Many customers mention fast shipping, sharp prices, and staff who sort replacements or refunds quickly. A recurring complaint is unexpected import or courier fees that push up the final total. Some orders went missing or arrived late, and in those cases several buyers describe customer support as slow or unresponsive.
Examples from available reviews (Apr 2018 – Feb 2026).
Competitive prices, easy ordering and helpful, responsive support.
“Very competitive prices, easy to order.”
Items shipped quickly to Australia with reasonable postage and good quality.
“only 4 days to get here from Germany”
Item lost in shipping and seller did not replace or refund.
“was lost in shipping.”
Unexpected UK taxes and poor response made purchase risky for UK buyers.
“I owed another £108 for UK taxes and customs charges.”
Reviews often highlight quick dispatch and responsive after-sales help. Several customers mention a specific staff member, Daniel Kaiser, who arranged replacements or refunds. Another group describes lost parcels, long waits for replacements, and messy handling.
Many reviews mention added import taxes and unexpected courier bills that increase the total cost. Others point to competitive base prices and good quality for the price before fees. Several complaints also say advertised discounts did not apply.
Many orders go through without issues, with simple ordering and delivery. A smaller number of buyers report sizing problems or items that do not fit, making returns hard. A few reviews also mention stricter return processes for overseas deliveries.
Several customers received defective or seemingly used items and say checks before shipping were weak. Many others directly praise product quality and durability for the listed price. Overall, feedback splits between clear praise and specific defect reports.
Many reviews praise fast, clear replies from customer service. Others describe automated replies, no response, or long waits for updates. Specific issues include discount codes that did not work and refunds handled manually without clear tracking.
Experiences split sharply between smooth, high-rated purchases and low-rated orders hit by customs, delivery, or service problems. Positive reviews stress quick fixes and helpful staff. Negative ones focus on extra charges, missing parcels, and refunds that were not resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (15) · Reviews (1) · Quotes shortened · As of: February 2026
Retailer refunded defective helmet and provided exceptional customer care.
“Customer service beyond exception!”
Stands arrived in four days to Australia with reasonable postage.
“took only 4 days to arrive”
Boots were incorrectly sized and seller refused to assist with return costs.
“the zipper was over an inch apart and impossible to zip close.”
Received an apparently old, defective helmet and poor returns handling.
“100% defective due to being a "brand new" helmet that is 6 years old”
Delivery delayed, defective boots, refund handling and reimbursements were problematic.
“Delivery took much longer than anticipated.”
Item lost due to labelling error and refund is delayed pending return.
“the Item had been lost due to incorrect labelling”
Name error led to order cancellation and suggestion to repurchase, causing double payment.
“They wrote my name wrong on the delivery adress”
Overseas delivery is poor and returns cancellation policy is restrictive.
“You can't cancel or return without taking delivery.”
Missing customs declaration and poor response caused very high extra fees.
“I paid exactly $866.26 more to receive my package”
Customer service unresponsive compared to competitor's faster replies.
“Nobody answers emails.”
Long shipping delay and unresponsive customer service prevented receiving boots.
“Simply terrible customer service.”
Unexpected high customs fee and poor customer service made ordering disappointing.
“I strongly advise against ordering from FC Moto.”
Delayed delivery, damaged package and missing boot; customer service was indifferent.
“one of the boots was missing!”
Been doing my shopping online for some time now and I have never been more frustrated than I was last month. I ordered an O'Neal Dirt Lid Plain Youth Bicycle Helmet for my son from this company but I received nothing close to it. I received an adult O'Neal Fury Rapid helmet. We were so disappointed, especially my son who was so eager to see the new helmet. On the same day, I tried reaching out to the customer care service via calls and email but there was no response. The following day I did the same and after making several calls, I was lucky and I explained my issue. I was told to hold on, as the custom care rep would talk to me. It never happened. Though I finally got a replacement, the return process was very stressful and something I dread from that day.
Affordable prices and excellent product quality.
“Good prices excellent quality”
Excellent service with pleasant discounts and wide product variety.
“Perfect service, very pleasant discounts and a wide variety of items..”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
FC-Moto runs an online shop focused on motorcycle clothing, helmets, and accessories. The range includes helmets, jackets, boots, gloves, and spare parts across multiple brands. Product pages show specifications and size guidance. FC-Moto ships internationally and shows delivery options at checkout. The site also outlines returns and warranty steps and lists ways to contact customer support.