Many reviewers describe quick, straightforward online booking and low listed prices. Numerous comments mention friendly staff and an easy pickup and return. A repeated issue is surprise surcharges, large deposit holds, and higher prices at pickup. Some reviewers also report cancelled bookings, long waits, and cars that were dirty or not the model booked.
Examples from available reviews (Jun 2020 – Mar 2026).
Car was available for an earlier arrival with no extra cost.
“Arrived on an earlier flight - car was available- no problem or extra cost”
Car interior was filthy with sneezes on surfaces.
“The inside of the car was absolutely disgusting.....filthy.”
Avis added services on invoice and charged an extra €200.
“Avis added services like "Additional day" and "surcharge" and I paid extra 200 euros.”
The booking process was easy.
“Easy booking”
Several reviewers mention friendly, professional staff and quick pickup and drop-off. Others describe serious breakdowns, including cancelled reservations and long shuttle waits. Reports on cleanliness and timing vary from one rental to the next.
Many reviewers book for the very low rates and competitive pricing. Repeated complaints mention surprise charges, prices higher than quoted, and large deposit holds at pickup. A small number of reviewers say they received refunds after sending follow-up emails.
Many reviewers call the booking process and mobile app fast and easy. Some customers say they could not complete certain bookings or found it hard to cancel through the website. Most friction shows up in edge cases such as long-term or unusual rentals.
Some reviewers say the cars arrived clean and well maintained. Others report dirty interiors, damage, or a different model than the one booked. Wrong-model or very dirty cars appear in a minority of reviews but are described in strongly negative terms.
Many reviewers report quick email responses and clear information before pickup. Others mention phone support that did not respond, missing final receipts, and unclear reasons for charges. Billing disputes often come with complaints about weak follow-up communication.
Positive reviews focus on easy booking, low listed prices, and helpful staff. Negative reviews focus on surprise fees, large deposit holds, cancellations, and occasional poor car condition. Experiences vary widely between bookings, leading to sharply different trip accounts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Avis added services on invoice and charged an extra €200.
“Avis added services like "Additional day" and "surcharge" and I paid extra 200 euros.”
Booking process was easy to follow.
“easy to follow booking process”
Car was available for an earlier arrival with no extra cost.
“Arrived on an earlier flight - car was available- no problem or extra cost”
Long-term user finds Qeeq reliable with competitive rates and easy claims.
“Qeeq so reliable and offered very competitive rates.”
Offers great prices but requires exact dates to avoid rebooking.
“Best prices - make sure you put exact dates and times”
Received a quick, concise answer to a question.
“quick, concise answer to my question”
The booking process was easy.
“Easy booking”
Car interior was filthy with sneezes on surfaces.
“The inside of the car was absolutely disgusting.....filthy.”
Promotional rate not honoured; extra charge was applied unexpectedly.
“extra charge was applied as part of the discounted rate rather than as a deposit.”
Happy with price, simple booking and friendly professional staff.
“The staff were friendly and professional and the process of picking up and dropping off the car was simple.”
Great experience with helpful customer service and no extra charges.
“very friendly and helpful customer service as my flight got rebooked”
Very easy to book and good customer service rep.
“very easy to book a good csr”
Website would not permit booking a six-week US car rental.
“Site would not allow me to book car in USA for stay of six weeks”
Only uses QEEQ because it is quick, easy and competitive.
“I only use QEEQ, they are quick , easy , competitive”
Deposit much higher for debit card and insufficient prior information provided.
“they took 3000dirhams for one month instead 500 for deposit.”
Easy online booking through the app.
“Easy online booking through app”
Received good service from friendly people.
“Good service friendly people!”
No final receipt received and transaction not showing in account.
“I never received a final receipt for the transaction”
Service described as quick, easy and cheap.
“Quick Easy Cheap”
Amazing site offering great prices.
“Amazing great site great prices”
Nice car, fast process and good service.
“Fast process and good service”
Everything worked fine with no unexpected charges.
“Everything worked fine and no mysterious charges at the moment.”
Good communication and clear email details with fair prices.
“Good communication and details in the emails they send”
Very cheap, easy-to-use car hire at trade prices.
“Super cheap and easy to use car hire”
Service was easy to use with no problems reported.
“Easy to use, no problems with the service.”
Efficient check-in/out; car was clean and well maintained.
“Car was as expected, clean and well maintained”
Excellent car and service provided late at night.
“excellent car and service at 01.30 hrs”
Vehicle delivered was the wrong model and lacked instructions.
“But the car is not Hyundai iMax but the KIA Cardinal instead which is a disappointment.”
Smooth transaction and perceived better-than-average value given the price.
“Car transaction was smooth.”
Consistently found good deals and reliable pick-up across countries.
“Have never had a problem when picking up cars booked through them”
Simple to use and offers fair prices.
“Simple to use fair prices”
The process was good and straightforward.
“Good process.”
Okay overall but lacks clarity about charges.
“okk fine but nothing will get an idea about charges”
Very good experience with great prices and helpful reminders.
“Recommended for great prices and helpful reminders pre-pickup.”
Reservations were accurate with easy check-in and check-out.
“reservations were accurate with easy check in and out.”
Good booking platform with fast responses to queries.
“Response is fast when I have any query.”
Great rates for diamond members and quick service.
“Great rates being a diamond member”
Always rents through them and satisfied with customer service.
“I’m always renting through QEEQ.”
Mentions cost performance of the rental.
“Cost performance”
Easy booking, informative app, and friendly helpful rental staff.
“Tony at the rental company was friendly and helpful, as usual (this was a repeat rental).”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
EasyRentCars is an online car rental marketplace that lists offers from multiple rental agencies. Users can compare prices and book cars for airport pickup, city rentals, and long-term hires. Reservations can be managed on the website and in the mobile app, with payment by major cards at booking. Partner agencies handle the handover, local deposits, and on-site paperwork at pickup.