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We Collect & Analyse Reviews

Flexible Autos
Experiences & Reviews

Flexible Autos is a car rental provider and intermediary operating through partner agencies and airport desks. Consumers searching reviews for Flexible Autos commonly look for information about booking terms, deposit and insurance options, partner desk procedures, and extra fees such as additional driver or out‑of‑hours charges. When comparing providers, check booking confirmations, required documentation and the partner desk name handling collection to verify on‑site policies.

Overview & Key Metrics

Reviews Analysed 6
Positive Sentiment 17%
Latest Review 13d
Overall Rating
1.7

Our Analysis

🎯

Service quality

Multiple reviewers report unmet contract terms, rude or unhelpful agents and enforced extra charges; one reviewer reported a smooth agency‑handled pickup.

Share
23%
Weak
💰

Value for money

Several reviewers describe unexpected or inflated charges at collection, including insurance, cleaning and extra‑driver fees not matching prior agreements.

Share
15%
Weak
⚡

User experience

Collection and booking issues: long queues, difficulty cancelling, inability to reach support, contrasted by one clear, well‑documented pickup experience.

Share
19%
Weak
🔧

Product quality

Vehicle condition is rarely mentioned; one reviewer reported a battery failure during hire and an associated recovery charge.

Share
4%
Mixed
📞

Communication

Frequent complaints about unresponsive staff and poor explanations at collection, while one reviewer highlights clear pickup instructions in their voucher.

Share
15%
Weak
⭐

Overall experience

Most reviewers describe negative overall rentals due to extra fees, poor support or vehicle issues; a single review describes a fully positive experience.

Share
23%
Weak

View all 6 public customer reviews – filtered by relevance →

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Data Collection

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AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 6 reviews

All Customer Reviews

Sources: Trustpilot (6) · Quotes shortened · As of: September 2025

M
Merche Diez-Andino Villamor
trustpilot.com Sep 30, 2025

Son unos ladrones

Son unos ladrones, haces el contrato con ellos y t...

Z
Zule Reyes
trustpilot.com Sep 30, 2025

La peor empresa de alquiler de coches…

La peor empresa de alquiler de coches que he visto jamas. No cumplen con las condiciones de reserva y no te ayudan ni te dan ningún tipo de explicació...

T
Tatiana anaitat
trustpilot.com Sep 30, 2025

No cumplen el contrato y te dan cero soporte

Estimados/as señores/as:  Me pongo en contacto con ustedes porque a través de una agencia contratamos sus servicios. En el contrato firmamos unos acue...

P
Poussin
trustpilot.com Sep 30, 2025

Je recommande à 100%

Impeccable, J'ai loué via mon agence de voyages ma voiture par leur service et vraim...

S
Stine Kirchhoff
trustpilot.com Sep 30, 2025

Lejede en bil i New Yorafdelingen

Lejede en bil i New Yorafdelingen, vi havde den i 7 dage og brugte den til hent almindelig kørsel, pæ7. dagen DØDE BATTERIET Og vi...

K
Kirsten Vang Nielsen
trustpilot.com Sep 30, 2025

Solfaktor, Flexible autos og Record Go er en dårlig cocktail for lejere af bil

Vi har booket en ferie hos solfaktor, som vi tidligere har rejst med. Solfaktor bruger flexible autos til biludlejning og det har tidligere fungeret....

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Conclusion

Reviewers frequently report problems with contract adherence and unexpected charges at collection, often linked to partner desk policies. Communication and support are recurring concerns—several customers describe difficulty reaching Flexible Autos or receiving explanations. There is also at least one report of a vehicle fault (dead battery) that resulted in extra costs for the renter. At the same time, one reviewer reports a trouble‑free booking through a travel agency with clear pickup documentation. Consumers should verify booking confirmations, ask which partner handles collection, and confirm any additional fees before travel.