Reviews repeatedly mention slow or missing responses, surprise charges, and vehicle faults. Several customers say support could not be reached and contract terms were not followed. Multiple reports describe overcharging or excess deductions with no clear explanation. One reviewer describes a clearly explained rental with no problems.
Examples from available reviews (Sep 2025 – Mar 2026).
Car had no oil cap, leaked continuously and complaint was denied.
“Vehiculo alquilado sin tapon de aceite, con pérdidas constantes.”
They took the entire excess charge without giving any explanation.
“Son unos ladrones”
They failed to respond and provided rude, unhelpful service.
“Llevo dos semanas intentando cancelar una reserva”
Rental through their service was perfect and clearly explained.
“vraiment c'était parfait.”
Several reviewers say calls went unanswered and support could not be reached. Some customers report that staff did not follow the contract during handover or when handling disputes. One review describes the booking process as clear and straightforward.
Multiple reviews mention unexpected deductions and full excess charges taken without explanation. Others say they were asked for much higher fees when arriving late at night. Positive comments on value are scarce in these reviews.
Many reviewers describe stressful arrivals, with long queues and problems late at night. One reviewer calls the rental process "perfect" and says everything was clearly explained. Overall, comments lean toward difficult pick-ups and poor resolution when issues arose.
Several reviews describe mechanical problems, including a missing oil cap with ongoing leaks and a dead battery. Some customers say they were billed for recovery or repairs after breakdowns. No one describes the vehicles as consistently reliable.
Reviewers report communication problems such as ignored cancellation requests and rude responses. One says they tried for two weeks to cancel a booking without success. Positive notes about communication are rare in these entries.
Feedback ranges from one five-star review to multiple one-star complaints. Most comments focus on operational problems rather than amenities or vehicle choice. The main takeaway is dissatisfaction with responsiveness and charges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Quotes shortened · As of: March 2026
Car had no oil cap, leaked continuously and complaint was denied.
“Vehiculo alquilado sin tapon de aceite, con pérdidas constantes.”
They took the entire excess charge without giving any explanation.
“Son unos ladrones”
They failed to respond and provided rude, unhelpful service.
“Llevo dos semanas intentando cancelar una reserva”
Contract terms were ignored and customer support was unreachable.
“Llamamos a flexible autos y no nos cogieron el telefono”
Rental through their service was perfect and clearly explained.
“vraiment c'était parfait.”
The battery failed and they charged the customer for recovery.
“DØDE BATTERIET Og vi strande på motorvejen.”
They were overcharged and faced long queues on arrival late at night.
“Vi blev afkrævet over 100% mere”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Flexible Autos runs a car hire service with short- and long-term rentals. The fleet usually covers economy cars, family models, and SUVs, with pick-up available at airports and city centres. Customers can book online and add options like extra drivers, insurance choices, and child seats. The company sets out rules on excess amounts, fuel policy, and mileage limits. Major credit and debit cards are accepted at booking or on collection.