Reviews Analysed
33
We Collect & Analyse Reviews
EasyRentCars
Experiences & Reviews
EasyRentCars is an online car rental booking platform that lists and books vehicles from local suppliers. Users typically search, compare rates, select insurance options and book cars for short-term hire. People researching reviews commonly look for information on booking reliability, vehicle condition, support responsiveness and price transparency.
Overview & Key Metrics
Positive Sentiment
64%
Latest Review
15d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Most reviewers report prompt, efficient pick‑up and helpful staff; a minority experienced unreachable support and long refund handling for cancellations.
Share
Strong
16%
💰
Value for money
Many reviews note low prices, good deals and reasonable insurance options; a few users said pricing lacked clarity or transparency about final charges.
Share
Strong
16%
⚡
User experience
Booking, check‑in/out and platform use are frequently described as smooth and straightforward, with several repeat customers reporting consistently good experiences.
Share
Strong
21%
🔧
Product quality
Vehicles are commonly described as clean and well maintained; isolated reports note receiving a different model than booked or missing feature instructions.
Share
Strong
7%
📞
Communication
Some reviewers praise fast responses and helpful pre‑pickup reminders; others report support that was hard to reach or lacked setup guidance.
Share
Mixed
10%
⭐
Overall experience
Most reviewers give a positive overall verdict: smooth transactions, repeat bookings and good value. A minority experienced serious cancellation or refund issues.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 33 verified reviews (November 2021 – September 2025).
Booking Cancellation
"The site ad booking process is flawless. They also provide a wide range of rental cars to choose from at competitive prices. The only issue I have with this company is the difficulties with cancellation. Had booked a land rover to have a trip with my family but due to an avoidable circumstances, our trip was postponed and we had to cancel the booking. In the website, they claim that cancellation is as simple as pressing a button but it was like climbing a mountain. The customer support team were unreachable, the cancellation was not possible on the website. It took us almost two weeks to get fully refunded. Book with easy Rent Cars but hope there will be no cause for cancellation.
"
Ronnie Grayson
Collected.reviews
Nov 30, 2021
Featured for: Cancellation and support complaint
Easy to pick up & drop off the car
"Easy to pick up & drop off the car. But the car is not Hyundai iMax but the KIA Cardinal instead which is a disappo..."
Frankie
Trustpilot
Sep 30, 2025
Featured for: Wrong car and missing instructions
Easy to book car rental
"Easy to book car rental. Everything went to plan. All information at fingertips within app before, during and after the rental. The car was..."
J of NW Leics
Trustpilot
Sep 30, 2025
Featured for: Clear example: app, staff, vehicle
I have used QEEQ a few times now and…
"I have used QEEQ a few times now and never had any issues. Good communication and..."
Rob
Trustpilot
Sep 30, 2025
Featured for: Repeat customer; good communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 33 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (13) · Quotes shortened · As of: September 2025
�
חגי טופולנסקי
trustpilot.com
Sep 30, 2025
Good choice
Nice car relatively ne Fas...
D
Domingo Couso
trustpilot.com
Sep 30, 2025
Everything worked fine and no…
Everything worked fine and no m...
R
Rob
trustpilot.com
Sep 30, 2025
I have used QEEQ a few times now and…
I have used QEEQ a few times now and never had any issues. Good communication and...
M
Mr Thomas Wright
trustpilot.com
Sep 30, 2025
Super cheap and easy to use car hire
Super cheap and easy to use car hi...
r
rory hannon
trustpilot.com
Sep 30, 2025
Easy to use
Easy to use, no probl...
A
Aviv Farhi
trustpilot.com
Sep 30, 2025
Efficient check in / out
Efficient check in / out. Car was as...
p
pilar garcia
trustpilot.com
Sep 30, 2025
excellent car and service at 01.30 hrs
excellent car and s...
F
Frankie
trustpilot.com
Sep 30, 2025
Easy to pick up & drop off the car
Easy to pick up & drop off the car. But the car is not Hyundai iMax but the KIA Cardinal instead which is a disappo...
D
Dai Nishiyama
trustpilot.com
Sep 30, 2025
Car transaction was smooth
Car transaction was smooth. In consideration with its pric...
C
Consumer
trustpilot.com
Sep 30, 2025
My go to car rental place
I have booked many rental cars through QEEQ across USA & Europe ( coming from Australia) and have always found good deals and reasonable insuran...
m
mark smith
trustpilot.com
Sep 30, 2025
Simple to use fair prices
...
S
Super Song
trustpilot.com
Sep 30, 2025
Good process.
...
R
Rimesh Shah
trustpilot.com
Sep 30, 2025
okky
okk fine but nothing will...
S
Steven Davidson
trustpilot.com
Sep 30, 2025
Very good experience
Very good experience! Recommended for grea...
R
RALPH MILLER
trustpilot.com
Sep 30, 2025
Used two local rental car companies in…
Used two local rental car companies in Italy and re...
J
Justin
trustpilot.com
Sep 30, 2025
Good platform for car rental
Good platform for car rental Booking. Have been using it many times fo...
N
NNAA
trustpilot.com
Sep 30, 2025
Great hire car platform
Great rates being a diamond member...
J
Jenna 🏋🏼♀️ Howe
trustpilot.com
Sep 30, 2025
I’m always renting through QEEQ
I’m always renting through QEEQ. I’ve even experienced their customer service...
Y
Yuji Sakai
trustpilot.com
Sep 30, 2025
Cheap Cost performance
...
J
J of NW Leics
trustpilot.com
Sep 30, 2025
Easy to book car rental
Easy to book car rental. Everything went to plan. All information at fingertips within app before, during and after the rental. The car was...
Conclusion
Reviews for EasyRentCars show consistent strengths in booking flow, fast pick‑up and overall value: many customers report clean cars, efficient check‑in/out and repeat bookings. Communication is often praised for helpful reminders and quick responses, but several reviews highlight difficulties with cancellations and slow or unreachable support during refund requests. A small number of users received a different vehicle model than expected or lacked clear setup instructions for features. If you consider EasyRentCars, confirm the cancellation and refund policy, check the listed vehicle model before travel and save pre‑pickup communications for reference.