Reviewers frequently report problems with contract adherence and unexpected charges at collection, often linked to partner desk policies. Communication and support are recurring concerns—several customers describe difficulty reaching Flexible Autos or receiving explanations. There is also at least one report of a vehicle fault (dead battery) that resulted in extra costs for the renter. At the same time, one reviewer reports a trouble‑free booking through a travel agency with clear pickup documentation. Consumers should verify booking confirmations, ask which partner handles collection, and confirm any additional fees before travel.
Examples from available reviews (Sep 2025 – Feb 2026).
Contract terms were ignored and customer support was unreachable.
“Llamamos a flexible autos y no nos cogieron el telefono”
Rental through their service was perfect and clearly explained.
“vraiment c'était parfait.”
The battery failed and they charged the customer for recovery.
“DØDE BATTERIET Og vi strande på motorvejen.”
They were overcharged and faced long queues on arrival late at night.
“Vi blev afkrævet over 100% mere”
Multiple reviewers report unmet contract terms, rude or unhelpful agents and enforced extra charges; one reviewer reported a smooth agency‑handled pickup.
Several reviewers describe unexpected or inflated charges at collection, including insurance, cleaning and extra‑driver fees not matching prior agreements.
Collection and booking issues: long queues, difficulty cancelling, inability to reach support, contrasted by one clear, well‑documented pickup experience.
Vehicle condition is rarely mentioned; one reviewer reported a battery failure during hire and an associated recovery charge.
Frequent complaints about unresponsive staff and poor explanations at collection, while one reviewer highlights clear pickup instructions in their voucher.
Most reviewers describe negative overall rentals due to extra fees, poor support or vehicle issues; a single review describes a fully positive experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Quotes shortened · As of: February 2026
Car had no oil cap, leaked continuously and complaint was denied.
“Vehiculo alquilado sin tapon de aceite, con pérdidas constantes.”
They took the entire excess charge without giving any explanation.
“Son unos ladrones”
They failed to respond and provided rude, unhelpful service.
“Llevo dos semanas intentando cancelar una reserva”
Contract terms were ignored and customer support was unreachable.
“Llamamos a flexible autos y no nos cogieron el telefono”
Rental through their service was perfect and clearly explained.
“vraiment c'était parfait.”
The battery failed and they charged the customer for recovery.
“DØDE BATTERIET Og vi strande på motorvejen.”
They were overcharged and faced long queues on arrival late at night.
“Vi blev afkrævet over 100% mere”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Flexible Autos is a car rental provider and intermediary operating through partner agencies and airport desks. Consumers searching reviews for Flexible Autos commonly look for information about booking terms, deposit and insurance options, partner desk procedures, and extra fees such as additional driver or out‑of‑hours charges. When comparing providers, check booking confirmations, required documentation and the partner desk name handling collection to verify on‑site policies.