Reviews Analysed
21
We Collect & Analyse Reviews
National Car Rental
Experiences & Reviews
National Car Rental is an international car hire company operating at airports and city and regional locations. Part of Enterprise Holdings, it provides short-term vehicle rentals, corporate accounts and a loyalty programme for frequent renters. People researching the brand typically look for information on booking, vehicle condition, pricing and pick-up/drop-off procedures.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
15d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Many reviews describe poor workmanship, missed appointments or unfulfilled bookings; a smaller group praises friendly, knowledgeable staff who resolved issues promptly.
Share
Weak
20%
💰
Value for money
Frequent complaints about unexpected charges, cancelled orders and warranties that weren't honoured; some customers reported reasonable prices for specific quick repairs.
Share
Weak
11%
⚡
User experience
Customers report both failed online bookings, long waits and no-shows, and positive walk-in experiences with efficient diagnostics and timely repairs.
Share
Mixed
18%
🔧
Product quality
Several reports cite damaged components or unsafe repairs (brakes, bent sills, alloy damage); other reviews describe correct, durable fixes after follow-up.
Share
Mixed
9%
📞
Communication
Numerous reviews describe missed callbacks, slow or absent complaint responses and delayed refunds; some staff are singled out for clear explanations.
Share
Weak
19%
⭐
Overall experience
Overall impression in these reviews leans negative, with recurrent issues around bookings, pricing and safety, though positive accounts of helpful fitters appear too.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
National Tyres: A Worthwhile Experience
"I recently had my car serviced at National Tyres and Autocare, and I must say that the experience was quite positive. The staff were friendly, knowledgeable, and professional throughout my visit. The process of booking online was smooth and convenient for me as well. They have a wide range of car tyres available to purchase online which helped me pick up the right one for my vehicle without any hassle. During the service, they kept me informed about various parts of my car that required attention with clear explanations before starting work on it. Also, they completed the job in reasonable time while taking care of everything necessary - including brakes, exhausts,batteries,oil top-up , MOT – without any hidden charges. Overall their services are worth recommending if you need quality repairs or maintenance done for your vehicle."
Ressie
Collected.reviews
Jan 07, 2023
Featured for: Positive service, clear booking communication
My wife had two tyres fitted to her car…
"My wife had two tyres fitted to her car but within a week both were losing air, with job commitments and a family holiday I could not take her car bac..."
mike perrett
Trustpilot
Sep 30, 2025
Featured for: Positive: staff fixed recurring issue
Dangerous garage
"So took my Jag to national tyres for a simple brake oil change, a few days later I was driving with my 3 small children in the car the brakes failed a..."
lee wilson
Trustpilot
Sep 30, 2025
Featured for: Negative: dangerous workmanship reported
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Ms Joanne Porter
trustpilot.com
Sep 30, 2025
Absolutely shocking mobile service DO NOT USE
16/09/2025 I purchased 4 new tyres from Tyre-shopper.co.uk. I couldn’t arrange for them to be fitted online at my local Halfords garage as the website...
L
Louise
trustpilot.com
Sep 30, 2025
Excellent service today
Excellent service today from Halfords Lepping Lane in Sheffield! My car had a sudden headlight issue, so I didn’t make a booking, just brought it stra...
s
saradhi ilango
trustpilot.com
Sep 30, 2025
Tyre extended warranty scam
Purchase 2 tyres with extra pay for a extended warranty cover. Recently one of the tyre got punctured and flat . When I took the car to fix it . They...
d
dave adams
trustpilot.com
Sep 30, 2025
What a complete joke ,booked in for 2…
What a complete joke ,booked in for 2 tyres,for 4.30 when I arrive,got told they could not change them some some ball about only 1 tyre...
G
Grant
trustpilot.com
Sep 30, 2025
Hemsworth branch BEWARE
I took my car here for a mot as they had a Halfords bay in there , Hemsworth branch , the car passed mot so you think great , got home and that’s when...
m
mike perrett
trustpilot.com
Sep 30, 2025
My wife had two tyres fitted to her car…
My wife had two tyres fitted to her car but within a week both were losing air, with job commitments and a family holiday I could not take her car bac...
A
Andrew
trustpilot.com
Sep 30, 2025
Very helpful and friendly
Very helpful and friendly. Did my...
I
Ian
trustpilot.com
Sep 30, 2025
Placed an order
Placed an order, paid and booked same day fitting for a new car battery. A short while later local branch called saying they don't keep batteries in s...
A
Alan
trustpilot.com
Sep 30, 2025
Needed a tyre many months ago
Needed a tyre many months ago - could not get one from national tyres and got same one £40 cheaper from local garage. Then got MOT done via national t...
M
Megan
trustpilot.com
Sep 30, 2025
Avoid at all costs unless you want to be ripped off
I had an MOT and it failed because the exhaust lambda reading was outside the specified limits and they said I need a new exhaust and quoted me £683....
M
Mark Llewellyn
trustpilot.com
Sep 30, 2025
Shame Halfords own National Tyres
Ordered 4 tyres for my daughter and selected to have them fitted at Halfords in Newport the next day at 16.00. Next day they contacted her to say that...
P
Paul Crayfourd
trustpilot.com
Sep 30, 2025
I was at the blackbird road branch to…
I was at the blackbird road branch to have two tyres fitted seen to me straight away...
A
Alex Kajuba
trustpilot.com
Sep 30, 2025
Dangerous work
I had some works done to my car, they left my car in a very dangerous state,even on hills the car is moving, I could tell they left screws loose, I ca...
M
Maryjayne Boles
trustpilot.com
Sep 30, 2025
Awesome fitters
David and the team are second to none nothing is too much trouble to they guys worth their weight in gold always knowledgable helpful...
P
Paul Copeland
trustpilot.com
Sep 30, 2025
Didn't have the tyre I order, cancelled my order
I placed an order for a replacement tyre only to be told later that they don't have this tyre in stock, nor do they have any alternatives. Disappointi...
c
customer
trustpilot.com
Sep 30, 2025
Fantastic service all round
Fantastic service all round. Took car for MOT and Lee phoned so quickly that we were very surprised...
c
callum Mac
trustpilot.com
Sep 30, 2025
Well where do I start with this garage!!!
Well where do I start with this garage, very unprofessional, unexperienced, lack of customer service skills, and attitude towards female customers. Ha...
s
steve cooper
trustpilot.com
Sep 30, 2025
Time slot rip off
Don’t be conned into paying for a so called premium time slot when booking online . I turned up for mine and it was ignored. Oth...
l
lee wilson
trustpilot.com
Sep 30, 2025
Dangerous garage
So took my Jag to national tyres for a simple brake oil change, a few days later I was driving with my 3 small children in the car the brakes failed a...
K
Ken
trustpilot.com
Sep 30, 2025
Charging £215 for a battery when there…
Charging £215 for a battery when there was nothing wrong with the old one! I only wanted a service and it cost me £1300! But I had to tell them I didn...
Conclusion
Reviews supplied here show a mix of outcomes for customers: several reports detail serious service failures such as missed fittings, delayed refunds, incorrect parts or unsafe repairs. At the same time, a number of reviewers praise individual fitters and branches for prompt diagnostics and helpful explanations. For consumers: confirm stock and fitting availability before paying, obtain written estimates, inspect work before leaving and keep all payment and communication records. If you pay upfront and the job is cancelled, document requests for refund and follow up promptly with customer service.