Many reviews applaud branch staff and named delivery drivers for friendly help and careful unloading. Another group describes breakdowns such as missed deliveries, cancelled orders, and slow refunds. Most customers say the timber and materials are good quality, though a few mention damaged cladding and bowed fence panels.
Examples from available reviews (Sep 2023 – Mar 2026).
Staines branch provided excellent service, fair pricing and friendly staff.
“Martin and the team (Staines branch) offer an excellent service and pricing.”
Gt Yarmouth branch did not reply and failed to refund deposit.
“Don't trust T / P to refund your deposit balance if you use Gt Yarmouth branch”
Three cladding boxes were unusable and only partly credited.
“3 boxes unusable due to being broken beyond use.”
Delivery didn't arrive, order was lost and no apology.
“Never turned up.”
Many reviewers praise branch teams and named drivers for being helpful and finding solutions. Several describe staff arranging same-day or doorstep deliveries and lending practical, hands-on help. A smaller but repeat set of complaints mentions single-driver deliveries, hires not being fulfilled, and orders being cancelled.
Some customers mention good prices, successful price matches, and inexpensive tool hire. Others say they paid more than online retail prices, were charged twice, or had poor trade account billing. These billing problems appear alongside the positive value comments.
People often describe branch visits as fast and efficient, with knowledgeable staff who find items and set up delivery. Online ordering and fulfilment get mixed feedback, including lost orders, cancelled items, and long waits for refunds. Tool-hire customers report both smooth rentals and cases where equipment never turned up.
Several reviews point to strong timber and materials, including marine-grade plywood, with deliveries arriving in perfect condition. Fewer reviews report faults, such as unusable cladding boxes and warped fence panels. Positive comments on quality outnumber the defect reports.
Some reviewers highlight clear updates from depots on delivery windows and tracking. Others describe weak follow-up, missing delivery paperwork, deposit questions going unanswered, and simple order mistakes taking a long time to fix. Communication comes across as dependable in some branches and poor in others.
Feedback splits between consistently strong local branch service and repeat problems with logistics and billing. Careful deliveries and helpful staff sit alongside missed deliveries, slow refunds, and order handling failures. Experiences vary sharply between visits and between branches.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Quotes shortened · As of: March 2026
Staff refused to cut plywood to size and were unhelpful.
“‘Can you cut it so I can get it in the car’. ‘No.’”
Delivery driver Jez manoeuvred skilfully and unloaded without damage.
“Jez (Tewkesbury branch) who delivered our loam and gravel did amazing diving”
Claire at Eastleigh was very helpful and made the customer feel at ease.
“she is always so helpful, nothing is too much trouble.”
Tamworth staff were helpful and Wilf arranged order and delivery.
“My visit today was another success thanks to the Sales assistant Wilf”
Staines branch provided excellent service, fair pricing and friendly staff.
“Martin and the team (Staines branch) offer an excellent service and pricing.”
Manager Chris and staff kindly provided stones free as a gesture.
“he gave me the stones for free”
Ordered kitchen items were cancelled and refund processing was delayed.
“they cannot fulfill the order as the product has been discontinued”
Newquay manager and staff were helpful and a credit to the company.
“a brilliant bunch, nothing to much trouble a credit to the company”
Delivery driver Tom provided cheerful, recommendable service.
“Delivery driver Tom from pontypool gave great service”
Dan delivered a fence panel and generously offered fitting assistance.
“went above and beyond, kindly offering to help us fit it too”
Branch staff were knowledgeable and driver delivered to the door politely.
“The delivery came as agreed & the driver unloaded my items straight to my door”
Pulborough branch delivered on time and accommodated last-minute changes.
“Delivering on time, open to us adjusting our orders last minute”
Doors were delivered by a single driver and complaint was ignored.
“They were too heavy for him to get off the lorry alone”
Kidwelly team were consistently helpful and driver Richard was professional.
“The yard staff are always friendly, switched on, and actually know their stuff”
Incorrect screws took weeks to resolve due to poor communication.
“a simple error in my order (incorrect 50mm screws supplied) took weeks to resolve”
Incorrect screws took weeks to resolve due to poor communication.
“a simple error in my order (incorrect 50mm screws supplied) took weeks to resolve”
Staff quickly located items, priced them and arranged free delivery.
“organised free delivery and that was that.”
Salisbury staff were patient and the marine-grade plywood was good.
“The product is good (marine grade plywood).”
Delivery matched tracking and materials arrived in perfect condition.
“Wood and materials in perfect condition.”
Delivery matched tracking and materials arrived in perfect condition.
“Wood and materials in perfect condition.”
Hired sander didn't arrive and refund was mishandled and delayed.
“they have currently had our money for over 4 weeks now!”
Putney staff are helpful and will go out of their way.
“Great staff at Putney always helpful always will go out there way to get materials”
Delivery by Kenny was polite, efficient and well handled.
“Kenny who delivered the item i had ordered from the Bodmin branch was ace.”
Three cladding boxes were unusable and only partly credited.
“3 boxes unusable due to being broken beyond use.”
Account was charged twice and refund from credits department delayed.
“still havent received money back , not even an apology .”
Delivery didn't arrive, order was lost and no apology.
“Never turned up.”
Hull branch staff provided excellent, knowledgeable and helpful service.
“Hull branch is amazing.”
Pricing error was not resolved and credit account was closed.
“Customer services have closed my credit account”
Ruabon store staff were professional, friendly and welcoming.
“Really appreciate the professionalism and friendliness.”
Late delivery failed and materials were mixed up, causing disappointment.
“Requested arfter 2pm delivery that didn't happen.”
Staff arranged a grinder hire promptly and checked everything was fine.
“Louis was brilliant - he went above and beyond”
Received a good deal on materials and was very happy.
“Done me a deal on materials very happy”
Driver Martin delivered professionally and accommodated restricted access.
“Delivery driver Martin went out of his way to deliver my order”
Found the cheapest tool hire with good service and value.
“Cheapest tool hire I could find. Good service.”
Newquay depot provided excellent communication and a professional driver.
“Communication from Newquay depot was excellent with delivery time.”
Customer reported a fantastic service experience.
“Fantastic service”
Order was rejected without notification and equipment was unavailable.
“order had been rejected because there were none available”
Quick delivery with a skilled driver and very pleasant staff.
“Quick delivery. Great driver Ollie”
Materials were top quality and delivery was well organised and helpful.
“Materials were top notch, not a bent piece of timber to be seen!”
Beccles branch was reliable, competitive and promptly resolved issues.
“they are always friendly and helpful”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Travis Perkins is a UK builders’ merchant that supplies construction materials and services to trade and retail customers. It sells timber, cement, roofing, drainage and landscaping products, plus hand and power tools. The business runs branches nationwide and offers in-store collection, van delivery, and tool hire. Customers can use trade accounts and order online, with support available through local branches.