Reviews Analysed
21
We Collect & Analyse Reviews
Autodoc
Experiences & Reviews
Autodoc is an online retailer of automotive parts and accessories serving consumers and workshops across multiple European markets. The platform lists aftermarket and OEM components, spare parts and consumables for a wide range of vehicle makes and models. Customers use VIN/reg lookup, chat or text support to identify parts and benefit from promotional discounts and loyalty bonuses. Information about delivery times, return procedures and pricing should be checked before purchase.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
13d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Fulfilment is inconsistent: many customers report prompt, accurate deliveries, while others cite wrong parts, damaged parcels and slow or costly returns.
Share
Mixed
19%
💰
Value for money
Most reviewers praise low prices, regular discounts and loyalty points; a minority report unexpected extra charges at checkout.
Share
Strong
9%
⚡
User experience
Ordering features and VIN lookup are often praised, but some users report confusing processes, automated responses and burdensome paperwork.
Share
Mixed
13%
🔧
Product quality
Majority of buyers report correct, durable parts and good build quality (tyres, clutches); a few received wrong or unsuitable items.
Share
Strong
16%
📞
Communication
Customer contact is polarising: helpful text/chat support is noted, but multiple reports describe no replies, poor follow-up and unclear returns guidance.
Share
Weak
12%
⭐
Overall experience
Overall impressions vary: many satisfied with price and parts, while a significant group report delivery, returns and support problems.
Share
Mixed
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Abroncs Tires
"I have been a cyclist for about 40 years, and throughout that time, I have always used Continental tires for training and racing.
I've experimented with a variety of other brands over the years, but I've always returned to Conti's because I believe they are the best.
My decision this time was to go with a different brand, and I got an Abroncs tire from the Autodoc online website.
I'd never had the opportunity to test out Abroncs tires before, but they were every bit as fantastic as I'd imagined.
I bought my first set of these tires about a year ago and have been really pleased with them.
They're fantastic.
Despite the fact that I have been driving on them for 13 months, there is no noticeable wear on the treads.
They perform admirably in all weather conditions, including rain, snow, and ice.
I truly enjoy them, and I just bought a second set of these tires to add to my collection. "
Darrel Smith
Collected.reviews
Nov 25, 2021
Featured for: Positive product durability example
Autodoc, Auto AMAZING!
"This is by FAR ONE OF THE BEST companies I have ever dealt with. If I could give them 10 stars I would Not just the quality of the products but the..."
Customer
Trustpilot
Sep 30, 2025
Featured for: Strong praise for price and quality
Absolutely ridiculous and don't seem to…
"Absolutely ridiculous and don't seem to care. I placed an order which came and it looked like the box was kicked and thrown around. An item was missin..."
Tas Georgopoulos
Trustpilot
Sep 30, 2025
Featured for: Damaged parcel and slow replacement
I had a really disappointing experience…
"I had a really disappointing experience with Autodoc. When browsing their site, the prices looked fine, but what they don’t make clear is that the act..."
Alex
Trustpilot
Sep 30, 2025
Featured for: Hidden extra charges complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
V
Vuletich NZ Peter Vuletich
trustpilot.com
Sep 30, 2025
Supplied the correct part and promptly
Supplied the correc...
N
Neil
trustpilot.com
Sep 30, 2025
The fact you can contact support via…
The fact you can contact support via txt and give your vin and reg and they will give you a link to the exact part you need is priceless. Ive ordered...
B
Bev Phillips
trustpilot.com
Sep 30, 2025
Poor customer service
I ordered oil, oil filter and air filter from them they sent the wrong oil filter and the wrong a...
M
Mark Nichols
trustpilot.com
Sep 30, 2025
Spare parts
Lots of spares quick delivery to uk and good prices, discounts different everyday & log in every...
A
Alexandros Korakas
trustpilot.com
Sep 30, 2025
Very good and quality products.
Very good and quality products. You ca...
A
Alex
trustpilot.com
Sep 30, 2025
I had a really disappointing experience…
I had a really disappointing experience with Autodoc. When browsing their site, the prices looked fine, but what they don’t make clear is that the act...
h
hillier Allan
trustpilot.com
Sep 30, 2025
The great customer service when issues…
The great customer service when issues arise the user friendly way to order what you need and the great pric...
G
Grant Taute
trustpilot.com
Sep 30, 2025
gREAT PRICING AND QUALITY
...
C
Chatley
trustpilot.com
Sep 30, 2025
Easy ordering process and short…
Easy ordering process and short delivery times even though we are outside...
i
iratebh
trustpilot.com
Sep 30, 2025
I have been waiting for my order for…
I have been waiting for my order for over a week my customer wants their money back as they can't use...
T
Tas Georgopoulos
trustpilot.com
Sep 30, 2025
Absolutely ridiculous and don't seem to…
Absolutely ridiculous and don't seem to care. I placed an order which came and it looked like the box was kicked and thrown around. An item was missin...
N
Nathaniel Webb
trustpilot.com
Sep 30, 2025
Great service excellent quality
Great service e...
M
Michael Collins
trustpilot.com
Sep 30, 2025
I bought a replacement AC compressor…
I bought a replacement AC compressor for my vehicle. On the order it stated that there was a deposit for £50 that would be refunded when my old one wa...
N
Nuwan Godakanda Arachchi
trustpilot.com
Sep 30, 2025
The fist clutch ordered was excellent
The fist clutch ordered was ex...
N
Neil
trustpilot.com
Sep 30, 2025
Straight Forward
Easy to find, was...
C
CA
trustpilot.com
Sep 30, 2025
Finally went out and bought the part…
Finally went out and bought the part locally. Cost more but it was right first time. No clueless AI a...
K
Keith
trustpilot.com
Sep 30, 2025
Brake discs ordered were the wrong size…
Brake discs ordered were the wrong size despite...
C
Customer
trustpilot.com
Sep 30, 2025
Autodoc, Auto AMAZING!
This is by FAR ONE OF THE BEST companies I have ever dealt with. If I could give them 10 stars I would Not just the quality of the products but the...
W
Wladyslaw
trustpilot.com
Sep 30, 2025
All good +++++
...
P
Papa Petro
trustpilot.com
Sep 30, 2025
Good price good quality
...
Conclusion
Reviews show Autodoc commonly offers competitive prices, frequent discounts and a wide selection of parts, with many buyers reporting good product quality and successful fittings. Several users find the VIN/reg support and ordering tools helpful for identifying correct parts, and some purchases arrive promptly. However, recurring issues include wrong items sent, unclear return procedures, occasional damaged parcels and poor follow-up from support, which have led to delays or extra costs for some customers. Prospective buyers should confirm final price before payment, verify part numbers with available VIN/reg support, and review the returns policy and estimated delivery origin (some items ship from Poland).