional-delivery limitations to be aware of.
Overview & Key Metrics
Review count
41
Sources
trustpilot.com, Collected.reviews
Last updated
February 2026
Featured Reviews
Examples from available reviews (Dec 2021 – Feb 2026).
Two purchases recently - I've made two purchases, from EBC Direct, in the last few weeks. This one was the most recent and went absolutely as smoothly as I would have hoped fo...
Reason: positive on website, price, communication
Yellow Stuff is Great! - Quick and easy purchase. Had them fitted by a local independent and have been using the yel...
Reason: product performance example (Yellow Stuff)
brake pads - Hi all! Recently I bought brake pads from the online shop EBC Brakes Direct and I would like to tell you about my experience. First of all, I was impressed by the website. It is very rich in content, logically structured and has a pleasant design, which makes the navigation on it convenient and quick. After I added the products to my shopping cart, I entered my personal data and then chose a payment method. The customer service was nice in answering some questions which I asked them. Next thing was waiting for my order. It arrived faster than I expected. The packaging has been made perfectly and there are my quality brake pads. I recommend them!
Dabiana
•
Collected.reviews
•
Dec 07, 2021
Reason: mentions website, service, packaging
What reviewers often mention
🎯
Service quality
Customers frequently report prompt delivery, careful packaging and helpful support; a few note limited delivery options or isolated poor phone advice.
💰
Value for money
Only a small number mention price; those that do describe competitive or good pricing alongside quality parts.
⚡
User experience
The website and ordering process are repeatedly described as easy to use, informative and useful for finding correct parts.
🔧
Product quality
Brake pads and discs are commonly described as high quality, well fitting and offering improved performance (less dust, better bite).
📞
Communication
Online chat and quick responses are praised in multiple reviews; one review reports incorrect phone advice that caused concern.
⭐
Overall experience
Most reviewers state repeat purchases, recommendations or general satisfaction with product and fulfilment; few give mixed feedback.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing 40 of 41 reviews
All Reviews
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
L
Laurent LACOURIEUX
trustpilot.com
Feb 12, 2026
Excellent. - Excellent. Cost effec...
j
jim mccoll
trustpilot.com
Feb 12, 2026
as always a great service and fast delivery great...
M
MARTIN RYAN
trustpilot.com
Feb 10, 2026
Excellent service Ordered parts for old e2000 mazda van, we chatted and as much as we could tell parts were correct....
V
Vlad Panturu
trustpilot.com
Feb 08, 2026
Fantastic brakes, defini...
H
Happy
trustpilot.com
Feb 08, 2026
They work superbly - ...
L
Lee Sant
trustpilot.com
Feb 07, 2026
Excellent service every time - ...
T
The Meerkat
trustpilot.com
Feb 06, 2026
EBC Brakes provides an outstanding product that surpasses manufacturer quality (Toyota OEM). One set of discs, both front and rear, for a Verso in 10...
M
Max Speed
trustpilot.com
Feb 06, 2026
I have been using EBC for a number of years a...
D
Darren Kendall
trustpilot.com
Feb 03, 2026
Absolutely fantastic service ordered one day arriv...
T
Thomas Simpson
trustpilot.com
Feb 02, 2026
If was well posted esay to find the right...
J
Jack Parker
trustpilot.com
Feb 01, 2026
EBC Blue Stuff for the win! - I left the review of the front pads for a few months to get a good idea for the rear pads after buying the fronts in September. I love these EBC Blue...
G
Gary
trustpilot.com
Jan 30, 2026
Order arrived in 2 days I ordered rear instead of front, new order arrived in two days...
G
Graham Stuart
trustpilot.com
Jan 29, 2026
Quick and efficient service and ac...
c
customer
trustpilot.com
Jan 27, 2026
Excellent service would highly recommend. Qu...
M
Mr Roberts
trustpilot.com
Jan 26, 2026
Excellent service, plenty of information on website to help you choose. Bought brake pads for my v stro...
C
Chris
trustpilot.com
Jan 25, 2026
Great products, but flat rate postage is obscenely expensive if only order a small item. The postage was closing in on the same value as one of the it...
C
Chris
trustpilot.com
Jan 25, 2026
Fantastic - Fantastic! Fast de...
P
Peter Hodges
trustpilot.com
Jan 22, 2026
Stopping with you is a pleasure. - Given my experience with EBC will I ever use them again, Yes I had to phone for help with my order and I received the help that I needed. I ordered my...
P
Phil Brown
trustpilot.com
Jan 19, 2026
Didn't know which brakes i needed for my car. I phoned them and they helped me with product code...
N
Nick Jennings
trustpilot.com
Jan 18, 2026
Used them time and time again. Awesome delivery and quality of goods Have had the...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About EBC Brakes
EBC Brakes is a manufacturer and supplier of brake components, including brake pads and discs, that sells direct to consumers and independent fitters via an online shop. Information-seeking consumers often look for product fitment, delivery options and support when evaluating brake parts suppliers. Reviews and user feedback are commonly used to judge product match, shipping reliability and post-sale help from such companies.