O'Neal Dirt Lid Plain Youth Bicycle Helmet - Been doing my shopping online for some time now and I have never been more frustrated than I was last month. I ordered an O'Neal Dirt Lid Plain Youth Bicycle Helmet for my son from this company but I received nothing close to it. I received an adult O'Neal Fury Rapid helmet. We were so disappointed, especially my son who was so eager to see the new helmet. On the same day, I tried reaching out to the customer care service via calls and email but there was no response. The following day I did the same and after making several calls, I was lucky and I explained my issue. I was told to hold on, as the custom care rep would talk to me. It never happened. Though I finally got a replacement, the return process was very stressful and something I dread from that day.
FC-Moto
Reviews & Experiences
Reviews indicate FC‑Moto commonly offers competitive pricing, wide product choice and fast international shipping. Many customers report strong, personalised after‑sales support and frequent issue resolution (replacements or refunds). However, a notable share of reviews document product defects and a few cases of delayed or automated communication and stock inaccuracies. Prospective buyers should check stock confirmations, allow for customs costs on international orders, and keep order communications for follow‑up.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Apr 2018 – Feb 2026).
20 days waiting, no answers, no delivery - On September 3rd, I placed an order worth €500 for a set of clothing items. Each item was listed as available with a shipping time of 2–3 business day...
Customer service beyond exception! I had purchased a helmet from them made by a very reputable company. Initially it performed well but did not last a...
Great online store - Very competitive prices, easy to order. Support staff are very he...
What reviewers often mention
Service quality
Mostly positive reports of helpful after‑sales and fast issue resolution; occasional slow responses and stressful returns were reported in some reviews.
Value for money
Several reviewers highlight competitive prices and reasonable postage, presenting value as a recurring positive aspect of purchases.
User experience
Ordering is generally described as easy with fast international shipping; a few reviews mention delayed status updates or stressful returns.
Product quality
Multiple reports of product faults (helmets, visors, gloves, jeans); the retailer frequently arranges replacements or refunds in response.
Communication
Communication is often praised for prompt, personalised replies and named staff assistance; a minority of reviews report no or automated responses.
Overall experience
Most customers describe positive overall experiences driven by shipping speed and responsive support; a small number report poor service and delays.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (40) · Reviews (15) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service beyond exception! I had purchased a helmet from them made by a very reputable company. Initially it performed well but did not last a...
I live in Australia and purchased a pair of motorcycle stands, took only 4 days to arrive and...
I purchased a pair of Belstaff boots after doing extensive research on proper sizing. The size 46 EU / 13 US boots arrived and while the footbed is a...
Have done some business with these guys in the past. I was okay until now. Ordered a helmet from them that I was not able to find anywhere else. It ar...
My experience with FC Moto was nothing short of a disaster. Delivery took much longer than anticipated. Although I was promised 3-5 working days, it t...
Absolutely appalling, ordered a pair of boots on the 2nd October by the 15th not arrived, contacted them FC who gave me a shipping number which I trie...
DO NOT BUY AT THIS STORE. They have one of the worst customer services I have ever experience in my life. They wrote my name wrong on the delivery adr...
Horrible delivery if youre overseas inthe US. You can't c...
Please do not order from FC-MOTO.de if you live in the USA, absolutely never... A customs declaration is the process of declaring items you are shippi...
Customer service is the worst ! Nobody answers emails. Motocard.com...
Simply terrible customer service. It has been a month and a half since the last shipping update and still no package. When you pay $400 for a pair of...
I recently purchased a Dainese jacket from FC Moto, and it has been an extremely disappointing experience. Not only did I have to pay a staggering 175...
Unreliable Delivery and Lost Package when I ordered the "SIDI Mag-1 Boots" from FC-moto. Little did I know that it would turn into a nightmare. The de...
O'Neal Dirt Lid Plain Youth Bicycle Helmet - Been doing my shopping online for some time now and I have never been more frustrated than I was last month. I ordered an O'Neal Dirt Lid Plain Youth Bicycle Helmet for my son from this company but I received nothing close to it. I received an adult O'Neal Fury Rapid helmet. We were so disappointed, especially my son who was so eager to see the new helmet. On the same day, I tried reaching out to the customer care service via calls and email but there was no response. The following day I did the same and after making several calls, I was lucky and I explained my issue. I was told to hold on, as the custom care rep would talk to me. It never happened. Though I finally got a replacement, the return process was very stressful and something I dread from that day.
...
Perfect service, very pleasant disc...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About FC-Moto
FC-Moto is a European online retailer specialising in motorcycle clothing, helmets, accessories and parts. Founded and operated from Germany, it serves international customers with a large catalogue of brands and direct-to-consumer web sales. Consumers researching FC‑Moto should note its international shipping, customs considerations for non‑EU buyers, and focus on motorcycle gear categories.