Reviews Analysed
21
We Collect & Analyse Reviews
FC-Moto
Experiences & Reviews
FC-Moto is a European online retailer specialising in motorcycle clothing, helmets, accessories and parts. Founded and operated from Germany, it serves international customers with a large catalogue of brands and direct-to-consumer web sales. Consumers researching FC‑Moto should note its international shipping, customs considerations for non‑EU buyers, and focus on motorcycle gear categories.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Mostly positive reports of helpful after‑sales and fast issue resolution; occasional slow responses and stressful returns were reported in some reviews.
Share
Strong
24%
💰
Value for money
Several reviewers highlight competitive prices and reasonable postage, presenting value as a recurring positive aspect of purchases.
Share
Strong
6%
⚡
User experience
Ordering is generally described as easy with fast international shipping; a few reviews mention delayed status updates or stressful returns.
Share
Strong
13%
🔧
Product quality
Multiple reports of product faults (helmets, visors, gloves, jeans); the retailer frequently arranges replacements or refunds in response.
Share
Weak
12%
📞
Communication
Communication is often praised for prompt, personalised replies and named staff assistance; a minority of reviews report no or automated responses.
Share
Strong
20%
⭐
Overall experience
Most customers describe positive overall experiences driven by shipping speed and responsive support; a small number report poor service and delays.
Share
Strong
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
O'Neal Dirt Lid Plain Youth Bicycle Helmet
"Been doing my shopping online for some time now and I have never been more frustrated than I was last month. I ordered an O'Neal Dirt Lid Plain Youth Bicycle Helmet for my son from this company but I received nothing close to it. I received an adult O'Neal Fury Rapid helmet. We were so disappointed, especially my son who was so eager to see the new helmet. On the same day, I tried reaching out to the customer care service via calls and email but there was no response. The following day I did the same and after making several calls, I was lucky and I explained my issue. I was told to hold on, as the custom care rep would talk to me. It never happened. Though I finally got a replacement, the return process was very stressful and something I dread from that day."
Megan Lexi
Collected.reviews
Nov 30, 2021
Featured for: Wrong item, slow support
20 days waiting, no answers, no delivery
"On September 3rd, I placed an order worth €500 for a set of clothing items. Each item was listed as available with a shipping time of 2–3 business day..."
Dark Schneider
Trustpilot
Sep 30, 2025
Featured for: Long wait, no replies
Customer service beyond exception!
"Customer service beyond exception! I had purchased a helmet from them made by a very reputable company. Initially it performed well but did not last a..."
James Pope
Trustpilot
Sep 30, 2025
Featured for: Refund after product failure
Great online store
"Very competitive prices, easy to order. Support staff are very he..."
Inta
Trustpilot
Sep 30, 2025
Featured for: Competitive prices, easy ordering
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
H
Halcyon
trustpilot.com
Sep 30, 2025
Alles ist gut
I have purchased items from them several times over the years and am satisfied with their...
S
Shopper
trustpilot.com
Sep 30, 2025
I had a question about my newly bought…
I had a question about my newly bought helmet. I am so happy with it, but something did not work. Daniel...
C
Carlos
trustpilot.com
Sep 30, 2025
Good experience / Gute Erfahrung
I had a minor issue with my order, but Daniel Kaiser from FC-MOTO helped me promptly and consistently. He provided solutions and resolved my issue eff...
I
Inta
trustpilot.com
Sep 30, 2025
Great online store
Very competitive prices, easy to order. Support staff are very he...
Y
Yuhao Dai
trustpilot.com
Sep 30, 2025
I bought faster 4 from FC Moto because…
I bought faster 4 from FC Moto because where I live (Tokyo, Japan) no store would carry my size. It was a bit unusual experience especially for those...
C
Customer
trustpilot.com
Sep 30, 2025
Fast and efficient service from Mr…
Fast and efficient servi...
G
Gwyn M
trustpilot.com
Sep 30, 2025
I live in Australia and purchased a…
I live in Australia and purchased a pair of motorcycles stands from FC moto, absolutely brilliant service only 4 days to...
a
alfredo rinaldi
trustpilot.com
Sep 30, 2025
The support I got from Daniel Kaiser
The support solved my problem, which was that I hadn't received all of my s...
E
Edgars Judzis
trustpilot.com
Sep 30, 2025
Defective item replacement
Thanks a lot to Daniel, who helped with immediately replace...
c
cliente
trustpilot.com
Sep 30, 2025
Exceptional service customer
Very very grateful with FC-Moto service customer. I did lose an accessory...
J
J C
trustpilot.com
Sep 30, 2025
Great prices, helpful support.
Great prices, Daniel Kaiser was very helpful in handling an...
D
Dark Schneider
trustpilot.com
Sep 30, 2025
20 days waiting, no answers, no delivery
On September 3rd, I placed an order worth €500 for a set of clothing items. Each item was listed as available with a shipping time of 2–3 business day...
J
Jouko Eräkorpi
trustpilot.com
Sep 30, 2025
Pproduct exchange/refund
After initial difficulties, the product exchange/refund went well. Daniel Kaiser handled the matter professiona...
T
Tomasz
trustpilot.com
Sep 30, 2025
Great communication and quick response to the issue with the product
I've got an issue where a little vent fall off my helmet visor and the store quickly arranged sp...
D
Daniel Kaluzhsky
trustpilot.com
Sep 30, 2025
After service
Fast shipping, great prices and variety of products. But most importantly, after my gloves fell apart, Daniel K...
G
Guilherme Da Silva
trustpilot.com
Sep 30, 2025
I would like to express my gratitude to…
I would like to express my gratitude to Daniel for the outstanding customer service. When a part of my helmet broke, he provided me with all the neces...
M
Maciej Klafczynski
trustpilot.com
Sep 30, 2025
Thank You – Visor Replacement
I had an issue with my HJC RPHA 70 helmet visor which cracked twice during normal use. Although it took some time to get the matter resolved, Daniel K...
A
Artur Sokolowski
trustpilot.com
Sep 30, 2025
My go-to online motorcycle store
Recently needed to return motorcycle jeans due to a small defect. After contacting customer support, Daniel K from fc-moto was able to arrange shipmen...
A
Andrew Steytler
trustpilot.com
Sep 30, 2025
Amazing customer service
Amazing customer service. Always...
J
James Pope
trustpilot.com
Sep 30, 2025
Customer service beyond exception!
Customer service beyond exception! I had purchased a helmet from them made by a very reputable company. Initially it performed well but did not last a...
Conclusion
Reviews indicate FC‑Moto commonly offers competitive pricing, wide product choice and fast international shipping. Many customers report strong, personalised after‑sales support and frequent issue resolution (replacements or refunds). However, a notable share of reviews document product defects and a few cases of delayed or automated communication and stock inaccuracies. Prospective buyers should check stock confirmations, allow for customs costs on international orders, and keep order communications for follow‑up.