Reviews of MSC Cruises show consistent praise for onboard staff, cabin cleanliness and a wide range of entertainment and dining options. Common criticisms relate to limited seating in bars and lounges, instances of noisy or crowded public areas, and some unclear inclusions in drink or dining packages. A few guests reported communication failures at reception or concerns about hygiene enforcement. If you are planning a cruise, check exact package inclusions (mini‑bar, speciality restaurants), consider where to sit/which areas to expect busy periods, and raise unresolved issues promptly with guest relations.
Examples from available reviews (Oct 2025).
The Adriatic cruise on MSC Opera was fantastic. The whole process was easy and straightforward. Staff are all knowledgeable...
The ship is extremely noisy with no quiet areas to relax unless you pay extra. Despite paying for premium drinks package m...
We enjoyed the cruise, our main problem was the insufficient seating in the Vertuosa lounge bar, and infinity entertainment area. The seating for the...
Felt didn’t get the customer service that we had last year , also rece...
Most reviewers highlight friendly, attentive crew and daily cabin cleaning. A few report unresolved reception issues, but staff interactions are generally reported as positive.
A small number of reviews note good overall value, while others cite extra charges or package exclusions (mini‑bar, speciality dining) that affected perceived value.
Multiple guests report limited seating in bars/lounges and noisy or crowded public areas; a few praise easy boarding and plentiful activities despite space issues.
Reviewers commonly praise ship cleanliness, cabins, varied food and entertainment. A minority report noisy areas, repetitive menus or disappointing yacht‑club experiences.
Some guests found operational communication lacking—examples include reception not resolving issues, unclear package inclusions and concerns about onboard hygiene enforcement.
Most reviews describe an enjoyable cruise overall, citing staff, cleanliness and itineraries; a minority report significant disappointment or specific service failures.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
Relaxing holiday in a good envir...
All staff getting on and off ship .cleaning off cabin and clean towels every day was...
The Adriatic cruise on MSC Opera was fantastic. The whole process was easy and straightforward. Staff are all knowledgeable...
WORLD EUROPA MEDITERRANEAN CRUISE Just back from a lovely cruise with MSC onboard World Europa. Overall the cruise was great, the speciality restauran...
Good staff clean ship plenty to do on board...
This was our 1st cruise which was definitely a fantastic pick. Everything about the ship itself was excellent cleanliness, staff destinations...
Very good helpful staff Very go...
Everything was great, the ship, food excursions, sho...
The ship is extremely noisy with no quiet areas to relax unless you pay extra. Despite paying for premium drinks package m...
Yacht club experience disappointing - Yacht club experi...
Staff amazing, very clean ship and cabin.Buffet food good choice, restaurant food bad. Bar staff amazin...
Great service and friendly staff
We enjoyed the cruise, our main problem was the insufficient seating in the Vertuosa lounge bar, and infinity entertainment area. The seating for the...
Very disappointing this time around !!
Value for money - Fantastic cruise from start to finish. Weather, i...
The staff friendliness - ...
Beautiful ship and the staff from all over the world are amazing. Special mention goes to Mylyn in t...
Fantastic ship 🚢, friendly staff, plenty of things to do, also made lot...
Great experience on the Virtuosa - The Virtuosa is a brilliant ship with lots to do. The food was excellent and the shows were mostly very good. You might struggle to get a seat at some...
Felt didn’t get the customer service that we had last year , also rece...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MSC Cruises is a global cruise line within the MSC Group, headquartered in Geneva, Switzerland. The company operates a fleet of contemporary cruise ships offering Mediterranean, Caribbean and worldwide itineraries, multiple dining options including speciality restaurants, onboard entertainment and a range of cabin categories and fare types. Consumers researching MSC Cruises reviews will typically look for information on staff performance, cabin cleanliness, dining and entertainment, pricing and what is included in ticket packages.