Reviewers frequently report problems with contract adherence and unexpected charges at collection, often linked to partner desk policies. Communication and support are recurring concerns—several customers describe difficulty reaching Flexible Autos or receiving explanations. There is also at least one report of a vehicle fault (dead battery) that resulted in extra costs for the renter. At the same time, one reviewer reports a trouble‑free booking through a travel agency with clear pickup documentation. Consumers should verify booking confirmations, ask which partner handles collection, and confirm any additional fees before travel.
Examples from available reviews (Sep 2025 – Feb 2026).
No cumplen el contrato y te dan cero soporte - Estimados/as señores/as: Me pongo en contacto con ustedes porque a través de una agencia contratamos sus servicios. En el contrato firmamos unos acue...
Je recommande à 100% - Impeccable, J'ai loué via mon agence de voyages ma voiture par leur service et vraim...
Lejede en bil i New Yorafdelingen, vi havde den i 7 dage og brugte den til hent almindelig kørsel, pæ7. dagen DØDE BATTERIET Og vi...
Solfaktor, Flexible autos og Record Go er en dårlig cocktail for lejere af bil - Vi har booket en ferie hos solfaktor, som vi tidligere har rejst med. Solfaktor bruger flexible autos til biludlejning og det har tidligere fungeret....
Multiple reviewers report unmet contract terms, rude or unhelpful agents and enforced extra charges; one reviewer reported a smooth agency‑handled pickup.
Several reviewers describe unexpected or inflated charges at collection, including insurance, cleaning and extra‑driver fees not matching prior agreements.
Collection and booking issues: long queues, difficulty cancelling, inability to reach support, contrasted by one clear, well‑documented pickup experience.
Vehicle condition is rarely mentioned; one reviewer reported a battery failure during hire and an associated recovery charge.
Frequent complaints about unresponsive staff and poor explanations at collection, while one reviewer highlights clear pickup instructions in their voucher.
Most reviewers describe negative overall rentals due to extra fees, poor support or vehicle issues; a single review describes a fully positive experience.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (7) · Quotes shortened · As of: February 2026
Servicio muy deficiente - Vehiculo alquilado sin tapon de aceite, con pérdidas constantes. Ante la...
Son unos ladrones, haces el contrato con ellos y t...
La peor empresa de alquiler de coches que he visto jamas. No cumplen con las condiciones de reserva y no te ayudan ni te dan ningún tipo de explicació...
No cumplen el contrato y te dan cero soporte - Estimados/as señores/as: Me pongo en contacto con ustedes porque a través de una agencia contratamos sus servicios. En el contrato firmamos unos acue...
Je recommande à 100% - Impeccable, J'ai loué via mon agence de voyages ma voiture par leur service et vraim...
Lejede en bil i New Yorafdelingen, vi havde den i 7 dage og brugte den til hent almindelig kørsel, pæ7. dagen DØDE BATTERIET Og vi...
Solfaktor, Flexible autos og Record Go er en dårlig cocktail for lejere af bil - Vi har booket en ferie hos solfaktor, som vi tidligere har rejst med. Solfaktor bruger flexible autos til biludlejning og det har tidligere fungeret....
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Flexible Autos is a car rental provider and intermediary operating through partner agencies and airport desks. Consumers searching reviews for Flexible Autos commonly look for information about booking terms, deposit and insurance options, partner desk procedures, and extra fees such as additional driver or out‑of‑hours charges. When comparing providers, check booking confirmations, required documentation and the partner desk name handling collection to verify on‑site policies.