Reviews Analysed
7
We Collect & Analyse Reviews
Fitness Options
Experiences & Reviews
Fitness Options is a UK-based retailer of home fitness equipment and accessories. It typically lists treadmills, exercise bikes and related machines from well-known manufacturers. Shoppers often look for product range, showroom access, delivery and installation options, and after-sales support when researching the company. This summary is intended to help consumers find review-based insights about Fitness Options quickly and reliably.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
402d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers praise delivery and staff knowledge, but two accounts describe poor after-sales and refund handling that caused strong dissatisfaction.
Share
Mixed
22%
💰
Value for money
None of the reviews address price or perceived value, so value-for-money cannot be assessed from these comments.
Share
Mixed
0%
⚡
User experience
Showroom trials, smooth installs and clear assembly guidance are praised; two reviews report difficult assembly and unusable parts.
Share
Mixed
19%
🔧
Product quality
Several customers report being very satisfied with supplied machines, while two reviews describe defective equipment on arrival and usability failures.
Share
Mixed
16%
📞
Communication
Multiple reviewers highlight helpful, knowledgeable staff and prompt responses, counterbalanced by two complaints about poor after-sales communication.
Share
Mixed
22%
⭐
Overall experience
Most customers describe a positive buying and setup experience, but two reviews report strong dissatisfaction tied to product condition and refunds.
Share
Mixed
22%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 7 verified reviews (January 2021 – October 2025).
Nordic Track Nordic Track VR21 Recumbent Bike
"I purchased the NordicTrack VR21 Recumbent Bike. Delivery was great. I assembled the bike in 2 days. The shortcomings of this machine are many. The left pedal in my case is inoperable, in that it does not move in any direction unless you lift it up with your foot or hand and set it down again where it wants to go. At that point the force will move it forward about 1 inch then stop even when peddles are turning very quickly. Left brake pad does not work at all, simply will not release at any level unless I use both hands to push the lever off. There is nothing like a refund to them despite the bad shape of the bike. I feel disgusted with the company.
"
Slimline
Collected.reviews
Nov 30, 2021
Featured for: Detailed product defect and after-sales complaint
Outstanding
"I cannot recommend this fantastic company highly enough! The service you will receive is simply outstanding. I have been looking to buy a treadmill fo..."
Suzy
External Source
Feb 29, 2024
Featured for: Comprehensive positive purchase, delivery, setup
I spoke to Karl with a question about a…
"I spoke to Karl with a question about a smart bike. He went out of his way to answer that as it was quite obtuse. They didn't have a bike that worked..."
Helen Bolt
External Source
Sep 06, 2024
Featured for: Exemplary individual communication and recommendation
Helpful, prompt service - great product!
"In the grip of another lockdown we needed some help selecting a treadmill to try and stay sane and a little less rotund... The staff at Fitness Option..."
celticfable
External Source
Jan 12, 2021
Featured for: Product satisfaction, smooth delivery, assembly
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 7 reviews
All Customer Reviews
Sources: External Source (5) · Collected.reviews (2) · Quotes shortened · As of: October 2025
H
Helen Bolt
External Source
Sep 06, 2024
I spoke to Karl with a question about a…
I spoke to Karl with a question about a smart bike. He went out of his way to answer that as it was quite obtuse. They didn't have a bike that worked...
S
Suzy
External Source
Feb 29, 2024
Outstanding
I cannot recommend this fantastic company highly enough! The service you will receive is simply outstanding. I have been looking to buy a treadmill fo...
S
Slimline
Collected.reviews
Nov 30, 2021
Nordic Track Nordic Track VR21 Recumbent Bike
I purchased the NordicTrack VR21 Recumbent Bike. Delivery was great. I assembled the bike in 2 days. The shortcomings of this machine are many. The left pedal in my case is inoperable, in that it does not move in any direction unless you lift it up with your foot or hand and set it down again where it wants to go. At that point the force will move it forward about 1 inch then stop even when peddles are turning very quickly. Left brake pad does not work at all, simply will not release at any level unless I use both hands to push the lever off. There is nothing like a refund to them despite the bad shape of the bike. I feel disgusted with the company.
S
Slimline
Collected.reviews
Nov 30, 2021
Nordic Track Nordic Track VR21 Recumbent Bike
I purchased the NordicTrack VR21 Recumbent Bike. Delivery was great. I assembled the bike in 2 days. The shortcomings of this machine are many. The left pedal in my case is inoperable, in that it does not move in any direction unless you lift it up with your foot or hand and set it down again where it wants to go. At that point the force will move it forward about 1 inch then stop even when peddles are turning very quickly. Left brake pad does not work at all, simply will not release at any level unless I use both hands to push the lever off. There is nothing like a refund to them despite the bad shape of the bike. I feel disgusted with the company.
J
James
External Source
Jun 08, 2021
Recommended. Thanks Wendy!
Wendy was swiftly able to deal with my order and was prompt in responses. Great cust...
M
Matt Gee
External Source
May 27, 2021
Do NOT go anywhere else
I was looking for a treadmill and spoke with a number of companies. The minute I spoke with Ray at FitnessOptions I knew I'd come to the right place....
c
celticfable
External Source
Jan 12, 2021
Helpful, prompt service - great product!
In the grip of another lockdown we needed some help selecting a treadmill to try and stay sane and a little less rotund... The staff at Fitness Option...
Conclusion
Reviews show a majority of customers praising Fitness Options for knowledgeable staff, helpful recommendations and generally smooth delivery and setup. Several reviewers specifically praised showroom trials and staff who helped select suitable treadmills or bikes. However, there are two clear complaints describing defective equipment on arrival and poor refund or after-sales handling, which significantly affected those customers’ overall experience. Prospective buyers should test machines where possible and confirm the company’s after-sales and returns policy before purchase. Overall, the review set suggests strong customer-facing service in many cases, with occasional product or post-sale issues to be aware of.