Many customers mention fast shipping, sharp prices, and staff who sort replacements or refunds quickly. A recurring complaint is unexpected import or courier fees that push up the final total. Some orders went missing or arrived late, and in those cases several buyers describe customer support as slow or unresponsive.
Examples from available reviews (Apr 2018 – Feb 2026).
Competitive prices, easy ordering and helpful, responsive support.
“Very competitive prices, easy to order.”
Items shipped quickly to Australia with reasonable postage and good quality.
“only 4 days to get here from Germany”
Item lost in shipping and seller did not replace or refund.
“was lost in shipping.”
Unexpected UK taxes and poor response made purchase risky for UK buyers.
“I owed another £108 for UK taxes and customs charges.”
Reviews often highlight quick dispatch and responsive after-sales help. Several customers mention a specific staff member, Daniel Kaiser, who arranged replacements or refunds. Another group describes lost parcels, long waits for replacements, and messy handling.
Many reviews mention added import taxes and unexpected courier bills that increase the total cost. Others point to competitive base prices and good quality for the price before fees. Several complaints also say advertised discounts did not apply.
Many orders go through without issues, with simple ordering and delivery. A smaller number of buyers report sizing problems or items that do not fit, making returns hard. A few reviews also mention stricter return processes for overseas deliveries.
Several customers received defective or seemingly used items and say checks before shipping were weak. Many others directly praise product quality and durability for the listed price. Overall, feedback splits between clear praise and specific defect reports.
Many reviews praise fast, clear replies from customer service. Others describe automated replies, no response, or long waits for updates. Specific issues include discount codes that did not work and refunds handled manually without clear tracking.
Experiences split sharply between smooth, high-rated purchases and low-rated orders hit by customs, delivery, or service problems. Positive reviews stress quick fixes and helpful staff. Negative ones focus on extra charges, missing parcels, and refunds that were not resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (15) · Reviews (1) · Quotes shortened · As of: February 2026
Initially poor tracking and delays, but ultimately boots and seller impressed.
“Boots are amazing, couldn't be happier.”
Complex payment and hidden delivery costs made purchase expensive and inconvenient.
“Hidden costs!!!”
Good balance of quality and price with generally fast delivery.
“Good balance between quality and prices.”
Fast delivery; returns handled well and refund processed immediately.
“the refund was instant the day they landed back at the shop.”
Received used, worn boots and experienced unexpected import fees and poor response.
“Used boots sent and misleading”
Damaged item was promptly refunded by helpful after-sales staff.
“refunded immediately by a very helpful Daniel Kaiser in after sales.”
Friendly service desk, quick email responses, timely delivery and fair pricing.
“Great service and very friendly service desk.”
Discount code advertised but unusable, leading to an opaque manual refund process.
“This is a classic example of false discount advertising”
Import duty can add around 25%, reducing perceived price advantage.
“all up an ADDITIONAL 25%.”
Item lost in shipping and seller did not replace or refund.
“was lost in shipping.”
Unexpected courier invoice made purchase much more expensive due to unclear charges.
“invoice from UPS for £70.00!!!”
Order went smoothly and the helmet arrived as expected.
“Everything was fine.”
Products match description but getting clear answers about fit can be difficult.
“product are always as described.”
Excellent prices and incredibly fast shipping with easy returns.
“incredibly fast shipping - from Germany to Canada.”
Paid for premium delivery but experienced delays and no customer support.
“customer support was nonexistent”
Company supplied a replacement back protector promptly after delivery damage.
“they sent me a new back protector”
Package fraudulently handed over; company initially unresponsive but later pursued claim.
“DHL ServicePoint in Spain fraudulently handed it over to a stranger.”
Replacement attempts delayed over two months with disorganised customer service.
“Seriously hopeless organization and service.”
Helmet advertised in stock but remained unshipped and support unresponsive.
“apparently, the helmet was NOT in stock”
After-sales service was prompt and a full refund was issued for faulty gloves.
“they honoured the warranty, immediately giving me a full refund of the faulty goods”
Unexpected UK taxes and poor response made purchase risky for UK buyers.
“I owed another £108 for UK taxes and customs charges.”
Repeated purchases; satisfied with delivery and faster shipping.
“FC-Moto always delivers.”
After-sales manager resolved issue and communicated well.
“Great communication!”
Minor order issue resolved promptly and efficiently by staff.
“Daniel Kaiser from FC-MOTO helped me promptly and consistently.”
Competitive prices, easy ordering and helpful, responsive support.
“Very competitive prices, easy to order.”
Bought rare size, paid customs but overall great experience.
“but it was a great great experience overall.”
Fast, efficient service received from a staff member.
“Fast and efficient service from Mr Daniel Kaiser.”
Items shipped quickly to Australia with reasonable postage and good quality.
“only 4 days to get here from Germany”
Support resolved missing shipment items with staff assistance.
“The support solved my problem”
Defective helmet was immediately replaced by responsive staff.
“helped with immediately replacement of defective helmet.”
Company replaced lost jacket accessory and shipped it free to Spain.
“they solved the problem shipping it to Spain free.”
Competitive prices and helpful staff resolved defective gloves issue.
“Daniel Kaiser was very helpful in handling an issue with defective gloves.”
Waited 20 days with automated replies and no reliable communication.
“Extremely poor customer service.”
Exchange/refund ultimately resolved professionally despite delays.
“Daniel Kaiser handled the matter professionally”
Store promptly supplied spare visor part with clear communication.
“Communication with the store through the whole process was spot on.”
Fast shipping, good prices, and refund arranged after glove failure.
“after my gloves fell apart, Daniel Kaiser took care of me and refunded the purchase.”
Daniel arranged replacement helmet part and provided outstanding support.
“I would like to express my gratitude to Daniel for the outstanding customer service.”
After visor cracks, staff arranged free replacement and handled case personally.
“arranged a replacement visor free of charge.”
Prompt replacement arranged for defective jeans; long-time satisfied customer.
“Daniel K from fc-moto was able to arrange shipment of a replacement very promptly!”
Customer service responds within a few hours consistently.
“Always just a few hours to get a response”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
FC-Moto runs an online shop focused on motorcycle clothing, helmets, and accessories. The range includes helmets, jackets, boots, gloves, and spare parts across multiple brands. Product pages show specifications and size guidance. FC-Moto ships internationally and shows delivery options at checkout. The site also outlines returns and warranty steps and lists ways to contact customer support.