Customers often mention quick, knowledgeable on-site help with tyres and routine repairs. Several reviews point to polite staff, same-day fittings and clear explanations. Others repeatedly flag booking mistakes, missing stock and cancelled appointments that caused disruption. A smaller set of reviews alleges serious faults, damage or surprise charges affecting safety or bills.
Examples from available reviews (Jan 2023 – Mar 2026).
Team provided quick, efficient emergency tyre fit and brake work.
“All the guys are fab, including Andy & Scouse.”
Online order failed due to stock error and refund/payment handled poorly.
“they did not have the tyres and could not understand why it let me book the fitting”
Mobile fitter damaged four alloy wheels and customer received no response.
“managed to damage all four of the alloy wheels”
Alleges garage lied to spouse to charge for unnecessary repairs.
“The bill was £700 and when I looked at the MOT, it didn’t fail on brakes at all!”
Many reviewers praise fast tyre fitting, mobile fitters and staff who "went above and beyond" on repairs. Branch teams get frequent credit for polite, professional and efficient work. A minority describe weak front-desk service or cancelled appointments, pointing to uneven standards between locations.
Several customers report unexpected or high charges for parts and labour and dispute warranty outcomes. Few reviews call out clear value or specific savings; one mentions transparent billing with no hidden fees. Price complaints focus on battery, exhaust and premium slot charges rather than routine fitments.
Some users describe online bookings that were wrong or didn’t go through, plus no-shows that wasted time and forced follow-up. Others mention comfortable waiting areas and prompt messages when the work was finished. Booking and fulfilment slip-ups come up repeatedly as a day-to-day pain point.
Multiple accounts describe capable repairs, honest MOT checks and parts fitted correctly. Other reviews allege serious damage and unsafe outcomes, including bent sills, damaged alloy wheels and brake failures. These safety-related failures appear less often than routine positive repairs but have major impact.
Many complaints focus on weak communication: fittings cancelled without follow-up, orders cancelled due to stock issues and refund questions left unresolved. Some reviews mention clear explanations and helpful updates, but these are less common than messages about cancellations and stock. Customers repeatedly ask for clearer stock information and more proactive contact.
Reviews split between smooth, courteous branch visits and occasional but serious incidents involving safety or billing disputes. Positive experiences dominate routine maintenance, while negative stories centre on cancellations, stock problems and vehicle damage. Overall, the feedback points to big differences from one location to another.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently had my car serviced at National Tyres and Autocare, and I must say that the experience was quite positive. The staff were friendly, knowledgeable, and professional throughout my visit.
The process of booking online was smooth and convenient for me as well. They have a wide range of car tyres available to purchase online which helped me pick up the right one for my vehicle without any hassle.
During the service, they kept me informed about various parts of my car that required attention with clear explanations before starting work on it.
Also, they completed the job in reasonable time while taking care of everything necessary - including brakes, exhausts,batteries,oil top-up , MOT – without any hidden charges.
Overall their services are worth recommending if you need quality repairs or maintenance done for your vehicle.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
National Car Rental provides car hire for short-term and long-term rentals for leisure and business travellers. It offers online booking and the Emerald Club loyalty scheme to speed up vehicle pick-up for frequent renters. Fleets usually include economy cars, family saloons, SUVs and premium models, with options such as additional drivers and child seats. National Car Rental operates at airport terminals and city locations across the UK and internationally, and sets out rental terms, insurance options and fuel policies in its booking documents.