O'Neal Dirt Lid Plain Youth Bicycle Helmet - Been doing my shopping online for some time now and I have never been more frustrated than I was last month. I ordered an O'Neal Dirt Lid Plain Youth Bicycle Helmet for my son from this company but I received nothing close to it. I received an adult O'Neal Fury Rapid helmet. We were so disappointed, especially my son who was so eager to see the new helmet. On the same day, I tried reaching out to the customer care service via calls and email but there was no response. The following day I did the same and after making several calls, I was lucky and I explained my issue. I was told to hold on, as the custom care rep would talk to me. It never happened. Though I finally got a replacement, the return process was very stressful and something I dread from that day.
FC-Moto
Reviews & Experiences
Reviews indicate FC‑Moto commonly offers competitive pricing, wide product choice and fast international shipping. Many customers report strong, personalised after‑sales support and frequent issue resolution (replacements or refunds). However, a notable share of reviews document product defects and a few cases of delayed or automated communication and stock inaccuracies. Prospective buyers should check stock confirmations, allow for customs costs on international orders, and keep order communications for follow‑up.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Apr 2018 – Feb 2026).
20 days waiting, no answers, no delivery - On September 3rd, I placed an order worth €500 for a set of clothing items. Each item was listed as available with a shipping time of 2–3 business day...
Customer service beyond exception! I had purchased a helmet from them made by a very reputable company. Initially it performed well but did not last a...
Great online store - Very competitive prices, easy to order. Support staff are very he...
What reviewers often mention
Service quality
Mostly positive reports of helpful after‑sales and fast issue resolution; occasional slow responses and stressful returns were reported in some reviews.
Value for money
Several reviewers highlight competitive prices and reasonable postage, presenting value as a recurring positive aspect of purchases.
User experience
Ordering is generally described as easy with fast international shipping; a few reviews mention delayed status updates or stressful returns.
Product quality
Multiple reports of product faults (helmets, visors, gloves, jeans); the retailer frequently arranges replacements or refunds in response.
Communication
Communication is often praised for prompt, personalised replies and named staff assistance; a minority of reviews report no or automated responses.
Overall experience
Most customers describe positive overall experiences driven by shipping speed and responsive support; a small number report poor service and delays.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
All Reviews
Sources: Trustpilot (40) · Reviews (15) · Reviews (1) · Quotes shortened · As of: February 2026
Trust? - Ordered a pair of boots from them and thought everything was okay. I have paid the customs fee's and got tracking information from them. However the t...
Hidden costs!!! A very complicated process to pay, you pay for transport with DHL but is delivered with local post, not home instead at a pick up poin...
Good balance between quality and pri...
I ordered three sets of childs leathers, as struggling in the UK for choice. Super fast delivery time. Sadly none of the suits fitted, so I ha...
Used boots sent and misleading - Misleading and when item arrived it was a returned pair of boots with wear on them from gear shifter, inside boot wear not happy, unexpected import fe...
I have purchased many items from FCMoto all have been seamless transactions for high quality items. The last item arrived broken, it has been crushed...
Great service and very friendly service desk. I really appreciated the friendly contact and f...
Dear FC-Moto Team, Your actions as a retailer are misleading and unacceptable. You explicitly advertise a 5% discount code (FCMD5) in your automated e...
Watch out for Import costs to UK - Good selection and apparently lower pricing heavily promoted in their Google listing but look out for import duty to the UK, all up an ADDITIONAL 25%....
The item shipped promptly but was lost in shipping. Moto has not...
Be aware You think you are getting a good deal until UPS sting you out of the blue I spent £150.00 on some kit and 5 days later an invoice from UPS fo...
Honest, e-shop. I ordered a new motorcycle helmet John Doe One i...
Excellent service, product are always as described. Sometimes it i...
Best prices, incredibly fast shipping, zero issues - Excellent selection w/ incredible pricing. Order was placed on a Friday, item was shipped the following Tuesday, arrived to my home that Friday. INCRE...
Good products and prices, but customer service missing in action - I ordered a new motorcycle helmet from this online store last week Tuesday because they had such good reviews on Trustpilot and a very good deal for t...
ordered a rukka jacket from them and upon delivery, noticed that the back protector of the jacket was broken (i'm sure it is shipper's fault). informe...
SOLVED DELIVERY - Tracking CQ881866347DE - 24 days without refund - I am writing this to warn other customers about a serious security breach regarding my order and tracking number CQ881866347DE. My package was suppose...
Just plain inept service - I have bought a number of products from FC-Moto over several years without any real problems. However recently had to 1/return a product and 2/get a r...
I ordered an HJC V60 helmet on December 7th as a gift for Christmas. The helmet was advertised as "in stock" on the website. It's now January 14th, an...
Excellent after sales service. - I'm in Australia and have dealt with many overseas companies but none of them come close to the after sales service given by FC-Moto.de. Any enquiries...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About FC-Moto
FC-Moto is a European online retailer specialising in motorcycle clothing, helmets, accessories and parts. Founded and operated from Germany, it serves international customers with a large catalogue of brands and direct-to-consumer web sales. Consumers researching FC‑Moto should note its international shipping, customs considerations for non‑EU buyers, and focus on motorcycle gear categories.