Reviews Analysed
20
We Collect & Analyse Reviews
Neilson Active Holidays
Experiences & Reviews
Neilson Active Holidays is a UK holiday operator specialising in activity‑led beach and sailing breaks in Mediterranean and European destinations. The company focuses on coached watersports, tennis, fitness and family activity programmes delivered at partner hotels and dedicated Neilson resorts. People researching reviews typically look for information on on‑site coaching standards, accommodation quality, inclusions and customer support at arrival and during travel.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
30d
Overall Rating
4.2
Our Analysis
🎯
Service quality
On‑site teams, coaches and resort hosts are frequently praised for energy and helpfulness; a minority report poor head‑office or check‑in responses that affected their stay.
Share
Strong
28%
💰
Value for money
Several reviewers report unexpected extras (single supplements, upgrade fees, transfer costs) and confusion over inclusions; a smaller number describe good value for food and activities.
Share
Weak
7%
⚡
User experience
Multiple guests describe the app and online booking as clunky or unreliable; padel booking queues and automatic room selection have caused practical problems for some.
Share
Weak
7%
🔧
Product quality
Facilities, equipment, food and activity provision are often described positively, but recurring reports note noisy areas, poor room allocations and some basic room amenity issues.
Share
Mixed
20%
📞
Communication
Company‑level communication and arrival/airport support attract frequent criticism for poor responsiveness; a few reviews highlight helpful, compassionate individual staff handling problems well.
Share
Weak
10%
⭐
Overall experience
Most reviewers describe very positive holidays with strong activity programmes and friendly staff; a minority say booking or support problems substantially affected their enjoyment.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Significant issues regarding responsibilities for travel and customer care
"Though we had a good holiday overall thanks to the actual staff at the resort we went to this was only possible by my parking dealing with ridiculousl..."
Romily Meredith
Trustpilot
Sep 30, 2025
Featured for: Comprehensive complaint about customer support
Overall Not all-inclusive!!
"Overall: Cook’s Club Adakoy Not all-inclusive!! Overall very good holiday, excellent boutique hotel in an exceptional location. Neilson team were grea..."
R Most
Trustpilot
Sep 30, 2025
Featured for: Mixed review: food, inclusions, staff
Neilson is consistently brilliant!!
"I mainly did gym stuff and there was plenty of it, all well taught and challenging. Both indoor and outdoorgyms - the classes were outdoor under shade..."
david Mitchell
Trustpilot
Sep 30, 2025
Featured for: Long‑term repeat customer with app note
Great stay at Buca!
"Just returned from a 10 night stay in Buca. 2nd holiday with Neilson with a 15 and 18 yr old. Fab time there and all the staff were so friendly . Our..."
Jill Robinson
Trustpilot
Sep 30, 2025
Featured for: Positive stay praising staff and activities
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
N
Nige Cowan
trustpilot.com
Sep 30, 2025
Alana Beach, Croatia. Superb
This was our first time with Neilson and its fair to say on reflection it has to be one of the best holidays we have ever had. Our thanks go to Client...
R
R Most
trustpilot.com
Sep 30, 2025
Overall Not all-inclusive!!
Overall: Cook’s Club Adakoy Not all-inclusive!! Overall very good holiday, excellent boutique hotel in an exceptional location. Neilson team were grea...
A
Adam
trustpilot.com
Sep 30, 2025
Great family holiday
Kids club: Eva was excellent with our son in Sharksters. Thanks also to Danielle. Our daughter had a lot of fun with Mack and Gina in stingrays. And a...
J
Jill Robinson
trustpilot.com
Sep 30, 2025
Great stay at Buca!
Just returned from a 10 night stay in Buca. 2nd holiday with Neilson with a 15 and 18 yr old. Fab time there and all the staff were so friendly . Our...
S
Simon V
trustpilot.com
Sep 30, 2025
Excellent holidays and caring customer service
Two years ago we went on a sailing holiday with Neilson at Vounaki which was excellent. We booked again for this year but with our 2 weeks to go we we...
R
Romily Meredith
trustpilot.com
Sep 30, 2025
Significant issues regarding responsibilities for travel and customer care
Though we had a good holiday overall thanks to the actual staff at the resort we went to this was only possible by my parking dealing with ridiculousl...
W
Wendy Murphy
trustpilot.com
Sep 30, 2025
Seasoned Neilson Customer Explores...
After 18 visits to Vounaki, I decided last year to spread my wings and try out Alana in Croatia as I'm a big fan of the Neilson format and I enjoyed i...
G
Gill Lightfoot
trustpilot.com
Sep 30, 2025
Be careful when booking on line - without paying extra for upgrade you're likely to end up with the worst rooms in the hotel!
After booking a hotel double/twin online we were allocated a room as far from the beach as it's possible to get. The 'courtside'rooms, which the websi...
T
Tammy McDermott
trustpilot.com
Sep 30, 2025
Truly excellent
This is our third Neilson holiday and we are already booked for next year. It's an excellent company and the staff can't do enough t...
A
Alison Corlas
trustpilot.com
Sep 30, 2025
DA 0 rating for customer service
Our group of 10 have spent the last 3yrs holidaying with Neilson and have enjoyed the experience on many levels. However we have tried to arrange for...
G
George Rickman
trustpilot.com
Sep 30, 2025
We had the BEST time at Neilson Adakoy…
We had the BEST time at the Adakoy Neilson / Cooks Club resort. The staff, facilities and food were all incredible. Highly recommend doing the E-foili...
D
Dan Laws
trustpilot.com
Sep 30, 2025
Buca Beach Club we will be back
Buca Beach Club we will be back. This was my first Neilson holiday and we were all blown away by the quality of everything and everyone. The food is s...
d
david Mitchell
trustpilot.com
Sep 30, 2025
Neilson is consistently brilliant!!
I mainly did gym stuff and there was plenty of it, all well taught and challenging. Both indoor and outdoorgyms - the classes were outdoor under shade...
C
Carolyn Fitzgerald
trustpilot.com
Sep 30, 2025
Incredible Holiday Experience
For our first Neilson holiday we chose Turkey. We enjoyed an amazing experience; everything was 10/10. We highly recommend. The service of all the sta...
J
J. MASON
trustpilot.com
Sep 30, 2025
Messini Beach Club.
Messini Beach Club. First time with a Neilson Beach Club holiday as a single mum with a 10-year-old daughter. Amazing!! We went over 1/2 term so it wa...
T
Tammy
trustpilot.com
Sep 30, 2025
Neilson holiday in Greece
Had a great holiday in Messini Beach Club, Greece. THe tennis coaching was fantastic with enthusiastic, helpful and fun coaches. Thanks to Cam and Sam...
S
Saunders
trustpilot.com
Sep 30, 2025
Just returned from 2 weeks in Levante
Just returned from 2 weeks in Levante, our third time at this resort. Great holiday as always with Neilson. My partner took his own road bike and Neil...
M
Mrs Liz Threadgold
trustpilot.com
Sep 30, 2025
Great service from start to finish
You can't go wrong with a Neilson holiday - there's something for everyone. The only gripe I had was having to queue for Padel Tenni...
C
Consumer
trustpilot.com
Sep 30, 2025
First time but not the last!
First time in a Neilson beach resort and really impressed with it. Great facilities at Levante with clean, spacious rooms and good food. We joined som...
G
Graham Moore
trustpilot.com
Sep 30, 2025
Ok but not real Neilson
Large resort shared with guests travelling with other companies.Good food albeit not boring.Good rooms. Noisy environment.Loud music and shouting from...
Conclusion
Reviewers consistently praise Neilson's on‑site coaches, activity teams and many resort hosts, with frequent positive remarks about food, equipment and the range of activities. Several guests report practical issues with the booking app, padel booking queues and online room allocations. Company‑level communication and arrival support are recurring concerns for a notable minority, and some customers raise extra‑charge issues such as single supplements or upgrade fees. Prospective travellers should check exactly what is included in their booking, confirm arrival/transfer arrangements, and consider requesting room preferences in advance where possible.