Customers often mention quick, knowledgeable on-site help with tyres and routine repairs. Several reviews point to polite staff, same-day fittings and clear explanations. Others repeatedly flag booking mistakes, missing stock and cancelled appointments that caused disruption. A smaller set of reviews alleges serious faults, damage or surprise charges affecting safety or bills.
Examples from available reviews (Jan 2023 – Mar 2026).
Team provided quick, efficient emergency tyre fit and brake work.
“All the guys are fab, including Andy & Scouse.”
Online order failed due to stock error and refund/payment handled poorly.
“they did not have the tyres and could not understand why it let me book the fitting”
Mobile fitter damaged four alloy wheels and customer received no response.
“managed to damage all four of the alloy wheels”
Alleges garage lied to spouse to charge for unnecessary repairs.
“The bill was £700 and when I looked at the MOT, it didn’t fail on brakes at all!”
Many reviewers praise fast tyre fitting, mobile fitters and staff who "went above and beyond" on repairs. Branch teams get frequent credit for polite, professional and efficient work. A minority describe weak front-desk service or cancelled appointments, pointing to uneven standards between locations.
Several customers report unexpected or high charges for parts and labour and dispute warranty outcomes. Few reviews call out clear value or specific savings; one mentions transparent billing with no hidden fees. Price complaints focus on battery, exhaust and premium slot charges rather than routine fitments.
Some users describe online bookings that were wrong or didn’t go through, plus no-shows that wasted time and forced follow-up. Others mention comfortable waiting areas and prompt messages when the work was finished. Booking and fulfilment slip-ups come up repeatedly as a day-to-day pain point.
Multiple accounts describe capable repairs, honest MOT checks and parts fitted correctly. Other reviews allege serious damage and unsafe outcomes, including bent sills, damaged alloy wheels and brake failures. These safety-related failures appear less often than routine positive repairs but have major impact.
Many complaints focus on weak communication: fittings cancelled without follow-up, orders cancelled due to stock issues and refund questions left unresolved. Some reviews mention clear explanations and helpful updates, but these are less common than messages about cancellations and stock. Customers repeatedly ask for clearer stock information and more proactive contact.
Reviews split between smooth, courteous branch visits and occasional but serious incidents involving safety or billing disputes. Positive experiences dominate routine maintenance, while negative stories centre on cancellations, stock problems and vehicle damage. Overall, the feedback points to big differences from one location to another.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Alleges garage lied to spouse to charge for unnecessary repairs.
“The bill was £700 and when I looked at the MOT, it didn’t fail on brakes at all!”
Warranty enabled same-day free tyre replacement and excellent staff help.
“Laura replaced the tyre for free”
New exhaust fitted within a day with friendly professional service.
“Excellent workmanship, very helpful friendly and professional.”
Online drop-off booking was incorrect and caused wasted time without compensation.
“the online system was incorrectly offering drop-off appointments for this site”
Branch quickly found and fixed a slow puncture and reset tyre pressure.
“sorted the problem and even reset the tyre pressure warning on the vehicle”
Staff persevered to fit tyres despite wrong locking wheel nut, excellent service.
“nothing was to much trouble”
Mobile fitter Ajaz replaced a defective tyre promptly and helpfully.
“went above and beyond to get the job done.”
Team provided quick, efficient emergency tyre fit and brake work.
“All the guys are fab, including Andy & Scouse.”
Four new tyres fitted with attentive staff and quick turnaround.
“Top class!”
Branch gave honest brake feedback and corrected wrongly fitted tyres.
“also spotted i had tyres fitted the wrong way so they fixed that issue without being asked”
Online order failed due to stock error and refund/payment handled poorly.
“they did not have the tyres and could not understand why it let me book the fitting”
Booked online but tyre ordered wasn't in stock on arrival.
“the tyre I ordered wasn’t in stock.”
Consistently helpful staff and long-term MOT service.
“They’re always incredibly helpful when just asking for a tyre check”
Multiple booking changes, no-shows, and poor refund and complaint handling.
“no show what so ever”
Polite staff arranged waiting area and notified when work finished.
“Staff are always polite and friendly”
Warrington branch fitted a tyre repair at short notice with excellent service.
“Warrington branch fitted me in at the last minute for a tyre repair.”
Quick cam belt check with clear explanation and good experience.
“Staff were very polite & helpful.”
Carmarthen branch provided honest MOT without fabricated issues.
“Very honest. Car passed MOT again, without any made up problems.”
Reviewer wouldn't return due to appalling customer service.
“Wouldn’t go back, appalling customer service”
Professional, reliable garage with friendly, efficient staff.
“Very professional and reliable garage.”
Mobile fitter damaged four alloy wheels and customer received no response.
“managed to damage all four of the alloy wheels”
Staff fixed a sudden headlight fault quickly and professionally.
“Excellent service today from Halfords Lepping Lane in Sheffield!”
Paid for extended warranty but they delayed fixing a puncture.
“Looks like big scam”
Appointment for tyres cancelled and staff were unhelpful.
“What a complete joke ,booked in for 2 tyres,for 4.30”
Car MOT passed but sills were bent and tread measurement incorrect.
“all four sills had been bent up”
Staff diagnosed leaking tyre pressure sensors and repaired tyres promptly.
“they checked the tyres and found the Tyre pressure sensors were leaking”
Staff were helpful and efficiently changed tyres on time.
“Did my tyre change efficiently and on time”
Order taken then cancelled due to no stock and no follow-up.
“they don't keep batteries in stock and couldn't fulfil the order”
Couldn't get tyre, charged more for battery, and repairs were delayed.
“got the same one £40 cheaper from local garage.”
They quoted for a costly exhaust replacement which wasn't necessary.
“quoted me £683.”
Fitting cancelled with no follow-up call and order cancelled.
“they contacted her to say that they could not fit them because their roof was leaking”
Branch fitted two tyres promptly with pleasant staff.
“manager very pleasant tyre fitter great job”
Works left car unsafe with loose screws and faulty brakes initially.
“they left my car in a very dangerous state”
Team were knowledgeable, polite and went above and beyond.
“worth their weight in gold”
Order taken then later cancelled due to no stock and inconvenience.
“they don't have this tyre in stock, nor do they have any alternatives.”
MOT completed quickly with polite, helpful staff.
“Lee was extremely polite and very helpful.”
Customer reports unprofessional staff, delays, and alleged discrimination.
“very unprofessional, unexperienced, lack of customer service skills”
Paid for a premium time slot but was ignored and not refunded.
“I was then told the time slot fee has been paid back. It hasn’t!!!”
Poor brake work caused fluid loss and dangerous failure; management unhelpful.
“the brakes failed and had no brakes what so ever”
Charged excessively for battery and service ended up costing much more.
“Charging £215 for a battery when there was nothing wrong with the old one!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
National Car Rental provides car hire for short-term and long-term rentals for leisure and business travellers. It offers online booking and the Emerald Club loyalty scheme to speed up vehicle pick-up for frequent renters. Fleets usually include economy cars, family saloons, SUVs and premium models, with options such as additional drivers and child seats. National Car Rental operates at airport terminals and city locations across the UK and internationally, and sets out rental terms, insurance options and fuel policies in its booking documents.