Reviews Analysed
20
We Collect & Analyse Reviews
Travis Perkins
Experiences & Reviews
Travis Perkins is a UK builders' merchant supplying building materials, tools and plant hire, and trade services via a national network of branches and delivery options. It serves both trade and DIY customers and provides in‑branch support, tool hire and online ordering with delivery logistics. Consumers typically research branch-level reputation, delivery policies and hire stock before ordering.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
13d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Branch staff and drivers are frequently praised for helpfulness and professionalism, but several reviews report missed or late deliveries and poor issue resolution.
Share
Strong
34%
💰
Value for money
Some reviewers note competitive pricing and cheap tool hire, while isolated cases describe billing errors or pricing disputes that affected satisfaction.
Share
Strong
9%
⚡
User experience
Very limited evidence: one clear report of a poor online hire experience with no follow-up after confirmation, indicating process fragility.
Share
Weak
2%
🔧
Product quality
Materials are described as well packed and in good condition by some customers, yet a small number report short quantities or damaged/incorrect items on delivery.
Share
Mixed
4%
📞
Communication
Several reviews praise clear delivery updates and driver contact; others describe missing calls, no notification of order rejection and unresolved billing messages.
Share
Mixed
16%
⭐
Overall experience
Most reviewers report positive branch interactions and successful deliveries, but a minority experienced account closures, hire failures or no-show deliveries.
Share
Strong
36%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Took day off work for shed delivery
"Took day off work for shed delivery. Never turned up. Rang Travis Perkins, lost the order. Rearranged delivery a week later..."
David Matthews
Trustpilot
Sep 30, 2025
Featured for: Delivery no-show; lost order
Hull branch is amazing
"Hull branch is amazing. Excellent customer service and knowledge of products from eve..."
robert featherstone
Trustpilot
Sep 30, 2025
Featured for: Excellent branch-level customer service
Advertising tools for hire that they don't have…
"Placed an online order to hire a lawn aeration machine for a week. Received confirmation email saying somebody would be in contact to arrange to take..."
M Ferguson
Trustpilot
Sep 30, 2025
Featured for: Online hire advertised unavailable
Big thanks to a top team
"Felixstowe branch..... I wanted to say thank you for the service you all provided for the Small World Kindergarten (Ipswich) job I've just finished. M..."
Consumer
Trustpilot
Sep 30, 2025
Featured for: Materials quality and delivery communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
D
David Matthews
trustpilot.com
Sep 30, 2025
Took day off work for shed delivery
Took day off work for shed delivery. Never turned up. Rang Travis Perkins, lost the order. Rearranged delivery a week later...
r
robert featherstone
trustpilot.com
Sep 30, 2025
Hull branch is amazing
Hull branch is amazing. Excellent customer service and knowledge of products from eve...
J
Josh Greaves FastBTG
trustpilot.com
Sep 30, 2025
New credit account
New credit account, Brighouse branch was fantastic, hired some tools via Halifax branch, they made an error with delivery pricing and they refused to...
d
duck rabbit duckrabbit
trustpilot.com
Sep 30, 2025
Friendly and helpful staff in Ruabon store
Really appreciate the professionalism and friendliness. I use the Ruabon store...
D
Disabled user
trustpilot.com
Sep 30, 2025
Disappointed
Requested arfter 2pm delivery that didn't happen. Split ton bag emptied balance in to remaining bag so how much short ?? On bed of lorry Was advised d...
c
c watkins
trustpilot.com
Sep 30, 2025
Fantastic customer service
Recently needed to hire a stump grinder at short notice - Daniel at the Guildford branch was unable to provide one but immediately passed me onto Loui...
H
Henry Thomas
trustpilot.com
Sep 30, 2025
Would recommend
Done me a deal on m...
N
Nicky Pearce
trustpilot.com
Sep 30, 2025
Excellent Delivery Service
Great delivery service from Barnstaple, North Devon as always. Delivery driver Martin went out of his way to deliver my order this morning, always bot...
r
richard mason
trustpilot.com
Sep 30, 2025
Cheapest tool hire
Cheapest tool hire I could find....
N
NEIL HARDING
trustpilot.com
Sep 30, 2025
Communication from Newquay depot was…
Communication from Newquay depot was excellent with delivery time. Driver Kirk was very professional, p...
M
Maddox Walker
trustpilot.com
Sep 30, 2025
Fantastic service
...
M
M Ferguson
trustpilot.com
Sep 30, 2025
Advertising tools for hire that they don't have…
Placed an online order to hire a lawn aeration machine for a week. Received confirmation email saying somebody would be in contact to arrange to take...
T
Tracey
trustpilot.com
Sep 30, 2025
Top service Malvern branch
Quick delivery. Great driver “Ollie” very adapt at using the hyab and placing v...
C
Consumer
trustpilot.com
Sep 30, 2025
Big thanks to a top team
Felixstowe branch..... I wanted to say thank you for the service you all provided for the Small World Kindergarten (Ipswich) job I've just finished. M...
D
Debbie
trustpilot.com
Sep 30, 2025
Happy to recommend!
Having located to Suffolk we looked around for a reliable and competitive builders merchants for our current project. Having had a negative experience...
N
Nathan
trustpilot.com
Sep 30, 2025
Fantastic service
...
M
Mel
trustpilot.com
Sep 30, 2025
Superb Customer Service
Called the Sleaford Branch and spoke to Steve the branch manager regarding some aggregate. Helped me find the correct product efficiently. Brillian...
T
Tracy
trustpilot.com
Sep 30, 2025
Went to hire a rotovator Tool Hireand Jess at…
Went to hire a rotovator and Jess at the halifax branch was love...
S
Stuart
trustpilot.com
Sep 30, 2025
Stafford Travis has got very helpful…
Stafford Travis has got very helpful staff and the manager L...
S
Steve Drew
trustpilot.com
Sep 30, 2025
Excellent customer service!
Excellent customer service from the Whitchurch branch. I booked my delivery one week later than I mean...
Conclusion
Reviews indicate considerable variation by branch and by service: many customers report helpful, knowledgeable staff, prompt deliveries and well packed materials, while others experienced missed deliveries, hire stock issues and billing or account problems. Delivery and hire reliability are recurring practical factors—several positive reviews describe drivers going out of their way, while negative reviews describe no-shows or lack of follow-up. If you plan to order, check stock and hire availability with your local branch, confirm delivery windows and request written confirmation of prices or deposits. For tradespeople, confirming branch reputation and driver arrangements in advance appears to reduce the likelihood of issues.