Reviews Analysed
20
We Collect & Analyse Reviews
MSC Cruises
Experiences & Reviews
MSC Cruises is a global cruise line within the MSC Group, headquartered in Geneva, Switzerland. The company operates a fleet of contemporary cruise ships offering Mediterranean, Caribbean and worldwide itineraries, multiple dining options including speciality restaurants, onboard entertainment and a range of cabin categories and fare types. Consumers researching MSC Cruises reviews will typically look for information on staff performance, cabin cleanliness, dining and entertainment, pricing and what is included in ticket packages.
Overview & Key Metrics
Positive Sentiment
85%
Latest Review
19d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviewers highlight friendly, attentive crew and daily cabin cleaning. A few report unresolved reception issues, but staff interactions are generally reported as positive.
Share
Strong
23%
💰
Value for money
A small number of reviews note good overall value, while others cite extra charges or package exclusions (mini‑bar, speciality dining) that affected perceived value.
Share
Mixed
3%
⚡
User experience
Multiple guests report limited seating in bars/lounges and noisy or crowded public areas; a few praise easy boarding and plentiful activities despite space issues.
Share
Weak
9%
🔧
Product quality
Reviewers commonly praise ship cleanliness, cabins, varied food and entertainment. A minority report noisy areas, repetitive menus or disappointing yacht‑club experiences.
Share
Strong
26%
📞
Communication
Some guests found operational communication lacking—examples include reception not resolving issues, unclear package inclusions and concerns about onboard hygiene enforcement.
Share
Weak
8%
⭐
Overall experience
Most reviews describe an enjoyable cruise overall, citing staff, cleanliness and itineraries; a minority report significant disappointment or specific service failures.
Share
Strong
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Adriatic cruise on MSC Opera
"The Adriatic cruise on MSC Opera was fantastic. The whole process was easy and straightforward. Staff are all knowledgeable..."
Alison
Trustpilot
Sep 30, 2025
Featured for: Positive staff, clean cabin
The ship is extremely noisy with no…
"The ship is extremely noisy with no quiet areas to relax unless you pay extra. Despite paying for premium drinks package m..."
Denise Blackmore
Trustpilot
Sep 30, 2025
Featured for: Value and noise concerns
We enjoyed the cruise but seating is not great.
"We enjoyed the cruise, our main problem was the insufficient seating in the Vertuosa lounge bar, and infinity entertainment area. The seating for the..."
alanathome
Trustpilot
Sep 30, 2025
Featured for: Seating and lounge complaint
Felt didn’t get the customer service…
"Felt didn’t get the customer service that we had last year , also rece..."
Mike
Trustpilot
Sep 30, 2025
Featured for: Reception communication failure
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
M
Mr Eric Dawber
trustpilot.com
Sep 30, 2025
Relaxing holiday
Relaxing holiday in a good envir...
s
stephen heaton
trustpilot.com
Sep 30, 2025
All staff getting on and off ship…
All staff getting on and off ship .cleaning off cabin and clean towels every day was...
A
Alison
trustpilot.com
Sep 30, 2025
Adriatic cruise on MSC Opera
The Adriatic cruise on MSC Opera was fantastic. The whole process was easy and straightforward. Staff are all knowledgeable...
P
Pamela McLeary
trustpilot.com
Sep 30, 2025
WORLD EUROPA MEDITERRANEAN CRUISE
WORLD EUROPA MEDITERRANEAN CRUISE Just back from a lovely cruise with MSC onboard World Europa. Overall the cruise was great, the speciality restauran...
l
lynda richards
trustpilot.com
Sep 30, 2025
Good staff clean ship plenty to do on…
Good staff clean ship plenty to do on board...
A
Angela
trustpilot.com
Sep 30, 2025
This was our 1st cruise which was…
This was our 1st cruise which was definitely a fantastic pick. Everything about the ship itself was excellent cleanliness, staff destinations...
M
Marshall, Susan Ann
trustpilot.com
Sep 30, 2025
Very good helpful staff
Very good helpful staff Very go...
P
Pugh, Raymond James
trustpilot.com
Sep 30, 2025
Everything was great
Everything was great, the ship, food excursions, sho...
D
Denise Blackmore
trustpilot.com
Sep 30, 2025
The ship is extremely noisy with no…
The ship is extremely noisy with no quiet areas to relax unless you pay extra. Despite paying for premium drinks package m...
G
Garlick
trustpilot.com
Sep 30, 2025
Yacht club experience disappointing
Yacht club experi...
C
C van Well
trustpilot.com
Sep 30, 2025
Staff amazing
Staff amazing, very clean ship and cabin.Buffet food good choice, restaurant food bad. Bar staff amazin...
Z
Zorka Markovic
trustpilot.com
Sep 30, 2025
Great service and friendly staff
Great service and friendly s...
a
alanathome
trustpilot.com
Sep 30, 2025
We enjoyed the cruise but seating is not great.
We enjoyed the cruise, our main problem was the insufficient seating in the Vertuosa lounge bar, and infinity entertainment area. The seating for the...
o
of
trustpilot.com
Sep 30, 2025
Very disappointing this time around !!
Very disappointing...
A
Andy
trustpilot.com
Sep 30, 2025
Value for money
Fantastic cruise from start to finish. Weather, i...
j
jaysurbhotmail.com
trustpilot.com
Sep 30, 2025
The staff friendliness
...
M
Mrs AFM
trustpilot.com
Sep 30, 2025
Beautiful ship and the staff from all…
Beautiful ship and the staff from all over the world are amazing. Special mention goes to Mylyn in t...
P
Paul
trustpilot.com
Sep 30, 2025
Fantastic ship 🚢
Fantastic ship 🚢, friendly staff, plenty of things to do, also made lot...
c
customer
trustpilot.com
Sep 30, 2025
Great experience on the Virtuosa
The Virtuosa is a brilliant ship with lots to do. The food was excellent and the shows were mostly very good. You might struggle to get a seat at some...
M
Mike
trustpilot.com
Sep 30, 2025
Felt didn’t get the customer service…
Felt didn’t get the customer service that we had last year , also rece...
Conclusion
Reviews of MSC Cruises show consistent praise for onboard staff, cabin cleanliness and a wide range of entertainment and dining options. Common criticisms relate to limited seating in bars and lounges, instances of noisy or crowded public areas, and some unclear inclusions in drink or dining packages. A few guests reported communication failures at reception or concerns about hygiene enforcement. If you are planning a cruise, check exact package inclusions (mini‑bar, speciality restaurants), consider where to sit/which areas to expect busy periods, and raise unresolved issues promptly with guest relations.